The Curtain Factory Outlet レビュー 

Excellent service. Contacted the company yesterday by telephone at 12.45, and the fabric arrived before 11am this morning. Will certainly use them again - very competitive pricing and friendly personal service

Great customer service, a good quality product and really fast delivery. I ordered curtain lining online and also called them for confirmation of delivery timeline. The man spoke to on the phone was so helpful, I should have asked his name. I am confident to recommend them.

15.02.21

Curtain Factory Outlet

You deserve five stars from us!!!

Brilliant, efficient service all round.

We ordered ready made curtains from the Ashley Wilde range. When they arrived they were perfect for us. Beautifully made, great quality and a lovely suitable colour for our home.

We will definitely be promoting you to our friends and family.

Look forward to ordering from you in the future.
Keep up the excellent customer Service.

Congratulations, especially through these difficult times.

Thank you

Much appreciated

Mary and Bruno Nikoloff

Quick, efficient and good product

I ordered some fabric during the Covid 19 lockdown. I received a despatch notification 3 days later and received the fabric the following day. Very impressed and fabric was perfect and good measures. Thank you.

I placed an order with Curtain Factory Outlet for some fabric after ordering a few samples from them.
The dispatch time was 2 days which is good. The delivery cost was £7 which is not cheap. I was sent a confirmation email with tracking details but they were incorrect. I contacted Customer Services but they too gave me the wrong details. I had no idea when the parcel would arrive. I contacted Customer Services again but they did not reply for four days. In the meantime I got a "sorry we missed you" card in the post saying that I had to collect the parcel myself, with no other option. I had to drive and as it turned out it was a bulky item (not sure what a customer with no car would have done). The parcel had a name printed on it that was wrong and the store manager refused to give it me. It took some persuasion.
The fabric that was sent to me was slightly more than I ordered which is a good thing, but I believe that is how it came from the manufacturer. There was some colour variation with one of the two fabrics I ordered, but I had been warned about this, so it is ok.
I accept that the product itself is of a good quality, but that is down to the manufacturer (Warwick), I also accept that the price was really good! but Customer Service for me is key, and I do not think I am unreasonable to give just two stars for poor and unhelpful service in this day and age.I hope in the future other customers have a much better experience.