Curam レビュー 598

Curam からの回答

2024年8月9日 に更新

Hi Rachel,

Thank you for taking the time to leave us this wonderful review. We are delighted to hear that you're enjoying Curam and that our team have been so supportive. Thank you for being part of our wonderful Care Professional community, and we wish you all the best with your future clients.

Best wishes,

Eve - Marketing Assistant

Curam からの回答

2024年7月15日

Dear Tony,

As you have left these reviews simply under the name Tony and won’t contact us with any further information, we are not able to find you or your number on our system. If you follow the opt-out instructions on the WhatsApp's you received then you will be unsubscribed from those messages. Curam is the largest online Care Professional platform in the UK, and we are committed to helping all our clients and Care Professionals. If you decide to provide us with the details we need to help you, we will be able to assist and resolve any issues promptly.

Best wishes,
Eve – Marketing Assistant

Curam からの回答

2024年6月17日

Hi Channy,

Thank you for taking the time to leave us this great review. We are thrilled that you've found the Curam platform so easy to use, and you've felt supported by our team. If you have any questions or queries, please contact our support team on client@curamcare.com or carer@curamcare.com.

Best wishes,

Eve - Marketing Assistant

Curam からの回答

2024年5月28日

Hi Corrina,

Thank you for taking the time to leave us this wonderful review. We are thrilled that you feel that Curam has everything covered. If you have any questions or queries, please do reach out to our support team.

Best wishes,

Eve - Marketing Assistant

Curam からの回答

2024年5月28日

Hi Laurie,

Thank you for taking the time to leave us this review. We are delighted that you're finding Curam to be such brilliant support. If you have any questions or queries, please do reach out to our support team.

Best wishes,
Eve - Marketing Assistant

Curam からの回答

2024年5月20日

Dear Olga,

We are sorry to hear you have had a bad experience, however any suggestions of transacting offsite results in removal from the platform. This not only invalidates our insurance policy but is also a safeguarding risk. We wish you all the best in your future career.

Best wishes,

Eve - Marketing Assistant

Curam からの回答

2024年4月29日

Hi Lorna,

Thank you for taking the time to leave us this great review. We're glad you were able to find a carer so quickly and able to message them so easily.

We know sometimes it is difficult to meet your carer before the first shift, but we do have a feature called CuramMeet, where you can have a one-to-one video call with your chosen carer. If you'd like to learn how to use CuramMeet, we have a step-by-step video to help here: https://www.youtube.com/watch?v=hB4KTvPGdms. If you ever need any assistance or have any questions, please don't hesitate to reach out.

Best wishes,

Eve - Marketing Assistant

Curam からの回答

2024年4月23日

Hi Victor,

Thank you for taking the time to leave us this wonderful review. We're thrilled that you've found Curam so practical and user-friendly.

If you ever need any assistance or have any questions, please don't hesitate to reach out.

Best wishes,

Eve - Marketing Assistant

Curam からの回答

2024年4月23日

Hi Shriduttkumar,

Thank you for taking the time to leave us this review. We are delighted that you've found our app so useful and have been enjoying using Curam.

If you ever need any assistance or have any questions, please don't hesitate to reach out.

Best wishes,

Eve - Marketing Assistant

Curam からの回答

2024年4月16日

Hi Richard,

Thank you for taking the time to share your positive experience with Curam. We're delighted to hear that your Well-being weekends have been so successfully supported by Curam carers for the third time.

It's fantastic to know that our app's easy navigation and communication features have been so beneficial for you. We're thrilled you've found posting jobs so easy and that your applicants have been so engaged and have exceeded your expectations.

Providing high-quality care is a top priority at Curam and we're committed to supporting both our clients and carers. So it's great to hear that you've felt so reassured by our HQ staff's support.

If you ever need further assistance or have any questions, please don't hesitate to reach out.

Best wishes,

Eve - Marketing Assistant

Curam からの回答

2024年4月8日

Hi Egipha,

Thank you for taking the time to leave us this great review. We're so glad that you've found Curam's response time so quick and have been enjoying our recent updates. Thank you for being part of the wonderful Curam carer community, we wish you all the best with your future clients.

Best Wishes,

Eve - Marketing Assistant

Curam からの回答

2024年3月25日

Hi there,

Thank you for taking the time to leave us this fantastic review. We know how difficult it can be to find the right carer for a loved one, so we are delighted that you've found Curam so invaluable in your search. We know that being able to directly talk to your potential carer is important in order to make the right choice, so we're thrilled that you've been enjoying and utilising these features.

