Product : CuddleCo Storage Unit in Pebble Batch No, : F5091025UK After assembling this storage unit, I noticed a very strong chemical odour. I personally experienced headaches and chest tightness wh... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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I recently bought a pavilion tent and a soft play set for my little girls birthday. They are really easy to set up and excellent quality. The colours and materials are really beautiful. My little girl... もっと見る
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The first time I have used this company and would happily recommend them. The parcel was lost by the delivery company and CuddleCo immediately replaced it and sent it to the recipient with no issue... もっと見る
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After searching around shops we decided on the Cuddleco Remi. Purchased it direct from cuddleco, got a delievery slot and waited for its arrival. On the day it was due to arrive i checked the tracking... もっと見る
企業が回答しました
企業情報
当該企業による記述
At CuddleCo, we design nursery furniture and baby essentials combining safety, comfort, and practicality to support everyday family life. From the first nights through to the toddler years and beyond, our collections are created to grow with your child while fitting effortlessly into your home. Based in Manchester, UK, we are a dedicated team of designers, product specialists and parents. Our experience shapes everything we create, from cot beds and nursery furniture sets to playroom furniture and baby accessories, helping families feel confident from day one.
連絡先
2 Brindley Road, M16 9HQ, Manchester, 英国
- customerservice@cuddleco.co.uk
- cuddleco.co.uk
2.7
期待以下
178件のレビュー
顧客にレビューを依頼しています
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ネガティブなレビューの 41％に回答しています
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Storage Unit have strong chemical odour
Product : CuddleCo Storage Unit in Pebble
Batch No, : F5091025UK
After assembling this storage unit, I noticed a very strong chemical odour. I personally experienced headaches and chest tightness while in the room. Was report to their customer service.
2026年7月4日
自発的なレビュー
Terrible
After searching around shops we decided on the Cuddleco Remi. Purchased it direct from cuddleco, got a delievery slot and waited for its arrival. On the day it was due to arrive i checked the tracking to see a message on the couiers website to say cancelled. Contacted cuddleco who confimed it was out of stock and would not be delivered. This is a poor way to treat customers, why did cuddleco not contact me if they knew the item was out of stock, instead they kept my money and waited for me. Really dissapointed as this is the set I have had in mind when decorating the nursery.
2026年6月10日
自発的なレビュー
CuddleCo からの回答
Hi
We’re very sorry to hear about your experience and understand how disappointing this must have been, especially after choosing the Remi set and decorating to accommodate this. Unfortunately, the stock on our system was incorrect and was only discovered when we went to pick your item, we are very sorry about this and are aware it happened to a handful of other customers.
With regards to the delivery to try and speed up the process delivery details are shared with our courier early in the fulfilment process and a delivery slot had already been generated before we realised there was a stock issue.
We also appreciate your frustration at not being informed sooner and sincerely apologise if you did not receive notification of the cancellation. We should have at least informed you via email in these circumstances, and we will review this internally to understand what happened.
Kind regards,
CuddleCo
I would highly recommend Scruffs
I would highly recommend Scruffs, I love their products and the team are incredibly helpful. Thank you 🙏🏼
2026年6月22日
自発的なレビュー
Ordered a mattress and mattress…
Ordered a mattress and mattress protector, mattress arrived but not with mattress protector. Emailed customer service and have never heard back. Have raised a dispute with bank to get a refund.
In response to cuddleco’s message below: I have already tried to contact you with no response, how about instead of replying to feedback on Trustpilot you start replying to customer service emails.
2026年3月20日
自発的なレビュー
CuddleCo からの回答
Hi,
We’re sorry to hear about your experience.
We’ve been unable to locate an order matching the details provided in the review. If you could contact us directly, if you haven't already at customerservice@cuddleco.co.uk with your order number and details, we’ll be more than happy to investigate this further for you.
Kind regards,
CuddleCo
If i could give them 0 stars I would!
If i could give them 0 stars I would! Ordered some furniture which was meant to arrive today but had heard nothing from delivery company so looked and said been cancelled by supplier (cuddleco). Have had nothing from them so sent an email which they relied saying order has been cancelled.
So your telling me I have to get in contact with you to find out something I have paid for waiting on delivery had been cancelled! Absolutely shocking service! DO NOT USE THIS COMPANY!
2026年6月17日
自発的なレビュー
CuddleCo からの回答
Hi
We’re very sorry to hear about your experience and understand how frustrating this is, particularly when you were expecting delivery and only became aware of the cancellation after contacting us.
