CrepsUK レビュー 411

CrepsUK からの回答

2023年5月11日

Dear Miss Buxton,

Thank you for taking the time to leave feedback on your recent experience with our store. We're sorry to hear that you have had issues with your order and that you feel we have been unresponsive.

We apologize if there was any confusion regarding your order confirmation and delivery date. We do state on our website that delivery may take between 2-6 working days, and we do send out order confirmations automatically after an order is placed. If you have not received these emails, there may have been an issue with your email provider's spam filters or with the email address provided.

Regarding our communication with you, we apologize if you feel that we have been radio silent. We've checked our records and can see that we have sent you multiple emails in response to your queries, but we may not have received a response from you. We encourage you to check your spam folder or to add our email address to your safe senders list to ensure that our messages reach your inbox.

We take all cases of fraud extremely seriously and can assure you that we are a legitimate business. If you have any concerns about your order's legitimacy, we encourage you to contact us immediately, and we'll be happy to assist you.

We appreciate your patience and understanding, and we hope that your order will arrive soon. If you have any further concerns, please don't hesitate to reach out to us, and we'll be happy to help you.

Best regards,

Elle

Customer Service Representative at CrepsUK

CrepsUK からの回答

2023年5月11日

Dear Rushil,

Thank you for taking the time to provide feedback on your recent purchase from our store. We're glad to hear that you're pleased with the shoes, but we're sorry to hear about the issues you experienced with the box.

We apologize for any inconvenience caused by the box arriving in a half-broken state. We strive to ensure that all orders are delivered in perfect condition, but it appears that your box may have been damaged in transit. We'll take steps to improve our packaging to prevent similar issues in the future.

Regarding the weird sticker you mentioned, we're sorry for any confusion this may have caused. We're not sure what the sticker could be, but we'll look into it and take the necessary actions to ensure that it doesn't happen again in the future.

Once again, we apologize for any inconvenience caused and appreciate your feedback. If you have any further concerns, please don't hesitate to reach out to us, and we'll be happy to assist you further.

Best regards,

Elle
Customer Service Representative at CrepsUK

CrepsUK からの回答

2023年3月28日

Dear valued customer,

We apologize for any inconvenience caused by the delay in the response to your email. We understand that you are concerned about the tracking of your order and we would like to assure you that we take every customer's concerns seriously.

After reviewing your order history, we noticed that you requested to cancel the order and we processed the cancellation as requested. As a result, we were not able to provide you with a tracking number for your order as it was not shipped.

We apologize if this was not made clear in our previous communication and we would like to offer our sincere apologies for any confusion or inconvenience caused. We value your business and hope to have the opportunity to serve you in the future.

If you have any further concerns or questions, please don't hesitate to contact us.

Best regards,
CrepsUK Team

CrepsUK からの回答

2023年3月28日 に更新

We are sorry to hear that you received a defective product and would like to apologize for any inconvenience this may have caused you. We take great care in ensuring that our products meet the highest quality standards and we are disappointed to hear that this was not the case with your order.

We would like to assure you that the discoloration and nick on the right shoe were not caused by wear or display, but rather a manufacturer defect that unfortunately went unnoticed during our quality control process.

Regarding the return process, we apologize if there was any miscommunication or delay in our response. We have reviewed our records and found that we had arranged for a courier to collect the item multiple times after your initial request. However, we understand that this may not have been communicated effectively to you and we apologize for any frustration this may have caused.

We take our customers' concerns seriously and are committed to resolving any issues in a timely and efficient manner. We have now processed your return and a full refund will be issued to you shortly.

Once again, we apologise for any inconvenience caused and we hope that you will give us the opportunity to serve you better in the future.

Best regards,
CrepsUK