Fast and reliable response on issues brought forward. An A1 customer service team. In regards to the product, we have been using our Cosatto Supa stroller for four years now and cannot fault it. Ou... ãã£ãšèŠã
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Recently bought a giggle 4 bundle for my now 6 week old, I noticed a thud when rolling the buggy today, to find a small buckle in the front tyre. I immediately contacted support and without even askin... ãã£ãšèŠã
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I bought the cosatto pram set a few months back for my first baby and one part of the pram set get ruined I was so upset as I didnât think Iâd be able too buy that part separately I got in contact w... ãã£ãšèŠã
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Buyer beware! Despite car seat bundles being advertised as "all you need", after waiting excitedly a month and a half for our delivery, it did not include the essential ISOFix car seat base compatible... ãã£ãšèŠã
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Cosatto make thoughtful, friendly, prams & travel systems, bundles, car seats, highchairs and more with colourful designs and patterns babies love.
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Bentinck Street, BL4 7EP, è±åœ
- cuddle@cosatto.com
- cosatto.ie
4.4
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Cosatto Ireland ããã®åç
Hi Aideen,
Thank you for taking the time to leave us a review, we are glad that you are happy with your new stroller.
Team Cosatto.
Cosatto Ireland ããã®åç
Thank you for taking the time to leave your review, Team Cosatto
Cosatto Ireland ããã®åç
Thank you for taking the time to leave your review, Team Cosatto
Cosatto Ireland ããã®åç
Hi Sakina,
Thank you for taking the time to leave us a review
Team Cosatto
Beautiful car seat but a questionable safety
The seat I got is beautifully made. It was delivered quickly, easy to install and looks and feels really good. My problem is that my baby's chin is resting on his chest and there's no way to adjust him into more reclined position. Baby is on the smaller side - 48cm but the seat is advertised from 40cm so I don't understand. I now have to hold my baby's head upright during the ride and hope he'll grow into the seat.
2024幎7æ22æ¥
Cosatto Ireland ããã®åç
Hey Marta,
Thank you for taking the time to leave us a review :)
There are some things that can help with the reduction of the head flop. Avoiding bulky clothing, hoods which can push little one further forward in the seat.
Please also ensure little one is sitting correctly in the seat with their bottom as far back as possible and the harness tight and that the recline is in its full position whilst using the appropriate liner. If you are concerned in anyway please do get in touch and we can take a look at this for you. Team cosatto x
No delivery and complete lack of support
I paid for my item on July 17th, it's now weeks later, it still hasn't arrived and I've no update. It's impossible to contact anyone by phone, emails aren't answered for several days so it takes multiple attempts to even get a response and when you do it's no help. If it weren't for their being a reputable brand I'd consider the entire experience a scam.
2024幎7æ17æ¥
Cosatto Ireland ããã®åç
Hi Karen,
Thank you for leaving a review
I'm so sorry to hear your car seat hasn't arrived and you've struggled to get in touch with us
I've emailed you with an update and I will get this resolved for you
Team Cosatto
I received the wrong order
I received the wrong order, I have emailed regarding this but have received no reply.
2024幎7æ30æ¥
Cosatto Ireland ããã®åç
Hi Ciara,
Thank you for leaving a review regarding your recent order.
I'm really sorry to hear that the wrong item has arrived.
I've now replied back to your email to resolve this for you.
Team Cosatto
Great email updates until we receivedâŠ
Great email updates until we received the car seat which was a lot quicker than I expected only taking a few days. Car seat is perfect and really easy to use. Comes with a no escape harness too which is fab.
2024幎7æ30æ¥
Cosatto Ireland ããã®åç
Hi Melissa,
Thank you for your fab review!
It's great to hear that you're happy with your new All in All rotate i-size car seat ð
Team Cosatto
Customer service non existent
I've tried everything to contact these guys to make a return. FB, Instagram, emails, phone. No reply anywhere. The phone number is UK and just left holding on. I'd never purchase from them again.
