Terrible customer service. Use at your own risk. We ordered 2 items and one was inferior quality so I wanted to return it for a refund. They told me it would cost 20 GBP or more to return and it had... ãã£ãšèŠã
DaveandcarterukÂ
Trustpilot ã«ã¢ã¯ã»ã¹ããŠããã ããããããšãããããŸããæ®å¿µãªããããã®äŒæ¥ã®ãŠã§ããµã€ããééãããããããã¡ãã«ã¬ãã¥ãŒãæžãããšã¯ã§ããªããªããŸãããã質åããããŸãããããé æ ®ãªããåãåãããã ããã
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Misrepresentation on a massive scale. This company portrays itself as a couple of lovely chummy blokes looking to change the world of fashion. The reality couldn't be further from the truth. I or... ãã£ãšèŠã
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This is a scam company, do not buy. Do not buy anything from them. They are not a UK brand, they are a warehouse in Hong Kong. Their return policy is awful, expecting you to pay for the shipping retur... ãã£ãšèŠã
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Bunch of scammers!! No order confirmation or tracking details given. Only give false promises via email. All their responses for negative feedback are the same. The phone number given is unobtai... ãã£ãšèŠã
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Smooth and Transparent Order Tracking
2025幎8æ29æ¥
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Daveandcarteruk ããã®åç
Hi Harry,
Thank you for your feedback. Weâre always looking to improve, and your comments help us do just that. If thereâs anything specific we can help with, please donât hesitate to contact us at info@daveandcarteruk.com.
Sincerely,
The Dave and Carter Team
My order went smoothly
I was glad that the scarf I ordered didnât itch, very soft fabric.
2025幎8æ30æ¥
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Daveandcarteruk ããã®åç
Hi Shirley,
Thank you for your feedback. Weâre always looking to improve, and your comments help us do just that. If thereâs anything specific we can help with, please donât hesitate to contact us at info@daveandcarteruk.com.
Sincerely,
The Dave and Carter Team
Item feels solid
The dress I bought for a wedding looked elegant without being too flashy.
2025幎8æ28æ¥
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Daveandcarteruk ããã®åç
Hi Amanda,
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with Dave and Carter. If you ever need anything, feel free to reach out to us at info@daveandcarteruk.com.
Warm regards,
Dave and Carter
I purchased a coat from this shop andâŠ
I purchased a coat from this shop and was amazed by its comfort during chilly nights.
2025幎8æ26æ¥
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Daveandcarteruk ããã®åç
Hi Gerald,
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with Dave and Carter. If you ever need anything, feel free to reach out to us at info@daveandcarteruk.com.
Warm regards,
Dave and Carter
This is a SCAM website!
This is a SCAM website!! I ordered a shirt, which took over a month to arrive, after it finally arrived they had sent me the wrong product. They then refused to refund me, stating that I must return the product to china, at a cost of £50 (more than the cost of the shirt itself!), and following return they can refund meâŠyeah right.
They told me that all this information is in their âreturns policyâ. However, on looking at their returns policy they clearly state "Customers are responsible for return shipping costs unless the item is faulty or incorrect.â And âIf your item arrives damaged, faulty, or not what you ordered â weâre genuinely sorry. Please contact us right away at info@daveandcarterâŠ, and weâll make it right as quickly as possible at no extra cost to youâ ⊠as it turns out this is untrueâŠ
Another month later I am still trying to get my money back.
DO NOT BUY FROM HERE.
2025幎8æ1æ¥
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Daveandcarteruk ããã®åç
Hi Tim,
Weâre truly sorry to hear about your experience. This is not the level of service we aim to provide. Please email us at info@daveandcarteruk.com. so we can look into this further and make things right.
Sincerely,
Dave and Carter
Daveandcarteruk ããã®åç
Hi Lee,
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with Dave and Carter. If you ever need anything, feel free to reach out to us at info@daveandcarteruk.com.
Warm regards,
Dave and Carter
Loved the fabric
Loved the fabric, sizing off for me, smooth return process.
2025幎8æ24æ¥
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Daveandcarteruk ããã®åç
Hi James,
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with Dave and Carter. If you ever need anything, feel free to reach out to us at info@daveandcarteruk.com.
Warm regards,
Dave and Carter
Delivery was faster than I thought
The packaging was simple but kept everything in good condition.
2025幎8æ10æ¥
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Daveandcarteruk ããã®åç
Hi Paul,
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with Dave and Carter. If you ever need anything, feel free to reach out to us at info@daveandcarteruk.com.
Warm regards,
Dave and Carter
DO NOT BUY from this company
DO NOT BUY from this company, item was not as described, poor quality , returns have to go to China at your expense and have been chasing a refund for 20 days ....AI generated responses, keep telling me waiting for updates..... despite tracked proof of return .
Update 1 month on , still no refund ....despite reply below , just constantly told its being processed.... its over 2 months since returned AS PER THEIR INSTRUCTIONS....
UPDATE....Had to raise issue via my bank for refund as they have not replied to emails or refunded.... have left to my bank to pursue
2025幎8æ30æ¥
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Daveandcarteruk ããã®åç
Hi Sue,
Weâre truly sorry to hear about your experience. This is not the level of service we aim to provide. Please email us at info@daveandcarteruk.com. so we can look into this further and make things right.
