dallianse.com レビュー 33

dallianse.com からの回答

2026年1月23日

Thank you so much, Samantha, for taking the time to share your experience with us 💖

We’re truly glad to hear that our customer service was able to support you and help resolve the sizing concerns — your comfort and confidence mean everything to us.

We also sincerely appreciate your honest feedback regarding sizing. It’s something we’re actively working on, and insights like yours help us grow and create a better experience for all women.

Thank you for your kindness and trust. We’d be so happy to welcome you back anytime ✨

dallianse.com からの回答

2025年11月15日

Hi love,
We’re truly sorry to read about your experience — this is never the feeling we want our customers to have when choosing Dallianse.

We completely understand how frustrating delays or unclear return steps can feel. Over the past months, we’ve improved our logistics and customer support processes to make everything smoother, faster, and more transparent for every client.

A few clarifications, just to make sure future customers feel safe and informed:
• Our items are designed by our team and shipped directly from our production warehouse — this helps us keep quality consistent and offer better prices.
• Delivery typically takes 5–9 business days, and we always monitor each parcel.
• For returns, we provide full instructions and support throughout the process, and once an item is received and approved, refunds are always issued.

We’re truly sorry if any of these steps felt confusing or disappointing in your case. Our team is here to help, and we’d love to personally review your situation to make things right for you.
Please reach out to us at support@dallianse.com
so we can take care of everything with priority.

Thank you for sharing your feedback — it helps us grow and serve our clients with even more care and clarity. ❤️

Warmly,
Dallianse Support Team

dallianse.com からの回答

2025年10月28日

Thank you so much for your kind words! 💕
We’re delighted to hear you loved both your piece and the experience with our Support Team — they truly care about making every moment with Dallianse feel special. ✨

Your feedback means the world to us and helps us keep growing with love and dedication.

– Dallianse Support Team

dallianse.com からの回答

2025年9月26日

We’re truly sorry to hear about your experience — it’s never the impression we want to leave. 💔 We understand your frustration, and while the process clearly didn’t go as smoothly as it should have, we’re glad that in the end we were able to resolve this for you with a full refund.

We’ll keep working to make sure future experiences feel much clearer and more positive. Thank you for sharing your feedback — it helps us improve. 🌸

dallianse.com からの回答

2025年9月10日

Hi Katie,

Thank you for sharing such a heartfelt review 🤍 We’re delighted to know our pieces made you feel beautiful and that our team could turn your return into a positive experience. Your kind words about our customer service mean the world to us — we truly want every woman to feel supported and cared for at every step.

We understand your note about shipping, and we’re always working to balance fast delivery with keeping the quality and designs you fell in love with. Knowing that the pieces feel flattering and worth it to you is the greatest compliment.

We can’t wait to see you sparkle in your next Dallianse treasures ✨

With love,
The Dallianse Support Team

dallianse.com からの回答

2025年9月8日

Hi Katie,

Thank you so much for your kind words. 🌸 We’re delighted to hear that three of your pieces fit beautifully, and that our team could quickly support you with the one that didn’t. Your experience means everything to us — we always want you to feel cared for and confident with Dallianse.

We’re so grateful you shared your shopping experience — it inspires us to keep creating and serving with love. 💕

Warmly,
Dallianse Support Team

dallianse.com からの回答

2025年9月4日

Thank you so much for sharing your experience ✨ We’re delighted to hear that the checkout was smooth and that A Game Without Losers arrived so quickly. Knowing you’re excited to explore the tasks together with your husband makes our hearts full — that’s exactly why we created it.

May it bring you both many playful, unforgettable moments. Your recommendation means the world to us 💖

With love,
The Dallianse Support Team

dallianse.com からの回答

2025年8月20日

Hi Lexy,

Thank you so much for sharing your experience 💌 We’re so happy to hear that A Game Without Losers made things fun and easy to enjoy — and that ordering felt smooth too. It means the world to us to have your support and kind words!

Wishing you lots more exciting moments ahead ✨
— The Dallianse Team

dallianse.com からの回答

2025年8月13日

Hi Maria,

Thank you so much for your kind words and for being a loyal customer! 💌 We’re thrilled to hear that you and your husband have been enjoying our pieces.

We truly appreciate your patience regarding the last order and are glad our customer service team could resolve it quickly. We’ve double-checked your current order to make sure the correct item is on its way to you this time.

Looking forward to delighting you again! 💫

With love,
The Dallianse Team

dallianse.com からの回答

2025年7月30日

Hi Viktoria,

We’re truly sorry your experience felt this way — it’s the last thing we’d ever want. 💔

We’ve looked into all communication, and I can confidently say no one on our team would ever use the language you described. Still, if our reply came across as dismissive or cold — we take that to heart. You deserved warmth, understanding, and care.

