Our service engineer called ahead. Was punctual and introduced themselves at the door. He put foot covers on before coming in. He is very knowledgeable and informative, he serviced the boiler, pump an... ãã£ãšèŠã
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Excellent boiler installation from Tynon & Ty. Arrived on time, got on with the job and finished quicker than we expected. Went through how our new boiler worked, and left without leaving a spec of du... ãã£ãšèŠã
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Engineer turned up earlier than scheduled not a problem done the service and replaced a faulty sensor which has properly saved me a call out and extra labour costs very happy with the service would... ãã£ãšèŠã
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I had 3 engineers come and service my boiler, replace a radiator and box in the pipework and come back out because the heating went off! They all had exceptional people facing skills. A special shou... ãã£ãšèŠã
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Custom Heat & Cool is a family run business with modern values. Since opening our first office in 1980 in Rugby, we've grown into the trusted name people turn to for heating and cooling comfort â for today and for generations to come.
Custom Heat & Cool
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- Established in 1980
- Custom Heat & Cool is a family-run heating and cooling company, proudly serving customers across the Midlands and the South West. We've had a physical presence in Rugby ever since our foundation in 1980, and in that time we've encountered pretty much every problem that can occur with central heating, air conditioning, and domestic appliances. We specialise in all aspects of heating and cooling, including boiler installation, servicing and repair, and air conditioning installation and maintenance. We can also install gas fires and full bathroom suites. Wherever you're based, when you contact Custom Heat & Cool you're calling on one of the most experienced heating and cooling teams in the business â and you'll get more than just our decades of know-how. We only use manufacturer-approved parts, and we keep our vans well stocked to give us the best chance of fixing your problem on the first visit. Every job we do represents excellent value for money, and when you ask us for a quote, you'll get our best price first time. Comfort you can feel, care you can trust.
The only company to guarantee same day call out
We guarantee same day call out on all Care Plans and boiler guarantees
If you lets us know before 10 we will be out with you the same day guaranteed!
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9 Somers Road , CV22 7DB, RUGBY, è±åœ
- 0330 383 0000
- office@customheat.co.uk
- customheat.co.uk
4.8
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Excellent communication from the onset.
Excellent communication from the onset.
Service carried out very efficiently by an extremely professional and friendly engineer.
Wouldnât hesitate to use again.
2026幎9æ30æ¥
Custom Heat & Cool ããã®åç
We really appreciate you posting this review. It's great to hear that communication was strong throughout and that the engineer delivered such a professional and friendly service. We look forward to welcoming you back whenever you need us.
The Custom Heat Team
Top notch,explained every thing.
2026幎9æ30æ¥
Custom Heat & Cool ããã®åç
We really appreciate you taking the time to leave this review. It's great to hear that everything was clearly explained throughout â making sure our customers feel informed and confident is something we genuinely care about.
The Custom Heat Team
Booking did not go through so we wastedâŠ
Booking did not go through so we wasted a day off. Could not pay online with car as that wasn't working and now boiler is not working. Waiting on a call back to walk us through fixing it but not heard ð Not very good really as we can't be at home with the boiler all day Waiting for call. Been with these for years and now they have gone national the little customers dont matter.
2026幎9æ28æ¥
Custom Heat & Cool ããã®åç
Weâre really sorry for the frustration and inconvenience this has caused, especially after youâve been with us for so many years. Our Operations Team is looking into this for you and will be in contact with you directly.
Quick, Professional, Thorough in their work, Peace of Mind
Throughly professional, transparent in quotes, and time ; expertise to trust and peace of mind
2026幎9æ21æ¥
Custom Heat & Cool ããã®åç
We really appreciate you posting this review. It's great to hear that our approach to transparent quoting and professionalism gave you the peace of mind you were looking for â that's exactly what we strive to provide. We look forward to being your trusted heating and plumbing team whenever you need us.
The Custom Heat Team
Canât fault the service
Canât fault the service. Just didnât like talking to a robot on the phone!
2026幎9æ30æ¥
Custom Heat & Cool ããã®åç
We really appreciate you taking the time to leave a review. It's great to hear you can't fault the service â that's always what we aim for. We take your point about the phone system entirely, and it's something we'll bear in mind as we look at how we can make things feel a bit more human from the very first call.
The Custom Heat Team
Next day visit after initial phoneâŠ
Next day visit after initial phone call. On time at 8am, clean, tidy and efficient. Thank you
2026幎9æ30æ¥
Custom Heat & Cool ããã®åç
What a great start to the day that must have been! We're really pleased the next-day visit worked out and that everything was handled neatly and on time. Thank you for taking the time to leave this kind review â it genuinely means a lot to the team.
