CVP.com - Belgium レビュー 221

very good and nice order and fast delivery!

I am currently dealing with a very concerning situation regarding a domestic delivery handled via DHL Express.

The parcel was supposed to be collected from a service point using a PIN code. This PIN was only available to me and was never shared. However, when I went to collect the parcel, I was informed that it was no longer there.

The merchant provided a proof of delivery, but:

- it does not contain the name of the recipient
- the signature is not identifiable and does not belong to me
- there is no evidence of identity verification

Despite this, I was told that the parcel was “collected” and that there is supposedly CCTV footage, which I cannot access unless I file a police report.

From my perspective, this clearly indicates a failure in the delivery process. The parcel was never handed over to me.

I have asked a simple question: how can a PIN-controlled parcel be released without my involvement? So far, no clear explanation has been provided.

It has now been almost 3 weeks since the order was placed. If this issue is not resolved within the 30-day delivery period, I will proceed with formal mediation to resolve the matter.

I am still waiting for a proper resolution.

Very fast shipping, securely packaged, and trackable. Everything was great!

Everything went smoothly. Great sevice

Livraison rapide, excellente communication, bon services

As always, seirous service, very professional

cvp Belgium, always top quality!

I had my Sony FX6 repaired by CVP Belgium under manufacturers warranty. I had orginally purchased directly from them.

The staff (particularly Danylo) were excellent from the beginning of the process to the end. Communication was professional and prompt.

It was some of the best customer service I have ever experienced.

I highly recommend CVP Belgium and want to pass on a massive thank you to Danylo.

I found the company very good, and the hundreds of times I bought from CVP I was always super satisfied

I needed some equipment quite urgently - chatted with the team about the needed stock and got a quick confirmation of the number available - placed my order and received it shortly later. All hazzle-free and just a nice shopping experience!

After trying to order the DJI RS 5 Combo at multiple stores in the Netherlands, there was nowhere stock and some even lied to get an sale. After all those companys, CVP was the only one that delivered there promise. Within 2 days ive recieved it, with no problems at all.

Personal attention, always willing to help. And also, that free shipping on partial orders is great.

Felt i got a Premium Service with the Shipping, thanks!

good experience, good product

I had an outstanding experience working with Niels, Aroni and the entire CVP team.

We were purchasing professional equipment financed through EU funds, which means the administrative side of the process is significantly more complex than a standard business purchase. Throughout the entire process, the team was incredibly reliable, responsive, and supportive.

Their responses often arrived within minutes, and they went the extra mile by directly contacting the manufacturer in Japan to verify delivery timelines, ensuring that the equipment arrival would align with our project reporting and financial deadlines. Every piece of information we received proved to be accurate and trustworthy.

What impressed me most is that CVP never felt like just another store. They truly act as partners in the process — people who listen, understand, and help solve real challenges. In many ways, they became our advisors and problem-solvers, not just a supplier.

In today’s increasingly generic and automated business world, it is incredibly valuable to work with people who genuinely care, who take the time to understand your situation, and who support you through complex processes.

The equipment has already been installed and is actively contributing to our company's production and revenue, which makes this experience even more rewarding.

A sincere thank you to the entire CVP team, and especially to Niels Lubbers, for the exceptional support.

Good customer service. As a professional rental house we appreciate that.

Perfect from beginning to end. Can highly recommend the company.

Everything fine. Fast & sure.