Craftamo レビュー 272

Craftamo からの回答

2025年5月23日

Hi Terrie,

Thank you so much for your lovely message. We’re absolutely thrilled to hear that you had such a seamless experience placing your order and that you’re enjoying the Liesel x Craftamo brushes!

It means the world to us to know that the quality, performance, and design of the brushes have made such a positive impression. Liesel poured her heart into creating a set that artists would truly love, and your feedback is the perfect reflection of that vision.

We’re also glad you appreciated the packaging and follow-up service. Every detail matters to us, and knowing it all came together to create a great experience for you makes it all worth it.

Thank you again for being part of the Craftamo community. If there’s anything we can ever assist you with, please don’t hesitate to reach out.

With gratitude,
Mau

Craftamo からの回答

2025年5月23日

Hi Kayla,

Wow, thank you for such a thoughtful and beautifully written message! Reading your kind words genuinely made our day here at Craftamo. 💫

We’re so happy to hear that you appreciate our mission, the quality of our cruelty free products, and the unique collaborations with artists you know and love. We pour a lot of care into everything we do, from product testing to packaging, so hearing that it’s making a difference for you means the world.

And your note about staying on budget while still finding tools you love? That’s exactly the kind of experience we hope to create. Art should be accessible, and we’re proud to help make that possible without compromising on quality.

Most of all, your words about our customer service truly warmed our hearts. We’re here for you, and it means everything to know that you feel heard, valued, and supported.

Thanks again for being part of the Craftamo family. We’re so grateful to have you with us on this creative journey. 💛

With all our appreciation,
Mau

Craftamo からの回答

2025年6月24日 に更新

Hi Crystal,

Thank you for your absolutely lovely message! We're so thrilled to hear how much you love your Craftamo brushes — it truly means the world to us. 🎨💛

It brings us so much joy to know our brushes are not only beautiful but a joy for you to create with. And your kind words about what we stand for, wow, that really touched our hearts. Supporting and inspiring artists like you is exactly why we do what we do.

We’re incredibly grateful to have you as part of the Craftamo community, and with amazing customers like you, we definitely plan to be around for a very long time! 😊

If you ever need anything or just want to share what you’re creating, we’d love to hear from you.

Regards,
Mau

Customer Happiness Agent
Craftamo

Craftamo からの回答

2025年5月23日

Hi Kathy,

Wow, thank you so much for your kind and thoughtful message! We're incredibly grateful for your support and so happy to hear how much you're enjoying the Sarah Burns Studio travel brush set. Sarah is one of our favorites too, so it’s always extra special to hear when her work and tools connect so well with fellow artists.

It means the world to us that you appreciated the waitlist process, quick turnaround, and follow-up communication. We truly do our best to stay on top of demand while keeping the experience smooth and personal, so your words really affirm that we’re on the right track.

Thank you again for being part of the Craftamo community. If there's ever anything you need or if we can assist with your next creative adventure, just let us know — we’re always here for you!

With heartfelt thanks,
Mau

Craftamo Team 🎨✨

Craftamo からの回答

2025年5月2日

Thank you so much for your amazing review! 🌟💖 We’re absolutely thrilled to hear that you’re loving the Sarah Burns Studio collection 🎨🖌️ and that the quality and affordability impressed you! 🙌😊

It means the world to us that you felt supported by our Customer Happiness Agent 💌🤝 — we're always here to help! 💬💕

We can’t wait to have you back for your next creative adventure with Craftamo! 🛍️✨💫

With gratitude,
The Craftamo Team 🎨

Craftamo からの回答

2025年2月10日 に更新

Dear Diana,

Thank you for taking the time to reach out and share your detailed experience with us. I want to sincerely apologize for the inconvenience you’ve faced regarding your subscription box from Sarah Burns Studio. I completely understand how frustrating dealing with such a situation can be, especially when you were looking forward to gifting that box during the holiday season.

I want to provide some clarity regarding the situation. After further investigation with our logistics partner, it was determined that your missing box was indeed lost in transit. This is certainly not the experience we aim to provide, and I regret that it has taken so long to uncover what happened. We typically pride ourselves on ensuring timely deliveries and effective communication, so it is disheartening to hear that we did not meet those expectations in your case.

The tracking system can be quite confusing at times, especially when updates aren’t properly communicated. I understand how this added to your frustration, particularly when you were met with inconclusive updates and the feeling that your concerns were not being adequately addressed. Our aim is always to enhance our customers' experience, and I’m truly sorry that we fell short.

In light of these complications, our team has already initiated a re-shipment of the missing box, and it will be sent to you shortly at no additional cost. We hope this will resolve the issue and give you the guided experience you sought when you initially subscribed. Your satisfaction is paramount to us, and we want to make sure you receive everything you need to enjoy your creative journey.

