I purchased 2 hoodies in December of 2025 ... I am still fighting with this company to get a refund after my products never shipped and was sent a long email saying I would get a refund 5 months later... もっと見る
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Sold a product that wasn't even produced yet without stating this at the time of purchase. I ordered a Ghostface Hoodie(Scary Hours Hoodie) for my daughter prior to Christmas, never arrived and they r... もっと見る
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Horrible service, canceled my order after 3 months and have been waiting for my refund for a month. They have not gotten back to me and went mia during the process. Shorts are trash quality and they r... もっと見る
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1 star only because you can’t put zero stars. Wouldn’t recommend Crispy to my worst enemies. Sell products on whatnot and the web site and make a shipping label but somehow it never makes it to the p... もっと見る
企業が回答しました
1.4
ひどい
123件のレビュー
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ネガティブなレビューの 97％に回答しています
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Same issue as everyone I ordered some…
Same issue as everyone I ordered some shorts a full month ago and they still haven’t been shipped currently trying to get a refund now emailed them a little while ago inquiring what was up and they just said it was “within their time frame” any place that takes over a month to ship items isn’t worth shopping at
2025年1月2日
自発的なレビュー
crispy-nyc.com からの回答
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes I can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any other questions or concerns
Crisp NYC
Horrible company
Horrible company. Ordered first week of September and still have not received my product. Their support team is trash and sends out fake usps tracking numbers that don’t have anything to do with my order. They are out here scamming people. Keep the 100 bucks at this point. You obviously need it.
2024年12月23日
自発的なレビュー
crispy-nyc.com からの回答
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes I can understand your frustration, BUT perfection takes time! We see that you already received your order delivered as stated in your tracking number assigned so we hope you are happy with the quality. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any other questions or concerns
Crisp NYC
I ordered a hoodie November 24 for…
I ordered a hoodie November 24 for someone for a Christmas gift…still has not shipped. They replied to my email saying 1-3 weeks to ship. I’ll also be disputing my payment and reporting to BBB. They suck don’t order from them.
2024年11月24日
自発的なレビュー
crispy-nyc.com からの回答
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes i can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any other questions or concerns
Crisp NYC
Product not delivered and no communication
I ordered a hoodie on December 4th as a Christmas gift. The receipt email I received stated to reply using the receipt with any questions or concerns. I have not received one update, but have been charged for the hoodie. This was a Christmas gift for my nephew. I now have to dispute the charge and will report to the Better Business Bureau. I suggest not ordering from them.
2024年12月20日
自発的なレビュー
crispy-nyc.com からの回答
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes i can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any other questions or concerns
Crisp NYC
Trash Company and Scammers!
I ordered a hoodie on October 9th, and have yet to receive it! It’s been over two months! Advertised on their website it would in ship in 2-4 weeks, which is a lie. I emailed them 3 times, and got the same response of “it should ship this weekend or early next week”. (After the fourth email I never got a response). Yet it still never shipped. I had to file a dispute on my card just to get my money back because they don’t offer cancellations or refunds. Worst customer service ever and 100% scammers. Avoid the headache and don’t buy from these guys.
2024年10月9日
自発的なレビュー
crispy-nyc.com からの回答
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes I can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any other questions or concerns
Crisp NYC
Don’t advertise 4 for 99
Don’t advertise 4 for 99! Then you say you make them to order and have a guy in your ware house with pallets of already made shorts! You advertised 4 for 99 on Black Friday people anticipate we get them before Xmas! I should have known you were a bunch of clowns but didn’t realize till after there wasn’t a return policy in place! And you can boost your yelps all you want I will get on here everyday and write bad shit till I get my money back!
