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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

• Do have a noise while running, if you are sensitive to an ambient noise, please consider this • the most tricky part is to getting the exact angle of the nozzle to get the wind, it’s quite precis... もっと見る

5つ星のうち1の評価

Coolzy Customer Service indonesia is very poor handling customer, they only sell to whom can make them happy, they againt cuatomer who give them complaining. In other cases i want to buy front... もっと見る

企業が回答しました

5つ星のうち5の評価

This is honestly a fantastic energy efficient product. We purchased our Coolzy for our Old English Sheepdog who is an outdoor dog. Coupled with a WIFI TIMER which turns on at a predetermined temperatu... もっと見る

企業が回答しました

5つ星のうち1の評価

Acheté il y a un an. L'appareil convient à peine à 1 personne qui se tient assise devant. Il chauffe beaucoup plus la pièce qu'il ne refroidit le coin où l'on se trouve, même avec un déflecteur et un... もっと見る

企業が回答しました

企業情報

  1. エアコン販売店

当該企業による記述

Coolzy.com is a designer, manufacturer and retailer of the worlds best portable air conditioner. We are famous for our Coolzy unit which was designed by the University of Western Australia to be the most environmentally friendly, smallest, lightest and quietest portable air conditioner on the market.


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3.6

まあまあ

TrustScore 5段階評価の3.5

172件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 89%に回答しています

通常1週間以内に回答

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5つ星のうち5の評価

It’s not noisy

It’s not noisy, which is nice, but it works best in bigger spaces. If you’re using it to cool a entire room, it might not be the best option. For personal use though, it does the job well enough. I use it mostly for sleeping or when I'm gaming on my pc

2024年7月26日
coolzy.com ロゴ

coolzy.com からの回答

Thanks for the good review! yes, most users are using it for sleeping.

5つ星のうち5の評価

Good for Large Space

I've been using the Coolzy-Pro for a couple months now, and It's been helpful during the hotter days. It's easy to move around, and It cools down the area where I'm sitting fairly quick. I like that it doesn't use much energy as my power bill hasn't gone up much.

2024年8月1日
coolzy.com ロゴ

coolzy.com からの回答

Thanks for the great review :)

5つ星のうち1の評価

NO RETURNS

NO RETURNS.

I tried the product, it didn't work, and I hoped to return it.

This company has a no-returns policy. Their product is a scam and if you buy it, it's a "gotcha."

2024年8月5日
自発的なレビュー
coolzy.com ロゴ

coolzy.com からの回答

Hi Ross, we're sorry to hear that you're unhappy with our product and service. We understand that in the past 8 hrs you've called, emailed, left comments on every FaceBook post that we've made for the past 3yrs, left negative reviews and contacted your bank. Clearly, you are not happy.
The fact remains that we do not offer Returns for change of mind. The reason is that we often have customers purchase the unit, use it during a heatwave, and then return it. This leaves us with a unit that we cannot resell as it's been used, damaged packaging and the bill for the courier. It simply isn't fair to us.
We are here to help though. We're happy to offer assistance to you to help you get the most out of your Coolzy. We have tens of thousands of happy customers so we're sure we can sort out your issue. We'll reply to your multiple communications with the same message. Here's hoping we can sort this out for you. Coolzy

5つ星のうち1の評価

Appareil inefficace et donc inutile

Acheté il y a un an. L'appareil convient à peine à 1 personne qui se tient assise devant. Il chauffe beaucoup plus la pièce qu'il ne refroidit le coin où l'on se trouve, même avec un déflecteur et un tuyau pour évacuer la chaleur... En outre, le refroidissement se met en standby dès que la température ambiante approche les 40 degrés, c'est-à-dire quand on en a réellement besoin ! Inapproprié à l'usage dans un bateau ou une caravane !

2024年7月10日
自発的なレビュー
coolzy.com ロゴ

coolzy.com からの回答

Nous sommes désolés d'apprendre que vous avez un problème avec votre Coolzy. Veuillez envoyer un courrier électronique à notre service clientèle pour obtenir une aide technique. Par exemple, la machine ne doit pas se mettre en veille lorsque la température ambiante atteint 40c.

Nous sommes là pour vous aider et nous voulons nous assurer que vous tirez le meilleur parti de votre Coolzy.

5つ星のうち1の評価

Extremely slow support response.

In Singapore, 90% of the people stay in HDB flat with small room.
The unit require the hot air to channel out from the windows or room to work better. As hot air tend to go into cold zone due to the law of thermodynamics, it doesn't work well without the long tail (exhaust hose which is only sold separately). It is not power efficient. For my use case I require the short tail instead of long tail but I have a hard time trying to obtain this add-on from the team.

The support is slow to respond to email too or from any other channel. It can take up to 5 days or longer with no response. Don't expect prompt assistance from the team as they might just remain quiet for days.

*Update: Contacted the support team as per their reply. However, they are rude in reply and unable to provide any additional assistance. Personally, I do not recommend Coolzy to anyone due to their poor services. There are no escalation channel available to feedback any service issue to the management team too.

I bought the unit because my aircon malfunction during that period. However, this is the 1st and the last unit that I will bought from them. I will not look for the team to resolve anymore issue. Probably, they might try to justify their own action again.

2024年4月12日
自発的なレビュー
coolzy.com ロゴ

coolzy.com からの回答

We're sorry to hear that you've had issues in the past with service. Earlier in the year our Singapore operation was in a state of transition to new management. We believe that our new Singapore management and service team are excellent. Please reach out to them for any help, issues or questions.