I want to personally assure you that your feedback is invaluable to us and is taken very seriously. We’re committed to learning from this experience to improve our services and avoid similar situations in the future. It’s crucial for us that every customer feels valued and respected throughout their experience with Craftamo.

I genuinely appreciate your understanding and patience as we work to resolve this matter. If you have any additional questions or concerns, please do not hesitate to reach out directly. Your feedback is vital to us, and we are here to support you.

Thank you once again for your understanding. We hope to turn this experience around for you and provide the service you rightly expect from us.

Regards,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2025年2月10日

Hello there,

We're so glad to hear that you're enjoying the Emma Lefebvre brush sets and that our efforts to resolve your previous issue have made a positive impact on your experience with Craftamo. Our goal is to provide high-quality products and exceptional customer service, and it's wonderful to know that we've achieved that in your case.

We're also thrilled to have artists like Emma Lefebvre on board, who share our passion for delivering exceptional art supplies and creative experiences. It's great to see how their products inspire and enable our customers to create, grow, and explore their artistic sides.

If you have any other requests, questions, or simply want to share your creative experiences with us, please don't hesitate to reach out. We're here to support you every step of the way.

Thank you once again for your kind words and for choosing Craftamo as your go-to destination for art supplies and creative experiences.

Warm regards,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2025年2月6日

Dear Carson,

Thank you so much for sharing your experience with us! We’re thrilled to hear that you discovered Craftamo through Emma LeFabvre's videos. It's wonderful to know that you're excited to start your crafting journey, and we're honored to be one of your main sources for supplies.

We're here to ensure you have everything you need to make your experience enjoyable and fulfilling. If you have any questions while gathering your supplies or need assistance with your order, please don’t hesitate to reach out.

Happy crafting, and we look forward to supporting you on your creative journey!

Warm regards,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2025年2月6日

Dear Sherrie,

We're so delighted to hear that you've been thoroughly impressed with our products, especially the beautiful watercolor brushes and Emma Lefebvre's signature metal palette! It's wonderful to know that our high-quality products have found a special place in your art collection.

At Craftamo, we strive to provide the best products and a world-class customer experience. It's customers like you who make it all worth it! Our team is committed to going above and beyond to ensure our customers receive the help they need, and it's heartwarming to see that our customer service team was able to meet your expectations.

Thank you for taking the time to share your positive experience with us. We're grateful for feedback like yours, which helps us grow and improve every day.

As always, we're here to support you on your creative journey. If there's anything else we can do to assist you, please don't hesitate to reach out.

Warm regards,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2025年1月31日

Dear Amy,

Thank you so much for taking the time to share your positive experience with Craftamo! We're thrilled to hear that you found our customer service exemplary. It’s always our priority to ensure our customers feel valued and supported, no matter where they are located, including all the way in Vancouver, Canada!

We understand how concerning it can be when an order takes longer than expected, and we’re glad we could assist you in resolving your concerns. It's wonderful to know that your order arrived safely.

Your feedback truly means a lot to us, and we appreciate your kind words. If you ever have any further questions or need assistance, please don't hesitate to reach out. We’re here to help!

Thank you once again, and happy crafting!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2025年1月31日

Dear Tim,

Thank you so much for your wonderful feedback regarding Eric Yi Lin's instructional videos and brush set! We're thrilled to hear that you've enjoyed the videos and that the brushes have quickly become your "go-to" choice.

It’s fantastic to know that they have surpassed your expectations, even when compared to more expensive sets. The ability to hold water and maintain a sharp point is crucial for a great painting experience, and we're glad our brushes have delivered that for you.

Your recommendation means a lot to us, and we’re excited to share your positive experience with our community. If you have any other thoughts or suggestions, please feel free to reach out.

Happy painting!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2025年1月31日

Dear Sandra,

We're absolutely delighted to hear about your exceptional experience with the Emma Lefebvre collection on Craftamo! It's wonderful to know that you've enjoyed the various offerings, including the brush sets, watercolor monthly subscription, and the 12 Days box. Your kind words about the cost to content and quality ratio mean a lot to us, and we're thrilled that you've found value in our products.

We also appreciate your feedback on our shipping times, and we're glad to hear that you've found them to be reasonable. We strive to provide the best possible service to our customers, and it's great to know that we're meeting your expectations.

Once again, thank you for your loyalty and for taking the time to share your feedback with us. We're honored to have customers like you, and we look forward to continuing to provide you with exciting and inspiring creative products.

Regards,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2025年1月31日

Dear Noreen,

Thank you for sharing your wonderful experience with the Sarah Burns subscription box from Craftamo! We're delighted to hear that you found the entire process smooth and easy, and that your boxes arrived well packaged.

It’s fantastic to know that you loved the contents and found them to be well worth the investment. We strive to provide our customers with quality items, and your feedback reaffirms our efforts.

