CSGOBig レビュー 221

CSGOBig からの回答

2025年3月26日

Hi there,

This is Conrad from CSGOBig — I’m really sorry to hear about your experience, and I truly appreciate you taking the time to share it.

First and foremost, I’d like to apologize if our support team came across as rude. That’s absolutely not how we aim to treat our players, and I’ll personally be looking into this interaction to ensure it’s addressed properly.

Regarding the account replenishment issue: occasionally, for security or compliance reasons, certain payment methods may be restricted or blocked — especially when used from specific regions. However, this should always be communicated clearly, and you should have been offered alternative solutions. Again, I’m sorry that wasn’t the case here.

If you're open to it, I’d be happy to personally help sort this out or look into alternative options for you. Please feel free to reach out to us again with your account details, or DM us on support with reference to this message.

We value every player — and your feedback genuinely helps us improve.

Kind regards,
Conrad
Customer Experience Team
CSGOBig

CSGOBig からの回答

2025年3月26日

Hi there,

This is Conrad from CSGOBig.

I want to be clear — we take accusations like “scam” very seriously. We’re a licensed platform that complies with strict operational standards, and we do not engage in any deceptive practices.

We’re more than willing to look into your case and assist you directly. But spreading false claims without giving us a chance to help doesn’t benefit anyone.

If you’d like this resolved, we’re here. Otherwise, we wish you the best.

—
Conrad
Customer Experience Team
CSGOBig

CSGOBig からの回答

2025年2月28日

Greetings,

Thank you for your kind words! We’re thrilled to hear that you’re enjoying the gameplay, the variety of game modes, and our withdrawal options. Our goal is to provide an exciting and fair experience for all our players, and it’s great to know we’re hitting the mark for you!

If you ever have any feedback or suggestions on how we can make CSGOBig even better, feel free to reach out. We appreciate your support!

Happy gaming! 🎲🔥
Daren
CSGOBig Customer Support

CSGOBig からの回答

2025年2月28日

Greetings,

Thank you for your support! We're glad to hear you’re enjoying CSGOBig. Our goal is to provide the best gambling experience with exciting game modes, fair play, and smooth withdrawals.

If you ever have any feedback or need assistance, don’t hesitate to reach out. We appreciate you being a part of our community!

Happy gaming! 🎲🔥
Daren
CSGOBig Customer Support

CSGOBig からの回答

2025年2月28日

Greetings,

I'm Daren from CSGOBig Customer Support. I’m sorry to hear about your experience with the deposit and withdrawal process and the delay in resolving your issue. We truly value your business and take your concerns very seriously.

I’d like to look into this matter personally and help resolve it as quickly as possible. Could you please email me directly at support@csgobig.com with your account details? This will allow us to investigate the issue further and work towards a solution.

Thank you for your patience and for giving us the opportunity to make things right.

Sincerely,
Daren
CSGOBig Customer Support

CSGOBig からの回答

2025年2月28日

Greetings,

I'm Daren from CSGOBig Customer Support. We take allegations like these very seriously. I want to assure you that our platform operates on a provably fair system—every game is verifiable to guarantee transparency and fairness in every deposit, wager, and withdrawal.

If you're experiencing any issues, please email us at support@csgobig.com with your account details. We are committed to investigating your concerns and ensuring that every aspect of our service meets our high standards of fairness and security.

Thank you for the opportunity to address this matter.

Sincerely,
Daren
CSGOBig Customer Support

CSGOBig からの回答

2025年2月28日

Greetings,

I'm Daren from CSGOBig Customer Support. I understand your frustration regarding your withdrawal and the KYC process, and I appreciate you bringing this to our attention.

Our verification process is in place to ensure the security of our platform and prevent fraudulent activity. If your KYC was rejected, it was due to discrepancies in the submitted documents. However, I’d like to personally review your case to ensure everything was handled correctly.

