Cttopkmall ロゴ
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Cttopkmall レビュー 

14
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TrustScore 5段階評価の3

2.8

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2.8

まあまあ

TrustScore 5段階評価の3

14件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 88％に回答しています

通常48時間以内に回答

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2.8

すべてのレビュー

(14)

過去12か月のレビュー数: 14件

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5つ星のうち1の評価

This product absolutely does not work…

This product absolutely does not work like it advertises. It burns the hair, does not just glide thru your hair leaving you with glorious waves. It dries your hair and no curls. I have curly hair and was looking for something that would make my hair wavy and bouncy. Lol this did nothing but fry my hair.

2026年10月1日
自発的なレビュー
Cttopkmall ロゴ

Cttopkmall からの回答

Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@cttopkmall.com . We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.

5つ星のうち4の評価

Prompt response to my inquiry

Prompt response to my inquiry. I was not satisfied with the dress I ordered. The sizing was totally incorrect, the medium size dress appropriate for an XL or XXL. I received emails back the next day from customer service and offered a full refund or replacement. They are not clear about what I should do with the order I want to return, otherwise I am very happy with customer service.

2026年9月29日
自発的なレビュー
5つ星のうち1の評価

Wrong order and overcharged

I ordered scoops desert spoons hammered steel. Buy 2 get 3 free. $19.98.
I was charged for one spoon at 9.99 and a mold and press set which I did not order for $29.99.
I received 5 the spoons but not the hammered steel. Nothing else.
I tried contacting customer service several times but no response or correction of my order. BEWARE.

2026年9月25日
自発的なレビュー
Cttopkmall ロゴ

Cttopkmall からの回答

Dear Customer, thanks for your review. We’re sorry your item didn’t match your expectations. For further assistance, please contact our support team at service@cttopkmall.com with your order details. We’ll be happy to help you find a suitable solution.

5つ星のうち1の評価

I am very mad everyone that reads this…

I am very mad everyone that reads this do not buy iPhone cases from them . We have ordered two iPhone 14 cases and have both broken within 30 Minutes. A waste of money and a rip off place.

2026年9月25日
自発的なレビュー
Cttopkmall ロゴ

Cttopkmall からの回答

Dear Customer, thank you very much for taking the time to share your feedback.
We are deeply sorry to learn that your recent shopping experience fell short of expectations, and we offer our sincerest apologies. We value your experience highly and are committed to resolving this matter to your satisfaction. To ensure we can assist you efficiently, please contact us via our customer service email at service@cttopkmall.com. Our professional customer service team will provide detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.

5つ星のうち1の評価

I read the response from Cttopmall…

I read the response from Cttopmall referring me to their service department. I have already sent four emails to the email address you provided still no order as of today 09/11/2026. Again my order is CKM54143 if you aren’t sending my order at least refund my money.
Thank you,
Helen Moore Nesbit

2026年7月22日
自発的なレビュー
Cttopkmall ロゴ

Cttopkmall からの回答

Dear valued customer, thank you very much for your feedback.
We are deeply sorry to hear about your experience. Providing a flawless service experience is our responsibility, and clearly, we fell short in this instance. We fully understand your disappointment and frustration. We have received your order details, and our customer service team will contact you shortly to resolve the issue and hopefully make amends for this oversight.
We apologize once again for the inconvenience caused and appreciate your trust and patience.

5つ星のうち1の評価

I ordered a crossbody bag

I ordered a crossbody bag. The item was delivered without the strap. Contacted service and provided them with pictures as requested. Veronica advised that they will take care of it. Contacted again today and was told they already responded. All I want is the strap. No phone contact available.

2026年9月4日
自発的なレビュー
Cttopkmall ロゴ

Cttopkmall からの回答

Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@cttopkmall.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.

5つ星のうち1の評価

I have ordered on the 31 st of July a…

I have ordered on the 31 st of July a nail cutting device after paying $ 50 New Zealand dollars but still have not received this product. This is nearly 4 weeks ago.
Your delivery service seems to me very sluggish.
My name is;
Jos Ypelaar
98 Centaurus rd
Huntsbury
Christchurch
New Zealand

mobile 064 273145663

please reply ASAP

Kind regards

2026年8月28日
自発的なレビュー
Cttopkmall ロゴ

Cttopkmall からの回答

Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@cttopkmall.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.

5つ星のうち4の評価

I received an email notification saying…

I received an email notification saying my package had been delivered, but I hadn't actually received it. This was confusing because there was no proof of delivery or delivery photo.

I contacted customer support, and both Lily and Nora were incredibly helpful. They responded quickly, apologized for the inconvenience, and even offered to send a replacement at no extra cost.

A few days later, the original package was finally delivered. Although the delivery notification was inaccurate, I truly appreciated the excellent customer service. Thank you, Lily and Nora, for your professionalism and prompt support!

2026年7月21日
自発的なレビュー
5つ星のうち5の評価

Nice Quality

Great service and quality.
Will definitely do business again.

2026年6月6日
自発的なレビュー
Cttopkmall ロゴ

Cttopkmall からの回答

Dear Customer,
Thank you for your valuable feedback. We are very sorry that we delivered the wrong product to you, and we fully understand how upsetting it is .Please accept our sincere apologies for this error and the poor support experience. To resolve this promptly, please send your order information to our customer service email address: service@cttopkmall.com. Our customer service team will attend to your request urgently and provide a suitable solution for you within 24 hours.
We are determined to fix this issue for you and appreciate your understanding. Thank you.

5つ星のうち1の評価

Ordered one blouse/pant set - they shipped & billed for two

Ordered one blouse/pant set. They billed for two at two different amounts. They of course, immediately charged my credit card twice which I think is unethical. I have written twice about their mistake and never received an answer. Delivery took about two weeks, and when the two identical items arrived, I decided to keep one set. Today I wrote to get authorization to return the other. Very poor service so far. I will update review if and when they give me authorization to return. Didn't need the hassle.

2026年5月12日
自発的なレビュー
Cttopkmall ロゴ

Cttopkmall からの回答

Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address:service@cttopkmall.com with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.

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