The Custom Heat Team
Custom Heat & Cool ããã®åç
We really appreciate you taking the time to leave a review. It's great to hear that the engineer arrived on time and kept things neat and tidy throughout â that's something we always aim for. We hope to be of service again in the future.
The Custom Heat Team
Great Company
Helpful friendly staff with very professional engineers as always a top rate job completed by a great company.
2026幎9æ29æ¥
Custom Heat & Cool ããã®åç
We really appreciate you posting this review. It's great to hear that both our office staff and engineers made such a positive impression â delivering a top-quality job is exactly what we aim for every time. We look forward to being there whenever you need us.
The Custom Heat Team
Custom Heat & Cool ããã®åç
We really appreciate you taking the time to leave this review. Reliability and friendliness are two things we genuinely care about, so it's great to hear that came through in your experience with us.
The Custom Heat Team
Follow up from boiler service
Rob came to visit us today as a follow up from our recent boiler service. Excellent performance and spoke to me re managing our fuel usage, offering his knowledge and insight.
2026幎9æ28æ¥
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Custom Heat & Cool ããã®åç
What a lovely review to receive â thank you for taking the time to share your experience. It's great to hear that Rob's follow-up visit was so worthwhile, particularly the practical advice on managing your fuel usage. We hope the tips make a real difference over the coming months.
The Custom Heat Team
Very professional service as usual.
2026幎9æ15æ¥
Custom Heat & Cool ããã®åç
We really appreciate you taking the time to leave this review. It's great to hear that the high standard you've come to expect from us continues to hit the mark â that consistency is something we genuinely take pride in.
The Custom Heat Team
Custom Heat & Cool ããã®åç
We really appreciate you taking the time to leave this review. It's great to hear that you've consistently received a good service from us â that's exactly what we aim for every time. We look forward to being there whenever you need us.
The Custom Heat Team
Helpful and professional on the phoneâŠ
Helpful and professional on the phone when enquiring, with a swift response and understanding of the needs of an elderly customer. Will be recommending you.
2026幎9æ24æ¥
Custom Heat & Cool ããã®åç
We really appreciate you posting this review. It's great to hear that our team were able to respond quickly and handle your enquiry with the care and understanding it deserved. We always want every customer to feel well looked after, and your recommendation means a lot to us.
The Custom Heat Team
All good
All good. Engineer arrived on time. He phoned to alert me to his arrival about a half hour before arrival. He was pleasant and courteous and as far as I am aware he did a good job.
2026幎9æ17æ¥
Custom Heat & Cool ããã®åç
We really appreciate you posting this review. It's great to hear the engineer kept you informed ahead of arrival and made a good impression throughout the visit â that courteous, considerate approach is exactly what we aim for. We look forward to helping you again in the future.
The Custom Heat Team
Excellent company
Excellent company. Such good service. Knowledgeable, friendly, reliable staff.
2026幎8æ20æ¥
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Custom Heat & Cool ããã®åç
What a lovely review to receive â thank you for taking the time to share your experience with us. It's genuinely great to hear that our team came across as knowledgeable, friendly and reliable, as those are qualities we really do care about. We look forward to being there whenever you need us.
The Custom Heat Team
Came early after a phone call
Came early after a phone call . Pleasant friendly service.
2026幎9æ24æ¥
Custom Heat & Cool ããã®åç
We really appreciate you taking the time to leave this review. It's great to hear that we were able to give you advance notice before arriving early, and that you found the service pleasant and friendly. We look forward to helping again in the future.
The Custom Heat Team
Custom Heat & Cool ããã®åç
We really appreciate you posting this review. It's great to hear the annual boiler service was completed quickly and that you found the whole experience friendly and efficient. We look forward to keeping things running smoothly for you next year too.
The Custom Heat Team
Excellent friendly service
2026幎9æ16æ¥
Custom Heat & Cool ããã®åç
We really appreciate you taking the time to leave this review. It's lovely to hear you found our service both excellent and friendly â that's exactly the experience we aim to provide for every customer.
The Custom Heat Team
Friendly and expert service
Always friendly and knowledgeable engineer, work carried out to high standard.
2026幎9æ18æ¥
Custom Heat & Cool ããã®åç
What a lovely review to receive â thank you for taking the time to share it. It's great to hear that the work was carried out to a high standard and that our engineer made a positive impression. We look forward to helping you again in the future.
The Custom Heat Team
Excellent customer service
Excellent customer service, always helpful and totally reliable.
2026幎9æ16æ¥
Custom Heat & Cool ããã®åç
We really appreciate you posting this review. It's great to hear that our team has consistently delivered helpful and reliable service â that's exactly what we strive for. We look forward to being there whenever you need us.
The Custom Heat Team
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