Please email us at support@csgobig.com with any additional details, and I will make sure your case is thoroughly investigated. Your User ID (946e2441-ba9e-4d73-9653-0cadfc49efce) has been noted, and we will follow up with you as soon as possible.

Thank you for your patience and for allowing us the opportunity to resolve this matter.

Sincerely,
Daren
CSGOBig Customer Support

CSGOBig からの回答

2025年2月28日

Greetings,

I'm Daren from CSGOBig Customer Support. I’m sorry to hear about your experience with live support and the issues you're facing with claiming your rewards. That’s definitely not the experience we want for our players.

We aim to provide clear and helpful support, and I understand how frustrating it must be to have your conversation cut off or to feel like your concerns weren’t properly addressed. As for your rewards page, I’d like to investigate why you’re unable to claim your rewards and ensure this is resolved.

Please email us at support@csgobig.com with your account details so we can look into this issue further. We appreciate your patience and the opportunity to make things right.

Sincerely,
Daren
CSGOBig Customer Support

CSGOBig からの回答

2025年2月28日

Greetings,

I'm Daren from CSGOBig Customer Support. I appreciate your feedback regarding the minimum withdrawal requirement. I understand how frustrating it can be to deposit funds without being fully aware of the withdrawal limits.

We do our best to display our withdrawal policies clearly, but I agree that transparency is key. I will pass your suggestion along to our team to improve visibility on deposit and withdrawal requirements to ensure all players have this information upfront.

In the meantime, if you have any questions about your current balance or possible options, feel free to reach out to us at support@csgobig.com, and we’ll be happy to assist.

Sincerely,
Daren
CSGOBig Customer Support

CSGOBig からの回答

2025年2月1日

Hello Martin,

We appreciate your feedback and take accusations like this very seriously. We can assure you that CSGOBig operates with full transparency, and all bets placed on our platform are from real users. We do not use fake or inactive accounts to manipulate activity or engagement.

If you have any specific concerns or evidence regarding this matter, we encourage you to reach out to our support team so we can investigate further. Our goal is to provide a fair and enjoyable experience for all our users.

Thank you,
CSGOBig Support Team

CSGOBig からの回答

2025年2月1日

Hello Goku,

We’re sorry to hear about your experience. Please note that CSGOBig follows strict security and fair play policies to ensure a safe gaming environment. Our withdrawal system is designed to comply with our terms, including wager requirements.

If you have wagered the required amount and are still facing withdrawal issues, please contact our support team with your username and transaction details so we can assist you further. We’re happy to review your case and resolve any legitimate concerns.

Looking forward to helping you,
CSGOBig Support Team

CSGOBig からの回答

2025年2月2日

Hello Hristijan,

We understand that losing can be frustrating, and we’re sorry to hear about your experience. However, we want to clarify that CSGOBig operates with a fair and verifiable system, ensuring that all game outcomes are determined by true randomness and not influenced by bots or manipulation.

Every player has the same chances of winning, and luck plays a significant role in gambling. If you have any specific concerns or believe there’s an issue with your games, please contact our support team with your account details, and we’d be happy to review your case.

We appreciate your feedback and hope you have a better experience in the future.

Best regards,
CSGOBig Support Team

CSGOBig からの回答

2025年2月2日

Hello Lordgavin,

Thank you for sharing your thoughts. We want to clarify a few things regarding our platform:

Market Prices & Withdrawals – Skin prices fluctuate based on demand, availability, and third-party market values. This means withdrawal values may vary from deposit values, similar to any other marketplace. We always strive to offer competitive rates.

Terms of Service Compliance – Like any gaming platform, our Terms of Service must be followed to ensure fair play and security for all users. Account balances or skins are only seized in cases of fraud, abuse, or severe TOS violations. If you believe there has been an error in your case, please contact our support team for assistance.

We’re happy to help address any concerns. Feel free to reach out with your account details so we can assist you further.

