Customcuff レビュヌ 

1,445
•
TrustScore 5段階評䟡の2

1.9

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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

I am very disappointed with the customer service. I have sent several emails regarding my order and have not received any response. My messages have been completely ignored, and nobody has contacted... もっず芋る

5぀星のうち1の評䟡

Absolutely awful experience! I purchased a bracelet from them a few months ago and the shipment took well over 2 months to arrive. On top of that, I had already paid for shipping but was also charged... もっず芋る

5぀星のうち5の評䟡

Bought my first necklace donkey years ago, it lasted so long but the chain was broken due to an unfortunate incident. Replaced with a sports necklace but still haven’t get over it when I wear casual o... もっず芋る

5぀星のうち3の評䟡

The website is a bit buggy at times I went to select a bracelet to purchase and the purchase button kept not working or adding anything to my cart even thou you we're still in stock. So I just went an... もっず芋る

䌁業情報

  1. 宝石店
  2. ・
  3. コスチュヌムゞュ゚リヌ店
  4. ファッション アクセサリヌ店
  5. 宝食デザむナヌ

圓該䌁業による蚘述

Our brand is all about human connection - we pride ourselves in offering meaningful and elegant jewelry that eternalizes unforgettable moments. You don't need to settle with flowers or generic designed jewelry.


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1.9

期埅以䞋

TrustScore 5段階評䟡の2

1445件のレビュヌ

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ネガティブなレビュヌに回答しおいたせん

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

1.9

すべおのレビュヌ

(1,445)

過去12か月のレビュヌ数: 18ä»¶

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち1の評䟡

My order never came and because it says


My order never came and because it says it was delivered they wouldn’t refund me. I was given the run around about it. Basically I donated $100 to their company/they stole my money don’t order from them unless you like throwing your hard earned money away.

2024幎4月5日
Customcuff ロゎ

Customcuff からの回答

Hello Jessica,

We are so sorry to hear that you have not received your order. This is not something that usually happens but yes this was indeed marked as delivered.

Good thing, you opted to add Route insurance to your order. This is a third party parcel insurance company that we use to cover the deliveries. Feel free to file a claim via this link: https://claims.route.com/

If you need any assistance or additional documents pertaining to the order, reach out to us at support@customcuff.co

Again, our sincerest apologies and thanks for the feedback.

Regards,
CC Team

5぀星のうち1の評䟡

Slow shipping

I ordered my bracelet a week ago and it still hasn’t even been shipped

2024幎6月10日
Customcuff ロゎ

Customcuff からの回答

Hello Collin,

We are so sorry for the inconvenience and we appreciate the feedback.

Upon checking, the order was shipped last June 11 and is currently in transit. You can be able to check the status here: https://t.17track.net/en#nums=LL203648130PT The status will update once its cleared in customs. Please be assured that this is on its way to you.

If you have any issues with the order or would require our assistance, you can contact us at support@customcuff.co or use the contact us page on our site.

Again, we value you as a customer and if you have any concerns, feel free to reach out.

Regards,
CC Team

5぀星のうち5の評䟡

I ordered a personalised gold plated


I ordered a personalised gold plated cuff and it came with a scratch on. I contacted customer service and another replacement was sent out within the week. When the replacement arrived it also included another copper cuff as a good will gesture. My partner used the cuff on holiday in the sea and swimming and it hasn’t faded or tarnished. He’s only been wearing a couple weeks, so can’t speak on longevity of it but customer service was really good :)

2024幎6月4日
自発的なレビュヌ
5぀星のうち1の評䟡

Ingen svar

Hej jeg lavet en ordre d 3-6-2024 og min levering er stadig ikke kommet frem eller blevet opdatere pÃ¥ leverings app. Sys det er Uacceptabel og vil ikke rÃ¥de andre til at kÞbe hos dem
..

2024幎6月3日
自発的なレビュヌ
Customcuff ロゎ

Customcuff からの回答

Hello Patrick,

We are so sorry to hear that you have not received your order yet and we deeply appreciate the feedback. If you can please perhaps provide your order number or contact us at support@customcuff.co we can definitely help you resolve this as soon as possible.

We look forward hearing from you soon.

Regards,
CC Team

5぀星のうち2の評䟡

I ordered a bracelet on 3rd june

I ordered a bracelet on 3rd june , I haven’t received it until now . 11th june . I don’t have any news about it

2024幎6月3日
Customcuff ロゎ

Customcuff からの回答

Hello Eric,

Thanks for the review and we appreciate the effort in raising this to us.

Upon checking, the order was shipped accordingly and is currently in customs awaiting to be cleared. Kindly take note that the shipping status will update once
La Poste (Colissimo) has accepted the parcel. Really appreciate your understanding in these challenging times! Delays are completely out of our control but we are doing our best! Don't worry though - the shipping companies are doing their very best to get your order to you ASAP, so please be extra patient and don't panic if the tracking doesn't update for a while:)

Feel free to email us at support@customcuff.co if you have any further questions regarding your delivery.

Take care,
CC Team

5぀星のうち1の評䟡

Cheap Crap - "Policy" Prevents Returns and Refunds

Ordered a NON-CUSTOMISED set of the magnetic bracelets. Within less than a month, my chain had snapped and fallen off somewhere out and about, and my partner's magnetic bead had fallen off (Not even mentioning I had to reglue the magnet into her bead within 2 days)

I reached out to request a refund, and, after sending pictures of the bracelet missing the bead, recieved news that a replacement was being shipped out. I requested a refund instead, as the chains are thin and cheap and will snap immediatley again. And was told "As per policy" that:

"We are really sorry that we didn't meet your expectations! We do not issue refunds if there is no mistake on our end, as the product cannot be returned due to its customized nature."

The mistake on their end was selling a thin, highly breakable product, and to add insult, the product was an off the shelf - non customised product.

RIdiculous state of affairs, avoid like the plague if you want an easy returns policy

2024幎6月4日
自発的なレビュヌ
Customcuff ロゎ

Customcuff からの回答

Hello Ben,

Thanks for the feedback and we are so sorry to hear this. So we can review this case further, if you can please provide your order number that will be deeply appreciated.

Looking forward to getting this fixed.

Regards,
CC Team

5぀星のうち4の評䟡

your website offers a 10% off first


Customcuff showed me the error I made, and are honoring the first order 10% off.

2024幎6月2日
Customcuff ロゎ

Customcuff からの回答

Hello Abbey,

We deeply appreciate your feedback and our sincerest apologies for the inconvenience. Allow us to explain what happened.

Our CS team has assisted you regarding your concern with the 10% discount but it seems you have not redeemed it. A valid email address is needed in order for the code to be sent to you. The code will be then applied upon check out. The issue is you have informed our CS team that an email address was not given to redeem the code. Unfortunately, they cannot manually apply it without the unique coupon code.

You can definitely redeem it by visiting our site. Do not forget to provide an email address so you can be able to receive the code and apply it upon check out.

Again, thanks for letting us know about this and take care.

Regards,
CC Team

5぀星のうち5の評䟡

Nice

I was searching for a versatile gold bracelet, and I found the perfect one. It's dainty enough to be layered with other pieces, yet it stands out on its own

2024幎6月1日

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