Craftamo レビュー 272

Craftamo からの回答

2025年1月6日

Hello Lainie,

Thank you for sharing your feedback, and I genuinely apologize for the frustration you've experienced. I completely understand your disappointment, especially considering the timing of your order and the holiday season. I want to assure you that we take your concerns seriously, and we deeply regret that this situation has not met your expectations.

The shipping delay you mentioned was unfortunately caused by the Canada Shipping strike, which has impacted many parcels, not just ours. While we always strive to deliver products on time, this strike has been an unforeseen issue that has affected transit times for a large number of shipments heading to Canada, including yours. Please know that this situation was completely beyond our control, and we understand how disruptive this can be, particularly when you were expecting your order for gifting purposes.

In regards to your request for cancellation, I understand the frustration you've expressed. As explained by our Customer Happiness agent, Mau, once an order has been shipped, we are unable to cancel it as it is already in transit. This is our standard procedure to ensure we are consistent with our processes for all customers. However, we recognize that the timing of this shipment, especially considering the Christmas season, has made this situation more difficult for you.

We do our best to provide excellent customer service and ensure that every experience is a positive one, and we truly regret that we’ve fallen short of your expectations in this instance.

Once again, I apologize for the inconvenience, and I truly appreciate your understanding and patience. We value your feedback.

Regards,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2025年1月8日

Dear Francis,

Thank you for taking the time to share your feedback. We are delighted to hear that you are pleased with the quality of our brushes. It’s wonderful to know that they provide a smooth painting experience, feel comfortable in your hand, and effectively hold both pigment and water.

Your satisfaction is our top priority, and we truly appreciate your support. Should you need any further assistance, please don’t hesitate to contact us.

Best regards,
Elisa

Customer Happiness Agent
Crfatamo

Craftamo からの回答

2024年12月5日 に更新

Dear Deborah,

Thank you for sharing your feedback.

We're glad to hear that you loved the Sarah Burns Studio Gouache Subscription so far! We truly value all our customers and work hard to provide high-quality, curated art supplies with talented artists like Sarah.

We do apologise for any confusion regarding our subscription payment plans. To clarify, Sarah's subscription is designed as 12 months of Gouache Art Classes, with three payment plans, bill monthly, bill every 6-months (saving 15%) and a pre-paid 12-month plan (saving you a huge 25%). The monthly and 6-month plans do auto-renew at the end of each period.

This is explained in our subscription terms and conditions, and the agreement to this is placed in several places on our site, including below the "Add to Cart" and "Buy Now" button, and in both places we link you to our terms, these placements are required by law, so it's very strict that we include these.

We apologise if this was not clear at first glance. We always strive to ensure transparency, and feedback like yours helps us improve the way we present information to our customers.

To clarify, we do send reminder emails like all the popular subscription services you mentioned, ahead of the renewal date to make sure customers are aware, and you are entitled to reach out before billing to cancel.

We have reached out to you via email to offer you some solutions that you may be happy with - after all, this is a wonderful product, which a lot of value.

We sincerely apologise for any frustration you experienced, and we hope you will consider trying our wonderful subscriptions again in the future. We’re always here to assist and clarify any questions you may have.

Thank you for your feedback and for being a part of the Craftamo community!

Sincerely,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2024年12月4日

Bonjour,

Merci beaucoup pour votre retour positif ! Nous sommes ravis que vous ayez eu une expérience agréable avec votre commande de la boîte de pinceaux aquarelle et que tout ait été à la hauteur de vos attentes, du délai de livraison à la qualité du produit. Votre recommandation signifie beaucoup pour nous et nous sommes heureux que Craftamo ait pu répondre à vos besoins.

N'hésitez pas à revenir vers nous pour vos futurs achats !

Bien cordialement,
Elisa

Agent de Satisfaction Client
Craftamo

Craftamo からの回答

2024年12月4日

Hi Trudy,

Thank you so much for your thoughtful review! 🌿 We’re thrilled to hear that you're enjoying our bamboo brushes and appreciate the quality and performance they offer. It means a lot to us that you value our commitment to cruelty-free, eco-friendly products.