I can't be 100% sure but it appears that the item you ordered was incorrect on our inventory so wasn't available when our warehouse came to pick the item. To help speed up the delivery process we ask our courier to contact customers and arrange a delivery date once the order is received, so a delivery had already been generated before we were aware of the issue. Again we apologise and will be reviewing our processes internally.
We sincerely apologise for fact that you only found out about the cancellation by contacting us yourself. We should have sent an email at the very least in these circumstances, and we will review this internally to understand what happened and why this wasn't received.
Kind regards,
CuddleCo
The first time I have used this company…
The first time I have used this company and would happily recommend them.
The parcel was lost by the delivery company and CuddleCo immediately replaced it and sent it to the recipient with no issues at all.
All done via e mail and swiftly.
2026年6月10日
自発的なレビュー
CuddleCo からの回答
Hi,
Thanks so much for your feedback. We're glad your first experience with us was a good one, or at least we were able to resolve your issue to make it a good experience.
Please do let us know if we can be of any further assistance.
Kind regards,
CuddleCo
Bought some play room items as…
Bought some play room items as recommended and seen in a friends house. They look really gorgeous, are really good quality, the tent is larger than expected, really good value. Packaged well, arrived quickly. 😃
2026年6月1日
自発的なレビュー
CuddleCo からの回答
Hi
Thank you so much for your lovely review. We’re delighted to hear that you’re happy with the quality of your items and that they arrived both quickly and well packaged.
It’s great to know the tent exceeded your expectations, and we hope your little one enjoys many hours of fun with their new tent.
Thank you again for taking the time to share your experience.
Kind regards,
CuddleCo
Absolutely shocking company
Absolutely shocking company, you say to everyone on trust pilot oh just email us. You do not respond to emails, there is no live chat or phone line.
We received 1 right part of a bed and 1 wrong part. To get the wrong part collected my husband went to the courier himself as you would not reply. Then you sent out dhl when you already had the wrong part back. We have had 4 “delivery bookings” for the right part which was ordered on April 17th and still nothing, they get cancelled the morning of delivery after me re planning my week to be home. Utterly embarassing and you have given little compensation for any of this or responded. We are looking to withhold our payment with the bank if you do not sort this out. Good luck if ordering with them, lucky I ordered in advance of baby arriving by a good 3/4 months, let’s hope the bed arrives some point this year at this rate
2026年6月3日
自発的なレビュー
CuddleCo からの回答
Hi,
We’re very sorry to hear about your experience and the frustration this situation has caused. We completely understand how disappointing it is to receive an incorrect item and then experience further delays and cancelled delivery bookings while waiting for the correct item.
Having reviewed your order, we can see that the replacement part was scheduled for delivery last Friday, and we hope this has now reached you. We sincerely apologise for the inconvenience and disruption caused throughout this process, particularly given the number of delivery arrangements that did not go as planned.
If there is anything still outstanding with your order, please contact us at customerservice@cuddleco.co.uk and a member of our team will be happy to assist further.
Kind regards,
CuddleCo
Order never arrived
Order never arrived. Seems like a larger issue when looking at other reviews, I regret not looking at these first. They need to change the couriers that they work with by the sounds of things. I ordered a mattress on the 17th of May and still no sign of it by DHL. Asked 2 or 3 times for a return and they don’t reply to those emails? told them many times that I’m fed up and need my money back and they just ignore this part every time. Will not be ordering again
2026年6月1日
自発的なレビュー
CuddleCo からの回答
Hi,
We’re very sorry to hear about your experience and understand your frustration.
We appreciate how disappointing it is to be left waiting for your order and frustrating to feel that your concerns have not been fully addressed. This is not the experience we want for our customers.
We'd appreciate the opportunity to review this matter and understand what has happened. Please contact us directly at customerservice@cuddleco.co.uk with your order details, if this has not already been resolved, and a member of our team will investigate this as a priority.
Kind regards,
CuddleCo
Beautiful Products
I recently bought a pavilion tent and a soft play set for my little girls birthday. They are really easy to set up and excellent quality. The colours and materials are really beautiful. My little girl loves them!! No issues with delivery, actually the parcels came earlier than originally advised.
2026年5月25日
自発的なレビュー
CuddleCo からの回答
Hi
Thank you so much for your lovely review. We’re delighted to hear that you’re happy with the quality of both the pavilion tent and soft play set, and that you found them easy to set up.
