The quality of Craftamo’s products is fantastic but their customer service takes it up a notch. I have made many purchases from Craftamo, small and large purchases, and have had a great experience eac... もっと見る
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The quality of products is great. It's easy to order. And I don't get buried in junk mail now that they have my email address. The only downside was shipping. It took longer than I expected and the tr... もっと見る
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Uzasny produkt, perfektna logistika, vcasne upozornenie na poplatky, kvalitny obsah boxov od Liesl - nadherne farby, kvalitny akvarelovy papier, profesionalne stetce a nadherne vzory na malovanie
企業が回答しました
The packaging is seriously inadequate. I was excited to buy high quality brushes with a nice box to store/carry them. The box is so mangled it is ridiculous. It won’t close. It was shipped in a bubble... もっと見る
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企業情報
当該企業による記述
We are Creative, Colourful & Cruelty-Free! We are Craftamo, a passionate and creative art supplies company, who like to do things a little differently. We meticulously research, design and create our products with tremendous attention to detail, so that Craftamo artists worldwide are always hungry for more!
連絡先
83 Ducie Street, M1 2JQ, Manchester, 英国
- support@craftamo.com
- craftamo.com
4.1
ほぼ満足
272件のレビュー
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Excellent Brush Set
First, Craftamo is an excellent company to work with on the purchase. Second, the brushes are excellent. They are there to assist you. Following Sarah Burns on YouTube! Bought these brushes in the first release sale. They are fantastic. These brushes are so much better than the Etchr Gouache Brush set that I purchased some time ago. I hope that Craftamo reruns the brushes for others to purchase and use.
2023年1月17日
自発的なレビュー
Craftamo からの回答
Hello Chips,
Thank you for reaching out to us and sharing your wonderful feedback about Craftamo! We truly appreciate your kind words and are thrilled to hear that you had an excellent experience with us.
At Craftamo, we take pride in providing top-notch products and exceptional customer service. It's great to know that you found our brushes to be excellent and that they have exceeded your expectations. We strive to offer high-quality tools that assist you in your creative endeavors.
It's fantastic that you're following Sarah Burns on YouTube and that she introduced you to our brushes. We value the support of influencers and the creative community, and we're glad that you found our brushes to be fantastic. We're constantly working on improving and expanding our product offerings to meet the needs of artists like you.
Your comparison to the Etchr Gouache Brush set speaks volumes about the quality of our brushes. We're delighted that you found our brushes to be superior and more satisfying to use. It's our goal to provide artists with the best tools to unleash their creativity.
Sarah Burns X Craftamo Brush Set is already available in our website. Once again, thank you for choosing Craftamo. We're grateful to have customers like you who appreciate our products and the support we provide
Happy Painting!
Regards,
Elisa
Customer Happiness Agent
Craftamo
I bought their bamboo brushes and Emma…
I bought their bamboo brushes and Emma Lefebvre brushes and subscriptions as well. I love craftamo’s brushes because of their pointy ends. The company also has a good customer service. They are very good at responding to my emails
2023年5月8日
自発的なレビュー
Craftamo からの回答
Hello Aileen,
It's great to hear that you've had a positive experience with Craftamo's bamboo brushes and Emma Lefebvre X Craftamo brushes! The pointy ends of the brushes must make it easier to achieve fine details in your artwork. It's also good to know that our customer service meets your needs. Thank you for sharing your feedback!
Regards,
Elisa
Customer Happiness Agent
Craftamo
Craftamo からの回答
Hi Bonnie,
Thank you for giving us 5-Star review! I am happy to know that you liked the product that you purchased from us . I hope it's helping you with your painting journey. Thank you for supporting Craftamo and Happy Painting!
Regards,
Elisa
Customer Happiness Agent
Craftamo
Super Happy about Sarah Burns Studio…
Super Happy about Sarah Burns Studio Brushes!
The shipping was quick and without any issues. The Brushes came in a beautiful Box. The Brushes are awsome, hold the water perfectly and they are fun to use :)
I just finished my first painting with them!