2024年11月27日
自発的なレビュー
crispy-nyc.com からの回答
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes i can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any other questions or concerns
Crisp NYC
Never Received
I ordered a pair of shorts and a hoodie from CrispyNYC on October 18th, it is now December 13th, and they have yet to come in. I haven’t gotten any updates or anything. I have ordered many things and have NEVER had to wait this long. Just thinking now It’s probably a scam. Wouldn’t recommend 👎
2024年10月18日
自発的なレビュー
crispy-nyc.com からの回答
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes i can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any other questions or concerns
Crisp NYC
This company is a fraud
This company is a fraud, with terrible business practice. It took them 3 months to try and deliver my order, only after the fact that I request a refund. Only for them to double label my order and send it to someone else. Then lie and say they realize the problem and your new order was already sent out you should see it in a week. Funny thing how am I getting merchandise if you never knew it was lost? Clown Owner, stop flexing on the Gram with celeb and take care of the paying consumer.
2024年10月2日
自発的なレビュー
crispy-nyc.com からの回答
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes I can understand your frustration, BUT perfection takes time! We see that you already received your order delivered so we hope you are happy with the quality. Sometimes customers think we are also responsible for USPS, and if we could be we still try to do our best and make sure the customer receives their orders, sometimes with new challenges we need to be careful and do things carefully to avoid these things from happening in the future. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any other questions or concerns
Crisp NYC
Ordered a few pairs of shorts for my…
Ordered a few pairs of shorts for my son. the delivery was delayed, but the quality is top-notch!
2024年9月1日
crispy-nyc.com からの回答
Thank you so much for taking the time to share your positive review! We’re truly grateful for your trust in us and your patience throughout the process. Your satisfaction is our priority, and it means the world to us to know that you loved the product.
Horrible
Horrible. Order shorts well in advance for my son. Never received product and they never sent any delivery order tracking numbers. They do not have any live person to speak with. Awful experience will never buy or recommend product.
2024年8月7日
自発的なレビュー
crispy-nyc.com からの回答
Thank you for your feedback, and we're sorry to hear about your experience. I wanted to let you know that your order was sent out yesterday, and a tracking number update should be on its way to you shortly.
While we don’t offer phone support, we do have multiple channels for assistance, with email being our primary one. We typically respond to all inquiries within 24 hours. We truly value our customers and always aim to provide timely and effective support.
If you have any further questions, please feel free to reach out. Thank you for your patience, and we hope your son enjoys the shorts!
Best regards,
CrisP NYC
crispy-nyc.com からの回答
We sincerely appreciate you taking the time to leave such a positive review. Your trust and patience mean so much to us. It’s wonderful to hear that you’re happy with your product.
Just got my shorts
Just got my shorts, and they're awesome. Perfect fit and really good quality.
2024年8月18日
crispy-nyc.com からの回答
Thank you so much for taking the time to share your positive review! We’re truly grateful for your trust in us and your patience throughout the process. Your satisfaction is our priority, and it means the world to us to know that you loved the product.
Crisp NYC
crispy-nyc.com からの回答
Thank you for your kind review! We’re thrilled to know that you enjoyed our product. Your trust in us and your patience are greatly valued, and we can’t express how much we appreciate your support.
BAD BUSINESS
This place is terrible. I’m waiting on shorts from July 18th and all crisp says is “ don’t worry, your shorts are coming”. They lie and say check usps tracking but when you check it says label created. I never waited so long for a pair of shorts and i will never order from here again. If i were anybody I would not trust this place if i were you.
2024年7月18日
自発的なレビュー
crispy-nyc.com からの回答
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes I can understand your frustration, BUT perfection takes time! We checked your order and it has been handed to the post office already, you should see the package moving through USPS network this weekend. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any other questions or concerns
Crisp NYC
This place sucks! Don’t buy from here unless you want to get scammed!
This place sucks!! Whatever you do, do not order from them. You will NEVER receive what you order and they won’t respond when you contact them. They’re scammers!! Also, it’s so obvious that almost all of the “good” reviews they have on this site are fake. No surprise they have the time to sit down and type fake reviews since they’re not busy shipping customers their orders they paid for! That goofy founder of theirs is also too busy posting on Instagram.
