Product : CuddleCo Storage Unit in Pebble Batch No, : F5091025UK After assembling this storage unit, I noticed a very strong chemical odour. I personally experienced headaches and chest tightness wh... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I recently bought a pavilion tent and a soft play set for my little girls birthday. They are really easy to set up and excellent quality. The colours and materials are really beautiful. My little girl... もっと見る
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The first time I have used this company and would happily recommend them. The parcel was lost by the delivery company and CuddleCo immediately replaced it and sent it to the recipient with no issue... もっと見る
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After searching around shops we decided on the Cuddleco Remi. Purchased it direct from cuddleco, got a delievery slot and waited for its arrival. On the day it was due to arrive i checked the tracking... もっと見る
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企業情報
当該企業による記述
At CuddleCo, we design nursery furniture and baby essentials combining safety, comfort, and practicality to support everyday family life. From the first nights through to the toddler years and beyond, our collections are created to grow with your child while fitting effortlessly into your home. Based in Manchester, UK, we are a dedicated team of designers, product specialists and parents. Our experience shapes everything we create, from cot beds and nursery furniture sets to playroom furniture and baby accessories, helping families feel confident from day one.
連絡先
2 Brindley Road, M16 9HQ, Manchester, 英国
- customerservice@cuddleco.co.uk
- cuddleco.co.uk
2.7
期待以下
178件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 41％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
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Arrived on time
Arrived on time, good quality. Easy to assemble.. wardrobe was the trickiest but overall very happy
2023年11月21日
Lovely product
Lovely product. No issues putting it all together. Quality material and I already know it will last long.
2023年10月25日
I received only one of the two items I…
I received only one of the two items I ordered without explanation and pre warning
2023年8月25日
Great present, quick delivery!
Ordered a trike for my child’s first birthday and can’t wait to put it up. Can’t comment on the actual product, but it was easy to order and delivered swiftly!
2023年7月4日
自発的なレビュー
Great product
Great product, easy to put together and exactly the way it looks online. Shop forgot to ship my entire order, so had to wait another week to have it complete. As soon as I contacted them, they shipped the missing item next day delivery.
2023年6月25日
Poor material mattress
Poor material mattress, unsafe for baby, not chance to return after checking the mattress! So disappointed and not recommended
Don’t waste your money
2023年6月25日
Ordered a Liki Trike S5
Ordered a Liki Trike S5, it's too small for a two years old, so we needed to return it back. The company comes with all different excuses not to issue the refund. We will go to a 'small claims court' now...
Do not use this company, customer service is useless!
2023年6月29日
自発的なレビュー
CuddleCo からの回答
We truly understand your disappointment as the outcome of your return request might not align with your initial expectations. We did receive the trike you sent back and promptly carried out a detailed inspection. It appears that the trike had been used and had a significant amount of individual hairs on it. We have provided pictures illustrating these findings.
Our return policy states that items should be returned in the condition they were received, and it seems that the trike falls under the category of 'used' based on our inspection. As a result, we regrettably cannot process a refund for this item.
However, as advised we are more than happy to arrange for the trike to be returned back to you at your earliest convenience, we are awaiting your reply to let us know when would be a good date for you to receive the delivery?
Great service
They originally sent us the wrong part of the cot bed but resolved it very quickly
2023年5月24日
Lovely cotbed
Ordered cotbed and mattress for when our baby Grandson visits. Great quality, easy to assemble, delivered on time.
2023年4月25日
So far all happy
So far all happy with experience and products ordered. When I placed my order for a three piece nursery set and a mattress I was texted that night to confirm a delivery date. Items arrived on expected date minus one box, which the courier immediately told us about and said it should arrive the following day. It didn't so I contacted cuddle co who were quick to respond and contacted the courier company. It appears the missing item had been lost so cuddle co have arranged for a replacement to be sent on another day of my choice and have upgraded the delivery free of charge to the 2 person room of choice delivery. I have only just started to put together the furniture (minus the wardrobe due to the missing box) but so far I am very pleased with the quality of the product for the price.
2023年3月23日
自発的なレビュー
Very quick delivery and perfect fit
2023年3月25日
I would put zero but that’s not an…
I would put zero but that’s not an option!! Ordered furniture £850 I’ve had to chase this company up regarding updates you get zero communication. Customer service team shocking can only email and you get a different person each time and you have to go through the same things over and over again.
I received a text with available days for delivery, I responded and a text confirmation was sent yet no delivery was made!! I still don’t have any furniture, customer service have no clue what to do. Never ever order from this company it’s the worst company I have ever ordered from.
2023年4月7日
自発的なレビュー
Item arrived on time
Item arrived on time, as described, good quality product, would recommend
2023年3月11日
Terrible quality products
Ordered a cot - the holes didn’t line up so couldn’t assemble it. Second cot arrived and I had another similar issue. Third time lucky and cot assembled without any issues - I wasted lots of time.
They sent me a free product as compensation - I had quality issues with assembling this product too.
Can’t make calls to customer service - very frustrating.
Would never order from this company again.
2022年12月28日
自発的なレビュー
Hire a delivery service that offers…
Hire a delivery service that offers times to accommodate customers that work full time.
I had a member of your customer service team email me, basically saying that they can only deliver on days I am at work and can’t get off. They said they can deliver the next day if I replies by 4pm which I did. I haven’t heard back any confirmation of the delivery is coming or not. I don’t expect to be told to email back by a deadline only to have the deadline your staff set ignored and no correspondence following this. Unacceptable.
2022年12月14日
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