Please don't call them. Waste of time. I had booked appointment with them, came and did nothing, gave a big quote of £650. My wife asked him what kind of part needed to change, he said it seems, he wi... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
engineer Martell was very knowledgeable about the different boilers on the market, gave us good advice on which one he thought would be best for us.he was very efficient when putting the boiler in lef... もっと見る
Hired them to come out and repair the boiler. Cost £360 for one hour total. The boiler worked for less than a day before the same problem reappeared. British Gas engineer came to visit the day aft... もっと見る
企業が回答しました
We are very happy with how quickly the issue was identified and resolved. When the engineer was in the area a week later he checked-in with us to see if everything was satisfactory. Happy to recommend... もっと見る
企業が回答しました
3.0
まあまあ
48件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Mark attended and found and resolved…
Mark attended and found and resolved the gas boiler issue with a professional manner and very quickly. Charles tw4
2022年6月22日
自発的なレビュー
CUBESER からの回答
Thanks so much for taking the time to leave us a great review. About Marc our heating, plumbing and drainage professional engineer.
Our kindest regards
Sue
Elaine
James was very pleasant. Diagnosed and explained the problem to us and then explained the options.
He explained that we would be called with a quote for the job which we could then arrange a time and day to get the issue resolved.
I was very happy.
2022年6月17日
自発的なレビュー
CUBESER からの回答
Thanks for taking the time to leave us a great review.
We're glad your happy with our service, and look forward to seeing you again!
You can also use our free quote and monitor CUBESER App for future heating related works, that comes with discounts and offers.
Apple IOS
https://apps.apple.com/app/id1621272245
Android
https://play.google.com/store/apps/details?id=com.cubeser.app
CUBESER
Our kindest regards
Sue
On time
On time, straightforward and completed full check discovering small problem.
2022年6月17日
自発的なレビュー
CUBESER からの回答
Thanks for taking the time to leave us a great review.
We're glad your happy with our service, and look forward to seeing you again!
You can also use our free quote and monitor CUBESER App for future heating related works, that comes with discounts and offers.
Apple IOS
https://apps.apple.com/app/id1621272245
Android
https://play.google.com/store/apps/details?id=com.cubeser.app
CUBESER
Our kindest regards
Sue
Crafty!
I never do reviews but thought it should be done to give people the heads up. A friend of mine also encountered a similar experience with the same company. We contacted the engineer for a inspection quote. He notified us that before he could carry out any work within our premises we needed to fill out and sign a safety form for protection purposes. I’m a lawyer so I read through the form quite thoroughly and began to realise that it wasn’t a safety protection form instead it was a form stating that once I signed I’d basically agreed to pay for any work the engineer carried out even if it went over the agreed amount, and if I did not pay regardless of any job or cost I didn’t agree to he could legally collect the funds through bail lifts! It also started that if the items fixed break or stop working he is not liable. It’s Very misleading and deceiving to get people to sign this form without properly notifying them of what they are really signing for. Very crafty! My friend also told me he encountered the same problem with this company and individual. A big African chap by the name of Martel who I’m sure owns the company so any complaints made go directly to him which is probably why they never get resolved from reading all the negative reviews he’s gets! My friend refused to sign the form and turned down he’s service’s. Just a heads up for anyone looking to use this company. Make sure you read any forms he is trying to get you to sign very thoroughly! Stay safe
2022年6月16日
自発的なレビュー
CUBESER からの回答
Dear Elton Blake
We are sorry to hear your comments, on behalf of your friend.
Trustpilot has advised us your review is based from another country being Brazil, as we don't cover the country and only serve the UK this makes it hard for us to locate the customer or works.
I have passed your review to Amy in our service team who will be investigating this further.
We will contact you but if you wish, you can contact our office with your works reference number on 03332 309 483 Option 3 Monday - Friday 11:00 -17:00 to go over your matter so we can resolve any issues.
CUBESER
Our kindest regards
Sue
Excellent service
We have been using Martell at CubeSer since April 2019 for our gas safety checks, boiler service, and unvented cylinder service. He is always friendly, professional and polite, does the job efficiently and delivers the necessary Gas Certificate paperwork promptly.
2022年4月29日
自発的なレビュー
CUBESER からの回答
Thanks for taking the time to leave us a great review.
We're glad your happy with our service, and look forward to seeing you again!
You can also use our free quote and monitor CUBESER App for future heating related works, that comes with discounts and offers.
Apple IOS
https://apps.apple.com/app/id1621272245
Android
https://play.google.com/store/apps/details?id=com.cubeser.app
Untrustworthy company
Untrustworthy company! I’m sure most of these reviews are fake. Worker was very rude and intimating! Made me feel scared to approach him! You should be ashamed of yourself. My heating and hot water still are not working. He refused to come back out to fix the terrible job he did and refused to refund me! Very disappointed will not be using again! STAY AWAY
Your reply is utter Nonsense! How dare you accuse me of being deceitful when you ripe of your customers!! Every customer who has a bad experience with you you make out it’s there fault instead of taking responsibility for it and apologising! This is one of the reason I will never use your services again!! When I complained to you you became very intimidating! DON’T NOT USE THERE ARE BETTER HONEST SAFER OPTIONS OUT THERE!