If you require any further help, please don't hesitate to reach out to us.

Best wishes,
Eve - Marketing Assistant

Curam からの回答

2024年3月21日

Hi there,

Thank you so much for sharing such fantastic feedback. We know how stressful arranging emergency care at short notice can be, so we're delighted you were able to quickly find a brilliant carer who helped avoid a hospital visit.

Please know we're always here should you ever need us in the future.

Our best wishes,
Carol - Client and Carer Support Manager

Curam からの回答

2024年3月13日

Hi Alan,

Thank you very much for taking the time to leave this wonderful review. Here at Curam we want to make our platform as user-friendly as possible, so we're incredibly pleased that you've found using Curam so efficient. Thank you for your kind words about our team, we're glad you found them so friendly and helpful. If you require any further help, please don't hesitate to reach out to us.

Best wishes,
Eve - Marketing Assistant

Curam からの回答

2024年3月7日

Hi Carly,

Thanks for taking the time to leave us this wonderful review. We are delighted that you've found Curam such a brilliant service to use and that you've found an amazing carer. If you require any further help, please don't hesitate to reach out to us.

Best wishes,
Eve - Marketing Assistant

Curam からの回答

2024年3月6日

Dear Adam,

Thank you so much for taking the time to share your feedback. We're so pleased to hear your mother has been able to stay in her own home and you've had such a great experience using Curam.

We know that being able to maintain independence is one of the most valuable things a carer can assist with. We hope as a result, your mum is thriving and we're here to help should you ever need us in the future.

Best wishes,
Annika - Client & Carer Support Team

Curam からの回答

2024年3月1日

Dear Christina,

Thank you for taking the time to leave a review. We take client and carer safeguarding very seriously. Carers are thoroughly vetted before being approved on Curam and we require their information to be updated continually. In the case of the carer you contacted, her account was temporarily suspended while we awaited the uploading of her up-to-date DBS certificate. Once we had that, her account was reactivated and her messages were once again visible to you.

The carer’s fee is 15% and they are advised at interview to factor this in to their rates. This fee provides them with marketing to current and future clients, accounting and tax advice, membership of NACAS, free online training and ongoing tech investment in the Curam app to support them as lone workers in the care sector – this includes important safety features such as an introductory meeting log, and safety feature by which carers can alert trusted contacts with their exact location.

With regard to closing job posts, we do this periodically at the request of carers to keep the board up to date. Furthermore, carer availability changes, so an applicant who applied last month may no longer be available. Therefore, we advise clients to create new job posts for current needs. Clients can create and close as many job posts on Curam as they wish, at no cost.

We called you the day you registered, as we do all clients, to offer any support you might need, but there was no answer. A few days later, Deanna called again to advise you that the carers are self-employed. The record of the conversation noted no issue. Debbie emailed you with advice on how to proceed once you had found a carer and your reply was most amiable. We also facilitated your wish to pay via WECIL rather than, as usual, through our third-party payment system.

Perhaps you could email client@curamcare.com to let us know which interaction was rude and I will make sure to follow it up?

Best wishes,
Jane
Client and Carer Support Manager

Curam からの回答

2024年2月26日

Hi Katya, thank you for taking the time to leave us this wonderful review. We're so glad that you've found our app so easy to install and operate, and that our platform so efficiently helps you look for jobs. Thank you for being part of the wonderful Curam carer community, and we wish you all the best with your future clients.

Best wishes,

Eve - Marketing Assistant

Curam からの回答

2024年2月22日

Hi Gabriele,

Thank you so much for taking the time to leave us this fabulous review. We are so glad that you've found some wonderful clients on the Curam platform and that you've been working with us for so many years. We pride ourselves on our fabulous client and carer support team, so we're thrilled that you've found them so helpful.

Thank you for being part of the wonderful Curam carer community, and we wish you all the best with your future clients.

Best wishes,

Eve - Marketing Assistant

Curam からの回答

2024年2月21日

Hi Lill,

Thank you for taking the time to leave us this fantastic review. We are delighted that you've found the Curam platform so easy to use and that our team have been so helpful with your questions and queries. While our fees are the lowest in the sector, we do appreciate your feedback. We're so glad that we've been able to help you with your dream of becoming a self-employed carer on a full-time basis.

Thank you for being part of the wonderful Curam carer community, we wish you the best with your future clients.

Best wishes,

Eve - Marketing Assistant