SCAM. Product was nothing like what was ordered. I ordered a dress in 2 sizes. What arrived was a completely different pattern, cut, material, color than advertised.
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I placed the order and checked tracking after 2 weeks and I couldn't quite tell where the dress was located so I emailed customer service because I needed the dress for an event. I received a quick r... ãã£ãšèŠã
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Quality is poor and not as nice as website displayed especially for the price point. They also have different versions of return policy. The one that I pull up on the website states a flat 9.99 fee an... ãã£ãšèŠã
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I bought a dress and it was delivered today. I decided to return it because I changed my mind and I cannot log into my account and it won't let me change my password to get into my account. Then when... ãã£ãšèŠã
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Picture this: You, commanding the spotlight, embraced by admirers,celebrating your unique beauty and individuality. This vision fuels our inspiration at CURVElNS. We believe our creationsgo beyond mere clothing-they ignite moments of authentic self-expression and unwavering confidence. CURVElNS is rooted in empowering every body. We curate fashion that celebrates curves and enhances self-assurance.Our commitment blends impeccable craftsmanship with stylishdesigns, ensuring every woman experiences the allure of luxury. Our Mission To provide every plus-size woman with stylish, perfectly fitting, and comfortable high-quality partywear. Join us at CURVElNS and discover how we redefine elegance, oneconfident curve at a time. Curve in, beauty within!
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SCAM
SCAM. Product was nothing like what was ordered. I ordered a dress in 2 sizes. What arrived was a completely different pattern, cut, material, color than advertised.
2026幎4æ10æ¥
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Curveins ããã®åç
Hi there,
Weâre truly sorry to hear about your experience â this is absolutely not the standard we aim to deliver.
However, weâre currently unable to locate your order in our system based on the information provided. To assist you as quickly as possible, could you please share your order number or the email address used for the purchase?
We take all product concerns very seriously. If there has been any issue with the item you received, we will make it right. We offer a 30-day return and exchange policy, and weâre committed to ensuring every customer is satisfied with their purchase.
Please feel free to reply here or contact us directly at support@curveins.com, and our team will prioritize your case.
Thank you for bringing this to our attention â weâre here to help.
A great experience customer service
A great experience customer service, the product great. I love my dress. I will be shopping again.
2026幎1æ5æ¥
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Curveins ããã®åç
Thank you so much for the kind words! We're thrilled you loved the dress and had a great experience. Can't wait to see you shopping with us again soon
I was nervous because of reviews butâŠ
I was nervous because of reviews but the dress I ordered arrived in a week and is beautiful. Itâs exactly like the photo and the material is exactly as expected.
2026幎3æ7æ¥
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Curveins ããã®åç
Hi Kellie,
Thank you so much for your lovely review. It truly made our day!
We know it can feel a little uncertain ordering online, so hearing that your dress arrived quickly and was exactly as you expected means the world to us. Our team works hard to make sure every piece looks just as beautiful in real life as it does in the photos.
Your feedback is incredibly encouraging for our team, and it also helps other customers feel more confident when choosing Curveins.
Thank you again for trusting us and for sharing your experience. We hope to dress you again for many more special moments.
Warmly,
The Curveins Team
Excellent Customer Service and Good Quality
I placed the order and checked tracking after 2 weeks and I couldn't quite tell where the dress was located so I emailed customer service because I needed the dress for an event. I received a quick reply that said they would prompt the shipping company to ship quickly. I received the dress the next day. Likely not due to the prompt, BUT I did receive a real and timely reply from customer service that was helpful. I was also pleasantly surprised about the quality of the dress for the price. Back in the day I did some pageants so I've worn a lot of sequin dresses and this one was good quality for the price. Pleasantly surprised after order from a social ad. Thank you Curve Ins!
2026幎2æ16æ¥
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Curveins ããã®åç
Thank you so much for your thoughtful and detailed feedback! Weâre thrilled to hear that our customer service team was able to assist you promptly and that you received your dress in time for your event. We also appreciate you sharing your positive experience with the quality of the dress, especially given your background in pageants.
