Customcuff レビュー 

1,445
•
TrustScore 5段階評価の2

1.9

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

I am very disappointed with the customer service. I have sent several emails regarding my order and have not received any response. My messages have been completely ignored, and nobody has contacted... もっと見る

5つ星のうち1の評価

Absolutely awful experience! I purchased a bracelet from them a few months ago and the shipment took well over 2 months to arrive. On top of that, I had already paid for shipping but was also charged... もっと見る

5つ星のうち5の評価

Bought my first necklace donkey years ago, it lasted so long but the chain was broken due to an unfortunate incident. Replaced with a sports necklace but still haven’t get over it when I wear casual o... もっと見る

5つ星のうち3の評価

The website is a bit buggy at times I went to select a bracelet to purchase and the purchase button kept not working or adding anything to my cart even thou you we're still in stock. So I just went an... もっと見る

企業情報

  1. 宝石店
  2. ・
  3. コスチュームジュエリー店
  4. ファッション アクセサリー店
  5. 宝飾デザイナー

当該企業による記述

Our brand is all about human connection - we pride ourselves in offering meaningful and elegant jewelry that eternalizes unforgettable moments. You don't need to settle with flowers or generic designed jewelry.


連絡先

1.9

期待以下

TrustScore 5段階評価の2

1445件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューに回答していません

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

1.9

すべてのレビュー

(1,445)

過去12か月のレビュー数: 18件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

So beautiful

The ring is even more beautiful than I imagined, customer support fullfiled all of my extra requests and shipping was fast, thank you! its an engagement ring so i hope it will last a lifetime <3

2024年5月5日
5つ星のうち1の評価

I will write due to my very bad…

I will write due to my very bad experience

I ordered on 24th of April
And today is 19th of May
And I didn’t receive my purchase until now !

It’s around a month and there’s no update since 5th of May

I have sent more than 5 messages and no one helped or tried to figure it out !

Finally, after the 6th message someone told me u have to contact Saudi Post
Then, I contacted them and they said (the package is returned back this is because CustomCuff put a blurred Postal sticker so we couldn’t reach u then we returned the package back) !!!

Is this my problem????!!!! The is very very neglected behavior and very bad customer service

They missed up one of my important occasions of my life

I don’t recommend CustomCuff at all
Especially if you are looking for gift for a special or an important occasion

2024年4月24日
自発的なレビュー
Customcuff ロゴ

Customcuff からの回答

Hello Meme,

First of all, we would like to apologize for the delay in getting your order and thanks for the feedback. Upon coordinating with our CS team, it seems the address you have provided was incorrect. The order was placed last April 24 and shipped the next day. The issue was Saudi Post was not able to deliver it since the address was incomplete. You seem to have just repeatedly added the city instead of providing the actual street or house number which is very much needed in order for them to locate it. As you know, the success of the delivery is solely based on the address. It seems the order was just in transit for 7 working days if the address was correct, this should have been delivered earlier than the transit time which is 10 working days.

Our CS team will reach out and provide more instructions on the reshipping of your order. Kindly wait for their email so this can be sorted out as soon as possible.

Thanks again and hope this clarifies it.

Regards,
CC Team

5つ星のうち5の評価

Satisfaction

I purchased this gold bracelet for my daughter's graduation, and she adores it. It's a symbol of her achievement, and the timeless design will remind her of this milestone

2024年4月15日
5つ星のうち5の評価

Most special piece of jewellery

I ordered an engraved bracelet for myself after my uncle died suddenly. I took something he wrote from a birthday card he sent me. I was so excited for it to arrive and it did not disappoint when it did. It is the most meaningful piece of jewellery I own, and I will treasure it forever. I am so grateful to be able to have a reminder of him with me always.

2024年3月12日
5つ星のうち5の評価

Gorgeous pieces of jewelry

Gorgeous pieces of jewelry. Every inch of this neckpiece is well though-out to compliment every feature of the person that wears it. Its magnetism compliments and makes it perfect for lovers and friends which is why my friend group got them.

2024年4月29日
5つ星のうち1の評価

Nicht erhaltene Bestellung

Ich habe für meinen Jahrestag eine Halskette bestellt, die jedoch nie ankam. Die Post gab an, dass es bei der Zustellung einen Fehler gab und das Paket nach Portugal zurückgeschickt wurde. Von der Firma selbst habe ich diesbezüglich keine Benachrichtigung erhalten - nur eine Mail, dass die Bestellung zugestellt wurden, jedoch zeigt der Standort der Lieferung deutlich, dass sie sich in Lissabon befindet und nicht in Wien, wie von mir erwartet...Beim Kundenservice erhielt ich KEINE Antwort auf meine Anfragen per E-Mail. Ich habe 80€ bezahlt und das Produkt nie erhalten. Sehr enttäuschend.

2024年5月6日
自発的なレビュー
Customcuff ロゴ

Customcuff からの回答

Hello Hannah,

We are so sorry to hear that you have not received your order yet.

Upon checking this with your warehouse team, it seems your parcel was returned back to the warehouse since the delivery address provided was incorrect. We will be asking our CS team to contact you with further instructions regarding reshipping the order.

Again, our sincerest apologies and thanks for the feedback.

Regards,
CC Team

5つ星のうち1の評価

Order not delivered

Order ID 376641
The portuguese delivery company was unable to deliver my necklace in Germany, though the adress is 100% correct.
CustomCuff did not respond to my inquiry via Mail at all.
So far I can just tell everyone not to order there! Very unsatisfied.

2024年4月17日
自発的なレビュー
5つ星のうち5の評価

Unreplaceable

Bought my first necklace donkey years ago, it lasted so long but the chain was broken due to an unfortunate incident. Replaced with a sports necklace but still haven’t get over it when I wear casual or formal clothes. Therefore, I decided to buy again cz I really miss the necklace by custom cuff.

2024年5月5日
5つ星のうち1の評価

Customcuff made a mistake on my…engraving

Customcuff made a mistake on my engraving of a pendant I ordered from them. I emailed them twice about having them send me a replacement pendant with the correct engraving and they have never responded. I will not be recommending them.

2024年4月2日
自発的なレビュー
Customcuff ロゴ

Customcuff からの回答

Hello David,

Thanks for the review and our sincerest apologies for the inconvenience.

I have asked our CS team and it seems no contact initiated by you order email sent regarding this issue. Here is the screen shot they have forwarded to us: https://prnt.sc/ZTHl1iE_dNDo

All emails are being responded to in less than 24 hours and it is unlikely that we will miss one.

We will be asking our CS team to contact you but our email address will be support@customcuff.co or you can also use the contact us page on our site.

Again, our sincerest apologies and we look forward hearing from you soon.

Regards,
CC Team

5つ星のうち2の評価

Shipping

The ordering process went really well and smoothly. But the shipping time. Disappointing. Opted for the fast shipping and paid extra and still haven’t really gotten anything after 2 weeks. I just want my order

2024年4月23日
自発的なレビュー
Customcuff ロゴ

Customcuff からの回答

Hello Chaysen,

We are so sorry to hear that you have still not received your order. Good news! This is now out for delivery as per the lastest shipping update. The order was indeed shipped on time but we do not have any control over the logistics management of the courier. It is still within the time frame and rest assured it will be delivered shortly.

Thanks for the feedback,
CC Team

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