I am very disappointed with the customer service. I have sent several emails regarding my order and have not received any response. My messages have been completely ignored, and nobody has contacted... もっと見る
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Absolutely awful experience! I purchased a bracelet from them a few months ago and the shipment took well over 2 months to arrive. On top of that, I had already paid for shipping but was also charged... もっと見る
Bought my first necklace donkey years ago, it lasted so long but the chain was broken due to an unfortunate incident. Replaced with a sports necklace but still haven’t get over it when I wear casual o... もっと見る
The website is a bit buggy at times I went to select a bracelet to purchase and the purchase button kept not working or adding anything to my cart even thou you we're still in stock. So I just went an... もっと見る
企業情報
当該企業による記述
Our brand is all about human connection - we pride ourselves in offering meaningful and elegant jewelry that eternalizes unforgettable moments. You don't need to settle with flowers or generic designed jewelry.
連絡先
1.9
期待以下
1445件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
EXCELENTE
Son joyas increíbles, de calidad y sobretodo con un gran peso de importancia debido a la personalización de las mismas
Estoy muy contento con los productos
2024年4月13日
自発的なレビュー
my order isn’t arriving
I am waiting and waiting, I informed the customer service and they were no help. I just want my stuff!!!
2024年3月12日
Customcuff からの回答
Hello Flora,
We are so sorry hear that you have not received your order yet.
We have checked this with our CS team and it appears they have responded to your email explaining the tracking details. The tracking link is also included on the response. If you have any further questions, feel free to update the email thread and our CS team will gladly assist you further.
Thanks,
CC Team
apple-pay system is not integrated…
apple-pay system is not integrated correctly replaced the correct shipping address with the one in apple pay.
2024年4月11日
Customcuff からの回答
Hello Ivan,
We are so sorry for the inconvenience this has caused you. In most cases, these can be solved much faster if you contact our support. Apple Pay is set up by the user and not us so feel free to check your settings to change the delivery address you have initially saved.
For the changes, kindly contact support@customcuff.co so we can be able to help you further.
Thanks!
CC Team
I haven't received a cknfirmation email…
I haven't received a confirmation email of my payment. It's been one week now no communication. I need a refund please
2024年4月10日
Customcuff からの回答
Hello Emmanuel,
We are so sorry to hear that but upon checking, the order was marked delivered already and the order confirmation email was sent to the email address linked to your order. If there is an issue with the order, please contact us at support@customcuff.co
We look forward hearing from you soon.
Thanks,
CC Team
How easy it was
2024年4月9日
I ordered rings right before…
I ordered rings right before Valentine’s Day and i still DO NOT have them! I contacted customer support and have not heard back. I need my money back!
2024年2月12日
自発的なレビュー
Customcuff からの回答
Hello Briyanna,
We are so sorry to hear that you have not received your order yet. Please understand that this is not how we typically operate and allow me to explain what happened.
Last Feb 14, our CS team has reached out to you regarding the sizes of the rings. It seems they were not included when the order was placed. We have not heard back so the order was placed on hold. Another follow up was sent but no response still.
Please reach out to our CS team at support@customcuff.co if you still wish to get the order or ask for a refund. Our dedicated CS team will definitely process which ever option you choose.
Again, our sincerest apologies and thanks for the feedback.
Regards,
CC Team
I am so happy with my purchase!
I am so happy with my purchase!
I got me and my boyfriend matching necklaces with the date of when we got together(in morse code)and I can’t wait to give it to him on his birthday in two weeks!
It only took 9 days to arrive and the necklaces are so beautiful.
Definitely would order again !
2024年3月13日
Bracelets are great quality
Bracelets are great quality - heavy duty and not flimsy or too bendable.
The personalization is why I gave this a 4/5 stars. I wish the numbers were just a little larger and more centered. They’re closer to the top of the bracelet than in the middle. But that’s no big deal. I still love it! 🥰
2024年3月5日
Great customer service!
I needed to make a correction to an order and the team at Customcuff did an excellent job of fixing my mistake in a timely manner. They were very helpful and communicative! Top notch service! Highly recommended!
