Great customer care each time I call. Jennifer was very helpful when I thought I couldn't afford the payment she worked with me and pushed off my payment and lowered it for me. I'm on a limited inc... ãã£ãšèŠã
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My check engine light came on. I had a Veri Scan performed, we discovered I have an EVAP issue. I had multiple questions so I called, spoke with Ms. Nicole. She was knowledgeable answered my quest... ãã£ãšèŠã
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The representative made sure she explained that the 3 digit number on the back of my credit was not required when I called to update my new card with them. I was surprisingly pleased to know that.
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I had a great experience with the Nivole on the service team. She was friendly, patient, and truly focused on helping resolve my issue. From the moment I reached out, she listened carefully and made... ãã£ãšèŠã
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CoverageX is a trusted nationwide provider of affordable auto and home service contracts, designed to protect consumers from the high cost of unexpected repairs. We help thousands of drivers and homeowners each month secure reliable protection through flexible, low-cost plans backed by top-rated customer service. Whether you're dealing with a vehicle breakdown, appliance failure, or a major system repair, CoverageX gives you access to discounted repair rates, 24/7 roadside assistance, towing, rental car coverage, and a network of certified repair facilities across the U.S. What sets CoverageX apart is our commitment to transparency and simplicity. There are no high-pressure sales tactics, hidden fees, or confusing terms â just straightforward protection you can trust. Our easy-to-use online platform at www.buy.coveragex.com allows you to instantly view pricing, compare plan options, and purchase your policy entirely online. In just a few minutes, you can get a personalized quote and activate coverage without ever speaking to an agent (unless you want to). We believe buying protection for your car or home should be just as easy as ordering groceries â and now it is. We also offer: Nationwide coverage for most vehicles and home systems Customizable monthly payment plans In-house claims and support teams based in the U.S. A growing network of verified repair centers and part suppliers Special pricing for seniors, military, and first responders At CoverageX, our mission is to give everyday people peace of mind, real savings, and control over their repair costs. Read real customer reviews and see why more Americans are choosing CoverageX to protect what matters most.
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CoverageX lets you quote and buy vehicle or home repair coverage 100% online. Affordable plans, 24/7 roadside, and zero hidden fees. Visit buy.coveragex.com to get covered today.
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14255 49th Street North, 33762, Clearwater, ç±³åœ
- 1-800-258-3413
- customerrelations@coveragex.com
- coveragex.com
4.5
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Goodmorning,Today I called CoverageX toâŠ
Goodmorning,Today I called CoverageX to get more Details about my coverage from Nicole. She was very polite and explained to very well of what Iâve asked her. Thank you for your professionalism and politeness!!
2026幎1æ7æ¥
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CoverageX ããã®åç
Hello, Michael! Thank you for taking the time to share your experience. Weâre glad Nicole was able to walk you through your coverage clearly and answer all of your questions. We truly appreciate the kind words and are always here if you need anything else.
Now as far as them doing the work andâŠ
Now as far as them doing the work and paying for something, that doesnât work at all. I had to pay for the people for putting the machine on my truck and for anything else that need to be done
2025幎12æ13æ¥
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CoverageX ããã®åç
Hi Jennett, weâre genuinely sorry for the frustration you went through. Vehicle issues are stressful enough on their own, and we understand how disappointing it feels when things donât go as smoothly as expected.
We do want to clarify, with care and transparency, that at the time of this situation your policy had not yet taken effect due to the initial grace period tied to mileage. That said, our goal has always been to support you, not hide behind technicalities. Even though coverage was not active yet, we authorized towing assistance and applied a goodwill contribution toward the repair bill because we felt it was the right thing to do and wanted to help ease the burden.
You were not treated as âjust a contract,â and we truly appreciate that you previously trusted us and shared a positive experience. If thereâs anything still unresolved or if youâd like to talk through this further, our team would really welcome the opportunity to do so and make sure you feel taken care of. Your confidence in us matters, and weâd like the chance to earn it back.
Please donât hesitate to reach out directly to customerrelations@coverageX.com. Our priority is you, not the review.
It is a pressure sale
They say that you must decide while still on the phone or you will loose the chance. They will also tell you that you can cancel at any time, but unless you ask, they will not tell you about the cancellation fee. Our cancellation fee is about half of the monthly payment. Maybe that is a coincidence and the fee is the same for everyone.
Kevin called me the same day that Inadded this review and assured me that the cancellation fee had been removed from their policy months ago and that there is no cancellation fee anymore.
They just havenât updated their booklets, yet. As for the pressure sale, he said that they need to change their policy about the wording so that it doesnât sound like a pressure sale. It was just one simple phrase that she said. âYou need to decide before we end this call or the offer wonât be available.â He did compensate me for my time in talking with him to resolve my issues. So as for customer service and with the new information from Kevin, I changed my review to 5 stars.
One more update. After talking to my original warranty provider that provides the diamond coverage for Ford Motor Co., I found out that this isnât as good of a deal as I thought it would be. It ended up being more than $50/month more than the diamond coverage through Ford.
The difference is that Fordâs diamond coverage is a contract for 5 years/100,000 more miles paid ahead and this is per month for as long as you own the vehicle.
