Stuart from Control Flow came round to do a water audit on behalf of United utilities. Stuart was polite, friendly and engaging, and explained what he found clearly and thoroughly but without being pa... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We had Gavin come into the salon today to see if he could save us wasting water and he has managed to save us 40 litres per minute which is amazing due to us using water for every client that comes in... もっと見る
企業が回答しました
Excellent service from Joel last week. Easy to organise the appointment, turned up within the time slot, took less than 30 mins, polite and helpful, no hassle, and agreed actions before he left. The... もっと見る
企業が回答しました
A Cenergist operative came to my home following referral from United Utilities. Complete waste of time. Was here for about 15 minutes. All he did was alter the flow to my taps which I altered back... もっと見る
企業情報
当該企業による記述
At Control Flow Technologies Group, we help customers and organisations save water, energy, and money with our patented HL2024® technology. With our Control Flow HL2024® devices, we deliver a fully tailored, turnkey service that tackles some of the UK’s most pressing challenges: water scarcity, rising utility costs, and nutrient neutrality. We work with the UK's major water companies to deliver free Water Audits to customers, helping them save water and money on their utility bills.
連絡先
Unit 1C Hylton Park, SR5 3HD, Sunderland, 英国
- 0800 783 7007
- watersaving@controlflow.co.uk
- controlflow.co.uk
3.7
まあまあ
61件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 93％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
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Control Flow Technologies Group Ltd からの回答
Hi Victoria,
Thank you for your feedback.
We're sorry to hear that your experience did not meet your expectations and that our visit caused concern. We take all feedback seriously and would appreciate the opportunity to understand what happened.
Please contact us at watersaving@controlflow.co.uk so we can look into this further and address your concerns directly.
Thank you for bringing this to our attention, and we apologise for any distress caused.
Very pushy.
Very pushy.
Sent a letter which I was getting around to dealing with.
They cold called at the doorstep confusing my elderly parents, I was luckily there to tell the cold called to go away.
This company is acting like it is the 1980’s, we have signs plastered over all of our door saying ‘No Cold Callers’.
This company put my parents in danger, they are at high risk of falls and had just been settled with cups of tea and programmes to watch.
I will be reporting this company for cold calling, ringing the bell and knocking on the door ignoring signs.
2026年7月13日
自発的なレビュー
Control Flow Technologies Group Ltd からの回答
Hi Francis,
Thank you for your feedback.
We're sorry to hear that your experience was a negative one and that our visit caused concern for your family. We take comments like this seriously and would welcome the opportunity to discuss what happened.
Please contact us at watersaving@controlflow.co.uk so we can look into this further and address your concerns directly.
Our apologies once again.
Cold caller from Control Flow Technologies
A representative from Control Flow Technologies Group cold called my house yesterday. Neither myself or my wife were home, but they managed to talk their way past my 82 year old father in law before making their way around my home on the premiss that we are using too much water. With clearly no attempt to check if he was the homeowner, they then arranged to install some sort of flow restriction. They left no paperwork, contact details, or any evidence of the planned work. When I called UU they could also find no details of the visit. We recently had a new water meter installed (I think the whole street had the same judging by all the discarded parts left behind). Following this we suffered from greatly reduced water pressure. I called UU and the next day someone (white van, no uniform, so guessing a contractor) turned up and removed something from the new water meter installed- I’m guessing it was the same thing that they have now organised to re-fit without the homeowner’s consent. I’m pretty disgusted by what’s happened. UU said they’d received a number of complaints about Control Flow Technologies and are investigating.
2026年7月8日
自発的なレビュー
Control Flow Technologies Group Ltd からの回答
Hi Chris,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and understand why this has caused concern. We take feedback like this seriously and would like the opportunity to investigate what happened and review the visit with our team.
Please get in touch by emailing watersaving@controlflow.co.uk, so we can look into this fully and discuss your concerns directly.
Our apologies once again.
Our tap could not dispose any hot water…
Our tap could not dispose any hot water for days, we couldn’t shower for a night. No one came to re-check after we addressed the issue
2026年6月17日
自発的なレビュー
Control Flow Technologies Group Ltd からの回答
Hi Lexi,
We are so sorry to hear that you're having issues after your install. We want to fix this for you ASAP.