Best regards,
CSGOBig Support Team

CSGOBig からの回答

2025年2月2日

Hello Keenan,

We take security and compliance very seriously at CSGOBig, and we’d like to clarify a few points regarding your concerns:

Verification & Compliance – We use Sumsub, a trusted third-party verification provider, to ensure compliance with anti-fraud and KYC (Know Your Customer) regulations. If an account is flagged for submitting invalid or fraudulent documents, we are required to take action, including restricting access.

Personal Data Protection – We strictly follow GDPR and other data protection laws. Your personal data is handled securely, and we do not store or use it for any purpose outside of verification. If you have concerns about data deletion, you may contact our support team to review your request.

Support & Transparency – If you believe there has been an error in your verification process, we encourage you to reach out to our support team with proper documentation, and we will be happy to review your case fairly.

We understand your frustration, but accusations of fraud and personal data misuse are completely false and misleading. If you have any legitimate concerns, we are happy to address them professionally.

Best regards,
CSGOBig Support Team

CSGOBig からの回答

2025年1月5日

Hello,

Thanks for leaving your review. We're always listening to what our customers are saying and do any changes we deem appropriate. I'm sorry to hear your experience wasn't great however I can assure you that our website does get regularly checked for any lag issues and I can confirm this case shouldn't be happening so I'd suggest checking your device and clearing any cookies and data saved. As for withdrawal, they are subject to checks routinely so this could be this case however in most instances it is as quick as 2 minutes!

Best Wishes & Happy 2025!

CSGOBig からの回答

2025年1月5日

Greetings,

Thank you for sharing your feedback.

At CSGOBig, we strive to ensure all our players have a fair and enjoyable experience. All our games, including case battles, operate on a provably fair system—this ensures that outcomes are completely random and verifiable by any user. We encourage you to explore the fairness verification tools on our platform to better understand how the results are generated.

We’re sorry to hear that your recent experience didn’t meet your expectations. We understand how frustrating it can be when luck doesn’t go your way. Regarding your concerns about support, we are always working to improve and would love to hear more about how we can assist you better. Please feel free to reach out to our support team directly so we can address any unresolved issues.

We value every review as it helps us grow, and we appreciate you taking the time to share yours. If you have any further questions or suggestions, don’t hesitate to contact us.

Best regards,
CSGOBig Support Team

CSGOBig からの回答

2025年1月5日

Greetings,

Thank you for sharing your experience.

We sincerely apologize for the frustration and inconvenience this situation has caused you. At CSGOBig, we take account security and compliance very seriously, and account restrictions or bans are never imposed lightly. We understand how concerning it must be to encounter a ban without a clear explanation, and we are committed to addressing such concerns promptly.

In most cases, bans may occur due to flagged activities that require further investigation, but we assure you that our goal is always to protect our platform and community while remaining fair to all users. Since you mentioned that you are unable to contact support, please send an email to support@csgobig.com or use the contact form on our site (if available), and our team will review your case thoroughly.

We deeply value your feedback, as it helps us improve both our systems and communication. Please know that we will do our best to provide you with the clarity and resolution you deserve.

Thank you for your patience and understanding, and we hope to have the opportunity to address this matter for you soon.

Best regards,
CSGOBig Support Team

CSGOBig からの回答

2024年12月4日

Hi,

Thanks for leaving your review. We're sorry to hear your experience was unpleasant and we are always striving to make it a enjoyable experience for all our users however we also need to follow our KYC (Know Your Customer) guidelines as required by our payment providers to ensure its a safe environment for us and our users, which unfortunately means we have to carry out these checks.

Best regards,

CSGOBig Team

CSGOBig からの回答

2024年12月3日 に更新

Hi,

Thanks for leaving your review. We're sorry to hear your experience was unpleasant and we are always striving to make it a enjoyable experience for all our users however we also need to follow our KYC (Know Your Customer) guidelines as required by our payment providers to ensure its a safe environment for us and our users, which unfortunately means we have to carry out these checks.

Best regards,

CSGOBig Team