We're especially happy to hear that your little girl loves them, we hope they helped make her birthday extra special! We're also pleased that your order arrived sooner than expected.
Thank you again for taking the time to share your experience.
Kind regards
CuddleCo
Still Waiting.......
Firstly you will not be able to get a hold of anyone on the phone from cuddle co, the live chat they offer no one will ever be online, its just a front for you to email them, the email SLA of 1-2 days will never get meet and it really depends on who you get to resolve anything or even reply.
Originally ordered on the 17th April and am still without one part of my order to complete my cot being built(box 2 of 2 Luna in CashMere/Ash) it is now the 28th May, had incorrect items delivered on first attempt and I was meant to get box 2 of 2 delivered last week and the collection of the wrong order which we received, got automated message from courier company to say they had not received item from cuddle co so delivery was cancelled, i called the courier company regarding collection and they did come around to collect wrong item that was delivered on my first attempt, on contacting cuddle co AGAIN they then arranged a collection for some reason through DHL but was nothing to collect, i hope slating them on here will get some actual response, fed up emailing. Next course of action for me is to dispute the payment via my bank as i am still without my item.
2026年5月28日
自発的なレビュー
CuddleCo からの回答
Hi
We’re very sorry to hear about your experience and the frustration this situation has caused. We appreciate that waiting this long for part of your order, particularly after receiving incorrect items and experiencing further delivery issues, is extremely disappointing.
We sincerely apologise for the inconvenience caused and understand your concerns regarding the communication and delays you have encountered throughout this process.
It sounds like you've already done this but if you are still experiencing issues please contact us at customerservice@cuddleco.co.uk and a member of our team will investigate this as a priority.
Kind regards,
CuddleCo
Had a very odd customer service…
Had a very odd customer service experience via email when wanting to know more about a product. It seemed like I wasn't interacting with a real person? Clara would respond a few minutes after I sent my inquiry (including late in the evening) with a lengthy response, not answering my questions at all and providing a bunch of unrelated, generic information available on the website... Could I please speak to a real person?
2026年5月13日
自発的なレビュー
CuddleCo からの回答
Hi
We’re sorry to hear that you were unhappy with your recent customer service experience.
We do use automated support tools to help assist with customer enquiries and provide quick responses where possible. This is a relatively new service and something we are actively trying to refine. However, we appreciate that in this instance the information provided and support you received weren't as we'd hope and we apologise for the frustration caused.
Our customer service team is available Mon-Fri to provide support when needed, and we’d be more than happy to assist further with any product queries you may have, if you haven't yet received the information you require. Please contact us at customerservice@cuddleco.co.uk and a member of the team will be happy to help.
Kind regards,
CuddleCo
Doona website order served by cuddle co, a bump but wholly resolved by Cuddle Co
Ordered from the Doona website which Cuddle Co own and host, I did not know that at the point of ordering. Paid for next day delivery to give a day extra contingency pre holiday and planning to take the item. Order placed via the shop app as directed by their website.
By the next day it said they were still preparing and I should have been expecting delivery. Doona website states to contact cuddle co customer services but they were initially clueless, kept asking for an order number that didn’t fit what I had. Didn’t seem to know that they own the Doona website. Anyhow may be there was a discussion behind the scenes but the customer advisor seemed to understand now. Had me send an email to another CuddleCo email address which she then ultimately responded to anyhow (unnecessary they could have forwarded to correct email for their own internal admin purposes).
End result is I dealt with Clara in customer services, she was unfailingly polite and patient through all of our interaction. She reassured me throughout the process they would try and do everything they could and you know what they did, she got that trike shipped same day and we received it for the holiday and wow it was a hit! I want to say a massive thank you to Clara especially. I noticed the next day delivery fee was refunded too, the right thing to do but many companies would make it difficult to do.
2026年5月6日
自発的なレビュー
CuddleCo からの回答
Hi,
Thank you for taking the time to share such detailed feedback with us. We’re sorry there was some frustration at the beginning of your experience, but we’re really pleased we were able to get everything resolved in time for your holiday.
We’re delighted to hear the trike arrived in time and was such a hit! It’s also great to know you felt supported throughout the process and that the resolution met your expectations.
We hope your little one enjoys many adventures with it!
Kind regards,
CuddleCo
Poor customer service
Poor customer service, ordered the Clara luxe set almost two weeks ago for them to contact and say the drawers are out of stock until August! When the order was purchased the full set was in stock. Two weeks later I still haven’t heard anything from them not even a confirmation email or anything! As the cot is getting delivered and having to wait upon the drawers. Would not recommend so far at all!
