Craftamo レビュー 272

Craftamo からの回答

2023年7月28日

Hi Lourdes,

We can't express enough how overjoyed we are to read your wonderful review! Thank you for sharing your positive experience with Craftamo; your kind words have truly brightened our day.

Knowing that you are delighted with our products brings us immense satisfaction. We take pride in curating and offering only the best quality items to our valued customers, and it's heartwarming to hear that you find them amazing.

Efficiency and reliability in our shipping process are vital aspects of our commitment to providing a seamless shopping experience. We understand the importance of timely deliveries, and we're thrilled that our shipping services have met your expectations.

Furthermore, we're glad to know that when you had a concern, our customer support team was able to assist you promptly. Our customers' happiness is paramount to us, and we strive to address any issues or questions with the utmost care and efficiency.

Your satisfaction is our ultimate reward, and your trust in our company means the world to us. Should you ever have any further inquiries or need assistance in the future, please don't hesitate to reach out to us.

Happy Painting!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2023年7月28日

Hi Robert,

Thank you so much for taking the time to leave us your valuable feedback! We truly appreciate your thoughtful review of our brushes and the special edition set you purchased from Craftamo.

We're thrilled to hear that you found the brush quality to be good. Providing our customers with high-quality products is always a top priority for us, and we're glad that our brushes met your expectations.

We apologize for any inconvenience caused by the shipping time taking a couple of weeks. While we do our best to ensure timely deliveries, external factors may sometimes lead to slight delays. Nonetheless, we're relieved to know that your order did reach you successfully.

Your support in choosing our special edition set means a lot to us. We put a lot of effort into curating unique and special products for our customers, and we're delighted that you had the opportunity to experience one of our exclusive offerings.

Regards,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2023年7月28日

Hello gerry,

We wanted to express our heartfelt gratitude for taking the time to share your experience with Craftamo and for giving us a glowing 5-star review. Your feedback means the world to us!

We're absolutely delighted to hear that you've been a part of the Craftamo family for the past 8 months. Your dedication and input have been invaluable to us. We sincerely appreciate your constructive critique of our packaging during the initial months. It's through valuable feedback like yours that we can continuously strive to improve our products and services.

We couldn't be happier to know that the improvements we made were up to your expectations and beyond, reaching an impressive 110% satisfaction level! Our mission has always been to ensure our customers' happiness and satisfaction, and your feedback reaffirms that we're on the right track.

Doing business with customers like you is an absolute pleasure. We are committed to providing top-notch products and excellent service to meet your needs and exceed your expectations every step of the way.

Regards.
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2023年7月3日

Hello August,

Thank you for your 5-Star feedback and for choosing Craftamo as your go-to destination for art supplies! We appreciate your kind words and are delighted to hear that the ease of ordering and the quality of the Eric Yi Lin X Craftamo brush set exceeded your expectations.

At Craftamo, we strive to provide our customers with the finest art materials, and we're thrilled that the brush set has become your favorite choice for your painting endeavors. We take great pride in offering products that meet the highest standards of quality and functionality.

If you ever need any further assistance or have any questions about our products, please don't hesitate to reach out.

Thank you again for your feedback and support. Happy painting!

Regards,
Elisa
Customer Happiness Agent
Craftamo

Craftamo からの回答

2023年6月30日

Hello Holly,

Thank you for taking the time to provide your feedback regarding your recent experience with Craftamo. We're thrilled to hear that you had a positive shopping experience and that all your questions were answered satisfactorily.

Ensuring a seamless and user-friendly ordering process is important to us, and we're glad to hear that it was easy for you to place your order. At Craftamo, we strive to accurately represent our products on our website, and we're delighted to hear that the product you received was as posted. Providing high-quality products is a top priority for us, and we're thrilled that it met your expectations.

We greatly appreciate your support and feedback. Happy Painting!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2023年6月30日

Hi Eileen,

Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience you faced with your first order, as it seems it didn't reach you as expected. However, we're thrilled to hear that you appreciated our customer service.

At Craftamo, we take pride in providing both quality products and excellent customer service. We understand the importance of delivering a seamless shopping experience, and we're glad to hear that our team took swift action to investigate the cause of the issue and provide a suitable solution.

Happy Painting!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2023年6月30日

Hello there,

Thank you for sharing your feedback regarding your recent experience with Craftamo and your purchase of the Sarah Burns Studio brushes. We truly appreciate your support and taking the time to provide us with your thoughts.

We're delighted to hear that you are enjoying the quality and performance of the brushes. It's fantastic to know that the handle design and color appeal to you, providing a comfortable and enjoyable painting experience.

