Cosatto Ireland レビュヌ 

433
•
TrustScore 5段階評䟡の4.5

4.4

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Fast and reliable response on issues brought forward. An A1 customer service team. In regards to the product, we have been using our Cosatto Supa stroller for four years now and cannot fault it. Ou... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Recently bought a giggle 4 bundle for my now 6 week old, I noticed a thud when rolling the buggy today, to find a small buckle in the front tyre. I immediately contacted support and without even askin... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I bought the cosatto pram set a few months back for my first baby and one part of the pram set get ruined I was so upset as I didn’t think I’d be able too buy that part separately I got in contact w... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Buyer beware! Despite car seat bundles being advertised as "all you need", after waiting excitedly a month and a half for our delivery, it did not include the essential ISOFix car seat base compatible... もっず芋る

䌁業が回答したした

䌁業情報

  1. ベビヌ甚品店
  2. ベビヌ服店
  3. 子䟛服店

圓該䌁業による蚘述

Cosatto make thoughtful, friendly, prams & travel systems, bundles, car seats, highchairs and more with colourful designs and patterns babies love.


連絡先

4.4

優良

TrustScore 5段階評䟡の4.5

433件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

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4.4

すべおのレビュヌ

(433)

過去12か月のレビュヌ数: 64ä»¶

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

Amazing service

Cannot fault this company or its products! Always helpful customer service, always great products. I have been ordering Cosatto products for many years! Happy customer

2024幎12月5日
Cosatto Ireland ロゎ

Cosatto Ireland からの回答

Thank you for your kind words and for being a loyal customer. We are delighted to hear that you are happy with our products and customer service. We strive to provide the best possible experience for our customers, and your feedback is greatly appreciated.

5぀星のうち5の評䟡

Love it

Love it , comfortable for baby and easy to fold and put away

2024幎11月17日
Cosatto Ireland ロゎ

Cosatto Ireland からの回答

We're so glad to hear you're happy with your purchase! It's wonderful to know that your baby is comfortable and that you find it easy to use.

5぀星のうち5の評䟡

Very fast delivery

Very fast delivery
Cosy stroller for baby

2024幎11月11日
Cosatto Ireland ロゎ

Cosatto Ireland からの回答

We're thrilled to hear you're enjoying the stroller! Thank you for your kind words about the delivery speed and the cozy design. We're so glad it's working out well for your little one.

5぀星のうち1の評䟡

Cosatto I’ve been trying to contact

Cosatto I’ve been trying to contact you via email and phone and to absolutely no avail. My stroller is just a year since purchase and the wheel broke as I was pushing my child nearly toppling him out of it. It has a 4 year warranty and I’ve contacted looking for a replacement wheel or buggy and no one has come back to me at all. We have no back up for our little boy . Customer service to me is 👎 can someone please contact me back or at least give me a contact detail of
A department that will actually deal with my issue

2024幎11月27日
自発的なレビュヌ
Cosatto Ireland ロゎ

Cosatto Ireland からの回答

We understand your frustration with the lack of response to your request. We value our customers and strive to provide excellent service. We are sorry to hear about the inconvenience you've experienced with your stroller and the difficulty in reaching our customer service team. Can you please reply to the request for your email address/order ref etc then we can look into this further

5぀星のうち1の評䟡

Not suitable for all terrain!

This is not suitable for all terrain as advertised. It shakes, rattles and my baby is unstable in it. I’ve tried to return it for over a month but the customer service is very sloe. I still haven’t had a resolution. In the meantime I have no pushchair. Awful.

2024幎11月5日
Cosatto Ireland ロゎ

Cosatto Ireland からの回答

Thank you for sharing your feedback. We're genuinely sorry to hear that the pushchair hasn’t met your expectations, particularly regarding its performance on different terrains. We understand how important it is for your baby to be comfortable and secure, and we regret that the product did not provide the experience you had hoped for.

As the pushchair has been used, our policy does not allow for a return or refund, and we do stand by the quality of the product, which was designed with various terrain capabilities in mind. However, we recognize that every family’s needs can vary, and it’s unfortunate that this product didn’t meet yours.

I see you have been in communication with our team, who have offered alternative solutions, which you decided not to pursue. I also understand that you were provided with the escalation process. Please know that we are committed to working with you to find a suitable resolution.

Thank you again for your feedback. We appreciate your understanding and patience as we work together to reach an outcome that works for you.

5぀星のうち5の評䟡

Great service, and great product

Great service. Fast delivery. Delighted with my purchase for my daughter. She loves her new pram. Lovely design 😍 lightweight but sturdy.100% recommend

2024幎11月1日
Cosatto Ireland ロゎ

Cosatto Ireland からの回答

We're so happy to hear you and your daughter are enjoying the pram! It's wonderful to know that you found it lightweight and sturdy, and that the design is a hit. Thank you for your kind words and recommendation.

5぀星のうち5の評䟡

Excellent Car Seat

Some huge improvements with this new 360 seat, in particular the button for the 360 spin, it's a dream. Fitting it is pretty straight forward and the little ones love the designs. Couldn't be happier.

