Recently attending the GVC - RPC L1 Training up at Coptrz Training area in Leeds and was not left disappointed. Both Louis and Joel were knowledgeable and passionate about the service they deliver on... もっと見る
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Top class service for my RPC-L1 course. From the organisation from Olivia, training with Luke and test with Jay, all were fantastic. Very knowledgeable and give you the time and support you need. Grea... もっと見る
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Contacted Coptrz asking for a replacement copy of a lost GVC. Jay couldn’t have been more helpful and managed to locate and supply a fresh copy of my licence within a few minutes, for a course comple... もっと見る
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All staff and trainers (we had Luke and Louis) were super approachable and helpful throughout the course delivery. The PowerPoint had mixed media which helps to keep you hooked in. You were able to as... もっと見る
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企業情報
当該企業による記述
Coptrz is the UK’s leading drone solutions provider, helping organisations and individuals unlock the full potential of drone technology. Based in Leeds, West Yorkshire, Coptrz delivers complete expertise across hardware, software, and training to ensure customers operate safely, efficiently, and compliantly. Trusted by more than 12,000 drone operators, Coptrz partners with leading global brands including DJI, Parrot, Wingtra, and Flyability to supply advanced drones and payloads for industries such as public safety, surveying, inspection, and creative media. The company also offers industry-recognised training through Coptrz Academy, covering A2 CofC, GVC, and specialist commercial certifications. Driven by innovation and customer success, Coptrz is transforming how drones are used across the UK. From hobbyists capturing stunning aerial footage to businesses improving their workflows with UAV data, Coptrz provides expert advice, ongoing support, and tailored solutions to suit every operator. With a dedicated team of drone specialists, next-day UK delivery, and a mission to make drones accessible to everyone, Coptrz is the trusted partner for all drone needs, helping you fly smarter, safer, and further.
連絡先
3 South Parade, LS1 5QX, Leeds, 英国
- 0330 111 7177
- services@coptrz.com
- coptrz.com
4.8
優良
380件のレビュー
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Slow delivery of Care Refresh Plan
Shipping the drone went great and fast. Emailing me the DJI Care plan code was very slow and would have been missed unless I had actively requested it.
The slow delivery of the code resulted in a tedious process to get DJI to verify the drone before accepting the code and the Care plan. This is because the code must be entered within 48 hours of the drone being activated.
The code should have been sent when the product was posted away.
2025年11月28日
Coptrz からの回答
Thank you for taking the time to share this detailed feedback — we really appreciate it.
We’re pleased to hear the drone shipment itself was fast and smooth, but we’re sorry for the delay in sending the DJI Care code and the frustration this caused. You’re absolutely right that the 48-hour activation window is critical, and the delay led to unnecessary extra steps with DJI verification, which is not the experience we aim to deliver.
Your comments have been taken on board, and we agree that Care plan codes should be issued at the point of dispatch to avoid exactly this situation. We’re already reviewing our internal process to ensure this is handled more consistently going forward.
Thank you again for the honest feedback — it helps us improve, and we’re sorry for the inconvenience caused on this occasion.
Bailey Armitage was very fast &…
Bailey Armitage was very fast & efficient when I asked for a copy invoice to be provided.
Thank You
Colette Barry
2025年12月12日
自発的なレビュー
Coptrz からの回答
Thank you very much for your kind feedback, Colette. We’re really pleased to hear that Bailey Armitage was able to provide the copy invoice quickly and efficiently. We’ll be sure to pass your thanks on to Bailey and appreciate you taking the time to share your experience.
Easy to get what I wanted
2025年12月2日
Coptrz からの回答
Thank you for the feedback! We’re glad to hear it was easy to get exactly what you needed. We appreciate you taking the time to share your experience.
I am a commercial drone operator.
I am a commercial drone operator.
I had (what I thought) a technical issue with my Matrice 4E Enterprise.
Following an email Tom from Coptrz called me and within 2 minutes talked me through both my issues.
I can't underestimate the value of having that type of expertise only a phonecall away and setting your mind at rest.
2025年12月8日
自発的なレビュー
Coptrz からの回答
Thank you for sharing this feedback. It’s great to hear that Tom was able to quickly diagnose the situation and provide the guidance needed to get everything back on track. Having expert support available when it matters most is something the team takes great pride in delivering.
Thank you again for the review and for choosing Coptrz for your operations.
Course title is misleading
I purchased the “Mastering the Mavic 3M” course expecting operational training on the drone, including controller setup and mission planning. The course contains none of this and is mostly basic multispectral theory. I stopped as soon as I saw that and asked for a refund, but customer service refused even though the content doesn’t match the title. Course feels misrepresented and support wasn’t helpful.
Update:
In their response they claimed I “fully completed” the course, which isn’t true. I stopped very early once I realized it didn’t include any of the operational training the title implies. That was the entire reason I purchased it.
I also noticed they offered help with the controller publicly here, but that wasn’t offered at all when I reached out privately asking for support, which is a bit odd.
Posting this so others have an accurate view of my experience.
2025年11月18日
自発的なレビュー
Coptrz からの回答
Thank you for taking the time to share your feedback, and I’m genuinely sorry to hear that the course didn’t meet your expectations.
We always aim to ensure our course titles and descriptions reflect the learning outcomes accurately, and your comments will be reviewed internally so we can continue improving both the clarity and the quality of our training content.
I can also see that you raised a request for a refund. However, as outlined in our Terms & Conditions, once a course has been fully completed, we’re unfortunately unable to offer a refund. I appreciate this may not be the outcome you were hoping for, but we do have to follow the policy consistently for all learners.