We apologize for the delay in delivery, and we understand that it may have caused some inconvenience. Furthermore, we're sorry to hear that the box arrived slightly damaged and bent. We understand that receiving a product in less than perfect condition can be disappointing, especially after patiently waiting for it.

Again, Thank you for choosing Craftamo and Happy Painting!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2023年6月6日

Hi,

Thank you so much for your kind words and for choosing Craftamo for your creative needs! We're delighted to hear that you've had a positive experience with us and that you're pleased with your purchases.

At Craftamo, we strive to provide not only high-quality products but also excellent customer service. We're thrilled to hear that our team has been friendly and helpful throughout your interactions with us. Your satisfaction is our top priority, and we're committed to ensuring that you have a smooth and enjoyable experience with our brand.

Once again, thank you for your kind feedback. We truly appreciate your support and look forward to serving you in the future.Happy Painting!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2023年6月6日 に更新

Dear Laurie,

Thank you so much for your kind words and feedback! We're thrilled to hear that you love our products and find them worth the price. We take pride in creating high-quality products and ensuring that our customers have a great experience.

We're glad to hear that you're enjoying our wonderful brushes and find the packaging adorable. We apologize for the inconvenience caused by the partially crushed box. We understand how important it is to receive your products in perfect condition, and we strive to improve our packaging to prevent any mishaps in the future.

We're sorry to hear that there have been delays in the delivery of your shipments. We understand that timely delivery is crucial, and we apologize for any inconvenience this may have caused. Rest assured, we're continuously working with our shipping partners to improve the delivery process and ensure that you receive your orders on time.

Thank you again for your valuable feedback, Laurie. We genuinely appreciate your support and are committed to enhancing our products and services. Happy Painting!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2023年6月8日

Hello Susan,

I want to sincerely apologize for the inconvenience you've experienced with our products. We genuinely appreciate your feedback and understand your frustration with the issues you encountered.

We are deeply sorry that you had an issue with one of Emma's brushes initially, however I have checked the ticket you had with one of our colleagues Karen and it seems like she resolved the problem you had, and sent you a replacement of the brush. This problem rarely occurs as we typically make sure that the brushes are of the highest quality for our valued customers to enjoy, but we do apologize for the rare mistakes that slip through our checks.

Regarding your recent purchase of the Bamboo Brush Set, we're delighted to hear that you love them! However, here in your review you mentioned that the bristles are falling out. I’m shocked to hear this, as our brushes are hand tied, cut & glue to prevent this from happening. I also want to reassure you that this is an isolated incident, and apologise for the inconvenience it has caused. Upon checking, we haven't received any details regarding this within the email you sent to us. We’ll follow up via email to resolve this matter.

We genuinely value your satisfaction as a customer, and it's disheartening to hear that we fell short of your expectations. We are committed to improving our processes and ensuring that this type of experience doesn't happen again in the future.

Your feedback is incredibly important to us, as it allows us to identify areas where we can enhance our products and customer support. We would appreciate the opportunity to make things right and regain your trust. Additionally, we will thoroughly investigate the issues you’ve expressed to prevent any similar occurrences going forward.

Once again, we deeply apologize for any inconvenience caused, and we genuinely hope you will reconsider and give us another chance to provide you with the excellent customer service and high-quality products that we are known for. Please feel free to reach out to us with any further concerns or questions you may have.

Thank you for bringing this matter to our attention, and we look forward to the opportunity to rectify the situation.

Regards,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2023年6月5日

Hi Caroline,

Thank you for your feedback! We're thrilled to hear that you have purchased several sets as a mixed media artist and that you are enjoying the quality of our gouache brushes, specifically the "Sarah Burns X Craftamo Brush Set" line. We're glad to know that you are still exploring their capabilities.

We greatly appreciate your recommendation of Craftamo to others who are looking for high-quality products at an affordable price. If you have any further questions or need assistance, please don't hesitate to reach out. Happy creating!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2023年6月5日

Hello Richard,

Thank you for sharing your experience with Emma Lefebvre X Craftamo's subscription box. We appreciate your continued support as a subscriber since January. It's great to hear that these boxes make you happy.

We're delighted that each box encourages you to experiment with various techniques.

If you have any further questions or need assistance, please feel free to reach out to us. We're here to ensure your continued satisfaction with Emma Lefebvre's Subscription boxes.

Regars,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2023年6月2日

Hi Diana,

Thank you for choosing Craftamo and sharing your feedback with us! We're sorry to hear that one of your brushes snapped while you were using it However, we're happy that our customer service team helped you by responding & solving the problem quickly.