This brand was built by women for women — and we deeply value every voice, including yours. If you’re open to it, I’d love to revisit your case personally and make things right 💖

Warmly,
Vika
Dallianse Support Team

dallianse.com からの回答

2025年7月24日

Wow — your words gave us goosebumps! 💫
Reading that you felt confident, feminine, and truly like a goddess in your Dallianse piece is exactly why we do what we do. We're so happy the fit and feel were everything you hoped for — and even more thrilled that your partner couldn’t take his eyes off you.

Thank you for trusting us with such a personal and beautiful moment. You’ve truly made our day! 💖

With love,
Dallianse Team

dallianse.com からの回答

2025年7月24日

Thank you for sharing your honest feedback — even if it’s not easy to read, it’s incredibly important to us.

We want to sincerely apologize for the experience you had. Please know that since your review in May, Dallianse has undergone a change in ownership. With this transition, we’ve made it our top priority to improve the quality of our products and completely rethink how we care for our customers — especially when it comes to support and refunds.

It’s disappointing to hear that your concerns weren’t properly addressed at the time, and we deeply regret the frustration it caused. While we can’t undo the past, we genuinely hope you'll see the positive changes we’re implementing. You deserve a brand that listens, responds, and delivers on its promises — and that’s the Dallianse we’re working hard to become every day.

Warmly,
Dallianse Team

dallianse.com からの回答

2025年7月24日

Thank you for your feedback, and we're truly sorry for the frustration you experienced.

Since the time of your review, Dallianse has come under new ownership — and one of our first priorities has been improving both product quality and the overall customer experience. We completely understand how disappointing it is when return costs and quality don’t meet expectations, and we’re working hard to make sure that doesn’t happen again.

We appreciate you taking the time to share your experience — it’s helping us do better.

Warmly,
Dallianse Team

dallianse.com からの回答

2025年7月24日

We're genuinely sorry to hear about your experience — it’s absolutely not the standard we want anyone to associate with Dallianse.

Since the time of your review, the company has come under new ownership. We’ve taken this opportunity to rework our entire approach to product quality, shipping, and — most importantly — customer care. The situation you described with slow delivery, a faulty item, and costly returns is something we’re actively working to prevent for future customers.

Thank you for sharing your experience — feedback like yours is what’s helping us build a better Dallianse.

Warmly,
Dallianse Team

dallianse.com からの回答

2025年7月24日

We’re truly sorry to hear this — no one should receive an item in that condition, let alone be met with silence when asking for help.

Since the time of your review, Dallianse has come under new ownership. We now take customer support, quality control, and fair returns extremely seriously — and we deeply regret that wasn’t your experience at the time.

Your feedback is a stark reminder of why those changes were necessary, and we’re committed to doing better for every customer moving forward.

Warmly,
Dallianse Team

dallianse.com からの回答

2025年7月24日

Thank you for taking the time to share your experience — we're so sorry it was a frustrating one.

Since your review, Dallianse has changed ownership, and one of our top priorities has been rebuilding customer support and improving our sizing accuracy. You’re absolutely right: if something doesn’t fit as expected and no one responds, it’s incredibly disappointing. That’s not the experience we ever want anyone to have with us.

We truly appreciate your feedback — it's helping shape a better, more responsive Dallianse.

Warmly,
Dallianse Team

dallianse.com からの回答

2025年7月24日

Thank you for sharing your experience — we’re truly sorry for the frustration and inconvenience you went through.

Since your review, Dallianse has undergone a change in ownership, and improving our return process, customer support, and overall product quality has become a top priority. We deeply regret that the returns process was so difficult and costly for you, and we’re actively working to ensure this doesn’t happen again.

We appreciate your honest feedback — it’s helping us create a better Dallianse for all our customers.

Warmly,
Dallianse Team

dallianse.com からの回答

2025年7月24日

Thank you for your feedback. We understand your concerns and want to share that since your review, Dallianse has changed ownership. With this change, we have been focusing heavily on improving product quality and transparency.

We appreciate you sharing your thoughts — it helps us keep improving and building trust with our customers.

Warmly,
Dallianse Team

dallianse.com からの回答

2025年7月24日

Thank you so much for your positive feedback! We’re really happy to hear you had a good experience. Since your review, Dallianse has come under new ownership, and we continue to work hard every day to make the brand even better for wonderful customers like you. Your support truly means the world to us! 💖

Warmly,
Dallianse Team

dallianse.com からの回答

2025年7月24日

Thank you so much — we’re so happy to hear you loved the fit and quality! 😊

Since the time of your review, Dallianse has come under new ownership, and we’re continuing to build on everything our customers appreciate while improving every step of the experience. Your kind words mean a lot to us — thank you again for being part of our journey! 💖

Warmly,
Dallianse Team