2022年4月20日
自発的なレビュー
CUBESER からの回答
Hello Jezebel Dominique
We have no recodes of us doing any works for you under your name Jezebel Dominique. And we’ve not received any formal complaint form yourself under the name Jezebel Dominique.
All our reviews are from genuine customers, and we are happy to have honest feed back that shows our transparency and gives us value for what we can do better in the future for our customers and our professionals.
You can watch real video content of why our customers choose us with this link: https://www.cubeser.co.uk/WhyUs
For us to help you please contact our office with your works reference number on 03332 309 483 Option 3 Monday - Friday 11:00 -17:00 to go over your matter so we can resolve any issues if related to us.
Our kindest regards
CUBESER
Fast
Fast, reliable service. Disconnection of Cooker, done without any stress. Also checked boiler after the work, to make sure the system wasn't effected. would recommend.
2022年2月26日
自発的なレビュー
CUBESER からの回答
Thanks for taking the time to leave us a great review.
We're glad your happy with our service, and look forward to seeing you again!
You can also use our free quote and monitor CUBESER App for future heating related works, that comes with discounts and offers.
Apple IOS
https://apps.apple.com/app/id1621272245
Android
https://play.google.com/store/apps/details?id=com.cubeser.app
An all round great service
Had issues with the boiler shortly after New Years and the service was thorough and managed to point out many previous flaws from previous maintenance men! When I encountered further problems, I had a swift reply and informative talk about the problem and the next steps. Highly commendable and recommend for the diligence in their repairs!
2022年2月2日
自発的なレビュー
CUBESER からの回答
Thanks for taking the time to leave us a great review.
We're glad your happy with our service, and look forward to seeing you again!
You can also use our free quote and monitor CUBESER App for future heating related works, that comes with discounts and offers.
Apple IOS
https://apps.apple.com/app/id1621272245
Android
https://play.google.com/store/apps/details?id=com.cubeser.app
The engineer was polite and helpful and…
The engineer was polite and helpful and got our boiler working again quickly. He also advised me what to do if the fault occurred again.
2022年1月26日
自発的なレビュー
CUBESER からの回答
Thanks for taking the time to leave us a great review.
We're glad your happy with our service, and look forward to seeing you again!
You can also use our free quote and monitor CUBESER App for future heating related works, that comes with discounts and offers.
Apple IOS
https://apps.apple.com/app/id1621272245
Android
https://play.google.com/store/apps/details?id=com.cubeser.app
Gas Cap
Man called to shut off gas supply to hob and cap it very helpful and polite tested gas pressure I would recommend to others
2022年1月24日
自発的なレビュー
CUBESER からの回答
Thanks for taking the time to leave us a great review.
We're glad your happy with our service, and look forward to seeing you again!
You can also use our free quote and monitor CUBESER App for future heating related works, that comes with discounts and offers.
Apple IOS
https://apps.apple.com/app/id1621272245
Android
https://play.google.com/store/apps/details?id=com.cubeser.app
CUBESER からの回答
Thanks for taking the time to leave us a great review.
We're glad your happy with our service, and look forward to seeing you again!
You can also use our free quote and monitor CUBESER App for future heating related works, that comes with discounts and offers.
Apple IOS
https://apps.apple.com/app/id1621272245
Android
https://play.google.com/store/apps/details?id=com.cubeser.app
Excellent
Engineer arrived when they said, fixed the boiler for me and my flat is toasty warm now.
Thank you so much would highly recommend
2022年1月18日
自発的なレビュー
CUBESER からの回答
Thanks for taking the time to leave us a great review.
We're glad your happy with our service, and look forward to seeing you again!
You can also use our free quote and monitor CUBESER App for future heating related works, that comes with discounts and offers.
Apple IOS
https://apps.apple.com/app/id1621272245
Android
https://play.google.com/store/apps/details?id=com.cubeser.app
Amazing service! Would definitely recommend
Provided excellent service. The engineer was very helpful, and went above and beyond to fix the issue. Explained everything well, provided help and later on made a checkup call to see if the issue is fixed. Amazing company and would definitely recommend.
2022年1月12日
自発的なレビュー
CUBESER からの回答
Thanks for taking the time to leave us a great review.
We're glad your happy with our service, and look forward to seeing you again!
You can also use our free quote and monitor CUBESER App for future heating related works, that comes with discounts and offers.
Apple IOS
https://apps.apple.com/app/id1621272245
Android
https://play.google.com/store/apps/details?id=com.cubeser.app
The engineer came to fix a boiler on…
The engineer came to fix a boiler on 2rd Jan. I paid £340 for the service! In a week time the boiler stoped working again and I’m just getting a weird explanation for that . I have not received any invoice/ report for the job. Im going to call another engineer and claim my money back for the previous job
2022年1月10日
自発的なレビュー
CUBESER からの回答
Unfortunately we are saddened to lose you as a valued customer
We have taken our time to review your complaint, we appreciate you leaving a review for us to have the opportunity to respond back to and to show our transparency, we hope our reply will be helpful for you in the future.