Providing top-notch customer service is our priority, and we're glad we were able to resolve the issue for you. We take pride in offering quality brushes and appreciate your recommendation to others. If you have any other questions or need further assistance, please don't hesitate to reach out. We're here to help and ensure your painting experience with Craftamo remains exceptional.

Happy Painting!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2023年6月2日

Hello Mickey,

Thank you so much for choosing Craftmo and sharing your wonderful feedback! We're thrilled to hear that you're enjoying the Sarah Burns and Eric Yi Lin brush sets, specifically tailored for gouache and watercolor painting. It brings us immense joy to know that our brushes have met your expectations in terms of quality and packaging.

We firmly believe that high-quality brushes can truly enhance the painting experience, and we're delighted to have played a part in making it a pleasure for you. Your appreciation means a lot to us, and we'll be sure to pass on your gratitude to the talented artists behind the design.

If you ever need further assistance or have any other feedback, feel free to reach out. Happy painting, and thank you for being a valued customer of Craftmo!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2023年6月2日

Hi Deborah,

We truly appreciate your kind words about Craftamo! It's fantastic to hear that you've found great value in our quality supplies, including the brush line by your favorite watercolor artist. We understand that shipping can sometimes take time, and we make sure to communicate this information upfront to set clear expectations.

We're grateful for your understanding and support. If you have any further feedback or need any assistance, please don't hesitate to let us know. We're here to help and provide you with the best possible experience.

Happy Painting!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2023年6月2日

Hello Patrick,

Thank you for choosing Craftamo and sharing your positive feedback! We're delighted to hear that you're pleased with your recent purchase of the Sarah Burns X Craftamo Brush Set.

We take great care in packaging our products to ensure they arrive in excellent condition. It's fantastic to know that the brushes met your expectations in terms of quality and versatility.

We strive to offer exceptional products at competitive prices, and we appreciate your continued support. If you ever need further assistance or have any questions, feel free to reach out. Happy painting with your new brushes!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2023年6月2日

Hi Paula,

Thank you for giving us 5-Star review! I am glad to know that you liked our products & appreciate the service that we do. I hope you're enjoying the products that you bough from us.

Regards,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2023年6月1日

Hello Susan,

Thank you so much for your kind words! We're thrilled to hear that the bamboo brushes have brought joy back to your painting experience.

We understand how frustrating it can be to work with old and floppy brushes that don't meet your artistic needs. That's why we take great pride in creating brushes that provide a delightful painting experience. The bamboo brushes are designed to offer excellent control and responsiveness, allowing you to fully enjoy the process of creating your art.

We're also glad to hear that you had a positive experience with our service. At Craftamo, we strive to provide exceptional customer service and ensure that our customers have a smooth and enjoyable purchasing experience.

Thank you for choosing Craftamo, and we appreciate your support. Happy painting, and may your artistic journey continue to be filled with inspiration and joy!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2023年6月1日

Hi Holly,

Thank you so much for your enthusiastic feedback about the Sarah Burns brushes! We're pleased to hear that you absolutely love them and that they have been a source of happiness for your painting experience.

Crafted with great attention to detail, these brushes are made to the highest standards to ensure their quality and durability. We're delighted that you find them to be well-made, which speaks to our commitment to delivering top-notch products.we're delighted that the Sarah Burns brushes meet your expectations in that regard.

We're honored to be a part of your artistic journey, and we appreciate your support. Happy painting!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2023年6月1日

Hi Julia,

Thank you so much for sharing your wonderful experience with the Sarah Burns X Craftamo Brush Set ! We truly appreciate your feedback. It's fantastic to hear that the brushes have exceeded your expectations and have been a perfect fit for your Watercolour and Gouache paintings.

It's delightful that you received your brushes beautifully gift boxed and in perfect condition. We believe that presentation matters, and we want to ensure that our customers have a pleasant unboxing experience. We're glad to hear that the Teal color, coincidentally your favorite, added an extra touch of joy.

At Craftamo, we also prioritize cruelty-free practices, and we're glad you appreciate that aspect of our brushes. We understand the importance of responsible and ethical manufacturing.Your comparison to more expensive professional brushes and your verification of the quality and performance of our Craftamo brushes mean a lot to us.

Thank you again for sharing your positive feedback. We're thrilled to have gained your trust in Craftamo's quality brushes, and we look forward to serving you in the future.

Happy Painting!

Regards,
Elisa

Customer Happiness Agent
Craftamo