Dancewear Central レビュー 116

Sent wrong size, was ignored for 3 weeks after sending many emails. eventually, i rang them and they would not send new my actual order for 10 working days after id returned the item that i'd already payed for !

Top customer service. Staff go the extra mile to help. I needed something delivered ASAP and did their very best and kept me fully up to date. Definitely ordering from here in future. Genuinely recommend this team

Agreed to pay my return postage but then didn't pay me

The prices are competitive, and if you know what you want it's fine and delivery is fairly fast. However, I've asked for guidance on sizes and received no reply; got sent the wrong size on two occasions; and received faulty goods. As other reviews have said, customer service is non-existant. If it's faulty goods they have to refund the return postage, but I haven't had a refund and I really can't be bothered chasing them. No apology over the wrong sizes either. I've shopped with them for 8 years now, but the mistakes they've made and the poor service mean I'm now going to shop elsewhere. It's just not worth it to save a few ££.

Showed stock when ordered but they were actually out of stock. Customer services even admitted it was misleading as they still wanted people to place an order, no apology was offered. Double check stock before you send any money people.

Very misleading seems like their priority is to sell thats all! After looking around for weeks decided to shop here as it seemed they had the sizes in stock well wow that was a mistake. I placed my order i got one item out of 4 real quick so i was still oblivious, after waiting a couple of weeks i decided to phone and enquire to my shock i was told they were out of stock and waiting and when they restock i will be sent my items! Why on earth would you mislead people into thinking you have stock and taking their money?! Am still waiting by the way my little one is having to go classes with no uniform still and its almost half term! Never again! Thank you so much for that.

Very pleased with the product and especially the customer service, which is exemplary. I left a message on the website yesterday morning, was called back that day, and today my parcel arrived. Can't beat that! Normally in "covid" times, everything takes forever, but not this time. Big thank you!

I placed an order for 3 items at a £43 total - I was happy to pay the £4 postage.

I got my confirmation and waited - only 1 item arrived! When I checked my confirmation 2 items were out of stock - but I had still be charged the full amount.

When I queried this and asked for the out of stock items and postage to be refunded, I was told that the postage would not be - £4 postage for a pair of tights is pretty excessive and I wouldn't have paid had I known.

How can you charge people for out of stock items - what if they don't come in stock for months?

Terrible service and even worse customer service

Dancewear Central have been extremely helpful and professional. An item I ordered was out of stock and was not delivered with the rest of my order however after speaking to them, nothing was too much trouble and a refund was issued straight away.
The quality of their products are lovely and I shall definitely be ordering from them again. Such quick delivery speed too.
Thanks Dancewear Central

Not a good experience ordering from Dancewear Central.

Update following response.
The warehouse, returns dept and customer services all seem to be in entirely different counties and have no way of communicating. I ended up paying £8 for postage and return postage and have no dance shoes. You weren’t prepared to send any more out, insisting you would only refund, because the returns department had already processed it. I got a very abrupt phone call to tell me there was nothing you would do to help. Waste of time and money.

I have been a dance teacher for many years and used different dancewear companies over that time but I am very impressed with Dancewear Central for several reasons but mostly the speed of the orders. I have had confirmation that an order has been dispatched within half an hour or placing the order. I have also found them very helpful over the phone with queries. I will certainly stick with this company for my school items.

Great service and quality goods.

I received the items that I ordered online very quickly. I had to return an item as I had the wrong size and I also received the refund efficiently. Many thanks. I would certainly order again!

I had a problem with my order, I contacted via email and had a got a response very quickly. They rectified the problem for me very quickly. Extremely satisfied and would definitely use again.

