Cycliq レビュー 

Great experience!
I had an issue getting my Cycliq device to record and transfer files.
Even though this is quite an old device, the customer service team gave me simple and clear instructions to work through issue.

Eventually realising it was human error (on my part) rather than a technical issue.

Great products, great service, highly recommend

My Cycliq Fly12 broke, whilst cycling, and will therefore not attach to the mount. I wondered if the camera could be fixed, but this isn't an option, however I was offered a replacement, which I was very grateful for, as this is probably they best camera I've had, so happy with this resolution and I will definitely recommend Cycliq and continue to use you myself.

I love my Cycliq front and back camera lights! I’ve had them just over a year and had an issue with one of the straps that holds my fly 6 to the seat post, I contacted with Cycliq regarding strap issue and I couldn’t happier with the quick communication, the way they resolved it and how quickly I got a replacement! Great service and I will certainly be recommending to friends and cycling club!

The mount to my rear Cycliq fly 6 camera broke and my usual bike dealer in Scotland did not stock the part any longer. I contacted the manufacturer by email all the way to Australia and they got back to me the next day. After a small payment, they sent me the mount in less than one week. I am really grateful, since the Fly 6 is an excellent rear camera. I truly recommend this company for the quality of its products and their superb customer service.

Had an uncommon issue with the unit and the Cycliq team (Ashe) was quick to provide assistance and ultimately made an in-person return and collection of a new unit fast, easy and drama-free.
Great experience, thanks.

Great prompt support solved my charging issue with my new camera light

I had an issue with the Strap on the Fly6. I wrote an email to the Cyclic team and received a reply the next day. The day after that I received an email to say the strap would be replaced. Two days ago I received not one strap, but two. Excellent service from Cyclic.

I purchased the Cyliq Fly6 GEN3 bike camera with high expectations, but it has been a significant disappointment from the start. The camera has serious reliability issues; it switches itself off randomly, making it completely untrustworthy for recording my rides. This is a well-known issue if you search online, yet the company seems uninterested in addressing it properly.

The customer support is another major letdown. Based in Australia, the time difference means that even simple queries take days to resolve, adding to the frustration. To make matters worse, if you need to return the faulty device, they expect you to cover the shipping costs to Australia. This is simply unacceptable for a product that’s faulty out of the box.

If you experience issues and purchased the device with a credit card, I strongly advise making a Section 75 claim. Cyliq being an Australian company does not exempt them from UK consumer protection laws, regardless of where the product was purchased.

In summary, I cannot recommend the Cyliq Fly6 GEN3 to anyone. Save your money and avoid the hassle.

My Fly6 failed and the full customer attention and the process was fluid and quick. I couldn't ask for a better process. The staff were fantastic. For a small product I was amazed. Highly recommend the products from Cycliq from the customer service alone. I also love the product, Peace of mind cycling.

Good customer service and great communication.

My experience about customer service it was highly recommended A+++!! Mistaken order the item without discount and contact the customer support they truly help me to get right away about my discount!!! About the item my friend recommended this to me for sure i will give another 5 ⭐️ or more positive comments!! Its a great to shop and for customer service support thank you!!

Just so helpful and prompt.

Have had my front and rear cameras for a while, not current models. Lately, I have had some issues with them. The service department was excellent working with me and got both units working properly again.

Un trato excelente.
El servicio postventa ha sido excelente, con una rápida contestación y solución. Se me rompió el strap y en menos de una semana ya la tengo en casa.

Very timely response to my request for help, with great advice that solved the problem

Had a minor issue with the Fly6 Pro that I couldn’t quite figure out. Reached out by email and got a response in less than 2 hours with detailed instructions on how to resolve the issue. Amazing customer service.

Great support through a warranty replacement

I had special experience that continuously care my status and saying 'what's going on' to me from Cycliq team.
I never forget your kind support and I hope share this experience to everyone.

Customer service was outstanding. UPS lost my package. I contacted Cycliq cust svc and they not only responded immediately but had another unit shipped out which I received a few days later. I now own their last 3 versions of the Fly 6. I love the product, quality, and ease of use. Their customer service team has always been very responsive.

A+ for Roger (support manager) who remedied my dilemma. Professional, patient, knowledgeable, great communication skills. Stepped in to save the day.

D- for Ashe (“support supervisor”) who proved to be the antithesis of Roger. Off-putting personality, unable to bring a task to fruition. Ghosted me, vanished, gone. What the heck? As a mid-60s grandpa, I don’t need a support team member who has a grudging attitude. I need someone to mentor me through the process. If he doesn’t like his job, leave. Could tarnish your reputation. Caused me to pause and momentarily consider non-Cycliq options for future purchases.

In brief, I love my Cycliq products and Roger was a breath of fresh air. This chap deserves a pat on the back!

Reference #116661