CreteVillas4u レビュー 

403
TrustScore 5段階評価の5

4.9

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

We had an amazing stay at Villa Mia Casa in Crete. From the moment we arrived we were blown away by how beautiful the villa was, and we had a wonderful welcome from our host, Vasileios, who had prepar... もっと見る

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5つ星のうち5の評価

We had an absolutely wonderful stay at Villa Roussa! From the moment we arrived, the host was incredibly welcoming, friendly, and always happy to help. The rooms were spotless, comfortable, and well m... もっと見る

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5つ星のうち5の評価

Fabulous villa in a beautiful setting and the most glorious sunsets! The service we received from Manos and his team was excellent. Great recommendations for car hire, where to shop, eat and the be... もっと見る

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5つ星のうち5の評価

Wir können wirklich nur positives über diese Webseite berichten.Alles hat tadellos funktioniert.Angefangen von der Buchung bis zum Ende des Urlaubes.Immer ansprechbar,sehr guter Mailkontakt.Selbst die... もっと見る

企業が回答しました

企業情報

  1. 貸し別荘
  2. 旅行代理店

当該企業による記述

Cretevillas4u.com is an on-line travel agency that specializes in renting villas in the island of Crete. Unique Selection of Holiday Villas in Rethymno, Chania, Heraklio and Lassithi. Luxury Beachfront Villas with Private Pool for your Holidays in Greece. Other services offered to guests are: -Car Rental -Transfer to and from the airports and ports of Crete -Yacht Rentals -Private Dinner in all of our villas -Excursions


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4.9

優良

TrustScore 5段階評価の5

403件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(403)

過去12か月のレビュー数: 74

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5つ星のうち5の評価

Amazing villa

Amazing villa
Cannot say how beautiful it was villa was perfect beautiful views everything you needed, even Netflix ,clean and comfortable accommodation host Manos answered all our question prior to arrival and on arrival Marina was always on hand to help with anything any little issues we had which were sorted straight away cannot thank her enough for all she did for us , we left an item there which she found and is sending back to us she couldn’t do enough for us would highly recommend very peaceful experience and great hosts

2024年5月10日
自発的なレビュー
5つ星のうち5の評価

A very special villa with a wonderful host.

Three of us - myself, my husband and my cousin - rented the House of the Hill in Kavousi for a week in May. We cannot recommend it highly enough. Our stay was made special by our wonderful host George, who did everything he could to make us feel welcome and at home. He left us with a good selection of basic food and drinks as well as local fruits to give us a good start. His mother even cooked a beautiful authentic Cretan lunch one day. George maintained the immaculate pool for us every day and he sorted any issues we had immediately. The villa is beautiful and comfortable and the outside space is outstanding. We loved the location, among the olive groves and close to the village and beach. Close enough to tourist spots and far enough away to enjoy the peaceful surroundings.

2024年5月11日
自発的なレビュー
5つ星のうち5の評価

The Cretan experience

There was a lot of chat with Manos, and lots of useful information about the accommodation, things to visit, restaurants...
The villa met our expectations, with very regular maintenance (cleaning, gardening, etc.).
The facilities are up to date.
I would recommend the CreteVillas4u experience to anyone, because every customer feels respected and listened to.
If you are demanding and looking for a safe and secure adventure in Crete, look no further!

2024年5月6日
自発的なレビュー
5つ星のうち5の評価

Amazing villa for friends & family

We stayed with a group of nine friends in a villa in Mariou. The villa was quite new and very modern. All facilities we needed were there. The hosts, Manos and Marine, were very kind and responded very fast when we had some questions.

We had three cars and there was enough parking space. Its just 5 minutes to Plakias and around 25 minutes to Rethymno.

Our accommodation was booked via AirBNB, but I would definitely book with cretevillas4u directly next time, because I trust them for my next trip.

2024年5月6日
自発的なレビュー
CreteVillas4u ロゴ

CreteVillas4u からの回答

Thank you, Mandy, for your wonderful review! We're delighted you enjoyed the villa and appreciated our hospitality. It's great to hear the location and parking were convenient. We look forward to your next stay with CreteVillas4U! It was lovely hosting you Best, Cretevillas4u team.

5つ星のうち5の評価

Very communacative and helfull

Very communacative and helfull, we swere at a villa in kastellos which was very spacious, clean and beatiful.
The team was very helpfull, and the location amazing.
Thanks!

2024年4月20日
自発的なレビュー
CreteVillas4u ロゴ

CreteVillas4u からの回答

Thank you so much, Noam! It was a pleasure hosting you at our Villa. We're delighted to hear that you enjoyed the spacious, clean, and beautiful accommodation, as well as that our services were useful. We hope to have the chance to host you again in one of our properties in the future. Best, Cretevillas4u team.

5つ星のうち5の評価

The host was very welcoming…

The host was very welcoming and very nice to deal with. They prepared the house for us with welcoming food and I would recommend this to everyone. Local supermarket are within 10 minutes of the house and you can easily go to either western Crete, southern Crete of east Crete within 1 hour respectively.

2023年9月26日
自発的なレビュー
5つ星のうち5の評価

Manos and his villa were AMAZING!

I really recommend this company because of Manos and his services! He was and extraordinary host, he waited us with a lot of goodies, olive oil from his farm, raki from his own production and many other things. I think he was the most thoughtful host I ever met. His property was amazing and I hope I will have another chance to stay there or in any other property he has.

2023年9月24日
自発的なレビュー
5つ星のうち5の評価

great service and care

Particularly noteworthy is the friendly reception and quick communication by Manios. He was always available to us, whether for restaurant tips, booking boat tour or airport transfer. Everything worked very well.

