CoolEasy Ltd レビュー 

CoolEasy Ltd からの回答

2026年7月22日

Thank you for taking the time to leave your feedback. We're sorry to hear that you were unhappy with your experience.

We appreciate that return requests can be disappointing when the outcome isn't what you were hoping for. However, in this instance, your request to return the item was made over four weeks after delivery and over 3 weeks since the last communication, which is outside our stated 14-day returns policy. As this policy is clearly outlined before purchase and on our website, we were unable to authorise a refund.

Our customer service team initially explained this, and when you requested further escalation, the matter was discussed with our General Manager, who confirmed the same decision in line with our policy. We understand this was frustrating, but our team can only apply our returns policy consistently and fairly for all customers.

We always aim to remain professional and respectful, even during difficult conversations. We regret that this discussion became frustrating for everyone involved, particularly after an extended call, but we do not believe it would have been appropriate to continue escalating the matter when the outcome could not change.

We value all customer feedback and continually strive to improve our service. While we're sorry that we couldn't provide the resolution you were seeking, we stand by the decision made in accordance with our published returns policy.

CoolEasy Ltd からの回答

2026年7月22日

We're delighted to hear that you were happy with our service, the fast delivery, and that you found the product to be of good quality. It's also great to know it was easy to fit and is working well for you.

We really appreciate you taking the time to share your experience, and we hope you continue to enjoy your purchase. Thank you for choosing CoolEasy!

CoolEasy Ltd からの回答

2026年7月22日

Thank you for your 5-star review!

We're so pleased to hear that you found the ordering process easy and that your delivery arrived quickly. Providing a smooth shopping experience and fast service is something we always strive for.

Thank you for choosing CoolEasy, and we hope to welcome you back again in the future!

CoolEasy Ltd からの回答

2026年7月22日

Thank you so much for your amazing review!

We're thrilled to hear you had such a positive experience collecting your order. It's great to know our team made you feel welcome from the moment you arrived, and we're especially glad the friendly service (and the fist bump!) helped make your visit memorable. Going the extra mile for our customers is what we aim for, so it's wonderful to hear the offer to carry your purchase to your car was appreciated.

We'll be sure to pass your kind words on to the team—they'll be delighted to hear them.

Thank you for choosing CoolEasy. We really appreciate your support and hope to see you again soon!

CoolEasy Ltd からの回答

2026年7月22日

Thank you so much for taking the time to leave such a detailed review and for recommending CoolEasy to your family and friends. We're delighted to hear that your son is pleased with the Lux Air KYR-07CO and that it's helping keep his room comfortable, especially during the recent heatwave.

It's also great to know that you found our website easy to use and that you were kept informed throughout the ordering and delivery process.

We do apologise for the issue with the warranty registration link in the instruction booklet. Please don't worry, there is no need to register your warranty separately. We handle all warranty claims internally, so should you ever experience any issues with your unit, simply get in touch with our customer service team and we'll be happy to assist you.

Thank you again for your kind words and for choosing CoolEasy. We hope your son continues to enjoy many hours of cool, comfortable gaming and video editing!

CoolEasy Ltd からの回答

2026年7月22日

Thank you so much for your wonderful review!

We're delighted to hear that you found our team friendly, helpful and efficient, and that you were pleased with both the speedy delivery and the customer service you received. Providing a smooth experience from start to finish is exactly what we strive for.

Your recommendation means a great deal to us, and we really appreciate you taking the time to share your experience.

Thank you for choosing CoolEasy, and we hope to serve you again in the future!

CoolEasy Ltd からの回答

2026年7月22日

Thank you for your fantastic review!

We're so pleased to hear that you found the ordering process simple, are happy with your product, and that your delivery arrived even quicker than expected. That's exactly the experience we aim to provide for all of our customers.

Thank you for choosing CoolEasy, and we really appreciate your kind feedback. We hope to welcome you back again in the future!

CoolEasy Ltd からの回答

2026年7月22日

hank you for your 5-star review!

We're delighted to hear that you were happy with the service you received. Your kind feedback means a lot to our team and motivates us to continue providing the best possible experience for our customers.

Thank you for choosing CoolEasy—we hope to see you again soon!

CoolEasy Ltd からの回答

2026年7月22日

Thank you for your feedback, and we're genuinely sorry for the delay in receiving your order and for the lack of communication you experienced.

Unfortunately, during the recent heat wave we received a completely unprecedented volume of enquiries and orders, which placed significant pressure on both our customer service team and our dispatch operations. While this helps explain the delays, we fully appreciate that it does not excuse the frustration caused, especially after you were expecting next-day delivery.

We understand how disappointing this experience has been, and we sincerely apologise for not meeting the standard of service you expected from us. We have been working hard to process the backlog as quickly as possible and improve our response times.

Thank you for your patience and for bringing this to our attention. We hope you'll consider giving us another opportunity to provide the level of service we're known for.

CoolEasy Ltd からの回答

2026年7月22日

Thank you so much for your fantastic review!

We're delighted to hear that you had such a positive experience with our customer service and that your order arrived the very next day. We always aim to make the ordering process as smooth and convenient as possible, so it's great to know we delivered on that promise.

Your recommendation means a lot to us, and we're thrilled to hear that you'll be choosing CoolEasy again in the future.

Thank you for your support, and we look forward to serving you again soon!

CoolEasy Ltd からの回答

2026年7月22日

Thank you so much for your fantastic review!

We're delighted to hear that you had such a positive experience with CoolEasy. Knowing that you rate us as one of the best companies you've dealt with means a great deal to our team.

We really appreciate your support and your kind words, and we're thrilled to hear you'll be shopping with us again. We look forward to welcoming you back in the future!

Thank you for choosing CoolEasy.

CoolEasy Ltd からの回答

2026年7月22日

Thank you for your great review!

We're delighted to hear that you were happy with the professional advice you received, the easy ordering process, and the delivery of your unit. We understand that larger items require extra care when being delivered, so it's great to know everything arrived smoothly and safely on a pallet.

We really appreciate you taking the time to share your experience and thank you for choosing CoolEasy. We hope you enjoy your new unit and look forward to helping you again in the future!

CoolEasy Ltd からの回答

2026年6月18日

Hi John, thank you for taking the time to leave a review! We are glad to hear that we were able to assist you with your orders and that everything was delivered quickly. Should you ever need further assistance from us please let us know.

Thank you again for choosing CoolEasy!

CoolEasy Ltd からの回答

2026年6月17日

Thank you so much for the review!

We are glad to hear that we were able to assist with your purchase of your portable Air Conditioner, and that it arrived quickly without delay.

Should you ever require additional assistance, do not hesitate to contact us. Thank you again for choosing Cool Easy!

CoolEasy Ltd からの回答

2026年3月30日

Thank you so much for your thoughtful and detailed review!

We’re really pleased to hear that Ewan was able to support you so thoroughly and patiently while you explored your options. It’s important to us that every customer feels informed and comfortable before making a decision, so it’s great to know he made that process easier for you.

We’re also glad your Lux Air Portable Air Conditioning Heat Pump arrived safely and that you were able to get everything set up without too much trouble. It’s good to hear the follow-up support helped as well - Ewan will be delighted to know his guidance made a difference.

Your feedback about how important the unit is for your comfort, especially with warmer months approaching, really means a lot. We’re very happy to know the product is already helping, and we hope it continues to make your space much more comfortable.

If you ever need any further assistance, please don’t hesitate to reach out - we’re always here to help.

Thank you again for choosing Cool Easy!