I ordered a custom sign in August 2025. It arrived in a different color than I ordered and what was listed in my quote. When I raised the issue, the most they offered was a 50% discount to remake... もっと見る
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This is my second time getting a sign made and both experiences gave me a great sign. The work is high quality and reasonably priced. You will be pleased and there's no commitment until you approve th... もっと見る
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We hired createneon to create our sign for our nail studio. They are the one who reached out to me first and there was some scammers also reached me out. They have the best customer service and answer... もっと見る
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Our perfect signage with great and easy customer service & fast delivery. Very happy with our product ontop of our reef tank. Thank you!
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企業情報
当該企業による記述
At Create Neon, we’re on a mission to light up brands and transform the way businesses show up to the world with our custom LED neon and illuminated business signs. We believe signage should do more than simply display a name or logo it should make a lasting impression, tell your brand story, and attract the right customers. We specialize in a full range of illuminated signage, including channel letter signs, backlit signs, front-lit signs, lightbox signs, and custom LED neon signs all designed to capture attention and reflect the unique personality of every business. Whether you’re looking to elevate your storefront, office, or restaurant, or add a personalized glow to your home, wedding, bar, birthday, or special event, Create Neon creates signage that stands out. We turn ideas from business logos and slogans to family names, event themes, or even favorite gaming designs into stunning illuminated pieces that add personality, atmosphere, and lasting impact wherever they’re displayed. We work closely with our customers from concept and design to production and delivery, providing expert guidance and installation support to ensure the final result perfectly represents your brand. With customers across the USA, UK, and Australia, Create Neon is trusted for high-quality craftsmanship, reliable service, and fast international delivery.
連絡先
1968 S. Coast Hwy #5024 Laguna Beach, 92651, California, 米国
- 8449035564
- inquiry@createneon.com
- createneon.com
4.3
優良
400件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 66％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Horrible service
Horrible service, non responsive and product turned out nothing as the mock up sent to me. I paid extra for faster shipping and they still sent it around the same time as regular shipping. I have ordered 3 more signs from a different company and am very satisfied
2024年9月18日
自発的なレビュー
Create Neon からの回答
I’m genuinely sorry to hear that we didn’t meet your expectations, and I understand your disappointment.
Our standard production timeline is 7-14 days due to the personalized design and manufacturing process, even with express shipping. While we strive to ship as quickly as possible, it was impossible to deliver in your requested timeline of 4 days.
We’re reviewing our process to better communicate these timelines for custom orders to prevent similar issues in the future.
If there’s anything further we can do to make this right, please don’t hesitate to reach out
Cool sign, no dimmer
I didn't receive the dimmer switch or remote as advertised, but the overall product was good.
2024年9月14日
Awesome Price and sign
Awesome customer support, very good price cant be beat and I Love our new Triangle Buildings sign.
Everything was as it is supposed to be.
I will buy again.
2024年9月19日
You only sent us 2/3 signs ordered
You only sent us 2/3 signs ordered. Please send 3rd sign ASAP.
2024年9月18日
Create Neon からの回答
Hey Dean,
The two signs you received were shipped together in a single package, and we delivered all 3 signs in total, as you can confirm by checking the contents of the package. Please open it fully to verify all items. Let us know if there’s anything further we can assist you with.
Thanks!
Need better customers service
I'm still waiting on mine! But I did contact for a update about how long the process takes and no respond for days and still no answer. They need to work on customers service better.
2024年10月15日
自発的なレビュー
Love the look of the sign and quality
Love the look of the sign and quality. It’s not bright at all very hard to see.
2024年9月16日
Very easy to deal with they were on…
Very easy to deal with they were on time with my order thank you I love my Neon sign
2024年8月1日
自発的なレビュー
Business logo was perfect!
The final product was very high quality and reflected my business logo very well. I was so excited to get it mounted!
2024年9月1日
自発的なレビュー
Loved the sign
Loved the sign! Ayesha helped us through the experience!!! Thank you!
2024年9月7日
自発的なレビュー
Terrible Misprint, Refused to Refund. Will Never Order from Them Again.
Item wasn't even printed correctly, I paid over $100 for the two week shipping to accelerate it. They printed it horribly wrong, like not even close to centered (which was the option I approved and we had consistently worked towards). It was then too late for the initial reason I ordered it, but they refused to refund me, insisting on reprinting it even though it would literally cost the less to return it and the item was too late.
2024年9月7日
Create Neon からの回答
We’re sorry to hear you were disappointed with your order. We understand how important the timing was for you, which is why we immediately offered a free remake of your sign so you could keep the original. Additionally, we processed a full refund as an added gesture to make things right.
Customer satisfaction is our priority, and we apologize for any inconvenience this may have caused. Please reach out if there’s anything further we can do for you.
Thank you,
Great product
Great product. Great customer service. Fast delivery. Super price. A+++ Would HIGHLY recommend and WILL order from again. Cheers to all!
2024年9月6日
Highly recommend
Highly recommend! I uploaded a company logo for a preliminary quote, and after I gave some feedback on the initial mock-up… OMG the final design was so much cooler than I ever would have come up with on my own. Very talented people! Thank you for the collaboration!! Oh and I plugged in the custom light within 2 weeks of my initial outreach. Amazing.
2024年10月2日
自発的なレビュー
Representative Ayesha was pleasant and…
Representative Ayesha was pleasant and professional.. a mistake was made and she corrected without a problem.
2024年8月6日
Total Customer Service Failure: 56 Days with No Resolution
This has been the most disappointing experience. We ordered a neon sign in Teal and received Green instead. While the product's quality and delivery speed were good, Create Neon's complete failure in customer service ruined what could've been a great experience.
After receiving the wrong item, I immediately contacted the vendor to correct it. I followed up four more times over 39 days—via text and email—with zero response. When they finally replied, they promised to 'look into it,' but 17 days and two more follow-ups later, nothing. Complete silence.
The worst part? This was totally avoidable. We were more than happy to work with them to resolve the situation amicably. Despite an otherwise great product, Create Neon's negligence and lack of professionalism after 56 days without any attempt to resolution is alarming. If they send you the wrong product, expect to be stuck with it and a $400+ bill.
Steer clear—there are much better options for your signage needs.
2024年7月15日
自発的なレビュー
Advertised with 2 year warranty
Advertised with 2 year warranty. My sign is only a matter of months old and won't light up. I've contacted the company via Facebook, Instagram, email and WhatsApp repeatedly and they are not responding.
2024年8月27日
自発的なレビュー
Recently ordered two signs for my…
Recently ordered two signs for my windows with UV protection. Got my signs today and they aren't even close to what was depicted. Spent over 1100 to find that instead of getting a full neon style sign, I got a few loops of legs and a UV black light painted logo, which is not what was discussed or shown. Company is now not responding.
2024年8月26日
自発的なレビュー
Love my Sign
Love my Sign. This is going to make my business stand out! Excellent Quality. Excellent Customer Service. Excellent Communication. Excellent shipping arrival. Absolutely Excellent. Will be getting more signs for my business from Create Neon in the future!
2024年7月8日
自発的なレビュー
Response time on support I got no…
Response time on support I got no response when I asked where my order was
2024年7月22日
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