Ryan the installer of our new boiler,orderd from worcseter bosch fastrack was efficent in his work. Went above and beyound even when our 26 year boiler wasn't going without a fight.tidy in his work... ãã£ãšèŠã
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Our service engineer called ahead. Was punctual and introduced themselves at the door. He put foot covers on before coming in. He is very knowledgeable and informative, he serviced the boiler, pump an... ãã£ãšèŠã
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Engineer turned up earlier than scheduled not a problem done the service and replaced a faulty sensor which has properly saved me a call out and extra labour costs very happy with the service would... ãã£ãšèŠã
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Boiler serviced today ready for winter again. Polite friendly engineer even arrived early. Serviced and sorted my small issue promptly. Perfect. See you again next year.
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Custom Heat & Cool is a family run business with modern values. Since opening our first office in 1980 in Rugby, we've grown into the trusted name people turn to for heating and cooling comfort â for today and for generations to come.
Custom Heat & Cool
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- Established in 1980
- Custom Heat & Cool is a family-run heating and cooling company, proudly serving customers across the Midlands and the South West. We've had a physical presence in Rugby ever since our foundation in 1980, and in that time we've encountered pretty much every problem that can occur with central heating, air conditioning, and domestic appliances. We specialise in all aspects of heating and cooling, including boiler installation, servicing and repair, and air conditioning installation and maintenance. We can also install gas fires and full bathroom suites. Wherever you're based, when you contact Custom Heat & Cool you're calling on one of the most experienced heating and cooling teams in the business â and you'll get more than just our decades of know-how. We only use manufacturer-approved parts, and we keep our vans well stocked to give us the best chance of fixing your problem on the first visit. Every job we do represents excellent value for money, and when you ask us for a quote, you'll get our best price first time. Comfort you can feel, care you can trust.
The only company to guarantee same day call out
We guarantee same day call out on all Care Plans and boiler guarantees
If you lets us know before 10 we will be out with you the same day guaranteed!
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9 Somers Road , CV22 7DB, RUGBY, è±åœ
- 0330 383 0000
- office@customheat.co.uk
- customheat.co.uk
4.8
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Came early after a phone call
Came early after a phone call . Pleasant friendly service.
2026幎9æ24æ¥
Custom Heat & Cool ããã®åç
We really appreciate you taking the time to leave this review. It's great to hear that we were able to give you advance notice before arriving early, and that you found the service pleasant and friendly. We look forward to helping again in the future.
The Custom Heat Team
Custom Heat & Cool ããã®åç
We really appreciate you posting this review. It's great to hear the annual boiler service was completed quickly and that you found the whole experience friendly and efficient. We look forward to keeping things running smoothly for you next year too.
The Custom Heat Team
Excellent friendly service
2026幎9æ16æ¥
Custom Heat & Cool ããã®åç
We really appreciate you taking the time to leave this review. It's lovely to hear you found our service both excellent and friendly â that's exactly the experience we aim to provide for every customer.
The Custom Heat Team
Friendly and expert service
Always friendly and knowledgeable engineer, work carried out to high standard.
2026幎9æ18æ¥
Custom Heat & Cool ããã®åç
What a lovely review to receive â thank you for taking the time to share it. It's great to hear that the work was carried out to a high standard and that our engineer made a positive impression. We look forward to helping you again in the future.
The Custom Heat Team
Excellent customer service
Excellent customer service, always helpful and totally reliable.
2026幎9æ16æ¥
Custom Heat & Cool ããã®åç
We really appreciate you posting this review. It's great to hear that our team has consistently delivered helpful and reliable service â that's exactly what we strive for. We look forward to being there whenever you need us.
The Custom Heat Team
Great small business located inâŠ
Great small business located in Northamptonshire brilliant service and faultless
2026幎9æ18æ¥
Custom Heat & Cool ããã®åç
We really appreciate you posting this review. It's great to hear you experienced such brilliant, faultless service â that's exactly what we strive to deliver for every customer. Thank you for supporting a local, independent business.
The Custom Heat Team
Custom Heat & Cool ããã®åç
We really appreciate you taking the time to leave this review. It's great to hear you found our service both efficient and friendly â that's exactly what we aim for. We look forward to helping you again in the future.
The Custom Heat Team
Great Service
Thanks Tyran from Custom heat (Rugby) for doing the service to our boiler, he was amazing and very professional and I highly recommend Custom Heat and Tyran for future services
2026幎9æ17æ¥
Custom Heat & Cool ããã®åç
What a lovely review to receive â thank you for taking the time to share it. We're really pleased to hear that Tyran delivered such a professional and thorough boiler service, and your recommendation means a great deal to us. We'll be sure to pass your kind words along to him!
