Daiahome レビュー 73

I’m so happy with my new sofa, even though the delivery was about an hour later than the slot they gave me. It was a bit frustrating at the time, but the team were so apologetic and kept me in the loop, so I can't really complain. The service before I ordered was top-notch and they really helped me choose the right fabric for my living room. Would definitely use them again

I’m an interior designer, so I’ve probably ordered over ten sofas from this team for various projects by now. Honestly, they’re just so easy to work with. No matter how many times I come back, the service is always the same—friendly, professional, and they actually deliver when they say they will. It makes my life so much easier knowing I can just count on them. My clients are always happy, and I never have to worry about a thing. Highly recommend.

Shopping for a sofa usually involves exhausting weekend trips to retail parks and dealing with pushy salespeople. Daiahome completely flips that script. Ordering their fabric swatches felt like bringing a high-end showroom right into my living room. There was absolutely zero pressure to buy, just genuine, polite assistance whenever I reached out with a query. The whole process from browsing the website to the final delivery was incredibly calm and well-managed.

I had to reschedule my delivery twice due to delays with my house move, and the team at Daiahome couldn't have been more understanding. No rigid policies or automated chatbot loops—just helpful people willing to work around my schedule. It made a stressful time so much easier. Highly recommended for their customer care alone.

Scam. Took two months longer than expected. Arrived damaged and not the same design that was confirmed. The construction is incredibly poor and not engineered to support the size of sofa, very cheap low quality wood and it’s completely broken/snapped the wood in under 2 months. From only 3 people sitting on the sofa normal use. They stopped replying to my emails when I had the right to repair. They have since completely ignored me and I will be taking them to small claims court.

In an industry full of delays and excuses, Daiahome is a breath of fresh air. What impressed me most was the transparency: the lead times were accurate (my sofa actually arrived a few days early), there were no hidden fees, and the product matched the description 100%. It’s rare to find a business that respects its promises so strictly. Highly professional operation.

I just wanted to say a huge thank you once again! This isn’t the first time I’ve worked with you, and every single time, I’m reminded why I keep coming back. It is incredibly valuable that the quality and service remain consistently high—no unpleasant surprises or issues.

As always, everything was sharp, professional, and with great attention to detail. It’s a pleasure dealing with people who genuinely love their work and value their client’s time. I will definitely continue our cooperation and happily recommend you to others— this is quality I can trust!

Do not use this company! The sofas are cheaply made, and incredibly uncomfortable. The customer service team is the worst I have ever had to deal with. They simply ignore your emails. It took ten months for us to get the sofa, and we barely sit on it because it’s so uncomfortable. The material is thin and unlined, and so the feathers poke through constantly and fall out on the floor.

Silence is golden. After enduring a creaky wooden frame for years, the absolute silence of this new bed is blissful. Solid construction is an understatement; the frame is built like a tank but still looks elegant and refined in the room.
The delivery process was equally impressive—slick, communicative, and on time. Worth every penny for the peace and quiet alone.

Ordering furniture sight unseen is always a bit of a gamble, but the risk paid off massively here. The sofa is absolute perfection. It’s heavy, sturdy, and the fabric is clearly high-grade—far superior to what you typically find in the big high-street showrooms.

Most impressive was the logistics side of things. There was no guessing game about delivery; we were kept in the loop at every stage, and the drivers were polite and careful with the hallway walls. It’s just a proper, professional business that clearly cares about the end product. Highly recommended.

I'm usually quick to complain when service is bad, so it's only fair I give credit when it's this good.
I ordered a media unit, which arrived quickly. During assembly, I realised I was missing a small (but vital) piece of hardware. I sent an email to their support team, fully expecting a long, annoying process.
To my surprise, I got a reply from a real person in just a couple of hours. They apologised, confirmed my address, and had the replacement part in the post the very next day. No automated replies, no hoops to jump through, just a fast, human solution.
The unit itself is great and looks fantastic, but it's this kind of no-fuss, efficient customer service that turns me into a loyal customer. That's how you run a business. Well done.

Finding suppliers who are consistent with quality and logistics is half the battle in my line of work. My reputation rides on the products I specify, so I don't take chances.

I recently sourced the primary beds and sofas for a client's home from Daiahome. I’ll admit I was watching the process closely.

I was genuinely impressed. The ordering was straightforward, but the real test is delivery and quality. The logistics were smooth. Everything arrived on schedule, which is critical for keeping a project on track. No damages, no delays.

The pieces themselves are excellent. The build quality on the beds is solid, and the upholstery work on the sofas is clean and durable. You can tell it's not fast-furniture. Most importantly, my client is over the moon with how the rooms came together, loving both the comfort and the aesthetic.

It’s a huge relief to find a company that delivers on its promises. I can now confidently recommend Daiahome to my clients and colleagues in the industry. I will definitely be sourcing from them again.

I absolutely loved shopping with Daia Home. Everything on the website looks so beautiful, and it’s easy to find what you’re looking for. The team was really kind when I had a question about delivery — they replied quickly and were so polite. My order arrived on time and was packed with care. You can tell they put a lot of thought into both their products and their service. I’ll definitely be coming back for more.

Diar Daia!!! Corner sofa ordered 19.05.25 and still not received (time of review 30.09.25)!

Sadly we ordered a large 3m x 2.5m Lily corner sofa and armchairs on 19.05.25, we still have not received the sofa - we were initially advised the lead-time for delivery would be 12-14 weeks.