At CurveIns, weâre committed to providing both great customer service and high-quality products, and weâre so glad we could meet your expectations. Thank you for choosing us, and we look forward to serving you again in the future!
If you ever need anything else, please donât hesitate to reach out.
Difficult return
I ordered 2 dresses for a special occasion. Dresses seemed fine, decent quality, accurate to the description online. But neither fit and I cannot get a reply from my emails to return them. I have sent multiple emails and my window to return the items is getting shorter. I canât find a phone number to get a hold of customer service.
2026幎1æ20æ¥
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Curveins ããã®åç
Weâre truly sorry for the inconvenience this has caused. Our professional customer service team has already responded to your emails, but we apologize if you didnât receive it or if it was missed.
Please check your inbox (and spam folder just in case) for our reply, as weâve provided instructions for your return. If you still need assistance, feel free to reach out again, and weâll make sure to resolve it as quickly as possible.
Thank you for your patience!
Lack of response
I ordered several dresses in different sizes to try. However, I received a dress that I didnât order rather than one I did. Contacted the company and it first they were very responsive. Once I asked for a return label to send all the dresses back I have not received a response despite emailing twice requesting a return and response.
2026幎1æ30æ¥
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Curveins ããã®åç
Weâre truly sorry for the inconvenience this has caused. Our customer service team has already replied to your email and is working to resolve the issue with your order.
If you havenât received the return label or if you still have any concerns, please feel free to reply directly to our email, and weâll make sure to assist you right away.
Thank you for your patience!
No Response to Return Request
I'm still waiting to receive a response to my request for a return label or shipping address to return a dress. Its nearing time for the 30-day return window -- it seems like they're purposely holding off responding so then they can say it's too late for me to return. Why not just have the ability to download a return receipt from the website or provide the shipping address -- that's what Shein does. But this is a company that sells the same exact dresses for double and triple the prices and doesn't provide a clear way to return. Never again! And I'll be contacting my bank to report the purchase as a fraud/scam and reverse the charge. Take my advice, don't bother with this company -- go to Shein instead. It's the exact same dresses for half the price and you can easily return if it doesn't work out.
2026幎1æ25æ¥
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Curveins ããã®åç
Thank you for your feedback â weâre truly sorry for the frustration this experience has caused.
We want to clarify that we did not intentionally delay any response. Our team aims to respond to all return requests within the 30-day window, and weâre sorry if there was any delay or miscommunication in your case.
At CURVEINS, we focus on original design, quality fabrics, and fit for plus-size customers, and weâre continuously working to improve both our products and service experience. Your feedback is important to us and helps us do better.
Weâd really appreciate the opportunity to resolve this for you. Please contact us at [support@curveins.com] with your order number, and we will prioritize your case and assist you with the return as soon as possible.
We sincerely apologize again for any inconvenience caused and hope we can make this right.
Improved communication
Initially I left a negative TrustPilot review, regarding issues with sizing and quality, but most importantly lack of response to my return request. After I left my TrustPilot review, the company responded to my emails and initiated and fully processed my return. After they finally contacted me, their communication was excellent. I only wish that it did not take a negative review to do it. Because of the 180, I am moving my review to 3, with the caveat that Iâm still skeptical about the reviews of the products (my product review wasnât posted and two other reviews (one incorrectly describing the product - so fair enough) were taken down).
2026幎1æ8æ¥
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Curveins ããã®åç
Weâre truly sorry for the inconvenience and frustration this experience has caused. Our customer support team has already reached out to you and is actively assisting with your after-sales request. We take feedback like this very seriously and are committed to providing you with a satisfactory resolution. Thank you for bringing this to our attention.
I have been trying to return a $400.00âŠ
I have been trying to return a $400.00 order sent 200 emails and not one word. The zip was broken on 1 dress and the other 2 was misfitting
2025幎12æ2æ¥
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Curveins ããã®åç
Hello Willow,
Our customer support team reviews and responds to emails every day. Please kindly confirm that your message was sent to our official support email: support@curveins.com. At the moment, there are no unreplied emails in this inbox.
