David James Limited レビュー 

133
TrustScore 5段階評価の4.5

4.5

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I have dealt with this company twice now, selling 2 high performance vehicles to them. I have found them very easy and quick to deal with, and most importantly very honest, everything went very smoot... もっと見る

5つ星のうち5の評価

Absolutely love dealing with these guy's. From sales to service the whole experience is made easy and stress free. Another great trade in and look forward to the next one, take care guy's.

5つ星のうち1の評価

Avoid at all costs Last Friday I went to collect a vw Tiguan r line 21 plate after viewing it at an earlier date & agree a deal to purchase it I did ask for a couple of trims to be put right... もっと見る

5つ星のうち5の評価

Just sold my Audi, fantastic experience from start to finish. Kylan was great, clear communications and always available to answer and questions. On collection Tyler was really professional, and Kyl... もっと見る

企業情報

  1. 乗り物・運輸

当該企業による記述

David James is an award winning, family run dealership specialising in sports, performance and prestige vehicles. With almost 20 years of experience, we’ve built our reputation on exceptional customer service, carefully selected vehicles and complete transparency. As a multiple industry award winner, we’re proud to help customers across the UK buy and sell high quality vehicles with confidence.


連絡先

4.5

優良

TrustScore 5段階評価の4.5

133件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 85%に回答しています

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4.5

すべてのレビュー

(133)

過去12か月のレビュー数: 75

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5つ星のうち5の評価

I have dealt with this company twice…

I have dealt with this company twice now, selling 2 high performance vehicles to them. I have found them very easy and quick to deal with, and most importantly very honest, everything went very smoothly and I would highly recommend you try them out.
CJ was great from start to finish and so was Jordan who picked up my car, I will certainly recommend them to anyone I know, and the money is transferred before they take your vehicle, good honest company which is very important, cheers Simon.

2026年9月15日
自発的なレビュー
5つ星のうち5の評価

Great guy's to deal with

Absolutely love dealing with these guy's. From sales to service the whole experience is made easy and stress free. Another great trade in and look forward to the next one, take care guy's.

2026年9月11日
自発的なレビュー
5つ星のうち1の評価

Avoid at all costs

Avoid at all costs
Last Friday I went to collect a vw Tiguan r line 21 plate after viewing it at an earlier date & agree a deal to purchase it
I did ask for a couple of trims to be put right as they were coming away from the body work probably due to the fitting of side steps
I was told everything was good for collect Friday
I went to collect the vehicle & was horrified to see they had tried to attached the bits of trim with silicone or glue & made a horrendous job
Told the salesman I wasn’t happy & his reply was we’ve tried our best & it’s a second hand car
Yes it is a second hand car I agree but it was £25.491 so not cheap
One very disappointed customer who traveled over 250 miles for a car that was held together with silicone / Glue
Thankfully they gave me my £500 deposit back & safe to say I won’t be returning to this Garage anytime soon

2026年9月4日
自発的なレビュー
5つ星のうち5の評価

I sold my car through David James and…

I sold my car through David James and it was a smooth and fast process.

I enquired online on Saturday evening on a Bank Holiday weekend and CJ got in touch on Sunday. After a few messages we agreed a price and the following working day CJ organised the paperwork and a collection date was agreed.

The car was collected on the agreed day and time and the payment was made in a fairly short time.

The price was much better than a main dealer part exchange.

I would not hesitate to recommend David James and would be more than happy to do business with them in the future.

2026年9月3日
自発的なレビュー
5つ星のうち5の評価

I decided to contact David James

I decided to contact David James to see if they were interested in buying my Lotus, from the first phone call to the completion of the purchase CJ kept me informed and made all the payments on time, their collection driver was very helpful and very knowledgeable and kept me informed on the process while the car was being inspected.
When I decide to sell my car again I won’t hesitate to contact CJ again.

2026年8月14日
自発的なレビュー
5つ星のうち1の評価

AVOID

AVOID. I reserved a vehicle through their website, paid a £250 deposit immediately and received a receipt. The car then showed as reserved, yet nobody contacted me. After waiting until midday I had to chase them myself, only to be told they thought the car had already been sold and they needed to investigate. I was then left waiting for a callback. For a £35,000 purchase, the communication and organisation have been extremely disappointing. If you’re taking customers’ money to reserve vehicles, you should have a clear process and keep them informed. This has been a very poor first impression.

2026年8月3日
自発的なレビュー
David James Limited ロゴ

David James Limited からの回答

Thank you for taking the time to leave us a review. Whilst we’re naturally disappointed to receive a one star review, we do feel it’s important to clarify what happened on this occasion.

Firstly, we’d like to apologise that the situation wasn’t explained to you more clearly at the time. We completely understand why the sequence of events was frustrating.

The vehicle had actually been reserved by another customer on Saturday evening, subject to their finance application. On Sunday morning, we received notification that the first finance application had been declined. Our website automatically re-lists the vehicle for sale because it interpreted the initial decline as the reservation no longer being valid. Unfortunately, this was a technical issue, as the finance application had in fact been automatically referred to other lenders for further consideration.

