I reached out to crepsUK for a Chanel piece that I had searched over the world for and asked other personal shoppers and they came through! The service was wonderful, it was a large purchase so they s... もっと見る
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レビュアーのコメントを見てみましょう
I bought all my different series of Labubus becus i mad on them , They Authentic boxed everything you would wish for . A fantastic reliable honest company . Thank you to Creps uk You made me... もっと見る
Was a bit hesitant after reading some of the reviews. But once I placed my order I realised that a lot of the negative reviews are from Karen’s. Transaction was smooth was kept in the loop about dispa... もっと見る
2 weeks later …a birthday missed…Order not arrived no answer at all from emails, WhatsApp and phone calls…I’d avoid, don’t waste your time. Update:…I’ll now give 4 stars from the original 1 …order s... もっと見る
企業情報
当該企業による記述
Exclusive footwear, clothing and luxury accessories connoisseur. Worldwide shipping.
連絡先
4.3
優良
411件のレビュー
ネガティブなレビューの 25％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
A wonderful company
A wonderful company ! Communication is brilliant and the customer service is first class.
Thankyou so much.
2023年1月6日
自発的なレビュー
It arrived within two days just befor…
It arrived within two days just befor new years eve which was amazing and got to try my new shoes on new years day
2022年12月31日
Great experience all round
Great customer service, rang twice to make sure my order would arrive in time for Christmas and he assured me it would and it did!
Loved the shoes too, thanks !
2022年12月15日
自発的なレビュー
Good service
Good service, product came without any damage and a quick delivery couldn’t ask for more.
2022年12月30日
自発的なレビュー
I was very happy with the purchase and…
I was very happy with the purchase and the product is better than expected. The delivery was delayed a day without reason and the box appeared to have been tampered with. The previous purchase was perfect and delivered without any issues.
2022年12月3日
Not recommended
Not recommended. Selling things on website that are not in stock. Ordered a jacket for 7440 SEK (about 700 €) recieved a messege 10 days (!!!) later that the item was not in stock...
2022年12月4日
Very quick delivery and impressed with…
Very quick delivery and impressed with shoes and packaging was nice too will orderr again
2022年12月6日
自発的なレビュー
scam
Told it was 2-6 day delivery. been well over one week. no email stating the delivery is shipped. didn’t receive any updates. no replies to emails or no reply on whatsapp. seems like the whole thing is a scam.
2022年12月3日
CrepsUK からの回答
Hi,
We are sorry you have had an unpleasant experience. Your order was due to be delivered in the 2-6 working day time frame as stated on our website weekends are not working days and hence the confusion. You requested a refunded and that was processed immediately with email confirmation sent to yourself outside our working hours. Our team has gone above and beyond to accommodate for yourself at every hurdle and this review was not only defamatory but very misleading as it’s not accurate.
Kind regards
CrepsUK Customer Service
CrepsUK からの回答
Hi Danielle;
We are sorry that you feel that way we have noticed that you. We have seen that your order was dispatched the next working after you placed the order and was received the following day. A member of our team answer your query regarding to a return and explained that as per our terms and conditions in which upon purchasing from ourselves you adhered too. Nonetheless we offered to request to make an exception at this time in which we have heard no response.
If you could please respond to our communications in order for us to try resolve this issue for yourself.
Kind regards
CrepsUK Customer Service Team
Good seller very fast delivery
2022年11月11日
Item has not turned up
Item has not turned up, it has now been 13 working days delivery was meant to happen between 5-7, whilst contacting the company through WhatsApp plus plenty of emails sent I haven’t heard nothing back.
2022年10月28日
CrepsUK からの回答
We are very sorry to hear you had an unpleasant experience with us sir. Upon further investigation we have not received any communication from yourself and we have even tried to contact yourself multiple times on the number and email provided at checkout in regards to this order but to no avail, as it was in fact flagged as fraudulent. The order was cancelled and the refunded to the payment method at checkout.
As a small business we pride ourselves in customer service and communication with the customer and thus we tried to keep you in the loop at every step of the transaction as we were unable to verify the validity of this order to satisfy our payment providers we had to cancel the order.
Kind regards
CrepsUK team
CrepsUK からの回答
Hi,
Sorry to hear you had a bad experience. Upon further research your order was refunded prior to this review and you was informed via email communications from our customer service team regarding the rational why the order was cancelled.
Kind regards
CrepsUK Customer Service Team
Really helpful
Really helpful - had to send back as didn’t fit but was given advice on which size to get (discussion over UK 6 and EU 39) - refund was put through and new pair sent - fast delivery - would use again.
2022年10月18日
自発的なレビュー
Satisfied customer
I would like to say Thankyou to Creps UK for swiftly dealing with my dissatisfaction in a very professional manner. They supported me throughout the entire experience and even offered me a 15% discount on my next purchase which I will definitely be using in the next couple of days. I am now a satisfied customer
2022年11月7日
CrepsUK からの回答
HI,
Upon checking your order it shows that your order was delivered to yourself -albeit a day late in which you were sent a partial refund of 10% as a gesture of goodwill. We see that our team has also tried to reach you on email several times regarding this review and were ignored.
Its a shame that you had to resort to leaving a negative review even after our team went above and beyond for yourself to not only ensure your parcel was delivered correctly but also offering a partial discount for the item arriving late.
Many Thanks
CrepsUK Team
Will deffo buy again from here!
I placed an order with CrepsUK and it got delivered the next day. It was easy and reliable. I’m loving my new Jordan 4 Oreos. Thanks again!
2022年11月3日
自発的なレビュー
CrepsUK- fast service
I’ve been ordering from CrepsUK for about a year now and I am always pleased with how fast my orders come and happy with the customer services as they have such nice workers. So excited to keep ordering more of the latest shoes!
2022年11月3日
自発的なレビュー
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