If you have any suggestions or feedback for future boxes, we would love to hear from you! Thank you once again for your kind words, and we look forward to serving you again soon.

Regards,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2025年1月23日

Dear Olivia,

Thank you for taking the time to share your feedback. We deeply regret that your experience has fallen short of expectations, and we sincerely apologize for any frustration caused by this situation.

While we understand your concerns regarding shipping costs and delivery times, these are factors largely influenced by global logistics challenges and beyond our immediate control. However, we continually work to minimize these impacts and offer the best service possible.

Regarding the issues with your order, we acknowledge that a damaged box and defective brushes were unacceptable. Our team took immediate action upon receiving your initial email in December 2024. Replacement brushes were sent to resolve the matter, though we understand they did not fully meet your expectations. We apologize for the oversight in communication and for the delay caused by the holiday period, which impacted the speed of the replacement process.

We want to assure you that we take your concerns very seriously. Our team is reviewing all correspondence and details of your case to ensure no further delays occur. We are committed to resolving this matter to your satisfaction. Please rest assured that we have already replaced the specific items in question, and have followed up by email about this.

Your experience is not reflective of our usual standards, and we value your patience and understanding as we work to resolve this matter. If you have any further questions, feel free to reach out directly.

Thank you for your continued trust, and we are determined to make this right.

Regards,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2025年1月16日

Hello Debra,

Thank you so much for sharing your wonderful feedback! We’re absolutely delighted to hear that you enjoyed the Emma Lafavre 12 Days of Christmas set. It’s great to know that the brushes, in particular, stood out to you—they truly are a customer favorite! We’re so happy you found the entire box to be beautiful and filled with high-quality items. We take great pride in curating collections that offer both style and function, so it’s fantastic to hear that you were pleased with everything.

Your support means so much to us, and we’re thrilled that you plan to order a brush set soon! Rest assured, we’re here to make your shopping experience as smooth and enjoyable as possible. If you ever have any questions or need help with your next order, please don’t hesitate to reach out. We’re more than happy to assist.

Thank you again for being a valued Craftamo customer. We look forward to welcoming you back soon!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2025年1月9日

Dear Gwen,

Thank you so much for your wonderful feedback! We're thrilled to hear that you’re enjoying the brushes. It’s fantastic to know they’re holding a great point, bouncing back beautifully, and outperforming other brushes you’ve tried. We're also glad to hear they hold water well and are easy to load with pigment. We agree—the way they dry back to their original point after cleaning is a real plus! We truly appreciate you sharing your experience with us. If you have any further questions or need assistance, please don’t hesitate to reach out!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2025年1月8日

Dear Linda,

Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed the Emma Lefebvre Advent Box and the excitement of discovering a new surprise each day. We're glad to know that you found the contents useful and that you're looking forward to next year’s box!

We truly appreciate your support and can't wait to bring even more joy and inspiration in the 2025 edition. If you need anything in the meantime, don’t hesitate to reach out.

Best regards,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2025年1月8日

Dear Pam,

Thank you for your wonderful review and for being such a valued customer! We're delighted to hear that you’ve enjoyed your experience with Craftamo, from our brushes to the month-to-month painting subscription. It’s fantastic to know that the Advent Calendar from Emma Levbre exceeded your expectations with its exceptional packaging and thoughtful design. We’re so happy to hear you enjoyed the daily surprises and painting tutorials.

Your feedback means the world to us, and we’re honored to be part of your creative journey. If you ever need anything else or have any questions, we’re here to help!

Best regards,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2025年1月8日

Hi Diane,

Thank you for sharing such a personal and heartfelt review. We're honored that our brushes have become a part of your watercolor journey. It's inspiring to hear that you're continuing to explore and grow as an artist, especially after such a profound life change. Your passion for learning and creating is truly commendable, and we're grateful that our products can play a role in that process.

Watercolor painting is a beautiful, ever-evolving journey, and we're thrilled that you're embracing it with such dedication. If there’s anything we can do to support your continued creative growth, please don’t hesitate to reach out.

Wishing you all the best in your watercolor endeavors.

Warm regards,
Elisa

Customer Happiness Agent
Craftamo

Craftamo からの回答

2025年1月8日

Hello Dana,

Thank you so much for your thoughtful and detailed review! We’re thrilled to hear that you loved the 12 Days of Christmas Box and found it to be the best art advent calendar you've experienced. We’re especially pleased that you appreciated the cohesive theme, the beautiful packaging, and the tutorials — we strive to create a memorable and enjoyable experience for our customers.

We understand it was a bit of an investment, but we’re glad to hear you feel it was worth it! It’s wonderful that you enjoyed every part of the journey, and we’re so grateful for your support.

If you have any further feedback or need assistance in the future, please don’t hesitate to reach out. We're looking forward to bringing more fun experiences your way!

Best regards,
Elisa

Customer Happiness Agent
Craftamo