Later that day, the customer’s finance was successfully approved by an alternative lender, meaning their original reservation remained valid. As a business, we have to honour reservations on a first come, first served basis, and therefore we were unable to proceed with your enquiry.

We completely appreciate that this was disappointing, particularly as the vehicle appeared to be available online. However, at no point had the original customer’s reservation been cancelled, and once their finance was approved, we were contractually and morally obliged to honour that reservation.

We’re genuinely sorry that you missed out on the vehicle and that the communication wasn’t clearer from the outset. We wish you every success in finding the right car and hope another suitable vehicle becomes available for you soon.

5つ星のうち1の評価

I was involved throughout the purchase…

I was involved throughout the purchase of this vehicle and the issues that followed. We believed we were buying a safe family car, but an independent inspection later identified a number of serious defects, including an oil leak, leaking suspension and other issues that required repair.
After these concerns were raised with the dealership, along with the independent inspection report and photographs, we were disappointed with how our complaint was handled. We were left to cover the repair costs ourselves despite providing the evidence requested.
This review reflects our personal experience. I would encourage anyone buying a used vehicle to have it independently inspected as soon as possible and not rely solely on a vehicle history check.

2026年8月1日
自発的なレビュー
David James Limited ロゴ

David James Limited からの回答

Thank you for taking the time to leave your review. Having read your comments, we feel it is only fair that we are afforded the opportunity to present the factual timeline of events.

You purchased the vehicle from us on 5 June 2025. Prior to delivery, it underwent our standard preparation process, including a service and an MOT, and was deemed roadworthy.

On 28 August 2025, approximately three months after purchase, you took the vehicle to Sytner BMW Leicester with an air conditioning concern. BMW carried out an air conditioning re-gas, refitted the control panel and completed a complimentary Visual Health Check.

Crucially, no concerns were identified regarding leaking suspension components, a turbo oil leak, previous impact damage, bent fixings, second-hand parts or any issue suggesting the vehicle was unsafe to drive. Had such issues existed, we have no doubt a BMW main dealer would have highlighted them.

Approximately nine months after your visit to BMW, and having covered a further 5,000 miles, you obtained a BMW inspection report dated 20 March 2026. You now state that the vehicle was “unfit to drive”, should never have been driven and that, in your words, had an accident occurred, we would have had “blood on our hands”.

However, despite making those serious allegations, you continued to drive the vehicle for a further three months before any repairs were carried out. That is fundamentally inconsistent with the assertion that the vehicle posed an immediate danger. If the vehicle was genuinely unsafe, the reasonable course of action would have been to stop using it immediately.

The faults you refer to, including a leaking suspension strut and a turbo oil leak, are unfortunately not uncommon maintenance issues on a vehicle of this age and mileage. More importantly, the fact they were identified around a year after purchase does not demonstrate they existed at the point of sale.

Finally, we cannot ignore the way this matter has been pursued. We responded to your complaint promptly and set out our position. Simply because you did not receive the answer you wanted, you embarked upon what we consider to be a sustained campaign against both our business and me personally.

This has included repeated reviews across multiple platforms, posts in Facebook groups, obtaining photographs from my personal Facebook profile, commenting on my personal posts, and tagging and responding directly to friends, family and others who had interacted with those posts.

Everyone is entitled to leave an honest review. However, there is a clear distinction between expressing dissatisfaction and pursuing an individual through repeated personal attacks across multiple platforms. We consider that line has now been crossed.

This conduct has been reported to the police, and we are actively considering all legal remedies available to us.

Our position remains unchanged. We are happy to deal with any genuine dispute through the appropriate legal process, but we will not engage in a trial by social media.

5つ星のうち1の評価

⚠️ WARNING TO ANYONE THINKING OF BUYING…

⚠️ WARNING TO ANYONE THINKING OF BUYING A CAR FROM HERE DAVID JAMES⚠️

I never wanted to have to write a post like this, but I genuinely feel people deserve to know about my experience.

I bought what I believed was a safe family car from this company. Like most parents, I trusted that a car being sold by a dealer would be roadworthy and safe to carry my children.

I later had the vehicle independently inspected, and the findings left me absolutely horrified.

The inspection found:
🚨 An oil leak from the turbo.
🚨 A leaking front suspension strut.
🚨 Damage underneath the vehicle consistent with a previous heavy impact.
🚨 Bent fixings and evidence that second-hand parts had been fitted.
🚨 I was advised by the inspecting garage that the vehicle should not be driven until the faults were repaired because of the safety concerns.

The thought that my young children had been travelling in this car every day without me knowing any of this honestly makes me feel sick.

I spent £21,000 on what I believed was a safe family vehicle, only to later discover faults that, in my opinion, should never have been present on a car sold in that condition.

Instead of enjoying my car, I was left with stress, financial loss, repair costs, an insurance claim, and the terrifying realisation that my family had been put at risk.

I’m sharing this because if it makes just one person think to get an independent inspection before the warranty expires, then it’s worth it.

Please don’t just take a dealer’s word for it. Get the car checked independently. I wish I had.

