Crawford & Company レビュー 480

I was passed to these folks through my insurance company to deal with a subsidence claim. I repeatedly asked my insurance company to move to a different loss adjusted, but they couldn't.
1. Their phone system is terrible. Getting through to them always took a minimum of 10 minutes on hold, listening to "we have an unusually high number of callers....". If it goes on for months, you don't have unusually high numbers. You simply don't have enough staff.

2. My claim was open over 2 years. They kept saying it was complicated, and difficult and long. It was only those things due to their incompetence, lack of record keeping, disorganisation and no ability to keep track of multiple contractors visiting. It would seem they have no surveyors or workmen on their books, so therefore must outsource everything - leading to delays and unfamiliar people at every step.
3. My cad was finally resolved, with the incorrect reason (drain leak) put on the final certificate. I simply couldn't be bothered to get the paperwork fixed. RSA (and anyone else who uses them) should be embarrassed to be associated with this firm. They clearly had no SLAs in place with Crawfords, as they would have broken every single one.

This company is horrendous! I have an open claim with them that is over 500 days old! They are terrible at their job.

I have had the pleasure of 6 claim handlers, all as useless as each other. As much help as a turd in your pocket.

Approx one year after the claim started, they informed us that the building developer which had damaged our home were not appropriately insured. When probed for more information they informed us that they knew this information but failed to share it with us ,6 months into the claim. During this time the building company continued to damage our home. I could of applied for an injunction to stop the work.

You are an embarrassment!

Case ID - 202405887 Claim Reference: 5338878 [REF/J3/re/VZ/Ey/]

Crawfords did contact me. I asked them to answer a few questions I asked two months ago. Three full working days later and still nothing! Additionally, they have told me nothing new about the insurance claim. Why?

Any other job in the world and they would be fired. How can you be so incompetent!

Asked them for thier Orias number as they decided to reject my claim and complicate the situation with the evidence I presented. When asking for Orias number one of the employees says she did not know and would not as anyone for it and that I should email them. I then asked her for name and she hung up the phone on me. This company is dishonest and disgusting

A very big thank you to David (painter) and Karum (plasterer) for the wonderful work they have done in fixing my home (Burwood East VIC ) after water damage. They were both so respectful of my furniture and their work was exceptional. They were both a pleasure with their friendly nature and hard work. I can definitely recommend Crawford Trade Group Again many thanks David and Karum.

cant put -5 = 1 Star is too much.

i had accident my car took damage and the one who was at blame had insurance handeled by Crawford&.

even im just claiming i have to call and ask for each steps.
no info has come from them i have to ask whats happening.
this kind of case takes 1-2 days for
legit insurance professional companies in our country and this sorry excuse for "insurance" company has taken over 2 months and still no end.
How can this company still be operating?

and Payments still pending near 1month since car papers were done.. i mean they have had 1 month time to pay with all paper work done.
i quess ill have to take them to court.

Avoid !

Minus 100000 in experience. I decided to refuse my travel insurance and got a reply that it is cancelled and the return will be issued within 30 days. It has been 44 days now and when I wrote them again 2 days ago - received no answer. I would understand if a message was sent that Dear Customer, please reserve 1-3 working days to proceed with your issue... but no. Nothing.

Awful company, will completely manipulate your claim to avoid paying out by all means. Definitely avoid if possible

Appalling & uncaring organisation. Took almost 3 years to resolve a mild subsidence claim.Shockingly Poor & chaotic communication throughout the process.
Crawford’s please do not bother to respond to this review with one of your disingenuous replies.

