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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

• Do have a noise while running, if you are sensitive to an ambient noise, please consider this • the most tricky part is to getting the exact angle of the nozzle to get the wind, it’s quite precis... もっと見る

5つ星のうち1の評価

Coolzy Customer Service indonesia is very poor handling customer, they only sell to whom can make them happy, they againt cuatomer who give them complaining. In other cases i want to buy front... もっと見る

企業が回答しました

5つ星のうち5の評価

This is honestly a fantastic energy efficient product. We purchased our Coolzy for our Old English Sheepdog who is an outdoor dog. Coupled with a WIFI TIMER which turns on at a predetermined temperatu... もっと見る

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5つ星のうち1の評価

Acheté il y a un an. L'appareil convient à peine à 1 personne qui se tient assise devant. Il chauffe beaucoup plus la pièce qu'il ne refroidit le coin où l'on se trouve, même avec un déflecteur et un... もっと見る

企業が回答しました

企業情報

  1. エアコン販売店

当該企業による記述

Coolzy.com is a designer, manufacturer and retailer of the worlds best portable air conditioner. We are famous for our Coolzy unit which was designed by the University of Western Australia to be the most environmentally friendly, smallest, lightest and quietest portable air conditioner on the market.


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3.6

まあまあ

TrustScore 5段階評価の3.5

172件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 89%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

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5つ星のうち5の評価

Great service and A/C

Easy setup and very simple to use.
Cooled the room quickly and very quiet.
I ordered it for my grandson’s college apartment bedroom. I think he will enjoy it.

2025年6月8日
coolzy.com ロゴ

coolzy.com からの回答

Thanks for the review :)

5つ星のうち1の評価

It honestly is bad…

It honestly is bad…. I ordered the long tail attachment that clicks unto the exhaust but theres soooo much gaps that hot air escapes and beats the purpose of pushing hot air off the premise…. Its unusable bec all the hot air is inside the tent.

2025年6月1日
coolzy.com ロゴ

coolzy.com からの回答

Please email us for support at contact@coolzy.com. We think you might have plugged the machine in backwards.

5つ星のうち3の評価

Coolzy has great shipping and delivery

Coolzy has great shipping and delivery, but the Coolzy Pro portable AC is an extremely poor product if you don't have the window accessory to vent out the heat. A fan is a better option. I gave 3 stars for delivery. The AC gets a zero. I'm very sorry I fell for the advertising. I have a large bedroom and ventilation isn't the problem.

2025年5月12日
coolzy.com ロゴ

coolzy.com からの回答

Hi Howard, not all customers require the Tail to vent the warm air (which is why we don't include it with the machine). In your user case, it appears that you do indeed need the tail to vent the warm air. That's because it's impossible to destroy heat, you can only transfer heat. Please contact our customer service team and they'll help you out. The first step is to see whether or not the machine is operating properly.

5つ星のうち5の評価

This company is Excellent

This company is Excellent. I purchased a Coolzy Pro and it came to me and would not turn on because Fed Ex probably dropped or something during delivery because that’s what they do. I immediately notified Company and they immediately sent me a new one to combat this heat in Houston Tx!! It’s terrible and really terrible if you have health issues. Contacted company and explained to them concerning my issue and they immediately sent me a new one out!! Company and Customer service is Excellent!! That’s all you can ask for when you purchase something expensive!! Thx once again!! Y’all are a life saver and I mean literally!! Former veteran and law enforcement officer!! Retired now!!!

2025年5月19日
自発的なレビュー
coolzy.com ロゴ

coolzy.com からの回答

Thanks for the lovely review :)

5つ星のうち2の評価

Don't buy

Don't buy. Unless you need your closet or bathroom cooled down. Even with all the ventilation it needs, the heat put out is way more than it cools. Pros would be delivered fast, easy to work.

2025年5月13日
自発的なレビュー
coolzy.com ロゴ

coolzy.com からの回答

Thanks for your feedback. We're sorry to hear the Coolzy Pro didn’t work out as expected.

To clarify, Coolzy is designed to cool people, not rooms. It creates a focused stream of cool, dry air for personal comfort, similar to sitting in front of a refrigerated breeze. This is explained clearly on our website and product pages.

Like all air conditioners, Coolzy removes heat from the front and exhausts it from the rear. If used in a small or enclosed space without proper ventilation, the buildup of warm air can reduce its effectiveness. This is why accessories like the Long Tail can help in certain setups.

We appreciate your positive note about the fast delivery and ease of use. If you'd like help with setup or positioning, our team is happy to assist.

