terrible customer service. dont spend your money and give them any business. They sent my package to the wrong address TWICE and tried to pass it off on the delivery service. Paulo from customer servi... ãã£ãšèŠã
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I recieved my order , delivery was slow quality. Product quality is ok but prints are low quality and fitting is poor quality, my L size lose fit shirt is too tight on neck , fits well on torse but... ãã£ãšèŠã
I love buying from clothing brands and trying to support businesses. This was the absolute WORST customer experience iâve ever had. I am the last to be a â Karen â but this interaction made me lose my... ãã£ãšèŠã
Don't trust this company. They treat their customers poorly and will not make things right. Even after multiple attempts they redirected responsibility and said they take care of customers but when tr... ãã£ãšèŠã
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Ordered items and tried to return forâŠ
Ordered items and tried to return for store credit since they DO NOT give cash refunds. Requested multiple times and emailed them directly and got nothing back. Theyâre a weird gym cult not a legitimate company to purchase from. Do not give them your money.
Ordered several items before ChristmasâŠ
Ordered several items before Christmas and never delivered yet their system says it was. No response from the company and no way to get in touch with them. DM's are ignored. It's been a month and they still have not contacted me
Poor costumer service
Poor costumer service. Parcel is not being delivered it has been weeks. Company is not able to track package nor pay a refund. Overall they are unhelpful and donât respond to mails. Would never order here ever again.
Don't buy it.
Expensive shipping I got my package after around 3 Weeks, 5 Days later I got like 5 holes in one of my Shirts. nice quality. support doesn't care no answer nothing.
Would never support this brand again
Would never support this brand again. Placed an order almost a month ago that has yet to be delivered. I emailed multiple times over a week ago with no response. Customer service sucks and I would not recommend this brand to anyone
Horrible service
Horrible service, sent me the wrong size and colour. I'm still awaiting a reply back from my initial email.
Donât waste your money
The sizing is way off, shipping takes about 3 weeks, and is way too expensive. Want to get an exchange? Nope. Want to get your money back? Also nope. Free shipping or any discounts after spending 140? Nope. 140 for a pair of sweats and a sweater that donât fit. I got a size Medium in both, usually wear a large, and they both were way too big. If Iâm spending that kind of money, I want there to be reviews on the items but they donât allow it- you canât see any types of reviews on their actual site and this is why. The quality, sure, is great, but everything else is crap. The fact that I canât get my money back and have in store credit is very frustrating. I will use the credit and never buy from them again.
Never Received Package and NO CUSTOMER SERVICE
I ordered from Darc Sport for my first time in September of 2023 for the Bane drop. I have lots of friends who wear Darc Sport and I love the exclusivity of their drops and just their designs in general. However I will never be ordering from them again nor recommending Darc Sport to any friends of mine as I never received my package and there is literally 0 customer support to help you with any issues on your order. I sent about 6 emails explaining what had happened and they just sent me an automated email telling me to file a claim with Route who is their shipping insurance company. Contacted Route and they claim that because itâs been 30 days since the last tracking update that they wonât cover to package and to contact Darc Sport about the matter.
I tried to contact Darc Sport again and they just donât seem to care or value their customers whatsoever. I find the company is very snobby and almost acts too good for their customers because each one of their drops sells out almost instantly so they simply donât care about you or whether you got your package or not. There goes $200 that Iâll never get back or see again. Guess maybe Iâll try to call my bank and see if I can put it as a fraudulent charge considering they took my money and arenât bothering to help me receive my package or even a refund for that matter. Unbelievable.
Took 2 weeks to ship my order out
Took 2 weeks to ship my order out. They never sent me an email explaining the delay. I had to be the one to reach out to ask about my order. Once I reached out, they replied, and said that there would be delays, but didnât apologize for the delay, and I told them that they should reach out to the customer, and they never replied. there are much better brands out there who actually care about the customer this brand seems snobby and definitely wonât be buying or recommending this brand. There are better brands out there with a better reputation for the same price. Ultimately it doesnât really matter how good the clothes is what matters is the brands reputation and values.
Terriable customer servcie
Usually, orders from the US arrive in 10 days; however, I have yet to receive a recent order, and it's been a couple of months. I've emailed them twice but am still awaiting a response. For a brand meant to represent resilience and overcoming adversity, they sure have terrible customer service. I won't be ordering from here again.
Terrible customer service never buying from them again
Placed my very first order in September and the shorts I purchased ripped after wearing them only 3 times. Emailed them twice already and still have not heard anything back. Theyâre quality isnât as great as everyone makes it seem and their customer service is terrible. Donât bother buying anything from them there are tons of better options.
Good clothes, bad distribution
Great clothes, awful distribution. I've ordered to addresses in Miami and London (UK) over the last year and none of the packagekes were delivered. Shame - competitiors like Alphalete and Inaka have nailed distribution.
They don't care
I put in an order and there were 2 items missing when it came in. Mind you, their stuff is very prcey to begn with. After numerous emails and ig comments have gone ignored, I'm losing hope that the situation will be mended. It's sad because the clothing is actually nice, but they can't be trusted. They almost act like they're too good for their own customers. They only care about their own little circle. As a customer you're really not valued at all.
Do not order from this company if youâŠ
Do not order from this company if you arenât aware that they do no reply to their emails. Iâve commented on their ig post regarding situation with a pair of defective leggings I ordered from them no reply. Emailed this company twice. Never got a reply from them. BEWARE of this company bad service for items that are not cheap!!
Garbage customer service
I ordered some sweatpants that claimed to be my size. However, they fit super tight. Therfore, i tried getting a hold of Customer service twice in order to exchange them for a bigger size. However, I never received a respond. It's been over a year
Customer service 0
Their clothing is a 5 star but their customer service is a 0. Once you placed an order, you are on your own. They dont accept cancellations or changes made to your order. Nor do they accept returns.
I did a order for about one month agoâŠ
I did a order for about one month ago and still didnt recieved my order.
I tried to send an mail, but they dont answer. I tried to text them on instagram and still no respons.
i'v paid for the order and got nothing...
really poor service
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