That said, we’d still really like to support you in getting the value you expected. If there are specific areas of operational use, controller setup, or workflow planning you’d like further guidance on, our team would be more than happy to point you towards additional resources or answer any questions you still have.
Jamie Wildin always manages to impress…
Jamie Wildin always manages to impress with his professionalism and can do attitude.
There’s no problem I seem to throw Jamie’s way he can’t manage and always accommodates with a workable solution to prevent my projects failing.
Thanks Jamie & the Coptrz team!
2025年12月4日
自発的なレビュー
Coptrz からの回答
Thank you for taking the time to share this feedback. The kind words about Jamie’s professionalism and can-do attitude are greatly appreciated. It’s fantastic to hear that challenges are consistently met with workable solutions that help keep projects on track.
The Coptrz team values the trust placed in its support, and this feedback reinforces the commitment to delivering reliable, solution-focused service.
3x DJI Drone Service
Thank you Tom Barnes for servicing two DJI M350 Drones and one DJI M3E drone (plus associated batteries) all within the same day and for accommodating our specific drop-off and pick-up requirements. Very professional and friendly service, as usual, from COPRTZ.
2025年11月21日
自発的なレビュー
Coptrz からの回答
Thank you for the great feedback! We're really glad to hear Tom and the team were able to turn around your M350s and M3E so quickly and accommodate your drop-off/pick-up requirements. We appreciate you choosing COPTRZ and look forward to supporting you again soon!
Purchased a Matrice 4TD
Purchased a Matrice 4TD - Very helpful, friendly staff, excellent customer service / feedback and quick turnaround.
2025年11月18日
Coptrz からの回答
Thanks for your feedback
I had an issue with sharing point…
I had an issue with sharing point clouds from DJI Modify. Tom identified the problem quickly and I am now sharing outputs.
2025年11月24日
自発的なレビュー
Coptrz からの回答
Thank you for taking the time to share your feedback. I’m glad to hear that Tom was able to quickly identify the issue with sharing point clouds from DJI Modify and get you up and running. We’re pleased you’re now able to share your outputs successfully. If there’s anything else we can support you with, please don’t hesitate to get in touch.
Of course
Of course! Please provide the review you'd like me to rephrase, and I'll be happy to help.
2025年11月22日
自発的なレビュー
GVC Course - Hook
Great course delivery in a very good venue. Luke Gilbertson is a brilliant instructor
Will definitely recommend
2025年11月18日
自発的なレビュー
Coptrz からの回答
Thanks for your review
Jay was incredibly responsive and…
Jay was incredibly responsive and helpful when it came to organising the flight test and completing all of the administrative tasks necessary before even arriving on site for the test itself. Very polite and professional, which made the whole experience stress free and was very much appreciated.
2025年11月11日
自発的なレビュー
Coptrz からの回答
Thank you so much for your feedback. We’re delighted to hear that Jay was able to support you so effectively throughout your flight test preparation. Delivering a responsive, professional, and stress-free experience is exactly what we aim for, and it’s great to know this came through. We really appreciate you taking the time to share your experience and look forward to supporting you again in the future.
Really reactive and proactive company
Really reactive and proactive company. Joe is a delight to work with, when we on-hire or off-hire any equipment he makes the process quick and seamless. Top class customer service 10/10
2025年11月12日
自発的なレビュー
Coptrz からの回答
Thank you so much for your fantastic review! We're really pleased to hear that you found our service reactive, proactive, and seamless. Joe will be delighted to know his support made such a positive impact. We appreciate you taking the time to share your experience and look forward to supporting you again soon.
Joe Forbes always been great help and…
Joe Forbes always been great help and super professional. So thoughtful when he is dealing with you. would definitely recommend Coptrz and Joe for all business.
2025年11月6日
自発的なレビュー
Coptrz からの回答
Thank you for taking the time to share this feedback. We’re delighted to hear that Joe has consistently provided such helpful and professional support.
Fab company to work with!
Fab company to work with!
We work regularly with Bailey, Jack and Joe and they are always pleasant, professional and happy to help.
Thanks Guys :)
2025年11月6日
自発的なレビュー
Coptrz からの回答
Thanks for your review Louise
A very professional, Helpful & dedicated Team
We have been working very closely with Coptrz since 2024 & we are delighted with the service offered by them. Jack, Joe & Jamie are all great with communications & resolving any issues that arise, pure Quality across the Company
They are #1 at what they do, look no further
2025年10月31日
自発的なレビュー
Coptrz からの回答
Thank you so much for taking the time to leave this review. We’re delighted to hear that your experience with Coptrz has been so positive. It’s great to know that the support and communication from the team has made a meaningful difference, and we’ll be sure to pass your kind words on to Jack, Joe and Jamie.
I took the A2 COFC course with Coptrz
I took the A2 COFC course with Coptrz, it was well laid out easy to follow with plenty of online videos. I had to contact them with a little query ref my flight log book, they were very helpful and put me on the right track. Fully recommended for a course to upgrade your drone skills.
2025年10月23日
Coptrz からの回答
Thanks so much for taking the A2 CofC with Coptrz and for sharing this experience. Great to hear the course layout and online videos made learning straightforward, and that the team could quickly help with the flight logbook query. Delighted the support put things on the right track.
Great instructor
Benny the instructor had great knowledge and understanding around UAS, and how we use them.
The pace of the course suited us and progressed through the modules very well.
2025年10月17日
自発的なレビュー
Coptrz からの回答
Thanks for the great feedback! We're really pleased to hear you enjoyed the course and that Benny’s knowledge and understanding of UAS made a real difference. It’s great to know the pace and structure worked well for you and the team — we’ll be sure to share your comments with Benny!
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