I am very disappointed with the customer service. I have sent several emails regarding my order and have not received any response. My messages have been completely ignored, and nobody has contacted... もっと見る
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Absolutely awful experience! I purchased a bracelet from them a few months ago and the shipment took well over 2 months to arrive. On top of that, I had already paid for shipping but was also charged... もっと見る
Bought my first necklace donkey years ago, it lasted so long but the chain was broken due to an unfortunate incident. Replaced with a sports necklace but still haven’t get over it when I wear casual o... もっと見る
The website is a bit buggy at times I went to select a bracelet to purchase and the purchase button kept not working or adding anything to my cart even thou you we're still in stock. So I just went an... もっと見る
企業情報
当該企業による記述
Our brand is all about human connection - we pride ourselves in offering meaningful and elegant jewelry that eternalizes unforgettable moments. You don't need to settle with flowers or generic designed jewelry.
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I’ve ordered several different items…
I’ve ordered several different items from Custom Cuff and have been very satisfied with their promptness and the quantity of their products each and every time.
No llega el pedido
Hice un pedido el 12 de mayo y no me a llegado ni tengo ningún tipo de información sobre el pedido…
So beautiful
The ring is even more beautiful than I imagined, customer support fullfiled all of my extra requests and shipping was fast, thank you! its an engagement ring so i hope it will last a lifetime <3
I will write due to my very bad…
I will write due to my very bad experience
I ordered on 24th of April
And today is 19th of May
And I didn’t receive my purchase until now !
It’s around a month and there’s no update since 5th of May
I have sent more than 5 messages and no one helped or tried to figure it out !
Finally, after the 6th message someone told me u have to contact Saudi Post
Then, I contacted them and they said (the package is returned back this is because CustomCuff put a blurred Postal sticker so we couldn’t reach u then we returned the package back) !!!
Is this my problem????!!!! The is very very neglected behavior and very bad customer service
They missed up one of my important occasions of my life
I don’t recommend CustomCuff at all
Especially if you are looking for gift for a special or an important occasion

Customcuff からの回答
Satisfaction
I purchased this gold bracelet for my daughter's graduation, and she adores it. It's a symbol of her achievement, and the timeless design will remind her of this milestone
No problems so far!
The bracelet gives an edgy feel to…
The bracelet gives an edgy feel to every arm it lays on. With the range of colors to choose from, everyone can get whatever they are looking for. It is one of my favorite products from custom cuff and has quality become my Boyfriend's favorite.
My boyfriend and I got this and it must…
My boyfriend and I got this and it must be the bracelet because I have been feeling even closer to him. It was the best anniversary present to commemorate our love and always be with each other even when we are apart. I couldn't be more grateful.
The rose gold hue of this bracelet is…
The rose gold hue of this bracelet is enchanting. It's a delicate piece that adds a touch of romance to my everyday look.
It is impressive
I'm impressed by the attention to detail in this gold bracelet. The links are beautifully crafted, and the bracelet drapes elegantly on the wrist
Most special piece of jewellery
I ordered an engraved bracelet for myself after my uncle died suddenly. I took something he wrote from a birthday card he sent me. I was so excited for it to arrive and it did not disappoint when it did. It is the most meaningful piece of jewellery I own, and I will treasure it forever. I am so grateful to be able to have a reminder of him with me always.
Gorgeous pieces of jewelry
Gorgeous pieces of jewelry. Every inch of this neckpiece is well though-out to compliment every feature of the person that wears it. Its magnetism compliments and makes it perfect for lovers and friends which is why my friend group got them.
Nicht erhaltene Bestellung
Ich habe für meinen Jahrestag eine Halskette bestellt, die jedoch nie ankam. Die Post gab an, dass es bei der Zustellung einen Fehler gab und das Paket nach Portugal zurückgeschickt wurde. Von der Firma selbst habe ich diesbezüglich keine Benachrichtigung erhalten - nur eine Mail, dass die Bestellung zugestellt wurden, jedoch zeigt der Standort der Lieferung deutlich, dass sie sich in Lissabon befindet und nicht in Wien, wie von mir erwartet...Beim Kundenservice erhielt ich KEINE Antwort auf meine Anfragen per E-Mail. Ich habe 80€ bezahlt und das Produkt nie erhalten. Sehr enttäuschend.

Customcuff からの回答
Order not delivered
Order ID 376641
The portuguese delivery company was unable to deliver my necklace in Germany, though the adress is 100% correct.
CustomCuff did not respond to my inquiry via Mail at all.
So far I can just tell everyone not to order there! Very unsatisfied.
Unreplaceable
Bought my first necklace donkey years ago, it lasted so long but the chain was broken due to an unfortunate incident. Replaced with a sports necklace but still haven’t get over it when I wear casual or formal clothes. Therefore, I decided to buy again cz I really miss the necklace by custom cuff.
Excellent customer service team who…
Excellent customer service team who went above and beyond to make sure I am happy with my product purchased! Would definitely recommend to friends and family!
Customcuff made a mistake on my…engraving
Customcuff made a mistake on my engraving of a pendant I ordered from them. I emailed them twice about having them send me a replacement pendant with the correct engraving and they have never responded. I will not be recommending them.

Customcuff からの回答
Shipping
The ordering process went really well and smoothly. But the shipping time. Disappointing. Opted for the fast shipping and paid extra and still haven’t really gotten anything after 2 weeks. I just want my order

Customcuff からの回答
Very personal
Very personal. And reaching out to customer support was the best experience. 10/10
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