Cover Whale レビュー 73

De manera incondicional y con una atención excelente, la señorita Mercedes demuestra en cada interacción un nivel de profesionalismo ejemplar. Su capacidad para brindar un servicio de alta calidad en cada llamada refleja el estándar que toda compañía debería aspirar a mantener.

Contar con una persona como ella en una posición donde pueda enseñar y compartir sus habilidades sería sumamente beneficioso para el desarrollo de una empresa como Cover Whale. Su desempeño es, simplemente, excepcional.

Nuestra decisión de continuar con Cover Whale se debe en gran parte a este tipo de atención al cliente, que marca una diferencia real.

Bait-and-Switch Pricing – Very Disappointing Experience

I had a very frustrating experience with this insurance company. At the beginning, they provided me with a quote that included a specific down payment and monthly payment. Based on that information, I agreed to move forward with my renewal.

However, at the end of the day, they suddenly changed both the down payment and the monthly payment to higher amounts without any clear explanation. This feels very misleading and unprofessional. It seems like they lure customers in with one price and then change it once you’re ready to commit.

This kind of behavior destroys trust. Customers deserve transparency and honesty, especially when it comes to financial agreements. I would not recommend this company to anyone looking for reliable and straightforward insurance services.

Be very careful before doing business with them.

Le quiero dar las gracias a RAIZABEL por ayudar a mi hijo a mantener su póliza por explicarle como mejorar su recor ayudarlo a abrir su póliza nuevamente explicarle paso por paso desde los documentos la cámara la financiera ...gracias porque realmente nuestra familia depende de US también gracias por tu gran corazón de ayudar a los demás a seguir adelante dios te bendiga ...

Raizabel :: I have had the best experience with Covel Whale, thanks to this woman—Raizabel—who assisted me right from the start of my pending cancellation process exactly one month ago today. She helped me understand how to navigate the situation and, most importantly, how to ensure I remained covered. She assisted me throughout the entire policy reinstatement process—helping me with all the paperwork, getting documents signed and submitted, staying in contact with the financing company and my agency, and handling the entire procedure. In short, this woman is a wonderful human being—kind, caring, and an excellent person when it comes to providing service, offering assistance, showing understanding, and helping everyone. This woman does excellent work; she is truly a consummate professional

She is so helpful very knowledgeable and so patient she is the best. She walk me through step-by-step and never complains. Can’t find better than her.

i dont think theres know one else better to be insured by

Very bad not good service mid term cancel policy increase premium close this company not good for trucking business

The timely turnaround of service. I had an issue with my ELD, the reps even though they were extremely busy they made my issue there issue and handled it in a quick manner. I was extremely happy and pleased. The level of service when there is an issue is profound. Thank you ….

Mary Jo G demonstrated exceptional knowledge and professionalism during our discussion. She took the time to clearly explain the details, ensured full understanding, and even extended that same level of care when communicating with the insured. Her ability to combine expertise with patience and clarity sets a standard of excellence.

Team members like Mary Jo are invaluable—we would benefit greatly from having more CSRs who embody her level of dedication and skill.

I had an urgent situation and I ended up speaking with Tamara 3 times in one day! 2 times they were on call back requests and she was really great. Patient, informative, professional and friendly. Although the process was frustrating she was a ROCKSTAR and helped make it less frustrating. Kudos to her!

I called in for information on a submission we are trying to bind and was connected with Mary Jo. She was not friendly at all and sounded annoyed that I needed assistance. We bind a lot of business with CoverWhale and DO NOT appreciate that tone especially when we are always nice to the reps when we call in.

Ms. Mary Jo is absolutely incredible and extremely helpful. She is 10 out of 5 stars. I cant say enough wonderful things about her. She went above and beyond to help and stayed on the phone with us for over an hour. She deserves a raise, praise and additional PTO!!!!!

⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Mary Jo!

I can’t say enough good things about Mary Jo at Cover Whale. From the very first conversation, she went above and beyond to make the insurance process smooth and stress-free. Mary Jo was incredibly knowledgeable, patient, and attentive, answering every question I had and making sure I fully understood my options.

Her professionalism and friendly attitude made the entire experience enjoyable. It’s rare to find someone who genuinely cares about their customers the way Mary Jo does. Because of her, I feel completely confident in my coverage and know I’m in great hands with Cover Whale.

Thank you, Mary Jo, for your exceptional service—you truly set the standard for customer care!

— Joseph Baldwin

Quoting is easy. Binding is very streamlined. Customer Service needs work. But good thing is , there are willing to correct their actions.

MaryJo, Brittany, Jennifer, and Tammy are WONDERFUL. They are solution-oriented and kind.

I struck gold twice! I had back-to-back 10/10 perfect customer service experiences with the team handling the agency-partners line. We have an new-venture insured that's experiencing the growing-pains of navigating a new trucking business and with the help of Mary-Jo yesterday and Tamra today - we've been able to keep our insured in the policy and offer step by step instructions on how to fix every and any issue that's come up. Obvious competence aside - these representatives were kind, personable, patient, professional, and had a sincere commitment to helping. They didn't just help - they educated. Thank you so much for going above & beyond for your agency partners.

Raizabel R made my experience very easy and quick

I would like to acknowledge and appreciate Raizabel R. for her valuable assistance in setting up the ELD device to the truck. Thanks to her support, we were able to successfully retain the insurance contract with the client. Her prompt and knowledgeable help made a significant difference in resolving the issue efficiently.

Appreciate so much the dedication to help me get my issue resolved and was able to in quickly matter thank you.

hable como 4 personas y nadie me pudo ayudar
asta que llege con RAIZABEL me pudo ayudar con mi problema y lo soluciono gracias muy buena serbisio al cliente