Please could you contact our team via email watersaving@controlflow.co.uk or by telephone 0800 783 7007 and we will ensure to resolve this.
Great experience.
Great experience.
The team were friendly and professional and explained everything that was happening and why.
It was completely free, so I’m looking forward to seeing results!
2026年5月29日
自発的なレビュー
Control Flow Technologies Group Ltd からの回答
Hi Jack,
We really appreciate taking the time to leave a review. We are so pleased you were happy with your service!
Misleading sales tactics
Misleading sales tactics. We were informed that there appeared to be a water leak on our premises due to increased water usage, and that the company was working alongside United Utilities to help identify the issue.
After requesting further information, I received an email which turned out to be a general water audit offering advice on reducing water usage and saving money, rather than any formal notification regarding a suspected leak.
I felt this approach was misleading. The sales representative’s communication did not accurately reflect the purpose of the contact and was not an appropriate way to promote the company’s services. A more transparent and honest approach would have been appreciated.
2026年5月28日
自発的なレビュー
Control Flow Technologies Group Ltd からの回答
Hi Andrea,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience left you feeling misled.
We work in partnership with United Utilities to offer customers free water audits, which are designed to help identify opportunities to save water, reduce bills, and, where leaks are found, arrange for these to be repaired at no cost to the customer. As part of this service, higher-than-expected water usage may sometimes indicate a potential leak, which is why a water audit may be recommended.
We understand your concerns regarding how this was communicated and appreciate your comments. We aim to ensure that the purpose of our visits and services is explained clearly and transparently at all times.
We would welcome the opportunity to look into your experience further. Please contact our team directly with your details so that we can investigate the circumstances surrounding your interaction and address any concerns you may have: watersaving@controlflow.co.uk.
Great company and communication.
2026年5月22日
自発的なレビュー
Control Flow Technologies Group Ltd からの回答
Hi Shaun,
Thanks so much for taking the time to leave a review. We are so pleased you were happy with your experience.
We did not receive prior notification…
We did not receive prior notification from United Utilities when an employee from ControlFlow turned saying we were using more water than we should be - we are fairly typical - and hustled their way on to our property, claiming to be from the utility to do our free water audit. We felt put on the spot and under pressure, including being made to sign something - we aren’t sure what - that we now suspect includes having flow control devices that we don’t want or need. Very unhappy with what appears to be high pressure sales.
2026年5月26日
自発的なレビュー
Control Flow Technologies Group Ltd からの回答
Hi John,
Thank you for your feedback. We’re sorry to hear that your experience left you feeling uncomfortable and under pressure.
Customers should always receive communication either from us or United Utilities before any visit takes place, so we are concerned to hear that this may not have happened in your case. We take comments like yours seriously and would like the opportunity to investigate what occurred.
A member of our team will be in touch directly to look into this further, understand the circumstances surrounding the visit, and work with you to resolve any concerns.
Control Flow visited our property after…
Control Flow visited our property after we received a letter, and they were very helpful and let us know what was happening during every step of the way.
They were extremely friendly and made us feel very comfortable! I can’t wait to see some potential savings on my utility bills!
2026年5月27日
自発的なレビュー
Control Flow Technologies Group Ltd からの回答
Hi Nicola,
Thank you so much for leaving this kind review. We are so pleased you were happy with your service and look forward to hearing about your savings!
Easy and quick process all done for…
Easy and quick process all done for free through my water company. Lovely plumber too!
2026年5月14日
自発的なレビュー
Control Flow Technologies Group Ltd からの回答
Hi Lewis,
Thanks so much for taking the time to write this review. We are so pleased that you were happy with your experience and we hope you see some great savings soon!
Coming to properties Unannounced!
I did receive an email regarding having a water test on my property. I assumed this would be optional ? I do appreciate you are trying to help. But I was disappointed when one of your employees came to my property on a Sunday which was a Bank Holiday. Unannounced!
I felt put on the spot a bit and harassed.
I did not request an appointment.
2026年5月3日
自発的なレビュー
Control Flow Technologies Group Ltd からの回答
Hi Neil,
Thank you for your feedback, and we are very sorry for the experience you had.
We do have auditors who visit properties to offer customers the opportunity to take up a free water audit service; however, this service is completely optional and not compulsory in any way.
