Daniel Field Direct レビュー 

135
•
TrustScore 5段階評価の5

4.9

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Charlotte Gibson at Daniel Field is an excellent personal customer service specialist. She's more than that! It really feels she's there just for me when I know she helps hundreds of customers. Nothin... もっと見る

5つ星のうち5の評価

Have been buying Daniel Field for decades and am glad to see that the latest formula is the best it’s ever been for colouring and hair condition afterwards; super shine and looks so healthy, grey cove... もっと見る

5つ星のうち5の評価

Within 6 months of using this product my hair's condition has dramatically improved. My hairdresser has also commented. As an aside since not using PDFs i have noticed new hair growth that I hadn't r... もっと見る

5つ星のうち5の評価

Im highly allergic to hair colour & luckiky found this product several years ago. It Works & more importantly I do not get a reaction!!. The service & product Are Excellent. If I had any negative it... もっと見る

企業情報

  1. 毛髪製品店

当該企業による記述

Daniel Field Direct sells the ever-popular Water Colour hair dye range. Loved by our customers, this is a gentle alternative to traditional hair dyes, free from nasties such as Ammonia and PPD. With nearly 40 rich, natural hair colours, it's ideal for regular use to cover grey or white hair. Our experienced Daniel Field Direct team are here to help, so please do e-mail or phone if you'd like help finding the right colour for you.


連絡先

4.9

優良

TrustScore 5段階評価の5

135件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(135)

過去12か月のレビュー数: 3件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち4の評価

no contact point if you cannot use phone

I would love to send a couple of queries about their hair dyes before buying and leave positive reviews as they appear to be a good company, but despite it being the 21st Century they have no email/chat/contact form at all. So if you have hearing issues like me you are unable to speak to anyone, this is not reasonable. I cannot even request they make reasonable adjustments because there is no way to contact them.

Edit I have seen the response and am pleased action was taken so quickly, amended review as a result

2021年11月2日
自発的なレビュー
Daniel Field Direct ロゴ

Daniel Field Direct からの回答

Hi Jane, we're really sorry you've had problems contacting us. You are right that we really need to improve this. We are actually in the process of selecting a tool to help us manage e-mail support, however in the interest of helping yourself and others out before we have this in place, we've setup an e-mail box this morning as an interim solution. If you'd like to e-mail support@danielfieldmailorder.co.uk, it would be a pleasure to help. Best wishes, Dan

5つ星のうち5の評価

Wow..this hair colour system is a pleasure to use

I had alopecia areata and was informed by my hairdresser after my hair had regrown to try Daniel Field hair colour. I was so nervous as I was worried that it would affect my hair. Well I should not have been anxious at all. Daniel Field's hair colour produces a lovely natural colour, it is gentle and my hair has a lovely healthy sheen. I would highly recommend this product and I will carry on using this colour system going forward. Thank you Daniel Field.

2021年10月27日
自発的なレビュー
5つ星のうち5の評価

Great Natural Products

Great Natural Products
The website has some informative videos and is full of helpful information to achieve the best possible colour.

Easy ordering and fast delivery.

Love Daniel Field

2021年10月24日
5つ星のうち3の評価

I would have given a higher rating but…

I would have given a higher rating but for the fact that the website failed to take my payment and failed to tell me that it had not. It was only your follow-up email chaser that alerted me. This is the second time this has happened. Maybe someone could look into it.
Otherwise the service is excellent.

2021年10月21日
Daniel Field Direct ロゴ

Daniel Field Direct からの回答

Hi Mary, we're sorry to hear you've had problems completing your order sometimes. Our web developer has looked into this, and has contacted you directly to try to find a better / clearer indication when payment fails, or to determine if in your case no error at all is being shown. Thanks for your custom over the last four years, and we hope you can post us a follow up review when checkout has run more smoothly for you :) Charlotte

5つ星のうち1の評価

I've used this for the second time now…

I've used this for the second time now went as per the instructions and the hints. My greys are still very noticeable and was very disappointed as I had read the reviews before hand and looks like I'm with the minority that this has not worked on especially as I brought 2 bottles in preparation for next time I need to dye my hair.

2021年10月9日
自発的なレビュー
Daniel Field Direct ロゴ

Daniel Field Direct からの回答

Hi Debbie, sorry to hear you’ve not had great results with the Water Colour. As you mention, we have a lot of customers who really get on well with it and use it regularly. Our team have a lot of experience, so would really love to speak with you and see if they can help troubleshoot. If you’d like to give it another go, we may also try sending an alternate colour that might work better for you, free of course. If we can’t help, we can at least refund your order, so please do give us a call on 01548 830560. If you’d rather just have a refund, let us know by updating this review and we’ll sort one out for you.

5つ星のうち1の評価

Unfortunately i was allergic to Daniel…

Unfortunately i was allergic to Daniel Field watercolour. Be very careful as even though there is no ppd in it.
I am allergic to ppd. I did a patch test and had a reaction to the water colour even though it says ppd free ?? make sure you do patch tests. My skin is red,itchy,raised and small white sores. Then i read this, wish id read it beforehand !
Note that some hair dyes which go under a ‘natural’ banner may not be free of PPD or other potentially problematic ingredients: Daniel Field’s Natural Colours is a good example.
Thank you so much for the refund. Really appreciated

2021年9月28日
自発的なレビュー
Daniel Field Direct ロゴ

Daniel Field Direct からの回答

Hi Jane,

We're so sorry to hear you had an allergic reaction. PPD is a strong sensitizer for some, and it is often the case that those who have an allergy to it will react to other hair colouring ingredients, even those in more gentle hair dyes such as Water Colour. Even 100% natural products like henna can cause an allergic reaction, which is why we insist customers patch test every time. We're so glad you did so, as this is the very reason it is essential.

We always offer a refund where a product isn't suitable for someone. I'm about to log a request for info with TrustPilot. If you can supply your order number or contact details via the link they send you, I'll be able to locate your order and sort out a refund for you.

If you'd prefer, please do give our team a ring on 01548 830 560. They will also be able to sort out a refund, and may also be able to help advise you on alternative options you could try.

Best wishes
Nick

Update: Thank you for providing your order details Jane - you should have the refund in your PayPal account shortly.

5つ星のうち2の評価

No grey coverage with this product this time at all

I have bought this product different colours for a while now. This time very disappointed in (maple) rich red brown . I followed all the instructions as normal but ended up with all my grey showing I was on business the next day so I could do nothing only use temporary colours stick to hide it.
Very disappointed with it this time.

2021年9月6日
自発的なレビュー
Daniel Field Direct ロゴ

Daniel Field Direct からの回答

We are very sorry to hear you have not had a good result with the Maple Water Colour. Please give us a call on 01548 830560 during office hours: 9am-5pm Mon-Fri and one of our friendly team will be happy to help. We always offer a replacement colour or refund if the colour hasn't worked.

5つ星のうち2の評価

Followed the instructions carefully but…

Followed the instructions carefully but sadly it did not cover my greys at all.

2021年9月2日
Daniel Field Direct ロゴ

Daniel Field Direct からの回答

We are very sorry to hear you didn't have success with the colour, we will be happy to talk through any issues and will also offer a replacement or refund. Sometimes it's just a matter of adjusting the colour or length of time it's left on. We are available on the phone: 01548 830560 9am-5pm Mon-Fri to offer help and advice.

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。

詳細情報