2024幎7æ31æ¥
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Cosatto Ireland ããã®åç
Hi Caroline,
Thank you for taking the time to send your feedback
Please accept my apologies for the service you've received from us. I've responded back to your email with all the information you need to return this back to us.
Team Cosatto
Website easy to use
Website easy to use, PayPal option always good, arrived within 3 days the only fault I could give was communication..... recieved an email straight away with a receipt for payment which was fine but didn't receive anything to say it had been shipped/tracking number etc, was going to contact about shipping on the 3rd day but it arrived unexpectedly, luckily enough someone was home to take the delivery
2024幎7æ23æ¥
Cosatto Ireland ããã®åç
Hi Liam,
I am sorry to hear you did not receive any communication after you had placed the order, I will pass this feedback to the relevant team.
Team Cosatto.
Cosatto Ireland ããã®åç
Hi Gary,
Thank you for taking the time to leave us a 5 star review.
Team Cosatto.
Lovely pram!
Great pram - Iâve been using it for 4 months now and I am very happy with it!
2023幎11æ6æ¥
Cosatto Ireland ããã®åç
Hey, thank you for taking the time to leave us a review :) were really happy to hear you are happy with your new product. Team cosatto x
Cosatto Ireland ããã®åç
Hey, thank you for taking the time to leave us a review. Were glad to hear you are happy with the car seat :) Team cosatto x
Cosatto Ireland ããã®åç
Hey, Thank you for your review on your yo! stroller. Were glad to hear your happy with your purchase. Thank you for choosing cosatto
Great service
Great service - delivered by DPD within a couple of days.
Bought the Woosh Trail Bureau for my 10 month old as her "big girl" stroller. We walk many different terrains so was looking for a buggy that will be good and sturdy on them all. This appears like it will do the job. Great print and colour - unusual compared to the standard black,cream and grey strollers out there.
My only negatives and they aren't really negatives, just my personal opinion, the cup holder is a bit flimsy and keeps falling off and the stroller is a bit heavier than I was anticipating but as I said,they aren't really negatives.
2024幎6æ3æ¥
Cosatto Ireland ããã®åç
Hi Laura, thank you so much for taking the time to leave a review. I am glad you are happy with your new Woosh Trail and I hope you and your little girl enjoy it on your walks. Team Cosatto.
amazing high chair
2024幎5æ16æ¥
Cosatto Ireland ããã®åç
Hey Phayfer,
Thank you so much for taking the time to leave this review on your new highchair.
I am glad to hear you are happy with the item you have purchased.
Thanks for choosing Cosatto.
Excellent product Excellent customerâŠ
Excellent product Excellent customer service
2024幎4æ16æ¥
Cosatto Ireland ããã®åç
Thanks so much for taking the time to leave your review, Team Cosatto
very fast delivery and very comfortable stroller
very fast delivery! The stroller is beautiful and functional, very convenient for our child!!!
2024幎4æ17æ¥
Cosatto Ireland ããã®åç
Hi Anastasiia,
thanks for your coment. We are pleased the service was up to expectations and your happy with your purchase, Team Cosatto
Loved how easy the pram was toâŠ
Loved how easy the pram was to assemble! The delivery was so so quick as well!
The pram itself is just amazing. So lightweight, so durable
2024幎3æ26æ¥
Cosatto Ireland ããã®åç
Hi Ava! thanks for your coment. We are pleased the service was up to expectations and your happy with your purchase, Team Cosatto ð
Amazing customer service
Such a lovely people in customer service, thank you so much for replying to my question and resolving the issue u had with hood on my boogy
2024幎4æ5æ¥
Cosatto Ireland ããã®åç
Thank you Angelika for sharing your feedback with us.
Our customer service is here to help and they love doing it, happy to hear your issue was sorted in the quickest possible time.
Thank you for having Cosatto ð
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