I purchased 2 hoodies in December of 2025 ... I am still fighting with this company to get a refund after my products never shipped and was sent a long email saying I would get a refund 5 months later... もっと見る
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Sold a product that wasn't even produced yet without stating this at the time of purchase. I ordered a Ghostface Hoodie(Scary Hours Hoodie) for my daughter prior to Christmas, never arrived and they r... もっと見る
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Horrible service, canceled my order after 3 months and have been waiting for my refund for a month. They have not gotten back to me and went mia during the process. Shorts are trash quality and they r... もっと見る
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1 star only because you can’t put zero stars. Wouldn’t recommend Crispy to my worst enemies. Sell products on whatnot and the web site and make a shipping label but somehow it never makes it to the p... もっと見る
企業が回答しました
1.4
ひどい
123件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 97％に回答しています
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I'm really happy with my shorts
I'm really happy with my shorts! They're well-made and affordable. The brand's customer service was fantastic, and I could tell they care about their customers. Just received my shorts, and they're awesome! The quality is way better than expected for the price. Super responsive customer service too!
2024年4月2日
crispy-nyc.com からの回答
Thank you for your kind review! We’re thrilled to know that you enjoyed both our product and service. Your trust in us and your patience are greatly valued, and we can’t express how much we appreciate your support.
Feedback like yours plays a vital role in helping us improve as a company, and we’re so glad that we could meet your expectations. We’re grateful to have you as a customer and look forward to assisting you again in the future!
Crisp NYC
I'm thrilled with my new shorts
I'm thrilled with my new shorts! The material is durable and comfortable. The brand kept me informed, and the quality of the product exceeded my expectations.
2024年8月17日
crispy-nyc.com からの回答
We are truly thankful for your wonderful feedback. It’s such a pleasure to hear that you are delighted with both our product and the service you received. Your patience and trust are sincerely appreciated.
Your thoughts are incredibly valuable to us as we continuously strive to improve. Knowing that you’re happy with your experience brings us great joy. Thank you for choosing us, and we look forward to the opportunity to serve you again soon!
Bought these for my son's bday
Bought these for my son's bday. The shorts are fantastic-great quality for the price. Although shipping took some time their Customer service was incredibly responsive and made the entire experience positive.
2024年8月17日
crispy-nyc.com からの回答
Thank you so much for taking the time to share your positive review! We’re truly grateful for your trust in us and your patience throughout the process. Your satisfaction is our priority, and it means the world to us to know that you loved the product and were happy with our service.
Your feedback is incredibly valuable as we are constantly striving to improve and grow as a company. We sincerely appreciate your business and look forward to serving you again in the future!
Crisp NYC
v
The shorts are dope!!
I know everyone below is complaining about how long it takes for shipping but it’s clearly printed on the site nowadays nobody has any patience if the shipping isint like a multi billion dollar corporation like Amazon. This is an amazing fast growing brand with amazing people and great quality shorts not to mention the messaging behind the company is strong. Dont believe the haters this is a great brand !!!
2024年8月18日
自発的なレビュー
crispy-nyc.com からの回答
We sincerely appreciate you taking the time to leave such a positive review. Your trust and patience mean so much to us. It’s wonderful to hear that you’re happy with your product and our service.
Your feedback is truly important, and knowing we’ve met your expectations inspires us as we continue to improve as a company. Thank you for choosing us, and we look forward to having the pleasure of serving you again!
Crisp NYC
I placed an order in May and still…
I placed an order in May and still nothing. Multiple emails, IG chats and comments via IG and nothing but fluff about how they are backed up and are going to send my stuff. be patient. Contacting my credit card company. Terrible business man.
2024年8月13日
自発的なレビュー
crispy-nyc.com からの回答
Hello Jonathan
,
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are hand made one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to assure we send out the best. So yes i can understand your frustration, BUT perfection takes time! We see that you already received your order delivered so we hope you are happy with the quality. If you would like to further discus this issue feel free to email our support team as we are happy to answer any other questions or concerns
Thank you
CrisP
I ordered from crispy and still haven’t…
I ordered from crispy and still haven’t received my order and it’s been over a month. I wrote an email to them and they then told me it takes a month for a shorts order. It’s been almost a month and two weeks and I still haven’t received my order. They created a tracking number for me but without the product. I’ve had a tracking number for two weeks that’s never been sent off. This company is unprofessional & horrible service
2024年6月24日
自発的なレビュー
crispy-nyc.com からの回答
Hello Marquise
,
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are hand made one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to assure we send out the best. So yes i can understand your frustration, BUT perfection takes time! We see that you already received both your orders delivered so we hope you are happy with the quality. If you would like to further discus this issue feel free to email our support team as we are happy to answer any other questions or concerns
Thank you
CrisP
Expect at least 8 weeks to ship!
