CSGOBig レビュー 221

CSGOBig からの回答

2025年6月30日

Hi

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.

Please know that all case openings and battles on our platform are powered by a provably fair system, meaning each outcome is cryptographically generated and verifiable — we never manipulate results, even in 2v2 formats (whether with bots or real players).

We completely understand how frustrating a losing streak can feel — especially when it involves high-value deposits. While luck plays a central role, we encourage you to review your battles using our fairness tool to verify outcomes yourself.

If you'd like us to look into your specific battles or provide additional clarity, our support team is here for you — feel free to reach out at support@csgobig.com or via live chat.

We genuinely value your trust and hope to provide you with a better experience moving forward.

— Conrad Support Team
CSGOBIG

CSGOBig からの回答

2025年6月30日

Hi

We’re sorry to hear you feel this way, but we want to be absolutely clear:
CSGOBIG does not rig outcomes, favor bots, or manipulate battles. All case results — including 2v2 and solo battles — are powered by a provably fair system that allows any user to verify the randomness and legitimacy of each round.

We understand losing streaks can be frustrating, but they do not indicate foul play. Bots are simply fillers to keep the experience smooth for all users and do not have any gameplay advantage.

If you have concerns about specific battles or would like help reviewing outcomes through our fairness tool, we’re more than happy to assist — just reach out at support@csgobig.com.

We’re committed to fairness, transparency, and responsible gameplay, and we stand by the integrity of our system.

— Conrad Support Team
CSGOBIG

CSGOBig からの回答

2025年6月30日

Hi!

Thank you for your honest feedback — we hear you.

We’re actively working on improving both case selection and withdrawal inventory. Our team regularly rotates case content and adds new skin drops based on community feedback, and we’re also expanding our withdrawal stock to ensure it offers better variety and value.

That said, prices can fluctuate based on market demand and availability — but we aim to keep things fair, competitive, and transparent. If there’s a particular item or case type you'd like to see added, feel free to send suggestions to support@csgobig.com — we genuinely value input from our community.

We appreciate you giving us a try, and we hope to deliver a better experience next time.

— Conrad Support Team
CSGOBIG

CSGOBig からの回答

2025年6月30日

Hi!

Thank you so much for the kind words — we’re thrilled to hear you’re enjoying your experience on CSGOBIG!

We’ll make sure to pass your shoutout along to Boom — they’ll be happy to know their support made a difference. If you ever need anything else, we’re always here to help.

Thanks again for being part of the community! 💼🎯

— Conrad Support Team
CSGOBIG

CSGOBig からの回答

2025年6月30日

Hi

We understand your frustration — especially when it comes down to a close loss — but we want to reassure you and others reading this that nothing on CSGOBIG is rigged.

Every case battle, spin, and outcome is powered by a provably fair system. This means each result is cryptographically generated and publicly verifiable, ensuring full transparency and fairness — even in situations where the margin is tight, like a 3% difference.

Losing by a small percentage can feel especially frustrating, but rest assured: the results are not manipulated. If you’d like help reviewing the battle outcome or understanding how provable fairness works, feel free to reach out to our support team at support@csgobig.com.

We're always here to help.

— Conrad Support Team
CSGOBIG

CSGOBig からの回答

2025年6月30日

We appreciate your feedback and understand your frustration.

To clarify: KYC (Know Your Customer) verification is a standard requirement for withdrawal to help ensure account security, prevent fraud, and meet international compliance standards — including those related to anti-money laundering (AML) regulations.

The $10 deposit rule is in place to confirm payment method ownership and help prevent abuse of bonus systems or fraudulent activity. This policy is clearly outlined in our terms, and is not designed to trap or force users to gamble, but rather to verify account legitimacy.

Regarding your interaction with support: if there was any confusion or miscommunication, we sincerely apologize. Our team, including “bgmrk,” is trained to assist with transparency and fairness, and we’d be happy to review your case directly. Please contact us at support@csgobig.com so we can help resolve this.

We strive to operate in line with industry standards and applicable regulations, and we take all concerns seriously.

— Conrad Support Team
CSGOBIG

CSGOBig からの回答

2025年6月30日

Hi

Thank you for sharing your experience — and we’re sorry for the confusion caused.

To clarify, KYC (Know Your Customer) is required for all withdrawals, regardless of amount. This is part of our compliance with international standards aimed at preventing fraud, identity abuse, and money laundering. While we understand that a $15 withdrawal may seem minor, our policy is applied uniformly to ensure platform integrity and regulatory alignment.

We apologize if one of our agents gave you incorrect information — that’s not the experience we aim to provide. We’ll follow up internally to ensure our support team communicates consistently going forward.

Your account being disabled would only occur in cases of non-compliance after multiple warnings, and we’re always open to reviewing such actions. If you'd like us to re-evaluate your specific case or restore access once KYC is complete, please contact us directly at support@csgobig.com.

We appreciate your feedback and take concerns like this seriously.

— Conrad Support Team
CSGOBIG

CSGOBig からの回答

2025年6月30日

Hi

Thank you for your detailed review, and we're genuinely sorry to hear about your experience.

We want to clarify that users are never banned based on how much they deposit or withdraw — that would go completely against our core values. We’ve built CSGOBIG to be accessible to all players, regardless of spend.


We recognize it can be frustrating if the TOS wasn’t clear enough in your view, and we’re always working to improve transparency. If you believe this was a misunderstanding or would like us to re-review your account status, please reach out directly at support@csgobig.com. We’re more than happy to re-evaluate individual cases.

Thanks again for being a long-time user — we do appreciate your loyalty and hope we can resolve this fairly.

— Conrad Support Team
CSGOBIG

CSGOBig からの回答

2025年4月28日

Hi there,

Thank you so much for your kind words!
We truly appreciate your support — it motivates our team to keep improving and delivering the best experience possible.

If you ever have any feedback, ideas, or need any assistance, don't hesitate to reach out. We're always here to help!

Thanks again for being part of our community.

Best regards,
Craig
Support Team

CSGOBig からの回答

2025年4月28日

Hi there,

Thank you so much for your kind words!
We truly appreciate your support — it motivates our team to keep improving and delivering the best experience possible.

If you ever have any feedback, ideas, or need any assistance, don't hesitate to reach out. We're always here to help!

Thanks again for being part of our community.

Best regards,
Craig
Support Team

CSGOBig からの回答

2025年4月28日

Hi there,

Thank you so much for your kind words!
We truly appreciate your support — it motivates our team to keep improving and delivering the best experience possible.

If you ever have any feedback, ideas, or need any assistance, don't hesitate to reach out. We're always here to help!

Thanks again for being part of our community.

Best regards,
Craig
Support Team

CSGOBig からの回答

2025年4月28日

Hi there,

Thank you so much for your kind words!
We truly appreciate your support — it motivates our team to keep improving and delivering the best experience possible.

If you ever have any feedback, ideas, or need any assistance, don't hesitate to reach out. We're always here to help!

Thanks again for being part of our community.

Best regards,
Craig
Support Team

CSGOBig からの回答

2025年5月3日

Hi there,

Thanks for reaching out — we're sorry to hear about the issue with your deposit.

Please rest assured we take all deposit concerns seriously. Could you provide us with the trade offer ID or the transaction details related to your glove deposit? Once we have that, our team will investigate and get back to you as quickly as possible.

Looking forward to resolving this for you.

Best regards,
Craig
CSGOBIG Support Team