Coolzy Team

5つ星のうち5の評価

Super easy all the way around

Ordering the product was super easy there wasn’t a lot of hoops and pages and buttons and gadgets to go through to do it. It was delivered within the right amount of time. It was set up. It was super easy. I’m very happy and I’m also feeling not hot anymore, which is a big deal for a 50-year-old woman lol

2025年5月1日
coolzy.com ロゴ

coolzy.com からの回答

Thanks for the lovely review!

5つ星のうち4の評価

Ordering from Canada it turned out to…

Ordering from Canada it turned out to be quite an adventure, but they worked with me and eventually I was able to place and order. I have not yet received the unit so can not comment on that yet.

2025年4月28日
coolzy.com ロゴ

coolzy.com からの回答

Glad we eventually got there in the end :) Thanks for supporting us. We love our Canadian cousins!

5つ星のうち5の評価

Fast delivery

Fast delivery, easy to track and product works well

2025年4月21日
coolzy.com ロゴ

coolzy.com からの回答

Thanks for the lovely review!

5つ星のうち1の評価

No customer service

I am not able to get any one in to make sure my address is correct. No one getting back to me. Very frustrating experience. Order Us 26273, my address is 2449 County Rd 146 Alvin TX 77511. 281-433-7063

2025年4月21日
coolzy.com ロゴ

coolzy.com からの回答

Hi Tim, we were off over the Easter weekend but we're back in the office now and responding to customer queries. We'll email you directly about your parcel.

5つ星のうち5の評価

THE BEST APPLIANCE I’VE BOUGHT IN THE LAST 12 MONTHS

I must say that I’m mystified by those who have rated the Coolzy products so badly. But it would seem they don’t understand that all air conditioners send cold air out one side and hot air out the other – that’s how they work. That’s why portable units like these need an exit hose and window kit to channel that hot air outside not in. As for those that say it’s noisy – compared to every unit I’ve tested this one is whisper quiet. It’s actually the main reason I bought it. Sure, the fan speed is not going to blow you off your feet, but it sure as hell keeps my bedroom nicely chilled with barely a sound.

I must say, it looks ridiculous and given the average market price for portable air conditioners is around $499, at $749 and another $75 for the window exhaust kit the Coolzy Pro is damn expensive. But you get what you pay for.

However, in my opinion, for $749, the Coolzy Pro should be bigger and more powerful than the Coolzy Go. If so, it would be a better value proposition and more competitively priced and this would increase sales and market share.

When it comes to stockists, they need more bricks and mortar retailers, and I suspect the high price compared to the competition is the obstacle here. This is an aggressive and price sensitive market and despite the remote control, and that you can toggle the fan speed and set the thermostat; it’s a hard sell for $749.

But. given my multi split system had stopped working and the 4 week wait for an air conditioning technician plus being in the middle of a heat wave, it was a price I was prepared to pay for a good night’s sleep, and it hasn’t let me down. Plus, my two cats have taken to it as well.

Set at 22 degrees it keeps my master bedroom cool and makes barely any noise. What price do you put on a comfortable and good nights sleep?

It’s been running pretty much non-stop since I bought and installed it, and it hasn’t missed a beat. Naturally, the bedroom door needs to be kept closed and the exhaust pipe fitted properly with the window kit to expel the hot air.

I note some have complained about service issues, but I’ve not had reason to put this to the test and I hope it stays that way. Quite frankly, no one could be worse than Fujitsu when it comes to aftersales service, and they cost $’000 not $’00 of dollars.

I struggled with the decision should I rate the Coolzy Pro 4 or 5 stars. But if asked would a buy it again – the answer would be yes – so therefore it earned 5 stars. If they made it bigger and a bit more powerful for the same price - then I’d give it 6 stars out of 5!

2025年2月1日
自発的なレビュー
coolzy.com ロゴ

coolzy.com からの回答

Thanks for the lovely review!

5つ星のうち4の評価

Resolved with Coolzy

They took my payment but "cancelled" my order. They have not responded to my calls or emails. As of right now I have spent $424.00 and have nothing. UPDATE:
I got a call from Coolzy. They said the unit is now on the way. When it arrives I will edit my review.
UPDATE: The "cancelled" order was on the part of FedEx. Apparently this is a standard part of the FedEx process and it was not cancelled by Coolzy. Not a good business practice! From the customer's view it looks like the seller cancelled.
PRODUCT:
I give the product 5***** It is just as described and is perfect for our tiny travel camper and our tent. The unit is much more quiet than the little window unit we had.

2025年1月5日
coolzy.com ロゴ

coolzy.com からの回答

wonderful to hear it worked out :) thanks for the lovely review and have a great summer!

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