Your continued support means the world, and we can’t wait to help you on your creative journey with more wonderful products.

Thank you for being part of our mission! 💚✨

Regards,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2024年12月4日

Dear Mary,

Thank you so much for your fantastic review! 😍 We're so happy to hear that you love your Craftamo brushes and that they’re now your new favorites! It means the world to us that you find them high quality and true to description. Your recommendation means a lot, and we truly appreciate your support.

Keep creating amazing artwork, and feel free to reach out anytime – we’re always here for you!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2024年12月4日

Dear Cindy,

Wow, thank you for such an amazing review! 😄 We’re absolutely thrilled to hear that our brushes have become your go-to choice! It means so much to us that you’re enjoying the quality and performance. We’re so happy our products are making your painting experience even better.

If you ever need anything or have any new creative ideas to explore, we’re here for you. Keep creating, and thank you for being such a valued customer! 🖌️

Regards,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2024年12月4日

Hello Mary,

Thank you so much for your wonderful feedback! 🌟 We're so thrilled to hear that you’re enjoying Sarah Burns’ gouache subscription boxes! It’s fantastic that the materials and videos are helping you on your painting journey. Sarah truly pours her passion into every lesson, and we’re so glad it’s inspiring you! 🎨

If you ever have any questions or need further guidance, we’re always here to help. Happy painting, and thank you for recommending us to others! 💖🖌️

Regards,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2024年12月4日

Hi Jane,

Wow, thank you so much for your kind words! 😊 We're so happy to hear that you feel valued and well cared for – that’s exactly what we strive for. Knowing that our high-quality items and communication are making a positive impact means the world to us. You’re not just a customer, you’re part of our community, and we’re always here to support your creative journey.

If you ever need anything, don’t hesitate to reach out. We truly appreciate you! 💖✨

Regards,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2024年12月4日

Hi Maxine!

🎨 We're absolutely thrilled to hear you're enjoying Liesel's Artist Brush Set! It’s fantastic that you're already putting them to good use. We’re sure they’ll bring your creative projects to life!😊

If you ever need any tips or have any questions, don’t hesitate to reach out. Keep on creating and happy painting! 🖌️✨

Regards,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2024年12月4日 に更新

Hello Mathilde,

We sincerely apologize for the inconvenience and frustration you’ve experienced with your order. We understand your disappointment regarding the duplicate brush and the delay in receiving your replacement. Please know that this was not our intention, and we deeply regret the frustration caused by the situation.

Regarding your case, we did process and ship the replacement brush, but unfortunately, it appears that there was a delay in the shipping process, which is beyond our control. We also understand your concerns about the tracking number, and we are actively investigating the issue with our logistics partners to ensure this matter is resolved promptly.

We take customer feedback seriously, and we are committed to improving our service. Once again, we apologize for the inconvenience, and we appreciate your understanding as we continue to work on resolving this issue.

Please feel free to contact us directly if you need any further assistance.

Regards,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2024年11月12日 に更新

Hello Sophie,

Thank you so much for taking the time to share your wonderful experience with Craftamo! We are thrilled to hear that you enjoyed our service and the quality of our brushes.

We take pride in ensuring that every parcel is carefully wrapped and dispatched promptly, so it’s fantastic to know that everything arrived in perfect condition and met your expectations. Our team is passionate about providing high-quality products that cater to various painting styles, and it’s great to hear that our brushes are flexible enough to support your creativity!

We're also delighted that we could ease your experience by waiving the taxes for your order. We understand that every little bit helps, and we're glad to make your purchase more affordable.

Your kind words about our customer service team mean the world to us! We strive to be responsive and helpful, and it’s wonderful to know that we stood out in this regard.

Thank you again for your recommendation! We look forward to serving you again in the future. If you have any further questions or need assistance, please don’t hesitate to reach out.

