Cozy Glow レビュー 

Cozy Glow からの回答

2023年12月16日

We apologise for the picking error, we did respond to your emails that we received and shipped out a replacement item for you. Thank you for your custom.

Cozy Glow からの回答

2023年12月16日

We do apologise, we did fully refund your order at your request.

Cozy Glow からの回答

2023年12月19日 に更新

Hello, This item was shipped to you in New Zealand on time in November, we were not aware you had not received it until 2nd March when you got in-touch with us via email, as we import these items from the USA, and we had to order new stock to replace the order that went missing, which took Monkey Business some time to ship to us. Im sorry for your negative experience It was an unfortunate series of delays from shipping to our supplier, but I can see both items did arrive to you successfully.

Cozy Glow からの回答

2023年12月19日

Please contact us using the phone number on the website, and you will get straight though to us within office hours 10.5pm Mon-Sat. We would love to held you with your package, it seem it may have been lost with the courier and we can ship a replacement to you.

Cozy Glow からの回答

2023年12月19日

We are sorry there have been customs issues with this from the UK to Ireland, so we have processed a full refund after your order was returned to us from customs.

Cozy Glow からの回答

2023年5月18日

Dear Donna,

We sincerely apologise for the inconvenience and frustration you have experienced with the loss of your package during transit with Royal Mail. We understand how important it is to receive your order promptly and in good condition, and we deeply regret that this was not the case.

We would like to clarify that we did receive your email on the 14th of May, and we promptly responded to explain the process for lost packages. We apologize if there was any confusion or lack of clarity in our response. We intended to provide you with the necessary information and reassurance that we would initiate the investigation with Royal Mail.

Upon being informed about the issue, we immediately initiated a claim process with Royal Mail, as per our standard procedure. However, please note that the investigation and resolution of such cases are subject to the carrier's timeline. In this instance, Royal Mail has indicated that it may take up to 10 working days to complete their investigation.

We apologise if there was any miscommunication regarding the next steps after your initial contact with us. We intended to provide you with regular updates on the progress of the investigation and reassure you of our commitment to resolving the matter promptly. We understand that your expectations were not met in this regard, and we apologize for any frustration caused by the lack of clarity.

Regarding the mention of a fraudulent refund claim, we apologize for any misunderstanding or discomfort caused by our response. We intended to ensure that all necessary steps were taken to verify the situation, as we take the issue of fraudulent claims seriously. We understand that the tracking information clearly shows that Royal Mail did not receive the parcel, and we regret any confusion caused by our statement.

We would like to inform you that as soon as the investigation is concluded with Royal Mail, and it is confirmed that the package is indeed lost, we will initiate the process to ship a replacement to you. Your satisfaction is of utmost importance to us, and we want to make things right for you.

We sincerely apologize for falling short of your expectations with this experience. We value your feedback and take it seriously as we constantly strive to improve our services. If there is anything else we can do to assist you during this process or if you have any further concerns, please do not hesitate to reach out to us directly. We genuinely hope to have the opportunity to regain your trust and serve you better in the future.

Best regards,
Ashley
Cozy Glow
Director

Cozy Glow からの回答

2023年5月18日

Thank you for taking the time to share your positive experience with us. We greatly appreciate your kind words and feedback.

We are delighted to hear that you received a prompt response to your inquiry and that your item was delivered on time. Providing excellent customer service and ensuring timely deliveries are among our top priorities, and we are glad to know that we met your expectations in these areas.

Our team takes pride in being helpful and pleasant when assisting our customers. It is wonderful to hear that you found our staff members to be accommodating and supportive. We strive to create a positive and enjoyable experience for our customers, and your feedback reinforces our commitment to maintaining a high standard of service.

Thank you once again for choosing our company. We truly value your business and look forward to serving you in the future. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We're here to help!

Cozy Glow からの回答

2023年5月18日

Thank you for taking the time to share your positive experience with us. We greatly appreciate your kind words and feedback.

We are delighted to hear that you received a prompt response to your inquiry and that your item was delivered on time. Providing excellent customer service and ensuring timely deliveries are among our top priorities, and we are glad to know that we met your expectations in these areas.