2023年3月17日
自発的なレビュー
Craftamo からの回答
Hello Sa Sa,
hank you for your feedback about our Sarah Burns Studio brushes! We're thrilled to hear that you are super happy with your purchase and that our shipping process was seamless for you.
We take pride in our packaging and it's always great to hear when our customers appreciate the extra care and attention that we put into every order.
We're glad to know that the brushes are holding water perfectly and that you're finding them fun to use. Our team of experts ensures that each brush is crafted with the highest quality materials, so that you can get the most out of your painting experience.
We hope that your first painting with the brushes turned out great and that you'll continue to enjoy using them for your future projects. I Thank you for choosing our brand and happy painting!
Regards,
Elisa
Customer Happiness Agent
Craftamo
I have signed up for subscriptions…
I have signed up for subscriptions boxes with Emma Lefebvre. These are so awesome! I love the paper, the new brushes and the paints. The instruction videos make everything so easy. You get some color theory, how to tips and I am loving these every month. As a beginner they take some of the fear out of getting started. Well done!
2023年4月23日
自発的なレビュー
Craftamo からの回答
Hello Betty,
Thank you for your wonderful feedback about our subscription boxes! We are thrilled to hear that you have been enjoying the products and materials that come with each box. Our team works hard to curate the best quality paints, brushes, and paper to inspire your creativity and help you develop your skills.
We're glad to hear that the instruction videos have been helpful and that they make it easier for you to get started. As a beginner, we understand that it can be challenging, which is why we aim to create an environment where you can learn and grow in a supportive and encouraging way.
Thank you again for your kind words, and we look forward to continuing to provide you with quality art supplies and instruction.
Happy Painting!
Regards,
Elisa
Customer Happiness Agent
Craftamo
Great customer service
Great customer service. Enjoy my artist that they are featuring
2023年4月22日
自発的なレビュー
Craftamo からの回答
Hello Trudy,
Thank you for sharing your positive experience with our customer service team! We take great pride in providing excellent customer service and it's always a pleasure to hear when we exceed our customers' expectations.
We're also thrilled to know that you enjoy the featured artist we're currently showcasing. We strive to bring the best talent and art to our community of customers, and we're glad to hear that our selection has resonated with you.
We appreciate your support and if there's anything else we can do to enhance your experience, please don't hesitate to reach out. Thank you for choosing our brand, and we look forward to serving you again soon!
Happy Painting!
Regards,
Elisa
Customer Happiness Agent
Craftamo
Craftamo からの回答
Hi Emily,
Thank you for giving us 5-Star review! I am glad to know that you loved Emma Lefebvre X Craftamo Subscription Box. I hope it helps you create a lot of beautiful painting!
Thank you for choosing Craftamo & Happy Painting!
Regards,
Elisa
Custtomer Happiness Agent
Craftamo
Great quality brushes and holds water…
Great quality brushes and holds water and colour well. No hairs fall out either which is so good!
2023年4月16日
自発的なレビュー
Craftamo からの回答
Hi Angela,
Thank you for your positive feedback! We are glad to hear that you are satisfied with the quality of our brushes. Our team of experts ensures that every brush is crafted with the finest materials to meet the demands of professional artists and hobbyists alike. It's great to know that our brushes are able to hold water and color well without any hairs falling out. We take pride in providing high-quality products that meet the needs of our customers, and we hope that you will continue to enjoy using our brushes for your artistic endeavors.
Happy Painting!
Regards,
Elisa
Customer Happiness Agent
Craftamo
Craftamo has very nice products
Craftamo has very nice products. And they are environmentally friendly. I purchased a brush set last year and this I'm receiving monthly the Emma Lefevre watercolor kits. So fun.
2023年4月12日
自発的なレビュー
Craftamo からの回答
Hello Kim
Thank you for giving us 5-Star review.I am pleased to know that you are enjoying your Emma watercolor subscription box.