2024年3月2日
prepared myself not to expect so fast delivery
I ordered Custom Minimal Charm Necklace set/gold for myself and my husband to surprise my husband and I received it in 9 business day in Sydney.
Before i made my purchase i read reviews of trustpilot and just prepared myself not to expect so fast delivery. And after all i am really happy for product, tracking and delivery.
But still i wanted to know estimated arrival date. I wish CC really should try to inform us with estimated arrival date which sets clear expectations for us and stay calm… not get nervous checking tracking everyday.
The product was exactly what I expected. It is beautiful and good quality. My husband loved it so much. We absolutely love to have beautiful and unique necklace with our newborn’s birth data on it. Hope to wear it for long and keep it for our daughter.
2024年2月29日
自発的なレビュー
Act dishonestly
Act dishonestly, take missing information from customers, deal unsatisfactorily, first and last purchase
2024年3月12日
Customcuff からの回答
Hello Duc Viet,
We are so sorry to hear that you have not received your order yet. It seems the address you initially provided is incorrect and the parcel was returned to us. The success of the delivery is really dependent on the delivery address since it will take longer if not.
Kindly update the thread open for this issue since we can see that our dedicated CS team is actively resolving this issue for you.
The order will be reshipped once you have confirmed the address with them.
Again, our sincerest apologies and we appreciate the feedback.
Regards,
CC Team
I bought a pair of rings
I bought a pair of rings, and for starters it took more time to ship of what the website says, second; after they finally ship it from Europe to Canada, the delivery company says my items are delivered and no they are not… Customcuff isn’t answering customer support and I’m asking for my money back…. Its a very annoying purchase experience from this website…. Poor poor service…
2024年3月8日
自発的なレビュー
Customcuff からの回答
Hello Andrea,
We are so sorry to hear that and for us to assist you further, if you can please provide your order number that will be great. It seems you have not responded when we have requested for it.
Thanks and looking forward to your response.
Regards,
CC Team
It was in better quality then I was…
It was in better quality then I was expecting and made it in time.
2024年3月5日
Update delivery times at your website
The delivery time got a lot, more than what the website said, but their customer support was very helpful in tracking my shipment.
2024年2月15日
The team at Customcuff went above and beyond to ensure my order was perfect.
The team at Customcuff went above and beyond to ensure my order was perfect. From the initial design process to the final product, they were incredibly attentive and detail-oriented. I was able to get expedited shipping to make sure it lands in-time for my birthday.
2024年3月2日
shipping
this is my second time ordering from here, the first time went good, but the second time it took almost a month for the order to get to me. I contacted the custom cuff support and they were very helpful, I just didn’t expect it to take almost a month. I still haven’t received the order yet and is still waiting, during this time I wonder about a refund but I read their policy and they only give refunds under certain circumstances which is understandable. i understand it takes a while for them to customize and ship it out, but isn’t a month a bit too long to wait. I planned to surprised my partner with the gift, but it had took so long, that I eventually just told him
2024年2月6日
Customcuff からの回答
Hello Sunshine,
We are so sorry for the negative experience you had. Please know that this is not how we usually process orders but we have received a huge influx of orders for Valentine's day not to mention the temporary warehouse issue we had encountered which caused some orders not shipped as quickly as we could.
We can see that the order was delivered already and if you have any issues with the order feel free to email us at support@customcuff.co and we will be more than glad to sort it out for you.
We deeply appreciate your patience and time in sending your review.
Regards,
CC Team
I have yet to receive my order
I have yet to receive my order, and am not even able to track to. I even paid for quicker processing and shipping and have no clue where it even is.
2024年2月12日
Customcuff からの回答
Hello Arielle,
We are so sorry for the inconvenience this has caused you. Upon checking, the order was placed last Feb 12 and dispatched on the 14th. The order is currently in transit to you.
While we do not have any control over the courier's logistics management, it is a good thing we have given you Route insurance. Feel free to file a claim with them via this link: https://claims.route.com/
Feel free to contact our customer support at support@customcuff.co if you need further assistance regarding this.
Again, our sincerest apologies and thanks for understanding.
Regards,
CC Team
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