Happy Painting!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2024年11月6日

Hello there,

Wow, thank you so much for sharing your excitement with us! We’re thrilled to hear that you’re enjoying Craftamo’s artist collaborations and premium subscription boxes. Emma Lefebvre’s line is something we’re incredibly proud of, and we’re so glad her products have impressed you, especially with that extra touch of gorgeous packaging!

We can hardly wait for you to receive Emma’s 12 Days of Christmas too—it’s sure to bring even more joy to your creative journey. Thank you for your kind words and support. From all of us here, we wish you Happy Holidays and look forward to being a part of your art adventures in the New Year!

Happy Painting!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2024年11月6日

Hello Ann,

We’re thrilled to hear that you've had such a positive experience with us! Knowing that your orders have arrived quickly and in perfect condition makes our day. We always strive to package our products with care, and it’s wonderful to know it’s made a difference. Thank you so much for your continued support—we’re excited to be part of your creative journey! If you ever need anything, we’re here to help.

Happy Crafting!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2024年11月5日

Hi Sue,

Thank you so much for your kind words! We're thrilled to hear that you love Craftamo products and that you've had such positive experiences with our team. We take pride in providing high-quality products and thoughtful, efficient service, so knowing we've made each order special means a lot to us. If there's ever anything you need, we're always here to help.

Happy creating!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2024年10月31日

Hi Patty,

Thank you for reaching out to us regarding your support tickets. We’ve thoroughly reviewed all of your open tickets, and I can confirm that our team has responded to each one. To make it easier for you to track our communications and responses, I’ll be sending you an additional email with a secure link and instructions on how to log in to your support ticket account.

Once logged in, you’ll have full visibility into each ticket, along with any updates or resolutions we’ve provided. If there’s anything specific you need assistance with, or if any details appear unclear, please don’t hesitate to reach back out. We’re here to ensure everything is fully addressed and that your experience with us is seamless.

Regarding the cancellation terms, and subscription period, it depends on the subscription program that you are subscribing to. We do have a cancellation policy which you agree to upon signing up, but I want to clarify that it is possible to cancel your subscription should you wish to.

Thank you for your patience and for giving us the chance to support you!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2024年10月31日

Hi Brenda,

Thank you so much for your wonderful review! 🌟

We’re thrilled to hear that you discovered Craftamo through our YouTube tutorials and appreciate our collaborations with talented artists like Emma Lefebvre.

It’s fantastic to know that you love the quality of the brush set and found it to be just as advertised. We take pride in our products and the thoughtfulness that goes into their presentation, and it’s great to hear that it resonated with you!

We’re also glad to hear that you’ve had a positive experience with our customer service team. Your feedback means a lot to us, and we can’t wait to welcome you back for more art supplies in the future!

Happy Painting!
Dan

Head of Customer Happiness
Craftamo

Craftamo からの回答

2024年10月18日

Hi Beverly,

Thank you so much for your wonderful feedback on the Helen Rae Campbell Watercolour Brush Set! We're thrilled to hear that the brushes have exceeded your expectations and have been a great asset for your botanical artwork. It's fantastic to know that they've helped enhance your painting experience with their shape retention and precision for fine details.

We’re also glad that the brushes made their way to California from the UK so quickly! Your recommendation means a lot to us, and we’re delighted that you find them worth the price.

Regards,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2024年9月4日

THi Teresa,

Thank you for sharing your experience with us! We’re thrilled to hear that you’re enjoying the quality of our brush sets and that they’ve become your “go-to” tools for watercolor and gouache. It’s wonderful to know that the Sarah Burns subscription boxes are meeting your expectations with their beautiful curation and high-quality supplies. We’re delighted that you look forward to them each month. If you have any questions or need further assistance, please don’t hesitate to reach out. Thank you for your continued support!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2024年9月4日

Dear Becky,

Thank you for your feedback on the Emma Lefave brushes! We’re thrilled to hear that you find them comfortable and that the bristles are just right for your needs. It’s great to know you appreciate the point and snap of the brushes. Your recommendation is greatly valued. If you have any further questions or need additional assistance, please don’t hesitate to reach out. Happy painting!

Regards,
Elisa

Customer Happiness Agent
Craftamo