Flood damage to our property on 12th May, took two and half weeks for loss adjuster to visit and now a month on from the flood we have heard nothing despite chasing. We have a wet floor that needs lifting asap so we can at least start drying the property out, meanwhile we are having to live with the mould damp and condensation which is a health hazard. Not happy 😡

Hi I am not strate away giving 1 star review as I am giving an opportunity to get Crawford put things write. I made claim on 24/12/2024 are Crawford co still not paying insurance to get crime reports. Honestly all I can say all this stress I am now starting get mental health problems. I hope someone can urgently look into. As Jhon scrase is the loss adjuster who was dealing with my case. He was lovely gentleman. All I can say is please please pay for the police reports I would really like this case be done. I am insured with Lloyds Bank. Lloyds bank use Crawford and co as loss adjusters. I’ve made complaints to Lloyds bank. My complaint reference number is. 18458568. Which Lloyds bank has given to me. Yet I still haven’t heard anything. I am currently suffering sleep issues. I really really hope Crawford and co and Lloyds banking home insurance can sort this out. I will be writing review again. I hope to give 5 stars. However please I need help. As Crawford co need to get this sorted. As this kind of stress and is cuasing me mental breakdown. Please look into this as urgency. As these things affects life’s and families. I am
Currently out of job. As all this stress has taken over. I feel suicidal some days . So please look into this. Since 4/4/2025 the police department is waiting for the Crawford and co to pay money. I will end up loosing my home everything. All I hear back from Crawford it’s still investigating. However if they don’t pay and get reports surely they can’t finish investigation. That’s all
I been hearing. I am about have mental breakdown. Please look into this. Before one day it gets too late. As currently it’s making me feel like jumping of a bridge that’s how fed up I am

Working on my Subsidence Claim Since 2022. Just Today after hundreds of Email, few hundred phone calls, change of atleast 7-8 case worker, repair Works Started and after agreeing to scope of works some of the internal works has been pulled out on first day. These are the works which Crawford's own Consultant reported in report when inspected my property that this works which is pulled out is damage is due to Subsidence. same was reported by Crawford's external consultant as well. Both Reports were provided to me and now Crawford is suggesting that reports provided to me were false.

Update: Yet again, this company has failed to keep their promises. After my initial review, I was told I would receive an update on my case no later than Friday this week. Unsurprisingly, that day has come and gone — and I’ve heard absolutely nothing from them. At this point, the level of disregard and unprofessionalism is not just disappointing — it’s genuinely absurd. No serious company should operate like this.

Couldn't have asked for more.
After a flood at our property while we were out of the country, Crawfords we're appointed at LA. Initially, probably because we were 5000 miles away, things moved slowly. This disaster couldn't have come at a worse time in our lives and because of it circumstances, Steven Smith was appointed to deal with our case.
Steven couldn't have been more helpful and professional throughout a very stressful experience. Steven gave advice when required, arranged payments promptly and held the whole rebuilding process together, especially when I was getting more and more stressed with the awful builders that were appointed to our job. Even through the work isn't complete and I'm not sure if it ever will be, I just want to say I'm very grateful.

Callum from Crawfords arrived today to do an air test in my home.
He was fab, super thoughtful and professional.
From taking his shoes off without being asked to explaining what he was doing and doing his job politely, agreeably and competently.
Highly recommended.