2026年5月13日
自発的なレビュー
CuddleCo からの回答
Hi,
We’re very sorry to hear about your experience and understand how disappointing this situation has been.
Due to high demand for the Clara Luxe set, the drawers unfortunately became oversold after your order was placed. We completely appreciate how frustrating this is, especially when preparing your nursery.
We understand our customer service team has been in contact to offer the available options, depending on what works best for you. We sincerely apologise for the inconvenience caused.
Kind regards,
CuddleCo
Poor customer service
Poor customer service. I placed my order and contacted the delivery team the following day to ensure the item was in stock (they assured me it was) and arranged my delivery slot. On delivery date I received a notice to say the item was not in stock and would not be available until August. I was issued a refund (without my approval/request as what I actually wanted was to change the colour of my order which apparently was in stock) and I subsequently contacted customer service about this via email and never received a response. Would never order from here again.
2026年4月23日
自発的なレビュー
CuddleCo からの回答
Hi,
We’re very sorry to hear about your experience and understand your frustration.
Unfortunately, due to high demand, the item you originally ordered became unavailable after your order was placed. We appreciate how disappointing this must have been, particularly after arranging a delivery slot and being advised the item was in stock at the time.
We also apologise for any confusion regarding the refund and for the lack of response to your follow-up email. While a refund was processed to avoid any further delay, we understand you would have preferred to discuss alternative options first, including changing to another available colour.
We sincerely apologise for the inconvenience caused and appreciate your feedback and will endeavor to improve our processes based on your feedback.
Kind regards,
CuddleCo
I would recommend Cuddle Co to anyone
I would recommend Cuddle Co to anyone, and I have recommended it already! Very happy with the quality and build of the final nursery set we ordered.
2026年3月5日
自発的なレビュー
CuddleCo からの回答
Hi,
Thank you so much for your lovely review and for recommending us to others that means a lot.
We’re delighted to hear you’re happy with the quality and build of your nursery furniture, and we hope it helps create a beautiful space for your little one.
Kind regards,
CuddleCo
I couldn't be more pleased with the…
I couldn't be more pleased with the service I received. The team were incredibly helpful and my son is going to be over the moon at having his trike back! Also very reasonably priced repair service and so easy to organise!
2026年5月7日
自発的なレビュー
CuddleCo からの回答
Hi
Thank you so much for your feedback. We’re delighted to hear that you were pleased with both the service and the repair process.
It’s even better to hear your son will be enjoying his trike again soon.
Kind regards,
CuddleCo
Don’t believe their delivery dates
Ordered baby nursery furniture with a two week delivery date promised. We booked the delivery slot end of April to then receive a text message to say there wasn’t going to be any stock until end of August when we would then be prioritised for delivery! Would not recommend
2026年4月27日
自発的なレビュー
CuddleCo からの回答
Hi,
We’re very sorry to hear about your experience and understand how disappointing this must have been, particularly when you had booked a delivery slot.
We do aim to highlight extended delivery timeframes on our website prior to purchase, we’re sorry if this wasn't the case for yourself and for any confusion in this instance and for the frustration caused by the change in availability.
If this has not yet been resolved, please contact us at customerservice@cuddleco.co.uk with your order details and we’ll be happy to review the options with you.
Kind regards,
CuddleCo
Fantastic 👍🏻
I was anxious after I ordered from CuddleCo and then saw the Trustpilot reviews, but in the end I had nothing to worry about!
I ordered two pieces of children’s furniture with next day delivery. Received both the next day. They were delivered by courier DHL, who bought them up to our 3rd floor flat (pieces small enough for one man delivery and we have a lift) boxes and items in excellent condition, lovely well made pieces and I’m very happy with them! Would order from here again.
2026年4月30日
自発的なレビュー
CuddleCo からの回答
Thank you so much for your feedback we’re really happy that you were pleased with the furniture you ordered and the service you received from our courier. We'd love for you to consider us for any future purchases.
Kind regards,
CuddleCo
Amazing products
Great company, great people and amazing products! Managed to get everything together for our new baby using cuddle co. Great quality and looks great! 🤩 thankyou!
2026年2月20日
自発的なレビュー
CuddleCo からの回答
Thank you for your kind feedback we’re really happy that you liked our products and that we were able to help you prepare for the arrival of your new baby.
Kind regards,
CuddleCo
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