2023年9月23日
自発的なレビュー
5つ星のうち1の評価

not taking resposbilty

I expected "cretevilas4u" to take responsibility and be more assertive with the owner of the villa that was rented to us in Trio Petra - Villa TEA in the Blue Horizon Villa complex.
I was in contact with Manos from "cretevilas4u" in real time about serious cleaning and maintenance problems in the villa - but his response was to back up the owner of the villa, instead of clarifying the seriousness of the situation to the owner.
Finally we had to change the villa, and find another one in its place (due to the air conditioner that did not work in the living room) - all this during our vacation and without receiving any assistance from "cretevilas4u", having say to us that they dont have any allternativ villa in there web site, and we can search one by our on. the villa we found was three km away from the one we left, but more isolated and distant. The strange situation that we, as a family, are on vacation and have to deal with cleaners, air conditioners, and finally look for a new place for ourselves and spend a lot of time moving between the villas, made me ask for compensation for the grief caused to us. Not that it would have changed the situation, but it would have made us feel that someone was taking responsibility - that didn't Happened and we received an answer from CreteVillas4U "that the owner of the property is not willing to compensate".
I must point out that our contract was'nt with the owners of the property, but with "cretevilas4u", therefore, the one responsible towards us is "cretevilas4u"
The non-acceptance of responsibility by cretevilas4u and by the property owner is very disappointing.

2023年9月22日
自発的なレビュー
CreteVillas4u ロゴ

CreteVillas4u からの回答

Dear Mr Goven,
First of all I would like to thank you for taking the time to share your experience with us and in one of our villas. My name is Manos and I am the owner and manager of CreteVillas4u with more than 12 years in the hospitality considering the villas and all of my life in the hospitality of the hotel, since I grow up and also manage my parent’s hotel the past 20 years. Since you referred to me personally, I will be the one to reply in this review. But there are always two sides to every story.
So let’s take things from the beginning, Indeed on your arrival there were some areas of the house not cleaned and immediately once the owner was informed about this, within 15 minutes there was someone there to clean up these areas that you have shown them. For this you are absolutely correct and the owner did react immediately and did apologize to you for this inconvenience that he had caused. After a while, you indicated to the owner that the electricity was going on and off. Again the owner brought within 20 minutes an electrician but when he arrived, he saw NO damage at all and everything was working just fine. After that you indicated that one of the A/C units was not working. Again, the owner called the technician on a Sunday in a very secluded area of Crete. When the technician came after a few hours due to the distance, they entered the villa with the person that was responsible and taking care of the house, since you were not there, and they did fix the unit in the living room which was out of order. Actually they checked ALL the A/C units in the villa and realized that there was another one on the top floor that had a malfunction, which they did also fix this unit. They left and leaving everything in order. After a while that you came back to the house, you called again the owner about the A/C unit that was still not working, but when the owner called the same technician, he was 100% sure that this was not possible as he had just left the villa and ALL the units was working just fine so he refused to come back. Even in this extreme scenario, the owner did mention you that he was willing to replace the A/C unit but was not possible only on Monday. As we speak, we have our next guests in the villa with the same A/C units and they have not mentioned anything at all.
So in conclusion, maybe you did not like the area that the villa was? Maybe you found it too secluded? Maybe you did not like the fact that there were 3 villas in this complex next to each other? I do not know for sure but from what I know, the owner did everything in his hand to make you comfortable and reacted to all your indications immediately. Also when we spoke on the phone, I did mention that damages can happen even in our own houses but its makes a big difference how fast the reaction of the owner was in order to fix these damages.
Having said that, sometimes as much as we or the owner is willing to do, maybe there are other factors that made you wanted to leave and find another property. Just for the history, we did refund you ALL the rest of the days that you did not stay at the villa. But I do have a question for you: If we would be giving you more money as a compensation that you mention, would this make things better? Would you still be making our first 1* review in the past 12 years? Who knows?
In any case, we again thank you for choosing pone of our properties in Crete and wishing you all the best.
Manos

5つ星のうち4の評価

Fast and efficient communication and…

Fast and efficient communication and resolution of an issue we hit when we arrived due to the villa not being as described and poorly maintained.
The team were available even late into the evening and responded quickly to help us get to a speedy resolution and move to an alternative villa.
The new villa was beautiful and the rest of our stay was perfect.

2023年8月25日
自発的なレビュー
CreteVillas4u ロゴ

CreteVillas4u からの回答

Hi Dawn and thank you very much for taking the time to write a review. We apologize once again for this unfortunate event. Any villa that does not live up to our company's standards is immediately removed from our site and of course this one already has and is no longer managed by us. We are glad you eventually enjoyed your stay at the luxury villa we arranged you to be moved and we tried our best to give you a 5-star experience. Hopefully, we'll get the chance to host you again in one of our properties in the future. Best, Cretevillas4u team.

5つ星のうち5の評価

10/10 would recommend

The experience was a great one from start to finish! Communication was excellent, I received help everytime I needed it and lots of advice that made my trip better!
I recommend this agency to anybody visiting Crete.

2023年8月29日
自発的なレビュー
5つ星のうち5の評価

Great from start to finish

Problem free from start to finish. Easy to book and highly responsive to any questions. Great partner discount with the best car rental company I have dealt with abroad and also they sent over a whole ‘visitors guide’ full of recommendations and important info. Would highly recommend Cretevillas4u.

2023年8月23日
自発的なレビュー

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