I ordered a bag and ballet shoes for my daughter. The bag was fine, but the ballet shoes were so small (even though as requested on the website I ordered half a size up from her usual outdoor show size). They honestly could have been used as a keyring. Their customer services team told me I would have to send them back at my own expense and if they found the size was wrong I would be refunded up to £5. They were really unhelpful and if the shoes had been a bit out size-wise it wouldn't have been so bad, but when I measured them they were a size 8.5! I would deter anyone from buying their ballet shoes as clearly they are not standard sizes

UPDATE 19TH MAY . SO YOU DID NOT EVEN ASK ME FOR AN ORDER NUMBER . SHE JUST ASKED MY NAME AND SAID SHE WOULD TRY AND NOTHING ELSE . Shame it took a bad review here for you to do something but hopefully I will now get my shoes for Friday...............Absolutely DISGUSTED with this company and will never order from them again .If I could rate them minus I would I ordered ladies ballet shoes by mistake instead of child's . I sent them back asking for an exchange . They received the shoes back a week ago on the 11th and in my covering letter I stated that I MUST have them by this coming Friday the 22nd as I was going down to see my granddaughter this weekend who I had not seen for a year . That gave them a whole 11 days to send the replacement out .These shoes were part of her birthday present as I explained in my letter and she is only four . So I telephoned them and said if they could not guarantee them by this Friday then I request a refund so that I may order elsewhere . They then told me that they would TRY THIER best to give me a refund but that as I had requested an exchange they could not guarantee it . So now I am stuck as cannot order elsewhere and have no idea if my granddaughters birthday present will arrive in time . I am beyond disgusted with them . ZERO customer satisfaction. The girl on the phone could not care less and had no interest in trying to help but just said returns were taking 14 days at the moment.

I received my parcel in good time however the leotard has a thread loose right in the middle so looked cheap. I spent 30 mins trying to figure out their vague returns policy so now I have to pay full return for a leotard that is faulty. terrible service!!!

Beware of this company!!!
I purchased something that later returned it. They never gave me my money back although I didn’t notice at the time because it was a small amount. Five months later they contact me and tell me that they will not refund me because they say that I returned my item “late”. I tried to reason with them and explain that I had returned my item long ago but they refuse to cooperate. I had to pay for return postage too so I’ve really been left out of pocket by these people.
It seems to me like they operate like scammers do, they keep their product and your money too, what a way to keep a business. No wonder all the negative reviews.
Also the item that I ordered didn’t match the description in the website, it amazes me that they get away with all of this.

I placed my order at the beginning of December, you can see my previous review. I am still waiting for one of the items I paid for in December. They have not contacted me, not apologised for the delay or contacted me to tell me when to expect it or offer me a refund. I am reluctant to call or email because they are always so rude.
Do not use the company!

Edit: Again a rude reply from this company, although the reply on here is all sweetness and light it is not a true reflection of their service. The emails I received were curt and I was not offered any other option, just we’ve refunded you.
I wasn’t informed it was out of stock until the order was accepted. They have not contacted me at all in the meantime of three months.
Although they say they have refunded me, there is no evidence of this, I have not received a refund
AVOID THIS COMPANY

Auf jeden Fall ein netter, seriöser und aufrichtig bemühter Händler. Einige Artikel konnten nicht geliefert werden. Die Rückerstattung, auch von Retouren, lief aber einwandfrei. Ich konnte den sehr freundlichen Kundenservice jederzeit erreichen. Man wird auf keinen Fall hängengelassen. Ich würde jederzeit dort wiederbestellen.

I purchased a pair of pointe shoes as a Christmas present for my daughter on the 25/11/2020. We were due to move house on the 18/12/2020 but, with nearly 4 weeks to go until then, I thought best to give my then address as the address for delivery. I then heard that the shoes had been despatched on the 15/12/2020 (a full three weeks after placing the order) to my home address. We were home all the time at that point as we were isolating. Nothing arrived. Nothing has arrived at our new address, to which we had all mail forwarded from the date of leaving the old address. Despite three e-mails to Dancewear Central's Customer Service division, I'm still without my daughter's shoes, although they deducted the full payment several days before even despatching them. Similar to other reviewers on this page, they've been brief to the point of being rude, unhelpful and unsympathetic. I will avoid using Dancewear Central in future: there are plenty of other options. They should take a long hard look at their Customer Services and Fulfilment Departments if they want to compete successfully with the rest of the market.