レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I reached out to crepsUK for a Chanel piece that I had searched over the world for and asked other personal shoppers and they came through! The service was wonderful, it was a large purchase so they s... もっと見る

5つ星のうち5の評価

I bought all my different series of Labubus becus i mad on them , They Authentic boxed everything you would wish for . A fantastic reliable honest company . Thank you to Creps uk You made me... もっと見る

5つ星のうち5の評価

Was a bit hesitant after reading some of the reviews. But once I placed my order I realised that a lot of the negative reviews are from Karen’s. Transaction was smooth was kept in the loop about dispa... もっと見る

5つ星のうち4の評価

2 weeks later …a birthday missed…Order not arrived no answer at all from emails, WhatsApp and phone calls…I’d avoid, don’t waste your time. Update:…I’ll now give 4 stars from the original 1 …order s... もっと見る

企業情報

  1. ストリートウェア店

当該企業による記述

Exclusive footwear, clothing and luxury accessories connoisseur. Worldwide shipping.


連絡先

4.3

優良

TrustScore 5段階評価の4.5

411件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 25%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち2の評価

Radio silence after purchase

Radio silence after purchase
No order confirmation, delivery date or reply to emails.
Great product range but seemingly super fraudulent.
Will update if order ever arrives.

2023年5月1日
CrepsUK ロゴ

CrepsUK からの回答

Dear Miss Buxton,

Thank you for taking the time to leave feedback on your recent experience with our store. We're sorry to hear that you have had issues with your order and that you feel we have been unresponsive.

We apologize if there was any confusion regarding your order confirmation and delivery date. We do state on our website that delivery may take between 2-6 working days, and we do send out order confirmations automatically after an order is placed. If you have not received these emails, there may have been an issue with your email provider's spam filters or with the email address provided.

Regarding our communication with you, we apologize if you feel that we have been radio silent. We've checked our records and can see that we have sent you multiple emails in response to your queries, but we may not have received a response from you. We encourage you to check your spam folder or to add our email address to your safe senders list to ensure that our messages reach your inbox.

We take all cases of fraud extremely seriously and can assure you that we are a legitimate business. If you have any concerns about your order's legitimacy, we encourage you to contact us immediately, and we'll be happy to assist you.

We appreciate your patience and understanding, and we hope that your order will arrive soon. If you have any further concerns, please don't hesitate to reach out to us, and we'll be happy to help you.

Best regards,

Elle

Customer Service Representative at CrepsUK

5つ星のうち3の評価

Box came half broken but great shoes…

Box came half broken but great shoes and box had a weird sticker that was peeled off and still remaining parts of it still on the box never seen that sticker before so a bit confused

2023年5月2日
CrepsUK ロゴ

CrepsUK からの回答

Dear Rushil,

Thank you for taking the time to provide feedback on your recent purchase from our store. We're glad to hear that you're pleased with the shoes, but we're sorry to hear about the issues you experienced with the box.

We apologize for any inconvenience caused by the box arriving in a half-broken state. We strive to ensure that all orders are delivered in perfect condition, but it appears that your box may have been damaged in transit. We'll take steps to improve our packaging to prevent similar issues in the future.

Regarding the weird sticker you mentioned, we're sorry for any confusion this may have caused. We're not sure what the sticker could be, but we'll look into it and take the necessary actions to ensure that it doesn't happen again in the future.

Once again, we apologize for any inconvenience caused and appreciate your feedback. If you have any further concerns, please don't hesitate to reach out to us, and we'll be happy to assist you further.

Best regards,

Elle
Customer Service Representative at CrepsUK

5つ星のうち5の評価

Great site, happy customer

This was my first order from Crepsuk and I'm really pleased with the whole experience. Price was great compared to other sites and they were shipped and delivered within a few days of my order. Looking forward to my next purchase.

2023年4月27日
5つ星のうち5の評価

The best of the best!

The best quality of trainers and excellent customer service. My delivery always arrives fast. The only place I’ll ever order from. Thank you so much!

2023年4月3日
自発的なレビュー
5つ星のうち5の評価

Super fast delivery!

Love the trainers and super fast delivery. Order got dispatched the same day I placed it and delivered the next day! Will not hesitate to purchase from here in the future.

2023年4月12日
自発的なレビュー
5つ星のうち2の評価

No order and lack of customer service!

Emailed them regarding the tracking of my order, no reply and have no idea where my order is…..

2023年3月13日
CrepsUK ロゴ

CrepsUK からの回答

Dear valued customer,

We apologize for any inconvenience caused by the delay in the response to your email. We understand that you are concerned about the tracking of your order and we would like to assure you that we take every customer's concerns seriously.

After reviewing your order history, we noticed that you requested to cancel the order and we processed the cancellation as requested. As a result, we were not able to provide you with a tracking number for your order as it was not shipped.

We apologize if this was not made clear in our previous communication and we would like to offer our sincere apologies for any confusion or inconvenience caused. We value your business and hope to have the opportunity to serve you in the future.

If you have any further concerns or questions, please don't hesitate to contact us.

Best regards,
CrepsUK Team

5つ星のうち4の評価

Update on my Experience

Updating my experience.
My initial order was deliver brilliantly.
Exchanging was not the easiest task, however I am glad that eventually everything got sorted out. CrepsUK is a good company and I would genuinely recommend it. All the best.

2023年3月1日
自発的なレビュー
5つ星のうち1の評価

These Jordons arrrived discoloured.

These Jordons arrrived discoloured.
The right shoe was faded, and the suede has a little nick at the toe.
I work in retail, footwear also, so in my experience they looked like the right was in a shop window/ display cabinet or sitting out. Very disappointed. Won’t be shopping here again. Left 2 emails, still waiting on instructions.

2023年2月2日
CrepsUK ロゴ

CrepsUK からの回答

We are sorry to hear that you received a defective product and would like to apologize for any inconvenience this may have caused you. We take great care in ensuring that our products meet the highest quality standards and we are disappointed to hear that this was not the case with your order.

We would like to assure you that the discoloration and nick on the right shoe were not caused by wear or display, but rather a manufacturer defect that unfortunately went unnoticed during our quality control process.

Regarding the return process, we apologize if there was any miscommunication or delay in our response. We have reviewed our records and found that we had arranged for a courier to collect the item multiple times after your initial request. However, we understand that this may not have been communicated effectively to you and we apologize for any frustration this may have caused.

We take our customers' concerns seriously and are committed to resolving any issues in a timely and efficient manner. We have now processed your return and a full refund will be issued to you shortly.

Once again, we apologise for any inconvenience caused and we hope that you will give us the opportunity to serve you better in the future.

Best regards,
CrepsUK

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プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

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