I made a no rush order for 300 patches, expected them sometime in June and was extremely surprised to get them two days ago (05/23). Patches are exactly as designed and perfect. Very happy with my pur... ãã£ãšèŠã
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Custom Patch Factory supported us through a quick-turn need. We had just a few weeks to plan an event with custom merch, including embroidered patches, notebooks, cups. The team was timely with provid... ãã£ãšèŠã
My order was completed quickly and efficiently. I was able to preview the work by selecting the option to see a real sample before production, this was an extra $20 but sell worth the money. I would... ãã£ãšèŠã
The challenge coins I ordered LOOK INCREDIBLE. People are going to be so excited to receive them.
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nothing to review since I never received the items it would be a review on the length of time it took to receive samples.
i never received the order for samples. something so simple takes forever to get here. How about canceling my order and crediting my cc.
Patches were printed as I requested
Patches were printed as I requested. Showed up super fast and of good quality. The patches are not very heat resistant while pressing...but with a little trial and error, wasnt too hard to gewt fialed in. All in all, I will be ordering again!
The team at CPF was very helpful andâŠ
The team at CPF was very helpful and quick in their responses. The major hold up wasn't on their end, it was on the approval process within my organization. However, when I got the approval, it was full speed ahead. They event honored a request for a specific version of the invoice so I can get paid back for the patches, when they provided within a day. When the patches came in, they looked beautiful. Very happy! Definitely will use again and have recommended you guys to all of the other people in my organization needing patches.
I haven't even had my order shipped
I haven't even had my order shipped, but I am impressed by the customer service and their speediness to get me a proof! They got me adjusted proofs very quickly and exactly what I wanted. Great company!
Amezing work
Amezing work. The patches look perfect and honesty the embroidery work is fantastic. The only thing is that I thought they would do an adhesive backing on my selection of double welcro but it's all good. Bought a fabric glue which solved that issue. If i was to buy it again, I would do it in a heart beat.
I was super pleased with my patches
I was super pleased with my patches. The quality was excellent. I think the value is great. Communication and suggested changes were great. I will be purchasing these products again! Thank you!!! Mark....Fat Daddy
Happy with Product
The company was really helpful. I made a few changes in design, and the artists were very responsive. I'm very happy with the look of the patches, and they're a better quality than I was expecting.
DO NOT USE!!
Be prepared to wait and wait and wait. For me it's been 44 days and counting. The patches are made in China, btw. Customer service, presumably here in the US, is non responsive. Order placed 1/15 (promised to me by 2/28). Now they tell me 3/6. DO NOT USE...
Great and easy process ordering
Great and easy process ordering, approving the proof and shipping was quick! Had no issues ordering and working with each team member through the process.
Delivered earlier than promised!
Not worth the headaches
I rarely write reviews, but every once in a while⊠itâs warranted (in case it helps someone else avoid headaches).
I placed an order two days ago with a guaranteed delivery date of February 4th. The day after placing the order, the custom patch customer service team emailed me saying shipment would be delayed to âaround February 12thâ. I asked if I could pay extra to expedite shipping, as this timeframe was unacceptable. They said, âsorry, this is the best we can do⊠let us know how youâd like to proceedâ. So I looked around and found a local supplier who can deliver on time, and placed an order there. I asked custom patch factory to cancel the order within just a few hours of them telling me âsorry, this delayed shipment is the best we can doâ.
Iâve now asked for a cancellation and refund from custom patch factory four times, and Iâve yet to see a clear response saying they will cancel the order and issue a refund. Itâs always âthanks for your patience, Iâll check with productionâ. Like⊠no guys.
So frustrating. So much for a âguaranteeâ.
Do yourself a favor, and find yourself local shop who actually cares.
Great quality and even better price!
The patches came out exactly how I thought they would beautiful color and the details are exact! Very beautiful patches!
Chenille custom patches turned out great!
the chenille custom patches turned out quite nice. There is a max-size for these so it required some adjusting -- they did a greatt job.
Patches turned out awesome
Patches turned out awesome! High quality.
Great place to order from.
Fast, high quality, caught a great sale price!
It is a very easy process and greatâŠ
It is a very easy process and great quality products! Highly recommend!
THEY DID A GREAT JOB
THEY DID A GREAT JOB. I AM EXTREMELY HAPPY WITH THE FINAL PRODUCT. I WILL DEFINITELY BE PURCHASING FROM CUSTOM PATCH FACTORY AGAIN
Good quality & fast shipping
After submitting my design, it was put into production quick and it shipped fast. The quality of the patches were great and exactly what I had hoped for.
Accurate
Accurate patch, fast shipping, happy with the order!
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