Same as everyone else, placed an order first few days of June, got a tracking number 5 weeks later. Going on 8 weeks and no update, customer service is copy and paste. Absolutely do not recommend this clothing company!
2024年7月31日
自発的なレビュー
crispy-nyc.com からの回答
Hello Jimmy
,
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are hand made one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to assure we send out the best. So yes i can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discus this issue feel free to email our support team as we are happy to answer any other questions or concerns
Thank you
CrisP
crispy-nyc.com からの回答
Hello
,
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are hand made one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to assure we send out the best. So yes i can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discus this issue feel free to email our support team as we are happy to answer any other questions or concerns
Thank you
CrisP
If I could give it a 0 star I would
If I could give it a 0 star I would. I ordered it may 4 in hopes to have it before June 20. Never came. It came a week after I got back. I got back July 5 so figure around the 11 of July is when I finally got them. After I got them, they were extremely small and way too tight. I searched the website to a return policy. It stated no returns whatsoever so I figured maybe if I reach out they’ll be able to exchange them for me instead for a larger size. Nope. They wouldn’t work with me just a little. They instead tried to give me a 60% off. Why would I spend more money on shorts and throw away 100$ worth of shorts? I told them, they could give me 90% off, I won’t buy from them again and I’ll write in the reviews and comments on social media explaining why. Scumbags. No professionalism whatsoever. If you decide to buy from them, good luck and Make sure you know what you’re doing before buying from them.
2024年7月11日
自発的なレビュー
crispy-nyc.com からの回答
Hey Michael
Appreciate your honest review! And we definitely understand your frustration about not being able to exchange your shorts after receiving them. This is just a policy we had in place since Covid and we have stuck to it. It’s also stated in the site under each product description and also under our exchange and returns tab before ordering that way we avoid future problems like this.
We will continue to evaluate our policies and make sure that they are well known to customers before they purchase.
Thanks
CrisP
The other reviews are true!!
The other reviews are true!!! It took 4 weeks to have them print and label for my order and 2 weeks after that the post office is still waiting to have my order dropped off. Contacted their “customer service”, which is just their Instagram, and got some generic autofilled response. Don’t waste your time or money!!!!
2024年7月26日
自発的なレビュー
crispy-nyc.com からの回答
Hello Cweezy
,Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are hand made one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to assure we send out the best. So yes i can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discus this issue feel free to email our support team as we are happy to answer any other questions or concerns
Thank you
CrisP
Fronting Ass Company..…Crispy_NYC
This Company is the epitome of the saying robbing Peter to pay Paul.So what they advertise was a 4 shorts for $99 which seems cool but they have no inventory.So what there doing is collecting all the customers money from the sale putting In orders to the manufacture to get all this inventory but now it’s a time gap for the shorts to get made & sent to Crispy.I placed a order late May 2024 & it’s late July 24 2024 & still no shorts.They even said they don’t refund money on a sale so the customer has to just wait 3 to 4 months for 4 pair of shorts.This company is the worst hands down & customers should not even buy from them at all.I highly doubt if they will be in business come the next 5 years.Truly a dissatisfied customer
2024年5月24日
自発的なレビュー
crispy-nyc.com からの回答
Hello Dwill
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are hand made one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to assure we send out the best. So yes i can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discus this issue feel free to email our support team as we are happy to answer any other questions or concerns
Thank you
CrisP .
Terrible service and shipping times
I placed my order in early may ‘24. After waiting for several weeks for a shipping confirmation I contacted them. They said that processing times were 3-4 weeks and that this was stated at checkout. So I continued to wait finally around the 5th week I got a shipping confirmation with a tracking number. Problem was it said label printed pending pick up. 2 more weeks went by and it still said the same thing so I contacted them. They said that my order should ship the week of the Fourth of July or during the weekend and that if the tracking didn’t update I should contact them again. Well I did, because it didn’t! Now they say that most of May’s orders got dropped off at the post office over the weekend and that if my tracking doesn’t update then it’s set to go out this coming weekend. What really bothers me is they have a reel advertising their clothing on instagram. It’s a warehouse full of shorts that they say they have ready to ship. If so why am I waiting almost 2 months? Don’t waste your money or time! Especially your time!
2024年5月25日
自発的なレビュー
crispy-nyc.com からの回答
Hello Vikram
,
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are hand made one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to assure we send out the best. So yes i can understand your frustration, BUT perfection takes time! We see that you already received your order delivered so we hope you are happy with the quality. If you would like to further discus this issue feel free to email our support team as we are happy to answer any other questions or concerns
Thank you
CrisP
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