On the 2nd of January 2022 we attended before 19:14 in the late evening on the same day loss of heating was reported.
As we were still in the new year holidays and it being the evening, understandable our late hourly rates apply as requested and in full arrangement with yourself, the cost would be less in non holiday and daytime hours for future reference this is normal procedures across the industry with any emergency repair company.
With your comment: “I’m just getting a weird explanation for that“.. we find you may still be confused about our advice after getting your boiler working
We managed to get the boiler working on the same day evening and advised that parts are required to repair the issue, we appreciate hearing from your review comment the boiler was working for a week and in that time we could have fitted the required parts as advised, but unfortunately you did not go ahead with our repair advice and now your boiler has failed due to this fact.
We tend to not leave paperwork unless requested or suggested as we have a paperless system in place, where we email all correspondence to our customers.
We are an honest company and our rates reflect our standard of work and we aim to a high standard of service only, to you as a customer and other customers/clients that use CUBESER.
Our kindest regards CUBESER
Overcharged us
Overcharged us - we ended up paid 3 times more than we should to fix our boiler.
Totally not an agreeable experience.
2022年1月4日
自発的なレビュー
CUBESER からの回答
Unfortunately we are sadden to lose you as a valued customer.
We appreciate you leaving a review for us to have the opportunity to respond back to you, and be transparent for you and others to see. We are an honest company and our rates reflect our standard of work and we aim to a high standard of service only, to you as a customer and other customers/clients that use CUBESER.
We have reviewed your case of complaint and have found that you clearly agreed with no upset or confusion to the fixed price quote beforehand and you happily paid your 60% deposit to us for us to start works by collecting the parts and materials that was needed to stop the cause of you losing heat to your radiators that was caused by previous third-party workmen not working to a high standard.
We also managed to fit your appointment in on the same day and have a heating professional attend and carry out the works that have now left you with your radiators working correctly on the 1st fix repair, we also made our recommendations for the future to help prevent further issues arising on your boiler and heating system.
Our kindest regards CUBESER
Excellent service
Excellent service, I would definitely recommend. The Engineer came out late on Sunday afternoon during the New Year holiday. He carried out the most comprehensive boiler service I have witnessed and fixed the problem.
2022年1月2日
自発的なレビュー
CUBESER からの回答
Thanks for taking the time to leave us a great review.
We're glad your happy with our service, and look forward to seeing you again!
You can also use our free quote and monitor CUBESER App for future heating related works, that comes with discounts and offers.
Apple IOS
https://apps.apple.com/app/id1621272245
Android
https://play.google.com/store/apps/details?id=com.cubeser.app
Boiler fixed
Came out to my fix my boiler found the issue - pump. Replaced, tested, and now I have hot water & heating, great service, professional, calm, highly recommended
2021年12月30日
自発的なレビュー
CUBESER からの回答
Thanks for taking the time to leave us a great review.
We're glad your happy with our service, and look forward to seeing you again!
You can also use our free quote and monitor CUBESER App for future heating related works, that comes with discounts and offers.
Apple IOS
https://apps.apple.com/app/id1621272245
Android
https://play.google.com/store/apps/details?id=com.cubeser.app
Leaking Boiler Repair
The engineer who came to fix my leaking boiler was very knowledgeable, efficient and friendly. He organised the part within days and successfully fixed the boiler. Would definitely recommend Cubeser.
2021年3月31日
自発的なレビュー
CUBESER からの回答
Thanks for taking the time to leave us a great review.
We're glad your happy with our service, and look forward to seeing you again!
You can also use our free quote and monitor CUBESER App for future heating related works, that comes with discounts and offers.
Apple IOS
https://apps.apple.com/app/id1621272245
Android
https://play.google.com/store/apps/details?id=com.cubeser.app
Hot water restored - Banstead
We are very happy with how quickly the issue was identified and resolved. When the engineer was in the area a week later he checked-in with us to see if everything was satisfactory. Happy to recommend and we would certainly use again - a very conscientious engineer.
2021年3月31日
自発的なレビュー
CUBESER からの回答
Thanks for taking the time to leave us a great review.
We're glad your happy with our service, and look forward to seeing you again!
You can also use our free quote and monitor CUBESER App for future heating related works, that comes with discounts and offers.
Apple IOS
https://apps.apple.com/app/id1621272245
Android
https://play.google.com/store/apps/details?id=com.cubeser.app
Would definitely recommend
Would definitely recommend
We had a leak and called company, they managed to fix the leak and had us back up and running again on the same day
2021年3月28日
自発的なレビュー
CUBESER からの回答
Thanks for taking the time to leave us a great review.
We're glad your happy with our service, and look forward to seeing you again!
You can also use our free quote and monitor CUBESER App for future heating related works, that comes with discounts and offers.
Apple IOS
https://apps.apple.com/app/id1621272245
Android
https://play.google.com/store/apps/details?id=com.cubeser.app
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企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
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