VV, HC and all the other long suffering poor souls who have had the misfortune to deal with this company, I urge you to get in touch with the ombudsman.
I have escalated my complaint again after suffering at the hands of these incompetents.
My claim started back in 2017 as we had been advised by our builder, the cracking to the rear of the property looked like subsidence.
Crawfords came and told us it was most likely the drains...no monitoring..no investigation to the drains because it was a shared drain and the responsibility of the local water authority.
Seven trent came and did an inspection. Although they couldn't find anything major they re sleeved the pipes just to be sure.
Crawfords then sent out John's of Nottingham to assess what repairs were needed.
Now at this point I want to stress we do not hold John's responsible in anyway for this ongoing saga, they are there to do the job they are told to do, the cheapest way possible. They even told me the whole outlay at the back should have been rebuilt because no amount of repointing was going to solve the ongoing structural damage. But Crawfords thought different.The roof structure was such that said roof was no longer sitting on the wall plate which had to be raised. In the months they were on site the house has moved so much to the point the back door could no longer open to let them in. This was replaced after more arguments. So many issues but 2 years later with delays lack of comms and many many many phone calls they provided us with the "structural adequacy cert" REMEDIAL works were finished time to breathe a sigh of relief? Oh no no no.
Fast forward 11 months and the repointing had cracked again...even wider than before and the whole tearful,bloody frustrating drama starts again.
You have to shout to be heard and this time we had monitoring, drain inspections a plenty, two reports saying it had collapsed another saying it hadn't?? Now they want another one!we have had So many drain inspections, I'm on first name terms with the drain engineers. (Who by the way say the drains are in great shape and cannot see any problems)
So the saga of Crawfords/AXA continues and I will keep writing my 6 monthly blogg to keep you all updated.
If you don't hear from me again by Christmas it's either the house is finally finished (unlikely) or I'm lying under a pile of bricks. (Probably)

The worst company i have every dealt with. Why Allianz pays these people is beyond me. POOR CUSTOMER SERVICE. Poor work ethics, rude, inneficent. They just don't care that your a paying customer. The sooner they get the sack the better. Currently over 7 weeks in and still waiting for a make safe. Any other insurance company would have that sorted in less than 48hrs. What a joke!

We are both retired and in our 70s, and we are now over 3 years into our subsidence nightmare. Crawford is the loss-adjuster handling our buildings insurance claim. Our complaint is now with the Financial Ombudsman.

Crawford told us on 24/7/22 that our claim had been accepted by our insurer and sent us a brochure about their “service”. Nothing could be further from the truth.

We were told that Crawford would investigate the causes of the damage, take steps to mitigate further damage and then repair the damage - target date for completion was April 2023. It sounded so convincing!

Crawford has been reluctant to engage real subsidence experts - structural engineers. Crawford do not employ any, but claim to know better.

The investigation failed to fully assess the damage and its causes. The mitigation plan did not stop the rapid structural deterioration at one end of our home. It took Crawford 18 months to involve a structural engineer, whose report was not dissimilar the report produced 18 months earlier by the structural engineer, whose report we paid for, and which prompted our claim.

The damage only got worse with all the delays and indecision. Another 18 months have passed (3 years in total since we were originally told that the building required urgent under-pinning), we are still waiting for Crawford to agree with our insurer the scope of the work, let alone to give us a start (and finish) date for the work.

Crawford control the flow of cash from our insurer, but do not employ sufficiently experienced and competent people to manage claims.

Crawford totally under-estimated the scale of our subsidence damage, and the risk to our home. Crawford originally proposed NO substructure repairs, but now everyone is telling us that one end of our house will need rebuilding on new much deeper foundations. Even the contractors appointed by Crawford agree with this.

The potential cost to our insurer must be astronomic! Our home for last 38 years is falling down, and our patience is exhausted. In over 50 years, I have never come across a business as negligent and incompetent as Crawford, who only give 1 star because we cannot give them no stars!

I wanted weeds removed from part of my garden.They never came until afternoon I had to phone to see if they were coming as they didn’t bother to say it would be an afternoon visit.
They used a rotorvator left all the weeds around the sides and around the shrubs I had.Should have used a hoe.They left weeds some still growing others loose and stones everywhere.
They didn’t ask me to check the work just said they were done and left.
When I told Amy who organised it that I was not happy with the work she said after I paid the bill they could come back and put down compost as if that would get rid of weeds and stones.
Very poor work would not call them gardeners.Seems they are more into doing big projects.
Would NOT reccomend

They chase me to get back to them, I phone them and nobody from the right team is ever available, they don't phone me back or even send me the confirmation of an appointment (they said they'd book it in with the right team and then email me - four calls later and no idea if anyone is coming).

Gina was unreal to us the rest of the staff I would give a 5 but Gina was so kind and caring