We finally received the armchairs on 20.08.25; this was after taking a day off work and the delivery did not materialise. The next day, having taken another full day off work , the delivery arrived at 7.30pm.

The sofa is still no where to be seen. So we have 2 armchairs - no sofa!!

We received an email stating the fabric was out of stock for the sofa - which seems to be a common theme/excuse when reading other reviews. I advised I would raise a dispute with our credit card company if we did not receive delivery by the end of September - we were then provided a delivery date of 30th September. We received notification of delivery the day before - only to then receive an email at around 8pm from 'Alex' at Daia, the night before (29th September), stating the sofa had been damaged when being loaded for delivery and there would now be a further 3-4 week delay - this story simply does not ring true. We have been offered a 5% refund for the inconvenience, thank you for the offer which we feel is the least we should receive, however really all we want is our sofa which when/if it does finally arrive will have taken 23 weeks - that is nearly 6 months!!!

The most frustrating part of the whole process is the communication - it is sporadic at best with no phone number to talk to a real person - this really makes customers feel frustrated, not listened too and concerned the company is going to stop trading.

We are of the understanding the frames and fabric are supplied from abroad and the sofa's are then upholstered in the UK - not sure if this is true but clearly there are fundamental operational/supplier issues - I am not sure Daia should be advertising as a sofa retailer if they cannot supply the fundamental product they are advertising on time??

Daia please do take advise and improve - your sofa's appear to be great (we hope when it arrives), however the customer service and delivery timescales are not.

I will update this review once/if the sofa arrives.

I wasn’t sure what to expect, but the sofa from Daia Home turned out better than I thought. It’s simple, comfortable, and fits well in a small space. Delivery was straightforward and everything arrived without damage. For the price, I think it’s a very good deal.

I was looking for a new bed for a long time and decided to go with Daia Home. I can say one thing—it's one of the best purchases I've made in a long time! I ordered one of their larger models, and it has absolutely exceeded all my expectations.

The bed is genuinely huge and incredibly comfortable. The mattress provides perfect support, and for the first time in ages, I've stopped tossing and turning all night. Most importantly, I've finally started to get real, restful sleep and I wake up feeling refreshed and full of energy.

The quality of the materials is top-notch; the bed looks very stylish and feels solid. The service was also impressive—delivery was quick and hassle-free. I am absolutely thrilled with this purchase and would recommend it to anyone!

I recently purchased the most beautiful sofa from Daia Home, and I couldn't be happier with the entire experience. From the moment I placed my order, the process was seamless. I was pleasantly surprised by how quickly it arrived at my home – the delivery was incredibly fast and efficient.

The sofa itself is a dream. It's not only stylish and a perfect centrepiece for my living room, but it is also exceptionally comfortable. The quality of the craftsmanship is evident, and the materials used are top-notch.

What truly sets Daia Home apart for me is their lifetime warranty on the frame. It gives me such peace of mind to know that this is a piece of furniture built to last. It’s a testament to the confidence they have in their products.

I wholeheartedly recommend Daia Home to anyone looking for high-quality, stylish, and comfortable furniture. An outstanding product backed by excellent customer service and an unbeatable warranty!

This is actually my second time ordering from Daia Home, and honestly, they’ve become my go-to. Everything I’ve bought from them has been super stylish, well made, and way more affordable than you'd expect for the look and quality.
One of the best things is how easy it is to customise—fabric, size, finish, all of it. Normally that kind of customisation costs a fortune, but with Daia it’s either included or really reasonable. Makes it feel like you're getting something totally unique without the crazy price tag.
Can’t recommend them enough if you want beautiful, personalised pieces that won’t wreck your budget. I’ll definitely be back again!

One of the most painful shopping experiences I've ever had.

Like many of the people on here I've had huge problems with getting my sofa delivered.

We ordered in January, the sofa was finally delivered in mid August.

We were fobbed off with an endless round of excuses about why it was late and no one was able to narrow down the delivery date until a week before delivery (and even then they missed the allocated day).

Customer service was patchy (at best), there's no phone number that answers and emails sometimes took a week to be answered. If I asked multiple questions on one email often only one would be answered and then I'd have to re email with the other questions again waiting another week for an answer. It was painful.

Finally a delivery date was set (how we cheered), but despite waiting in all day the company didn't deliver it. The sofa eventually arrived the following day at 10.45pm. Yes, that's two full days off work waiting in for the delivery. When it finally arrived the delivery company tried to get my husband to unload it from the van himself! And then tried to leave it on the pavement. Truly shocking.

Sadly the sofa is not even that comfortable!

If I had my time again I wouldn't have bought from this company. I hope your experience is better than ours was.

Edit: the irony is not lost on me that Daia responded faster to this review than they did to any of my emails. Nuff said!

I ordered my sofa in July 2024. After multiple excuses for delayed delivery, the item was delivered in early March 2025. It was not the colour leather I ordered nor was it the specification of what I ordered. After further communications, Daia agreed to replace the sofa. Today is now August 2025 and the replacement sofa has not arrived. I had advised that I would go to my financial institution regarding this but still no sofa arrived. In the end (7 weeks after first mentioning it) I did go to my financial institution who have since taken it into their hands and now refunded my costs. Now Daia are threatening me for legal action. AVOID THIS COMPANY AT ALL COSTS. Do not believe any promise of delivery. I am just so sad that this has ended so poorly. Had Daia acted honestly, at ANY point, then this could have been avoided. They are mean spirited and dishonest. Do not waste your money.