2025幎12æ20æ¥
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CoverageX ããã®åç
Larry, thank you for taking the time to share the full context of your experience and for allowing us the opportunity to address your concerns directly. We appreciate you speaking with Kevin and giving us the chance to clarify the cancellation policy and the language used during the initial call.
Thank you for your patience while that was clarified. We also appreciate your feedback regarding how certain phrasing can be perceived, as that insight helps us refine how information is communicated moving forward.
Weâre glad we were able to resolve the issue, and ultimately leave you feeling confident in our customer service. Your updated perspective means a lot to us, and weâre here anytime you need support.
5 Stars âïž
5 Stars âïž, phenomenal experience. The team was so helpful, answering all my questions and providing me the assurance my vehicle and I will be taken care of.
2025幎12æ11æ¥
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CoverageX ããã®åç
Thank you so much for the kind words and the 5-star review! Weâre really glad our team could answer your questions and give you peace of mind. Taking care of both you and your vehicle is always our priority, and we appreciate you trusting CoverageX and weâre here whenever you need us.
Aran listened and responded to myâŠ
Aran listened and responded to my questions. He was helpful and patient. I was grateful I had this experience today.
2025幎12æ8æ¥
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CoverageX ããã®åç
Margaret, thank you for taking the time to share this.
Weâre really glad to hear Aran was able to help and that you felt listened to and supported throughout the call. Thatâs exactly the kind of experience we work hard to deliver every day.
If you ever need anything or have more questions down the road, weâre here for you.
Professional explained contact
2025幎12æ4æ¥
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CoverageX ããã®åç
Barbara, thank you for the five-star review! Weâre glad to hear everything was explained clearly and professionally during your enrollment. Providing transparency and confidence in your coverage is always our goal. We appreciate you taking a moment to share your experience with CoverageX!
Mr Aron was very courteous in taking myâŠ
Mr Aron was very courteous in taking my payment. I appreciate his kindness.
2025幎12æ3æ¥
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CoverageX ããã®åç
Thank you so much for sharing this! Weâre glad to hear he took great care of you. He prides himself on being courteous and helpful to every customer. We appreciate you taking the time to leave this feedback, and weâre always here if you need anything at all.
Thank you for choosing CoverageX!
I'm going to say the salesperson beforeâŠ
I'm going to say the salesperson before we where transferred over to Sharon Spafford. The guy was very knowledgeable with tell us about the contract. Everything was so phenomenal doing the contract.
2025幎11æ26æ¥
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CoverageX ããã®åç
Charles, thank you for sharing this! Weâre glad to hear your experience with both our sales representative and Sharon was smooth and informative. It means a lot to know the team made everything clear and that the process felt easy for you.
We appreciate you choosing CoverageX and weâre here anytime you need us.
you guys are professionals! All the things I needed to know you
All the things I needed to know you guys had very
good answers
2025幎11æ28æ¥
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CoverageX ããã®åç
Betty, thank you so much for the kind words! Weâre really glad to hear that our team was able to answer everything clearly and make the process easy for you. If you ever have questions down the road or need support with your plan, weâre always here to help.
Thank you for choosing CoverageX!
Well I wasnât expecting to get as muchâŠ
Well I wasnât expecting to get as much information as I received . Iâve had many companies call me but they were not very thorough in there presentations. When Jennifer Barton talked to me ;she explained the whole policy that I was getting and assured me that if I ever had to submit a claim that I would be pleased that I bought it.I found her to be very honest and very professional. Iâm retired and on a fixed income and she made it easy for me to purchase the plan on a monthly payment. Thank you for calling.
2025幎11æ26æ¥
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CoverageX ããã®åç
Linda, thank you so much for sharing your experience. Weâre glad to hear that Jennifer was able to walk you through everything clearly and make the process comfortable especially with such an important decision. We appreciate your trust in CoverageX, and weâre here for you anytime you need assistance or have questions about your plan. Thank you again for choosing us.
Giving someone a chance
After expressing a feeling of pressure, Kevin of Coverage X reached out to me and listened to what I had to say. Not only did he get what I had to say but he reassured me that he would do what he could to honor the initial offer. He is a very communicative person and I am grateful for that. Itâs not often a company will go that extra mile to prove we are not just a number but a worthy customer. Thank you Kevin.
2025幎11æ17æ¥
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CoverageX ããã®åç
Ronny, thank you so much for sharing this. Weâre really glad we could connect and talk everything through, and it means a lot to know you felt heard and supported. At CoverageX, we always want our customers to feel like real people, not numbers, and weâre grateful you gave us the chance to show that.
If you ever have questions or need anything moving forward, weâre here for you every step of the way. Thank you again for the kind words and for trusting CoverageX.
Run!
Representative made claims that did not agree with written policy. Obviously thought I would not actually read the fine print and just take his word
2025幎11æ19æ¥
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CoverageX ããã®åç
Ellen, thank you for sharing your experience. We never want any customer to feel uncertain about the information they receive, and we appreciate you taking the time to let us know how the conversation felt from your side. Weâd really like the opportunity to connect with you directly, review what was discussed, and make sure everything in your policy is communicated clearly and comfortably. Please feel free to reach us at customerrelations@coveragex.com. Weâre here to help and want to ensure you feel fully supported.