2024幎11月2日
Cosatto Ireland ロゎ

Cosatto Ireland からの回答

We're so glad to hear you're enjoying the new 360 seat! It sounds like you and your little ones are having a wonderful time with it. We appreciate your feedback and are thrilled you're happy with the design and functionality.

5぀星のうち5の評䟡

I am thrilled with the ease of ordering


I am thrilled with the ease of ordering and the speed and efficiency of the delivery process. The baby car seat looks and feels even better than it did in the images. We have yet to install it in the car but trust that this too will be an easy process.

2024幎10月28日
Cosatto Ireland ロゎ

Cosatto Ireland からの回答

We are delighted to hear that you are thrilled with your recent purchase. We strive to provide our customers with a seamless and enjoyable experience, and we are glad that we were able to meet your expectations. We appreciate your kind words about the baby car seat and hope you enjoy it for many years to come.

5぀星のうち1の評䟡

I’ve spent almost 300 euro on a buggy



I’ve spent almost 300 euro on a buggy that I can’t use, I have not received an email for collection. Please contact me asap, otherwise I’m arranging a chargeback.

Please can you reply to my email on 7 of October, I tried ringing today from Ireland to a UK number and after 10 minutes on hold I gave up.

Hello

Order #IE4712

The brake automatically goes on when I push the buggy forward a few feet, please advise how this can be fixed.

Please can you reply to my email.

The buggy is not working properly, besides the brake, the back support for the child keeps falling back.

Kind regards

Helen

2024幎10月7日
自発的なレビュヌ
Cosatto Ireland ロゎ

Cosatto Ireland からの回答

Hi Helen,

Thank you for leaving a review, we have sent you over an email to get this resolved.
Thank you

5぀星のうち1の評䟡

I’m very dissatisfied and discontent


I’m very dissatisfied and discontent with Cosatto.

I’ve got a continental bundle and I loved it, but the bundle is too big and too heavy for myself. I’ve send an email to customer care to return it, cause I was going to buy again Cosatto, but some smaller items, they return my email saying that as Im in Ireland I needed to send an email to repairscumiskeysnurseryservicecom. I did it! They answered me after a long time and the last update they said they’d collect the items last Monday, 21st of October, today is 25th, and I’ve send couple of emails and no answer yet! I need it returned and my money back ASAP!

On 20th I’ve bought the new cosatto items: Order #IE4774 confirmed, I’ve got 2 items only on 23rd, but I had bought 3 items. I’m missing the third item. Where is that? Lost? I didn’t get any explanation yet!

Please I need answers!
Patricia

2024幎10月21日
Cosatto Ireland ロゎ

Cosatto Ireland からの回答

Hi Patricia,

I understand your frustration and I can't apologise enough for the inconvenience you've experienced.

I've located your email and have now responded with an update.

Team Cosatto

5぀星のうち4の評䟡

Pleased with it so far. Only used once.

Liking it so far. 9 mth old seems comfortable in it.

Hood is difficult to attach and doesn't cover much of the car seat. The button to turn is on the right so have to reach behind the seat to use it. The leg button is on the left (closer) possibly should be opposite for usability when seat is behind passenger seat.

2024幎9月23日
Cosatto Ireland ロゎ

Cosatto Ireland からの回答

Good Morning,

Thank you for leaving a review for your All in All rotate Ultra

I will pass your comments onto our design team to take into account for further car seats.

Team Cosatto

5぀星のうち5の評䟡

I love the footmuff

I love the footmuff! It's super cosy and looks great. It arrived very quickly and was well packaged.

2024幎8月29日
Cosatto Ireland ロゎ

Cosatto Ireland からの回答

Hey Sorcha, thank you for taking the time to leave us a review, we are really happy to hear the delivery service has been a great experience for you.

Team cosatto x

5぀星のうち5の評䟡

2nd one

We have two babies under two and had the same highchair for our first baby, loved it so much we ordered another when our second baby ready to start! Ordering easy, delivery quick and with DPD 👍

2024幎8月9日
Cosatto Ireland ロゎ

Cosatto Ireland からの回答

Thank you for taking the time to leave your review, Team Cosatto

5぀星のうち1の評䟡

Poor customer support

Unfortunately, it seems very difficult to get a reply from customer support. First issue was regarding the tracking and delivery of a travel system and now the second time I haven't gotten a reply is registering my purchase - and you have 28 days to do so. I hope this gets fixed, otherwise any future communication would be a nightmare.

2024幎8月2日
Cosatto Ireland ロゎ

Cosatto Ireland からの回答

Hi, Thank you for leaving us a review. I am really sorry for the delay in us getting back you. This has been registered for you. Team cosatto x

5぀星のうち5の評䟡

perfection of the chair

soo good and safe came just at right time and very cute

2024幎8月9日
Cosatto Ireland ロゎ

Cosatto Ireland からの回答

Hi, thank you for taking the time to leave us a review. We are glad to hear that you are happy with your new Highchair.
Team Cosatto.

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