DAMPSERVE UK レビュー 5

DAMPSERVE UK からの回答

2025年10月17日

Hi Bethany,

Thank you so much for your wonderful review! We’re delighted that we could help you complete your survey on time and make the process as smooth as possible. It’s great to hear that our communication and coordination with the estate agents made things easier for you.

We’ll be sure to pass your kind words on to James and the rest of the team. Wishing you all the best in your new home — and we’d be happy to help again in the future!

Kind regards,
The DAMPSERVE Team

DAMPSERVE UK からの回答

2025年10月17日

Hello,

Thank you for your feedback. We take all reviews seriously; however, after thoroughly checking our records, we have no record of any booking, call, or correspondence under your name or details. Our logs confirm that no appointment was scheduled, nor do we have any record of the interaction described.

Please note that we do not arrange surveys verbally — all clients are required to complete our online contact form. Appointments are only confirmed once full payment has been received.

Additionally, there is no one named “Elise” employed by our company, and we do not block or ignore customer calls. It appears this review may have been left in error or may refer to a different company.

Kind regards,
The DAMPSERVE Team

DAMPSERVE UK からの回答

2025年10月17日

Hi Adam,

Thank you so much for your kind words and for choosing us again! We’re delighted to hear that you were pleased with our service and the results. It’s great to know our honest approach and recommendations have made a difference.

We truly appreciate your continued trust and support.

Kind regards,
DAMPSERVE

DAMPSERVE UK からの回答

2025年10月17日

Hi Miss Francisco,

Our records show that we attended your property and assessed the issue, which was identified as condensation rather than a damp or structural problem. We also had several phone conversations regarding this matter and explained that installing adequate ventilation, such as a kitchen fan, would help prevent the issue from returning.

Condensation is often related to lifestyle and ventilation factors rather than a defect requiring remedial work. Our surveyor discussed this during the visit and provided advice on how to manage the problem moving forward.

We’re always happy to clarify any advice or revisit the property if new concerns have developed. Please don’t hesitate to get in touch so we can assist further. Based on our records and previous communications, we believe this review does not accurately reflect the service provided.

Kind regards,
The DAMPSERVE Team

DAMPSERVE UK からの回答

2025年10月17日

Hi Andy Needham,

Thank you for your feedback. We take all enquiries seriously; however, after checking our records, we have no record of any missed calls, unanswered emails, or call-back requests under your name or details. All enquiries submitted through our website form receive an automated confirmation email, and our team responds to every genuine request.

It’s possible this review may relate to a different company or that there has been a mix-up with contact details. Please also note that our responses can sometimes end up in junk or spam folders — this is highlighted above our contact form.

We’d be happy to look into this further. Please email info@dampserve.co.uk
with a copy of your original enquiry, so we can investigate and assist you directly.

Kind regards,
DAMPSERVE