Please rest assured that we take all after-sales inquiries seriously and handle them promptly. For any quality-related issues, once verified, we will either issue a refund or arrange a replacement right away.
If itâs convenient, please contact us again at support@curveins.com
, or simply provide your order number, and our support team will reach out to you and assist as soon as possible.
Thank you for your understanding, and weâre here to help.
Great quality and excellent prices.
Great quality and excellent prices. Even though I had to return two dresses because they were a bit big, the process was quick and easy.
2025幎11æ21æ¥
Curveins ããã®åç
Thank you so much! We're really happy to hear you loved the quality and prices. Sorry the two dresses were a bit big, but we're glad the return process was quick and easy for you. Thanks again for your kind review â it means a lot to us!
Absolutely a scam!
Absolutely a scam!
You liars want to claim you respond to all emails in 24 hours i am STILL WAITING FOR A RESPONSE ON MY ORDER- oh but you have timeeeeee for a negative review tells you this is exactly the type of scam website you expect- no phone line and a gmail email for the business that NEVER gets answered!!!
Maybe check that gmail email inbox since you still haven't responded and took my money I'll be submitting the chargeback today since you all want to be scammers
2025幎11æ4æ¥
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Curveins ããã®åç
Hello,
For any customer service inquiries, please contact us directly at support@curveins.com â our team will reply within 24 hours after receiving your email.
Regarding your order, weâve checked and the dress was scheduled to arrive at our warehouse this Friday. Since we noticed that you were in a hurry, our after-sales team processed a refund yesterday and sent you an email notification. Please check your inbox for the details.
We kindly ask you to also check your payment account, and if the refund hasnât been received within 3 business days, please let us know â weâll follow up immediately to make sure itâs resolved.
We sincerely apologize for the inconvenience and misunderstanding caused. CURVEINS will continue to improve our service, and we truly appreciate your valuable feedback.
Thank you again, and we wish you a wonderful day!
Best
Curveins
Reached out multiple times for an orderâŠ
Reached out multiple times for an order update the advertised shipment time was for 2 weeks- 10 days in and no response no updates. As a forst tike customer this os important to me since the item is needed for a special event and is time sensitive.
2025幎11æ5æ¥
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Curveins ããã®åç
Hi Roger,
Weâre so sorry to hear about the trouble and truly understand how important this order is for your event. We reply to all emails within 24 hours, but we werenât able to locate your order under your name.
Could you please share the name or email used for the purchase, or your order number? Once we have that information, weâll look into it right away and get back to you as soon as possible.
Thank you so much for your patience! ð
Best regards,
The CurveINS Team
Quality is poor and not as nice asâŠ
Quality is poor and not as nice as website displayed especially for the price point. They also have different versions of return policy. The one that I pull up on the website states a flat 9.99 fee and now that I have initiated a return they are saying itâs an additional $5 per a dress. Will update once return is processed but I fear that is going to be a problem based on this.
2025幎8æ23æ¥
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Curveins ããã®åç
Hi Evanna,
Iâm very sorry for the inconvenience youâve experienced. I understand your concern. To clarify, the return policy does state the flat $9.99 return fee, along with an additional $5 fee per dress. I truly apologize if this was not clear when you reviewed it on our website.
Our support team will make sure your return is processed smoothly, and weâll do our best to assist you through the process.
Thank you for bringing this to our attention, and again I apologize for the frustration caused.
Best regards,
Curveins
Scammers
Scammers . Please do not buy from these people. They wouldnât cancel order and never responded to returning the order. Iâm sure it done work anyway
2025幎8æ14æ¥
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Curveins ããã®åç
Hi LaToya,
I am very sorry to hear about your experience, and I completely understand your frustration. This must be a misunderstanding. We have already notified our support team, and they will make your case a priority.
At the moment, we are unable to locate your order using only your Trustpilot username. Could you please contact us directly at support@curveins.com
with your order number and the email address used to place the order? Once we receive your message, our support team will respond right away and help resolve the issue for you.
Thank you for bringing this to our attention, and again, I apologize for the inconvenience caused.
Best regards,
Arthur
CurveINS Team
My second time buying from Curveins
This is my second purchase from Curveins. Both orders were flawless.