5つ星のうち1の評価

Abundando en el tema de Coolzy

Abundando en el tema, añado por la experiencia negativa que ya comente, que esta empres no respeta la ley de consumo española ni de la Unión Europea, la que trata del derecho a desistir de 14 días por compra realizada o contrato firmado con las excepciones lógicas y lo digo por experiencia pues me paso a mi, no hablo de oídas.
No puedo poner enlaces a la ley pero es facil encontrarla en Internet.

2023年6月5日
自発的なレビュー
5つ星のうち1の評価

Inefficient

Inefficient, despite directed straight onto a bed 60cm away, fails to provide adequate cooling. Customer service sluggish at best, upon response, attempted to distinguish this unit as something other than a a/c. Further stating a fee of 100 applies to any possible refund, keep away unless willing to risk repeat of this story

2024年2月29日
自発的なレビュー
coolzy.com ロゴ

coolzy.com からの回答

Hi Paolomi Mehta,

We will attempt to address each of your concerns separately as we did via our Customer Service email:

Delay in Response:
There was a slight delay in response from your initial contact because you emailed us from an email that wasn't the same as the email you used to purchase the product. This made it difficult to reconcile which order you were referencing (as you didn't provide an order number). We eventually got over this hump and came to understand that you were using two different email addresses to correspond with us.

Inadequate Cooling:
As discussed a Coolzy is not designed to cool a room as stated on our website and YouTube videos here:
- https://www.coolzy.com/au/
- https://www.coolzy.com/au/how-it-works/
- https://www.youtube.com/watch?v=KyFsJI1k5Rg
- https://www.coolzy.com/au/small-room-ventilation-portable-air-conditioner/
- https://www.youtube.com/watch?v=KdQDVtcskXc

We're not sure how much more we can do to help you understand what our product does prior to you purchasing it. We feel like we've tried pretty hard to help you understand.

Return:
We have offered for you to return the A/C because you asked to do so within our 7 day Return period as per our 7 Day Return Guarantee. The guarantee gives you (Part 1) flexibility to return the item but it also gives us (Part 2) the ability to withhold an Admin fee to repackage/clean and inspect the A/C. As we understand it, you want Part 1 of the guarantee to apply but not Part 2. This is not how Terms and Conditions work. They apply to both parties equally. You agreed to these T&C's prior to purchasing the unit.

As we've said to you on multiple occasions, we're here to help. We've extended your time limit in which to return the unit. We've offered a free accessory to help you get the most out of the unit. We've spoken to you on the phone and via email. We think this 1 star review is unfair and we'd like you to please remove it.

Coolzy

5つ星のうち5の評価

Contrairement au avis négatif (coté FR)…

Contrairement au avis négatif (coté FR) Cette petite clim est vraiment très bien, alors oui c'est pas une clim qui se fixe au mur c'est certain mais je trouve que la coolzy pro est vraiment idéal pour des petits espace, perso moi je l'utilise pour ma salle a manger, chambre et bureau. Je l'utilise avec le tuyau et franchement elle refroidie très bien ma pièce, environ 3-4degrés voir plus. L'avantage énorme avec cette clim c'est la conso d'énergie qui dépasse pas 300w. Niveau bruit c'est très faible comparé a une clim "standard" Petite et compact j'approuve. J'en suis très heureux, cette été 2024 risque d'être bien chaud.. Ma coolzy sera prête pour cette été 2024!

2023年5月10日
自発的なレビュー
5つ星のうち5の評価

A useful, portable air-conditioning unit

This portable air conditioning unit is outstanding. First of all it is mobile, and can be moved from room to room as needed. Secondly, it is quiet and highly efficient when directed towards the area that needs cooling. I used it in the bedroom, directed at the bed and also in the office, directed at the desk. Thirdly, it is simplicity itself to use - connect to power and open front and back flaps to start cool air flow.

2024年2月5日
自発的なレビュー
5つ星のうち5の評価

Excellent service

I had an issue with a switch . Must have come loose during shipping . Not their fault but they were helpful and resolved the issue immediately. They went above and beyond! 💚🐲

2023年10月9日
5つ星のうち5の評価

I’m blown away by this company.

I’m blown away by this company.
1. Super quick replies by coolzy via email with very helpful information.
2. They gave me an amazing deal.
3. Speedy delivery.
4. My aircon is amazing, very cold and very quiet.
5. Overall a fantastic experience and I highly recommend them.

2023年12月21日
自発的なレビュー
coolzy.com ロゴ

coolzy.com からの回答

Thank you so much for this lovely review :) Glad you love your Coolzy!

5つ星のうち5の評価

It works as advertised

Fast shipping, ac works as advertised with one exception, the average power consumption was actually lower than advertised so very impressed with that considering my intentions are to run this off a portable solar “generator” the only issue is the tails for the exhaust are cheap pieces of Sh** so don’t waste $50 or $75 on that “engineer” one yourself. Other than that A+

2023年8月19日
5つ星のうち5の評価

Coolzy Pro "Wow WOW WOW,"

I purchased the Coolzy Pro mainly as a backup to my central A/C due to power outages. When I received the unit I ran it for 6 hours on my battery generator. It performed flawlessly and cooled better than expected. The unit does exactly what it is designed to do and gave me cooling for double the amount of time of other similar units. When I had questions, support staff was quick to answer and very professional and customer focused.

2023年8月8日
5つ星のうち5の評価

I had a wonderful experience

I had a wonderful experience. The products are excellent, the prices are competitive, and the staff is knowledgeable and attentive. I would definitely return for any future air conditioning needs.

2023年3月22日
自発的なレビュー

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