We take pride in ensuring that our products are of the highest quality and that they are packaged beautifully to enhance your experience. We are also delighted to hear that you appreciate the extra thoughtful touches we add to each subscription box.
We truly value your patronage and hope that you continue to enjoy your Emma watercolor subscription.
Best regards,
Elisa
Customer Happiness Agent
Craftamo
Craftamo からの回答
Hi Bourland,
Thank you for giving us 5-Star review.I am pleased to know that you are enjoying the brushes that you purchased from us.
We take pride in ensuring that our products are of the highest quality and that they are packaged beautifully to enhance your experience.
We truly value your patronage and hope that you continue to enjoy your brushes.
Best regards,
Elisa
Customer Happiness Agent
Craftamo
I love my Emma watercolor subscription
I love my Emma watercolor subscription. The brushes and paints are lovely, I enjoy the extra thoughtful touches, and the packaging is beautiful.
2023年4月10日
自発的なレビュー
Craftamo からの回答
Hello Karen,
Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you are enjoying your Emma watercolor subscription and that you appreciate the quality of the brushes and paints included in each box.
We take pride in ensuring that our products are of the highest quality and that they are packaged beautifully to enhance your experience. We are also delighted to hear that you appreciate the extra thoughtful touches we add to each subscription box.
We truly value your patronage and hope that you continue to enjoy your Emma watercolor subscription. If you have any questions or concerns, please don't hesitate to reach out to us. We are always here to assist you.
Best regards,
Elisa
Customer Happiness Agent
Craftamo
Consistantly good product
I purchased from Craftamo twice. In October 2022, I purchased a group of watercolor brushes tied to an artist I like. There was a longer delay in receiving the brushes because of supply chain problems. When they came, I fell in love with the brushes. So much that I wanted more. The artist endorsed brushes did not come in that size. I spoke with a representative and they suggested the bamboo brushes that were almost identical. I ordered them at the end of February, received them quickly, and use them every day. A lovely round brush that holds water well with a good snap and good point. They don't shed. I'll be going back to see what else is offered. Thanks
2023年2月27日
自発的なレビュー
Craftamo からの回答
Hello Bobie,
Thank you for taking the time to share your positive experience with us! We apologize for any delay you experienced with your initial purchase due to supply chain issues, but we're glad to hear that you were pleased with the brushes when they arrived. Our team is always happy to help customers find the right products to fit their needs, and we're thrilled to hear that the bamboo brushes were a great alternative for you. We hope you continue to enjoy using them and look forward to serving you again in the future. Thank you for choosing Craftamo!
Regards,
Elisa
Customer Happiness Agent
Craftamo
These brushes are my favs!
Prompt shipping. Gorgeous packaging.
The Emma x brush set is beautiful and super high quality. I love them! Highly recommend.
2022年6月18日
自発的なレビュー
Craftamo からの回答
Hi Midge,
Thank you for sharing your positive experience with us! We're thrilled to hear that you're enjoying the Emma x brush set and that you found our shipping process prompt. Our team takes pride in providing high-quality products and ensuring that they arrive in beautiful packaging. If you have any questions or concerns, please don't hesitate to reach out to our customer service team. Thank you for your recommendation, and we hope you continue to enjoy using your Emma Lefebvre X Craftamo brushes.
Regards,
Elisa
Customer Happiness Agent
Craftamo
I have bought Emma’s brushes and…
I have bought Emma’s brushes and subscription boxes as I love everything Emma related. These brushes are gorgeous and so is the presentation box they come in they looked so good I didn’t want to take them out of there box. They are a delight to use holding water and paint well and the point on them is exceptional. The brush hairs spring back into shape after use. They are just a joy to use and I’m so glad I purchased these beauties. The subscription boxes are gorgeous with two different brushes each month as well as four paints to complete that months tutorial. The pigment is rich and easily manipulated with the water on Craftamo watercolour paper which you get five sheets in your box which is 100% cotton and of excellent quality. Craftamo dispatch and service of your goods is excellent and their presentation of your goods is 100%. Thanks Emma and Craftamo for the great products.