Our team takes pride in being helpful and pleasant when assisting our customers. It is wonderful to hear that you found our staff members to be accommodating and supportive. We strive to create a positive and enjoyable experience for our customers, and your feedback reinforces our commitment to maintaining a high standard of service.

Thank you once again for choosing our company. We truly value your business and look forward to serving you in the future. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We're here to help!

Cozy Glow からの回答

2023年5月18日

Thank you for taking the time to share your positive experience with us. We greatly appreciate your kind words and feedback.

We are delighted to hear that you received a prompt response to your inquiry and that your item was delivered on time. Providing excellent customer service and ensuring timely deliveries are among our top priorities, and we are glad to know that we met your expectations in these areas.

Our team takes pride in being helpful and pleasant when assisting our customers. It is wonderful to hear that you found our staff members to be accommodating and supportive. We strive to create a positive and enjoyable experience for our customers, and your feedback reinforces our commitment to maintaining a high standard of service.

Thank you once again for choosing our company. We truly value your business and look forward to serving you in the future. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We're here to help!

Cozy Glow からの回答

2023年5月18日

Thank you for taking the time to share your positive experience with us. We greatly appreciate your kind words and feedback.

We are delighted to hear that you received a prompt response to your inquiry and that your item was delivered on time. Providing excellent customer service and ensuring timely deliveries are among our top priorities, and we are glad to know that we met your expectations in these areas.

Our team takes pride in being helpful and pleasant when assisting our customers. It is wonderful to hear that you found our staff members to be accommodating and supportive. We strive to create a positive and enjoyable experience for our customers, and your feedback reinforces our commitment to maintaining a high standard of service.

Thank you once again for choosing our company. We truly value your business and look forward to serving you in the future. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We're here to help!

Cozy Glow からの回答

2023年5月18日

Thank you for taking the time to share your positive experience with us. We greatly appreciate your kind words and feedback.

We are delighted to hear that you received a prompt response to your inquiry and that your item was delivered on time. Providing excellent customer service and ensuring timely deliveries are among our top priorities, and we are glad to know that we met your expectations in these areas.

Our team takes pride in being helpful and pleasant when assisting our customers. It is wonderful to hear that you found our staff members to be accommodating and supportive. We strive to create a positive and enjoyable experience for our customers, and your feedback reinforces our commitment to maintaining a high standard of service.

Thank you once again for choosing our company. We truly value your business and look forward to serving you in the future. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We're here to help!

Cozy Glow からの回答

2023年5月18日

Thank you for taking the time to share your positive experience with us. We greatly appreciate your kind words and feedback.

We are delighted to hear that you received a prompt response to your inquiry and that your item was delivered on time. Providing excellent customer service and ensuring timely deliveries are among our top priorities, and we are glad to know that we met your expectations in these areas.

Our team takes pride in being helpful and pleasant when assisting our customers. It is wonderful to hear that you found our staff members to be accommodating and supportive. We strive to create a positive and enjoyable experience for our customers, and your feedback reinforces our commitment to maintaining a high standard of service.

Thank you once again for choosing our company. We truly value your business and look forward to serving you in the future. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We're here to help!

Cozy Glow からの回答

2023年5月18日

Thank you for taking the time to share your positive experience with us. We greatly appreciate your kind words and feedback.

We are delighted to hear that you received a prompt response to your inquiry and that your item was delivered on time. Providing excellent customer service and ensuring timely deliveries are among our top priorities, and we are glad to know that we met your expectations in these areas.

Our team takes pride in being helpful and pleasant when assisting our customers. It is wonderful to hear that you found our staff members to be accommodating and supportive. We strive to create a positive and enjoyable experience for our customers, and your feedback reinforces our commitment to maintaining a high standard of service.

Thank you once again for choosing our company. We truly value your business and look forward to serving you in the future. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We're here to help!

Cozy Glow からの回答

2022年12月19日

If you can provide your order number we can look into this and rectify this issue for you.

Cozy Glow からの回答

2022年8月15日

Thank you for your feedback, I have checked and can see the refund was processed by us a few days after we received your email message. We are sorry for the items we could not ship, due to supply chain issues the raw materials became delayed for the missing item.