I am very disappointed with the customer service. I have sent several emails regarding my order and have not received any response. My messages have been completely ignored, and nobody has contacted... ãã£ãšèŠã
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Absolutely awful experience! I purchased a bracelet from them a few months ago and the shipment took well over 2 months to arrive. On top of that, I had already paid for shipping but was also charged... ãã£ãšèŠã
Bought my first necklace donkey years ago, it lasted so long but the chain was broken due to an unfortunate incident. Replaced with a sports necklace but still havenât get over it when I wear casual o... ãã£ãšèŠã
The website is a bit buggy at times I went to select a bracelet to purchase and the purchase button kept not working or adding anything to my cart even thou you we're still in stock. So I just went an... ãã£ãšèŠã
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Our brand is all about human connection - we pride ourselves in offering meaningful and elegant jewelry that eternalizes unforgettable moments. You don't need to settle with flowers or generic designed jewelry.
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顧客ã«ã¬ãã¥ãŒãäŸé ŒããŠããŸã
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ãã®äŒæ¥ã®Trustpilot å©ç𿹿³
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Company sucks
Spent over $100 and never arrived
Spent over $100 and never arrived, I got in contact with customer support and they blamed the post office but they never received it. Itâs now been over 12 months and finally gave up fighting it
I loved this company
I loved this company, it's great and I'm also in love with its product.
My order never came and because it saysâŠ
My order never came and because it says it was delivered they wouldnât refund me. I was given the run around about it. Basically I donated $100 to their company/they stole my money donât order from them unless you like throwing your hard earned money away.

Customcuff ããã®åç
Slow shipping
I ordered my bracelet a week ago and it still hasnât even been shipped

Customcuff ããã®åç
I ordered a personalised gold platedâŠ
I ordered a personalised gold plated cuff and it came with a scratch on. I contacted customer service and another replacement was sent out within the week. When the replacement arrived it also included another copper cuff as a good will gesture. My partner used the cuff on holiday in the sea and swimming and it hasnât faded or tarnished. Heâs only been wearing a couple weeks, so canât speak on longevity of it but customer service was really good :)
Nice idea and product for gift
Ingen svar
Hej jeg lavet en ordre d 3-6-2024 og min levering er stadig ikke kommet frem eller blevet opdatere pÃ¥ leverings app. Sys det er Uacceptabel og vil ikke rÃ¥de andre til at kÞbe hos demâŠ..

Customcuff ããã®åç
This company is a SCAM
This company is a SCAM! DO NOT ORDER FROM THEM! They do NOT give refunds even on THEIR MISTAKE!
I ordered a bracelet on 3rd june
I ordered a bracelet on 3rd june , I havenât received it until now . 11th june . I donât have any news about it

Customcuff ããã®åç
Cheap Crap - "Policy" Prevents Returns and Refunds
Ordered a NON-CUSTOMISED set of the magnetic bracelets. Within less than a month, my chain had snapped and fallen off somewhere out and about, and my partner's magnetic bead had fallen off (Not even mentioning I had to reglue the magnet into her bead within 2 days)
I reached out to request a refund, and, after sending pictures of the bracelet missing the bead, recieved news that a replacement was being shipped out. I requested a refund instead, as the chains are thin and cheap and will snap immediatley again. And was told "As per policy" that:
"We are really sorry that we didn't meet your expectations! We do not issue refunds if there is no mistake on our end, as the product cannot be returned due to its customized nature."
The mistake on their end was selling a thin, highly breakable product, and to add insult, the product was an off the shelf - non customised product.
RIdiculous state of affairs, avoid like the plague if you want an easy returns policy

Customcuff ããã®åç
Luxury
This gold bracelet is a true embodiment of luxury. The weight of the gold feels substantial, and the simple design complements any style
your website offers a 10% off firstâŠ
Customcuff showed me the error I made, and are honoring the first order 10% off.

Customcuff ããã®åç
Perfect
This website made it easy to customize what I wanted and offer protection for what I ordered. I am very satisfied.
To be honest I have never seen suchâŠ
To be honest I have never seen such elegance is a piece of jewelry so simple. I thought I would have difficulty dressing it with my outfits but its elegance matches everything. It makes every of my outfits classier and I love it.
Nice
I was searching for a versatile gold bracelet, and I found the perfect one. It's dainty enough to be layered with other pieces, yet it stands out on its own
Fashion Icon
Each one is like a little work of art, adding a pop color and style to my ensemble.
Trustpilot ãšã¯ã¹ããªãšã³ã¹
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