Cupcakes London レビュー 

Quite simply. The best vanilla birthday cake I have ever tasted! My view was echoed by many of the guests at my nieces birthday party. I am so impressed and recommend Cup Cakes London to everyone!

Try it! :)

Couldn’t have asked for more - conscientious and caring customer service, and seriously delicious cupcakes! Huge thanks to Tim.

Good cupcakes but delivered a full day late. Did not deliver at the time requested on order.

Delivery was quick and easy. This was the perfect birthday gift to send someone. I ordered 6 cupcakes and one of the birthday balloons.

Thank u for getting cupcakes and balloon to my sister for her birthday whilst I’m abroad. She loved them!!!

Couldn’t deliver on the timing that they suggested would be possible when I booked and paid. Called me after my delivery slot to inform me that delivery wouldn’t be possible for atleast another 5 hours. Had to cancel the order.

In response

I appreciate that my order was last minute but I don’t think I should have been offered a time slot if it couldn’t be met due backlog/ traffic etc. I thought the service that I was paying for was for that kind of speedy delivery. Had I known this was not possible when I made the order I would have tried another company that could offer delivery within a few hours. I was refunded very quickly and had no issue with that.

They are superstars with their they made a small occasion look special.

What a spectacular company!! Superb tasty cupcakes, wonderfully presented, fabulous price and brilliant customer service! They kept me informed and updated throughout! Would recommend to anyone one

Beautifully fresh tested cupcakes, excellent service.
Thank you very much ❤️

late a day, but they did the most to rectify this mistake

EDIT AFTER RESPONSE: Just to be clear here, I have no knowledge of where your offices / pastry shop is based and how far away they are of a given address. The way the website is designed, allows you to pick very specific timeslots (so this might need to change if these are not achievable). And yes, I confirm that you did offer me an alternative timeslot. Instead of my original 3pm slot the timeslot was 5 hours later, at 8pm, and at which time the birthday person would have been already out having birthday celebrations. Just to tell the whole story. One more detail: I did initiate the order earlier than when you got this but got confused with the option to pay by 'vooch' and save £5. I had to research this company, see how legit it is etc. before even placing my order. So I didn't really expect that you bake and deliver the goods within 20 mins, originally I was aiming for a timesloot 1 hour after the order.

ORIGINAL MESSAGE: I ordered a birthday gift for same day delivery - a balloon and 6 cupcakes. £40 total, which was probably the cheapest price around. However, later on that day I was informed that the delivery would need to take place later than my originally indicated time, as there were issues with the timeslots (which might have been outside of their control, but unfortunately I'm rating based on the overall experience and service).

The birthday person wouldn't be at home at the newly indicated time, so they did cancel and refund my order. No issues with that at all, however I ended up not giving the birthday gift in the end, therefore I cannot rate with more than 2 stars.

Professional and very well organised way of ordering and delivering our gift.

And the cupcakes were all delicious and super tasty!

Thank you 😊

I had a very positive experience with my order from Cupcakes London. Customer service was very friendly and helpful with placing my next day order (which was a last minute order). There was prompt communication, placement and decor of cupcakes and balloon was beautiful, and the cupcakes were delicious. I will definitely order from Cupcakes London again, and I highly recommend you do too :)

Product was great and the speed of delivery and level of customer service were even better!!

Responsive on email and very pleased they offer same day delivery!

Nice to receive a message to say the cakes had been delivered.

Will certainly order again.

Wonderful speedy service with a beautiful selection of treats! Thank you Tim for your kindness and professionalism.

The cakes looked and tasted amazing and they pulled out all the stops to get the order turned around in time for my birthday. Everyone commented on what an incredible centre piece they made. Lovely cakes and lovely people.

This is the third time I’ve ordered and the customer service remains tops. And the cupcakes are the BEST!

Great service. Great cupcakes. Arrived timeously

I sent birthday cup cakes to my son, they arrived on time and were delicious. He was very pleased!!