2025幎7æ9æ¥
Curveins ããã®åç
Thank you so much for your continued support! Weâre thrilled to hear both of your orders were flawless â it truly means a lot to us ð
I strongly recommend to NOT buy fromâŠ
I strongly recommend to NOT buy from Curveins. They do not honor their return policy by using a tactic of being unresponsive to requests for return information. I believe they do this to stall and get past the 30 day return window. My wife is 2 days away from going past the return window and they have been unresponsive to multiple requests over a week. I do not like businesses that lack integrity. If they elect to not support her return, Curveins WILL be held liable. It needs to happen to protect others in the future. I am okay with using my resources to protect others from bad businesses.
2025幎7æ17æ¥
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Curveins ããã®åç
CURVEINS would like to take this opportunity to reaffirm that we value every customer and every order. We are committed to providing honest and reliable after-sales service.
If any misunderstanding or inconvenience is caused by a mistake on the part of our customer service teamâeven if the return period has passedâwe will still take full responsibility and ensure the issue is properly resolved.
Please feel confident when shopping with us.
There was a miscommunication that they made right
This is a follow up to below review. After additional contacts with company this was resolved and my card was credited back the full amount including shipping for the miscommunication. They are pretty dresses so I hope they continue to work on their customer service training.
_________
I placed an order and received. When I reached out to customer service, they were all willing to help with an exchange. When I told them I wanted to return, they replied it was too late even though I just got the garments FOUR DAYS earlier. I sent the order and delivery screenshots and they are STILL giving me the runaround. They will not provide a return slip. I guarantee they are trying to wait this out for a few weeks. I have had FOUR emails so far and am beyond fed up. I spent $295.00 on 3 dresses and cannot get them to send me the information that is described in their return policy. They say U.S. company. Sounds like I am not the only one with this issue.
If you have an issue, continue ro reach out to this company to get resolved. As stated above, they did make this right! Thank you!
2025幎7æ11æ¥
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Curveins ããã®åç
Thank you so much for the update, and we are truly sorry for the misunderstanding earlier. We are committed to putting our customers first and resolving any issues with care. Our return policy allows for exchanges and returns within 30 days of delivery, and we will continue doing our best to improve our service. We truly appreciate your patience and understanding! ð
I bought a dress and it was deliveredâŠnow I'm trying to return it and they won't let me.
I bought a dress and it was delivered today. I decided to return it because I changed my mind and I cannot log into my account and it won't let me change my password to get into my account. Then when I press the forgot my password button, it says I've tried too many times. Not great customer service.
2025幎6æ23æ¥
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Curveins ããã®åç
Weâre truly sorry to hear about the trouble youâve experienced and apologize for the inconvenience. Our support team is already working on resolving this issue for you. We have contacted you directly at support@curveins.com. We will assist you with your return and help you access your account.
Answer your question
Hi there ,
Canât respond to your answer/response in same place. So new message.
You asked which dress I was interested in for sizing:
It is: Curveins Plus Size V-Neck Floral Ruffle Hem Maxi Dress-color blue
$108.99 USD
If you pull up size chart on page with dress picture you see it doesnât go to right for waist and hip measurements.
Frances Fredrico
2025幎5æ8æ¥
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Curveins ããã®åç
Hi Frances! Our product team has reviewed the dress and confirmed that due to its design, the hip measurement wonât be an issue. Their initial recommendation is a 1XL, and you can directly refer to the bust and waist measurements for sizing. For easier communication, we suggest sending your bust, waist, and hip measurements to support@curveins.com or office@curveins.com. Feel free to reach out with any questions!
The dress is stunning
The dress is stunning. Fits to size. Even with shipping issues, Customer service was right on it. Helped me. Even reimbursed my priority shipping since it was delayed. All in all, I would highly recommend and buy again!!!
2025幎5æ2æ¥
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Curveins ããã®åç
Hi Margir,
Thank you so much for your kind words! Weâre thrilled the dress fits well and that our team could help with the shipping issue. We canât wait to see you shop with us again! ð
Best,
CurveINS Team
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