They made me feel that they were reallyâŠ
They made me feel that they were really concerned about my claim. Trustworthy company
2025幎11æ21æ¥
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CoverageX ããã®åç
Gregory, thank you for sharing this. Weâre truly glad to hear you felt cared for throughout your claim experience. Our team works hard to be responsive, supportive, and trustworthy, and we appreciate you taking the time to let us know it showed.
If you ever need anything in the future, weâre always here to help.
Nicole Severin was very polite andâŠ
Nicole Severin was very polite and professional! She made the experience very quick and easy and straight to the point! Iâm happy with the service I received today!
2025幎11æ19æ¥
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CoverageX ããã®åç
Brianna, thank you so much for sharing this. Weâre really glad to hear Nicole made everything quick, clear, and easy for you. Sheâll be happy to know her help made a difference. If you ever have questions about your coverage or need anything going forward, weâre always here to support you. Thanks again for choosing CoverageX!
My5 Stars â A Warranty Company That Actually Keeps Its Word experience with CoverageX has beenâŠ
My experience with CoverageX has been exceptional from start to finish. When my 2014 Infiniti QX70 needed a major transmission repair, I expected stress and delays because that's what most people experience with warranty companies. Instead, CoverageX proved to be the complete opposite.
They asked for the required maintenance records, exactly as my policy stated. I submitted everything, and they reviewed it quickly and confirmed I had fulfilled all my responsibilities. No excuses. No unnecessary hurdles.
They immediately sent an inspector to evaluate the vehicle, and he completed the inspection professionally and on time. From there, CoverageX worked directly with the shop and paid for all approved repairs without pressuring me, delaying anything, or adding confusion.
What stood out was their communication. They updated me at every step. And after the work was done, they called me personally to ensure everything went well and that I was satisfied.
CoverageX helped get my vehicle safely back on the road, and Iâm honestly impressed by how honest, transparent, and reliable they were throughout the entire process.
If you meet your obligations as a customer, they absolutely uphold theirs. I highly recommend CoverageX to anyone who wants a warranty company they can actually trust.
2025幎10æ24æ¥
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CoverageX ããã®åç
Edwin, thank you for taking the time to write such a thorough and thoughtful review. Weâre truly grateful for it. Major repairs can be stressful, and weâre glad our team was able to make the entire process clear, timely, and straightforward for you from start to finish. We appreciate you for providing the maintenance documentation quickly and working with us so everything could move smoothly on our end. Our claims and inspection teams will be happy to hear their communication made a difference.
Weâre honored to have earned your trust, and weâll be here anytime you need support with your coverage moving forward. Thank you again for choosing CoverageX and for sharing your experience so openly.
Nicole was very easy-going and veryâŠ
Nicole was very easy-going and very helpful. She explained everything about the policy. It was a customer service experience.
2025幎11æ17æ¥
èªçºçãªã¬ãã¥ãŒ
CoverageX ããã®åç
Lorenz, thank you so much for sharing this. Weâre really glad to hear that Nicole made everything clear and easy for you. If you ever have questions about your policy or need anything at all, weâre here and happy to help. Thanks again for choosing CoverageX and for taking the time to leave this review.
CoverageX ããã®åç
Thank you, Malik! Weâre happy to hear you had a great experience and found our team helpful. We appreciate you taking the time to share your feedback. It truly means a lot. Weâre always here if you need anything in the future.
Very helpful at answering my questionâŠ
Very helpful at answering my question Very to understand the policy
2025幎11æ10æ¥
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CoverageX ããã®åç
Thank you, Kerry! Weâre glad the team answered your questions and made the policy easy to understand. Weâre here anytime you need us..
Charles Keysock was my salesman andâŠ
Charles Keysock was my salesman and while he knows his product well, he kept going over and over what the policy covered and how the company is A1 certified by better business bureau! I was on the phone for over an hour! I think if a customer says they understand he should move on to the price!
2025幎11æ10æ¥
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CoverageX ããã®åç
Elizabeth, thank you for the candid feedback. Weâre sorry the call felt repetitive and longer than it needed to be. Our intent is to be thorough without tying up your time. Weâve shared your note with leadership to coach the team (including Charles) on pacing and moving to pricing once the basics are clear. If youâll allow us, weâd like to earn the opportunity to make your experience a 5-star one. Please reach out to customerrelations@coveragex.com
Nicole Severin ð
Nicole Severin
Account Specialist was very helpful,kind,funny,understanding i was having a very terrible day but it all got better just having someone hearing what was going through and not only have me laughing but had me understanding exactly what the policy i have covers.
2025幎11æ6æ¥
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CoverageX ããã®åç
Charles, thank you for taking the time to share this. Weâre glad Nicole could lighten a tough day and make everything clear about what your policy covers. Sheâll be recognized for the kindness and clarity you experienced. If anything else comes up or youâd like us to review your coverage together, weâre just a call away. We appreciate you choosing CoverageX.
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