Everything I’ve written is based on my own experience and the findings of an independent inspection report.
Since this experience, I have also come across information and allegations suggesting the individual behind the business has operated under multiple business names over time\. I cannot personally verify the full history, but it has raised further concerns for me and is something I believe others may wish to be aware of and look into independently before doing business
Parents trust dealerships with the safety of their families. I know I did.

2026年7月31日
自発的なレビュー
David James Limited ロゴ

David James Limited からの回答

Thank you for taking the time to leave your review. Having read your comments, we feel it is only fair that we are afforded the opportunity to present the factual timeline of events.

You purchased the vehicle from us on 5 June 2025. Prior to delivery, it underwent our standard preparation process, including a service and an MOT, and was deemed roadworthy.

On 28 August 2025, approximately three months after purchase, you took the vehicle to Sytner BMW Leicester with an air conditioning concern. BMW carried out an air conditioning re-gas, refitted the control panel and completed a complimentary Visual Health Check.

Crucially, no concerns were identified regarding leaking suspension components, a turbo oil leak, previous impact damage, bent fixings, second-hand parts or any issue suggesting the vehicle was unsafe to drive. Had such issues existed, we have no doubt a BMW main dealer would have highlighted them.

Approximately nine months after your visit to BMW, and having covered a further 5,000 miles, you obtained a BMW inspection report dated 20 March 2026. You now state that the vehicle was “unfit to drive”, should never have been driven and that, in your words, had an accident occurred, we would have had “blood on our hands”.

However, despite making those serious allegations, you continued to drive the vehicle for a further three months before any repairs were carried out. That is fundamentally inconsistent with the assertion that the vehicle posed an immediate danger. If the vehicle was genuinely unsafe, the reasonable course of action would have been to stop using it immediately.

The faults you refer to, including a leaking suspension strut and a turbo oil leak, are unfortunately not uncommon maintenance issues on a vehicle of this age and mileage. More importantly, the fact they were identified around a year after purchase does not demonstrate they existed at the point of sale.

Finally, we cannot ignore the way this matter has been pursued. We responded to your complaint promptly and set out our position. Simply because you did not receive the answer you wanted, you embarked upon what we consider to be a sustained campaign against both our business and me personally.

This has included repeated reviews across multiple platforms, posts in Facebook groups, obtaining photographs from my personal Facebook profile, commenting on my personal posts, and tagging and responding directly to friends, family and others who had interacted with those posts.

Everyone is entitled to leave an honest review. However, there is a clear distinction between expressing dissatisfaction and pursuing an individual through repeated personal attacks across multiple platforms. We consider that line has now been crossed.

This conduct has been reported to the police, and we are actively considering all legal remedies available to us.

Our position remains unchanged. We are happy to deal with any genuine dispute through the appropriate legal process, but we will not engage in a trial by social media.

5つ星のうち5の評価

Amazing service once again

Amazing service once again. Jamie and James and the team are incredibly helpful, accommodating and the service and workmanship is excellent at very competitive prices. Would recommend for any car service/MOT or repairs. Thanks again

2026年7月27日
自発的なレビュー
5つ星のうち5の評価

Dealt with Kylan and sold my car to…

Dealt with Kylan and sold my car to them without any hassle at all. First time selling my car this way, and Kylan kept me clearly informed of next steps throughout.
I made it really clear with photos of the cars condition, and price was honoured and paid out quickly on collection.
Ian collected my car from my house (4 hours from the dealership) and arrived exactly on time as agreed. Friendly and fair inspection made the handover painless.
Would recommend to others and will use again when time comes to trade up again.
Thanks guys.

2026年7月10日
自発的なレビュー
5つ星のうち5の評価

Gold stars for Kylan and Taylor…

From start to finish Kylan and Taylor were respectful, informative and very efficient. If I had more cars to sell, I’d be going direct to them! I don’t… but you definitely should! Good price, fairly dealt with the general wear and tear you get with a car, and very quick and efficient payments, all done with good humour and grace. Massive thank you for the very smooth and quick transaction, it’s much appreciated.

2026年7月2日
自発的なレビュー
5つ星のうち5の評価

Really good experience selling my bmw…

Really good experience selling my bmw m135i. From first point of contact kylan was helpful and gave me a brilliant price for my car.
Car was collected promptly by jordon who was also very professional. I also left my wallet in the car which they are posting back to me so overall brilliant service and would highly recomend. Thanks again

2026年6月26日
自発的なレビュー
5つ星のうち5の評価

Great experience

Just sold my Audi, fantastic experience from start to finish. Kylan was great, clear communications and always available to answer and questions. On collection Tyler was really professional, and Kylan ensured that payment was made quickly. All in all a really smooth transaction and the perfect way to sell my car. Highly recommend if anyone looking to sell their car without listing themselves and a lot better than other we buy cars sites

2026年6月26日
自発的なレビュー
5つ星のうち5の評価

“Flawless and straightforward…

“Flawless and straightforward transaction”
Just sold my Audi TT RS to David James and the entire process was seamless. Good pricing, excellent communication, and completely hassle-free from start to finish.
Jordan who picked it up was a legend.
Highly recommend them.

2026年6月25日
自発的なレビュー

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