2024年6月1日
自発的なレビュー
crispy-nyc.com からの回答
Thanks for your feedback, and we’re sorry to hear about your frustration. We always aim for transparency by sharing estimated shipping times on our site. Since all of our items are handmade, delays can happen during busy times, but we strive to ensure top quality.
We couldn’t locate your order based on this review's name, so if you’ve placed an order with us we are more than happy to locate it and let you know when it's shipping, but it looks like you are reviewing a product you have not ordered from us.
Crisp NYC
These shorts are my new faves
These shorts are my new faves. They fit perfectly and go with everything.
2024年8月19日
crispy-nyc.com からの回答
We are truly thankful for your wonderful feedback. It’s such a pleasure to hear that you are delighted with the product you received. Your patience and trust are sincerely appreciated.
Ordered 4 pair of shorts on July 5
Ordered 4 pair of shorts on July 5, 2024 and was told that normal time is 2-3 weeks it is now August 27, 2024 and I have not received my shorts or a refund. On August 6, 2024 I received an email from Crisp with tracking number for USPS but only a label was created and no items were sent to carrier. This business is a scam and has customers funding their purchase orders without providing items to customers. Refusing to provide refunds to customers because you refuse to send out produce is unconscionable. I will move forward with legal action. PS I have ordered from Chine and all over the world and they have better business and ethics and provide a refund or ship items out sooner than this clown.
2024年7月5日
自発的なレビュー
crispy-nyc.com からの回答
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes i can understand your frustration, BUT perfection takes time! We have been in contact with you through email and we have been as transparent as possible, we emailed you already to inform you the order will be in transit soon, if you would like to discuss this further feel free to email our support team as we are happy to answer any other questions or concerns
Crisp NYC
Really happy with my new shorts
Really happy with my new shorts! The quality is fantastic, especially considering the price. Customer service was great at keeping me informed.
2024年8月19日
crispy-nyc.com からの回答
Thank you so much for taking the time to share your positive review! We’re truly grateful for your trust in us and your patience throughout the process. Your satisfaction is our priority, and it means the world to us to know that you loved the product and were happy with our service.
Your feedback is incredibly valuable as we are constantly striving to improve and grow as a company. We sincerely appreciate your business and look forward to serving you again in the future!
Crisp NYC
Idk if they slow or take your money
Man I placed my shorts July 13 still no shorts I was gone do a promo video on tictok for them but I guess that’s out the window good luck to any1 ordering
2024年7月13日
自発的なレビュー
crispy-nyc.com からの回答
Hey James!
Thanks for your review! We tried looking up your order but you only provided your first name James so we couldn’t find it. If you ordered on July 13th you’re perfectly fine. That’s our normal shipping time especially if you ordered during a sale. All shipping times are posted on our site n each product description and also the shipping tab. Not sure if you read this before ordering or else you would have known what our shipping time is.
There’s no need to worry tho. Everything is fine and you’ll be receiving your order. You can always reach out to our customer service team via email as they are available 7 days a week. Also if you’re not doing so already follow us on IG for daily updates on shipping and sales where we keep everyone updated
Thanks
Team Crispy
Never received my shorts
Never received my shorts. After two months of waiting for shipping I finally filled a dispute with my bank.
2024年7月3日
自発的なレビュー
crispy-nyc.com からの回答
Hey Rey!
Upon checking your order we see that you ordered around 5 weeks from the day you filed your chargeback. You also ordered during our 4 for $99 sale. We ask all customers to please be patient when ordering during a sale like this as each of our shorts are made from scratch to ensure top quality. Our shipping times are all stated on our site before ordering but can take a week or 2 more which is just normal
We also see that you reached out to our customer service team twice in which both times we advised you there was no need to worry everything was fine with your order. We understand you would’ve liked your order to be shipped with Amazon speeds but as we continue to grow we will for sure be there soon
Thanks
Team Crispy
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