We are very sorry that this left you feeling uncomfortable or pressured, as this was never our intention. As discussed when we contacted you directly, we appreciated the opportunity to address your concerns and hope we were able to resolve the matter for you. We can also confirm that your details have now been removed from all future communications regarding this service.
Really happy with the product and my…
Really happy with the product and my plumber was super informative and helpful. Considering this was a free appointment it was a no brainer!
2026年3月21日
自発的なレビュー
Control Flow Technologies Group Ltd からの回答
Hi Millie,
Thank you so much for taking the time to leave your kind review and we are so pleased that you are happy with the service we provided.
Control Flow Technologies Group Ltd からの回答
Hi Em,
Thank you so much for taking the time to leave this review. We are so glad you had a great experience with us.
Overall great experience!
Overall great experience!
Had a survey carried out to see how Control Flow could help with my water usage.
Very polite and informative during the initial survey.
A plumber was booked for a few days after to install a water saving device to my water meter.
The Plumber arrived and was very professional, courteous and the installation was seamless.
If you want help with your water usage get in touch with Control Flow who are experts in what they do.
2026年2月25日
自発的なレビュー
Control Flow Technologies Group Ltd からの回答
Hi Amy,
Thank you so much for leaving this lovely review. We are so pleased you were happy with your service and our plumber impressed you and can't wait to see you start saving on your bills!
Control Flow Technologies Group Ltd からの回答
Hi Tom,
We really appreciate you taking your time to leave us a review. We are so glad you were happy with your service.
Fantastic!!!
What a brilliant service, the operative I spoke to was patient kind and considerate to all my queries.
Will definitely use a again
2026年3月4日
自発的なレビュー
Control Flow Technologies Group Ltd からの回答
Hi Antonia,
Thanks so much for taking your time to leave a review. We are so please you were happy with your experience with us!
I was contacted by my water company for…
I was contacted by my water company for this free audit and it was so quick! Really recommend
2026年2月2日
自発的なレビュー
Control Flow Technologies Group Ltd からの回答
Hi Angel,
Thank you so much for your review. We are so pleased to hear about your experience with us!
Would definitely recommend
I would highly recommend! Brilliant service, super fast appointment and our plumber was so nice.
2026年1月9日
自発的なレビュー
Control Flow Technologies Group Ltd からの回答
Hi Jake,
Thanks so much for your review and we are so pleased to hear about your experience with us.
Couldn’t recommend this service more
Couldn’t recommend this service more. I got this free through my water company and I have noticed no difference to my water pressure at all, but hopefully will see a difference in my bills soon! Really nice plumber too.
2026年2月18日
自発的なレビュー
Control Flow Technologies Group Ltd からの回答
Hi Hollie and Sam,
Thank you so much for your lovely review - it means a lot to our team to know you had a good experience with us. We can't wait for you to see your savings soon!
Turned up unannounced saying here to…
Turned up unannounced saying here to fit device on water meter. Had had no prior information and kept talking at me. I ended up letting him in and he did something to my taps. I was trying to wfh at the time and felt completely derailed. I told him that I needed to think about things and he gave me a qr code to scan.
Not surprised to see such a low trust pilot score.
I'm actually fuming now as we have a trading standards sticker on the door saying no cold callers which he completely ignored. Having a name badge does not exempt you from being a cold caller if you don't have an appointment. Even if they saved me £1000 on my bill I don't want this company anywhere near me.
2026年2月23日
自発的なレビュー
Control Flow Technologies Group Ltd からの回答
Hi there,
We are very sorry about your recent experience with us, this is not the service we aim to provide to our customers.
We work directly with many of the UK water companies, and your water company will be someone we work with. As part of this project, the goal is to help customers save on their utility bills by having a Water Audit carried out and potentially installing a water-saving device for free (as this is funded by your water company).
Our auditors are trained to visit properties to offer this free service; however, you should also have received a letter or email from us prior to any visit.
Your details were provided to us by United Utilities, as they identified that your property may benefit from one of our water-saving devices as part of their water efficiency programme.
This service is completely optional, and you do not need to go ahead with it, and we are very sorry if you were made to feel pressured. If you could contact us directly with more information, we will look into this to ensure it does not happen again.
Email: watersaving@controlflow.co.uk
Phone: 0800 783 7007
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