The Custom Heat Team
Timings clear and adhered to
Timings clear and adhered to. Excellent engineer who explained everything clearly and gave excellent technical and safety advice. Great service!
2026幎9æ11æ¥
Custom Heat & Cool ããã®åç
We really appreciate you posting this review. It's great to hear that the timings worked well for you and that our engineer was able to explain everything clearly, including the technical and safety side of things â that kind of communication matters to us. We look forward to being of service again in the future.
The Custom Heat Team
Custom Heat & Cool ããã®åç
We really appreciate you posting this review. It's great to hear you were happy with the standard of work carried out â our engineers take real pride in doing the job properly.
The Custom Heat Team
Custom Heat & Cool ããã®åç
We really appreciate you taking the time to leave this review. It's great to hear the service was completed quickly and that our engineer made a good impression. We look forward to helping you again in the future.
The Custom Heat Team
Custom Heat & Cool ããã®åç
We really appreciate you taking the time to leave this review. It's great to hear the problem was sorted and that you found our plumber pleasant to deal with â that's exactly what we aim for.
The Custom Heat Team
Custom Heat & Cool ããã®åç
What a lovely review to receive â thank you for taking the time to share your experience. It's great to hear that the communication stood out alongside the overall service, as we know how important that is. We look forward to helping you again in the future.
The Custom Heat Team
Great workers!
The two boiler men (Scott and Jake) spent 3 days at my house putting a new boiler in a new location. They were excellent, professional workers and I would have given 5 stars if they hadnât been called away by their office to go to another job, leaving me without hot water for another weekend.
2026幎9æ8æ¥
Custom Heat & Cool ããã®åç
Thank you for taking the time to leave this review, and for the kind words about Scott and Jake â a three-day boiler relocation is a significant job, and we're really pleased to hear they carried it out professionally. We're sorry that being called away mid-job left you without hot water over the weekend; we completely understand how frustrating that must have been. If you'd like to discuss this further, please don't hesitate to get in touch with us at office@customheat.co.uk or on 0330 383 0000.
The Custom Heat Team
The engineer was excellent
The engineer was excellent. She called shortly before arriving, was very polite and appeared to be very thorough in servicing the boiler.
My only complaint is the use of an AI "person" to call to confirm the booking. I would prefer a real person or a text.
2026幎9æ3æ¥
Custom Heat & Cool ããã®åç
We really appreciate you posting this review. It's great to hear the boiler service was carried out thoroughly and that our engineer was polite and communicative throughout the visit. We've also taken note of your feedback regarding the AI booking confirmation â that's a genuinely useful point and something we'll consider as we look at how we handle customer communications.
The Custom Heat Team
You were able to come snd service ourâŠ
You were able to come snd service our air con at short notice as we couldn't get responses from elsewhere, so we are very grateful to keep the warranty valid. Your engineer was very considerate and explained exactly what he was doing. We are now on your books for future services. Thanks.
2026幎9æ10æ¥
Custom Heat & Cool ããã®åç
Thank you so much for your lovely review! Weâre really pleased we could help at short notice and that our engineer made everything clear and straightforward. Itâs great to have you on our books, and we look forward to helping with your future air conditioning servicing.
Custom Heat & Cool ããã®åç
We really appreciate you taking the time to leave this review. It's great to know we can consistently rely on delivering a service that meets your expectations â that's exactly what we strive for. We look forward to being there whenever you need us.
The Custom Heat Team
Well done Custom Heat.
William arrived in good time, was courteous and told me about the pressure the boiler should be at which i found useful. Excellent service.
Also kept informed all the time.
2026幎9æ14æ¥
Custom Heat & Cool ããã®åç
What a lovely review to receive â thank you for taking the time to share your experience. It's great to hear you found the boiler pressure guidance useful, as we always want our customers to feel informed and confident about their heating system. We're pleased the communication throughout kept everything running smoothly for you.
The Custom Heat Team
Arrived earlier than expected
Arrived early , friendly , got the job done quickly and efficiently
2026幎9æ11æ¥
Custom Heat & Cool ããã®åç
We really appreciate you posting this review. It's great to hear the visit was smooth from start to finish â arriving early and getting the job done quickly and efficiently is exactly what we aim for. We hope to be of service again in the future.
The Custom Heat Team
Excellent
Rob did an excellent job - courteous- friendly and very informative- so thank you âºïž
2026幎9æ9æ¥
Custom Heat & Cool ããã®åç
What a lovely review to receive â thank you for taking the time to share it. It's great to hear that Rob made such a positive impression with his friendly and informative approach. We'll be sure to pass your kind words along to him!
The Custom Heat Team
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