2023年4月1日
自発的なレビュー
Craftamo からの回答
Hello Vivienne,
Wow, your enthusiasm for Emma's brushes and subscription boxes is infectious! I can see why you love everything Emma related. The presentation box and brushes themselves look absolutely gorgeous. I can understand why you didn't want to take them out of the box! It's great to hear that the brushes are so delightful to use and that they hold water and paint so well. The exceptional point and the way the brush hairs spring back into shape after use make them sound like a dream to work with. And the subscription boxes sound fantastic - two different brushes each month plus four paints and high-quality watercolor paper? That's a steal! It's wonderful to hear that the pigment is rich and easily manipulated, making the watercolors a joy to work with. And to top it all off, Craftamo's dispatch and service is excellent. Thanks for sharing your experience with us, and happy painting!
Regards,
Elisa
Customer Happiness Agent
Craftamo
Craftamo からの回答
Hi Marion,
Great to hear that you love the EmJ watercolor kits! They really do offer fantastic products that make watercolor painting a breeze. I'm so glad that you're enjoying them and I hope they continue to inspire you to create beautiful art.
Happy painting!
Regards,
Elisa
Customer Happiness Agent
Craftamo
Awesome Products
Quality products coupled with quality service! I’ve loved everything from their site.
2023年2月9日
自発的なレビュー
Craftamo からの回答
Hi Celeste,
Awesome, 5-Star Review! I am glad to know that you loved the brushes. Thankyou for appreciating our products & customer service. We made sure that our brushes are the best of quality for our customers to enjoy. Have a happy painting!
Thankyou for supporting Craftamo!
Regards,
Elisa
Customer Happiness Agent
Craftamo
I LOVE the two brushes I have!
I LOVE the two brushes I bought from Craftamo! The control is fantastic and the brushes are my two favorite. They are holding up very well for using them every day but I want more of them!! As soon as I am able I will be purchasing more. I have the #10 and #12 rounds. I highly recommend them and customer service is just as great as the brushes!
2023年3月19日
自発的なレビュー
Craftamo からの回答
Hello Bas,
Awesome, 5-Star Review! I am glad to know that you loved the brushes. Thankyou for appreciating our products & customer service. We made sure that our brushes are the best of quality for our customers to enjoy. Looking forward for your next purchase. Have a happy painting!
Thankyou for supporting Craftamo!
Regards,
Elisa
Customer Happiness Agent
Craftamo
Attentive customer service
Attentive customer service! Excellent products at affordable prices.
2023年1月17日
自発的なレビュー
Craftamo からの回答
Hi Janice,
Amazing, Thank you for the 5-star review! I am happy to know that liked our products and the services we provided. Happy painting!
Thankyou for supporting Craftamo!
Regards,
Elisa
Customer Happiness Agent
Craftamo
The handle of the brush is weak and the…
The handle of the brush is weak and the metal part moves and makes the sensation unpleasant.
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The name of the set was the Eric Yi Lin 5 brushes.
The hair of the brushes is quite good, but the ferrole acts like a bell with the wood handle in three of them.
Thank you so much for your interest!
2022年10月18日
自発的なレビュー
Craftamo からの回答
Hello Marco,
I am so sorry to hear that your EricYi Lin X Craftamo brushes have loose ferrules. ferrulescan become loose as the wooden handles can expand or contract with hot/cold weather or with exposure to moisture. We have now located your order & contact details and will contact you via email regarding a suitable fix to this issue.
Regards,
Elisa
Customer Happiness Agent
Craftamo
Love their products!
2023年3月8日
自発的なレビュー
Craftamo からの回答
Hello Cheung,
Thank you for giving us 5 Star Review! I am pleased to know that you loved our products. I hope you are enjoying making amazing paintings with it.
Thank you for supporting Craftamo!
Regards,
Elisa
Customer Happiness Agent
Craftamo
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