Sincerely,
Dave and Carter
Breathable fabric
Breathable fabric, decent drape, may buy more colors despite expectations.
2025幎8æ22æ¥
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Daveandcarteruk ããã®åç
Hi Dylan,
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with Dave and Carter. If you ever need anything, feel free to reach out to us at info@daveandcarteruk.com.
Warm regards,
Dave and Carter
Happy with both product and service
My order arrived earlier than the estimated date, which was convenient.
2025幎8æ15æ¥
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Daveandcarteruk ããã®åç
Hi Angela,
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with Dave and Carter. If you ever need anything, feel free to reach out to us at info@daveandcarteruk.com.
Warm regards,
Dave and Carter
Fabric feels airy
Fabric feels airy, fit acceptable, considering more shades despite expectations.
2025幎8æ22æ¥
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Daveandcarteruk ããã®åç
Hi Dylan,
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with Dave and Carter. If you ever need anything, feel free to reach out to us at info@daveandcarteruk.com.
Warm regards,
Dave and Carter
Arrived quicker than expected
The colour of the dress was exactly as shown online, no surprises.
2025幎8æ20æ¥
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Daveandcarteruk ããã®åç
Hi Brenda,
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with Dave and Carter. If you ever need anything, feel free to reach out to us at info@daveandcarteruk.com.
Warm regards,
Dave and Carter
Ordered clothes 2 weeks before aâŠ
Ordered clothes 2 weeks before a holiday they didnt arrive until after the holiday wouldn't send returns form kept offering me 20% off next order then 70% off next order and then said I had to pay £50 to return items back even though the clothes was worth 79
2025幎7æ15æ¥
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Daveandcarteruk ããã®åç
Hi Kevin,
Weâre truly sorry to hear about your experience. This is not the level of service we aim to provide. Please email us at info@daveandcarteruk.com. so we can look into this further and make things right.
Sincerely,
Dave and Carter
The company is absolutelyâŠ
The company is absolutely untrustworthy! Their website claims to deliver in the UK within 3-5 business days. I believed that and placed order. After 14 days passed, when I started chasing, they told me that their policy is to supply between 7-14 business days. Which is a incorrect and misleading against their written policy. Then they claimed that the shipping will come from china and it takes time. Then they dropped a packet to my door that has arrived from an UK location. And now they are demanding £50 to process the return mentioning that it will go back to china. They also claim that this is clearly written in their return policy - which is a lie!
2025幎8æ29æ¥
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Daveandcarteruk ããã®åç
Hi Mitch,
Weâre truly sorry to hear about your experience. This is not the level of service we aim to provide. Please email us at info@daveandcarteruk.com. so we can look into this further and make things right.
Sincerely,
Dave and Carter
This website is a scam
This website is a scam. The items come from China and look nothing like the photos advertised. When you contact customer services, the responses are all AI generated and they do not accept returns despite claiming they do. As others have mentioned, you can't reverse the payment even if you payed on credit card and contact your provider. Please do not purchase anything from here.
2025幎7æ7æ¥
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Daveandcarteruk ããã®åç
Hi Declan,
Weâre truly sorry to hear about your experience. This is not the level of service we aim to provide. Please email us at info@daveandcarteruk.com. so we can look into this further and make things right.
Sincerely,
Dave and Carter
Sham do not use this site
shocking customer service a total sham Web site ..item not as ordered refused to sort out problem unless involving more money..item that arrived was such more quality ...Do Not Use this Site ...I would have given a minus if possible ..not who they say they are
2025幎8æ28æ¥
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Daveandcarteruk ããã®åç
Hi Patricia,
Weâre truly sorry to hear about your experience. This is not the level of service we aim to provide. Please email us at info@daveandcarteruk.com. so we can look into this further and make things right.
Sincerely,
Dave and Carter
Looks exactly like the photos
My bag feels sturdy and has enough space for daily use.
2025幎8æ23æ¥
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Daveandcarteruk ããã®åç
Hi Samantha,
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with Dave and Carter. If you ever need anything, feel free to reach out to us at info@daveandcarteruk.com.
Warm regards,
Dave and Carter
Their clothes are of a pretty poorâŠ
Their clothes are of a pretty poor standard. Also, their return policy is misleading. Return goods cost more than the item purchased. Return goods have to be sent to China. There is no mention of this on their website.
2025幎7æ1æ¥
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Daveandcarteruk ããã®åç
Hi Abdullah,
Weâre truly sorry to hear about your experience. This is not the level of service we aim to provide. Please email us at info@daveandcarteruk.com. so we can look into this further and make things right.
Sincerely,
Dave and Carter
Looks good and feels sturdy
The shirt I bought works both for work and casual wear, really versatile.
2025幎8æ22æ¥
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Daveandcarteruk ããã®åç
Hi Jessica,
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with Dave and Carter. If you ever need anything, feel free to reach out to us at info@daveandcarteruk.com.
Warm regards,
Dave and Carter
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