DealMates.com.au ロゎ
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TrustScore 5段階評䟡の4

4.2

雑貚屋
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5぀星のうち1の評䟡

We have not received our item purchased. We are getting generic replys from your hello email address and need someone to contact us and let us know what is happening. Very disappointing service.

5぀星のうち5の評䟡

My experience with Deal Mates was a good one. Plus, when l could not find a connection with the tracking number Deal Mates stepped in and did a follow up and sorted things out. It was over the Christm... もっず芋る

5぀星のうち5の評䟡

Purchased the Glacio 90L portable fridge for my vehicle which had a slight whistle from the compressor, Ishini and the team were excellent to deal with and replaced with a new fridge very quickly and... もっず芋る

5぀星のうち5の評䟡

Entirely happy with the product, will easily keep us in ice. An outstanding delivery time frame, 5 days from order to deliver to rural New South Wales. DealMates, will be my first stop, when buying... もっず芋る

䌁業情報

  1. 雑貚屋

圓該䌁業による蚘述

Low Prices Every Day at dealmates for Appliances, Furniture, Camping accessories, Outdoor furniture, Pet care, Home & Garden, Home appliances, Tools, Home improvement, Fitness & Sports and more. Free shipping! Express delivery! Safe Payment! Up to 70% off RRP. Shop & save.

連絡先

4.2

ほが満足

TrustScore 5段階評䟡の4

233件のレビュヌ

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TrustScore 5段階評䟡の4

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すべおのレビュヌ

(233)

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5぀星のうち5の評䟡

My experience with Deal Mates was great

My experience with Deal Mates was a good one. Plus, when l could not find a connection with the tracking number Deal Mates stepped in and did a follow up and sorted things out. It was over the Christmas break when l bought my item and still it arrived on time. I love the Toilet Paper Holder with Storage, Freestanding Cabinet, Toilet Brush Holder and Toilet Paper Dispenser 20x100x18 cm the only thing l can say is that it needs to be secured to the wall as it is not very stable as freestanding. Once l secured the item to the wall l found it to be perfect and looks great. Thanks Deal Mate

2023幎1月6日
5぀星のうち1の評䟡

this is a fraud

this is a fraud, scam. I paid to purchase a matress topper and they sent an email saying that I was flagged as a fraud and required me to provide address and ID as a proof of the order while they already got my money. How can a buyer a fraud when they already paid money? When I contacted them the first time to ask for a confirmation of order, they said only when the transaction went through. When the payment cleared on my bank, I didn't get the product so emailed them and they replied like this: their original message:
"your order has not been processed as the order has been flagged as fraudulent.
Could you please share a proof of address with your ID so we can process the order.
If not we will process a full refund with out processing the order"
Even though they had an ABN but they are fraud. Be cautious everyone. All the 5 stars rating are fake.

2023幎1月4日
自発的なレビュヌ
DealMates.com.au ロゎ

DealMates.com.au からの回答

Hi Puong, Thank you for taking the time to keep a review. Unfortunately, your order was flagged as fraudulent by the payment portal and we do not process such orders to protect our customers from increasingly sophisticated online scams. This usually occurs with stolen credit cards. It is good that the payment portals have taken safety measures to reduce such scams. Unfortunately on some occasions, orders may be flagged as fraudulent incorrectly and hence we request customers to verify ID to prior to processing the order. Usually, genuine customers provide ID and assist with the process. On this occasion we have not received ID verification hence we processed a full refund without fulfilling the order.

We are a legitimate business based in Melbourne. All reviews here are genuine. Please contact us via support@dealmates.com.au if you require any further clarifications.

5぀星のうち2の評䟡

Half order

My order arrived incomplete and I was only told the rest will arrive soon after sending a complaint. Still havent received the rest of order. Who knows if it will arrive

2022幎12月20日
DealMates.com.au ロゎ

DealMates.com.au からの回答

Hi Michelle, Thank you for taking time to put a review on Trust Pilot. The product you ordered is a large product and comes in 2 packages. Due to the size and nature of the product it had to be dispatched using 2 courier companies. When dispatched we sent you 2 tracking numbers with separate links for each tracking number.
Our team has responded to your inquiery explaining this clearly. The product has also been delivered in a record time regardless the order was placed in Christmas.
Overall we belive we have provided a great service, how ever we are sorry that both parts of the order did not arrive on the same day.
If you have any questions please contact us vis support@delamates.com.au. Thanks again

5぀星のうち1の評䟡

Very poor product

2022幎11月14日
DealMates.com.au ロゎ

DealMates.com.au からの回答

Hi Anton, We are sorry to hear that you are not happy with the product received. We take pride in supplying high-quality products and your comments are not consistent with the feedback we have received from the other customers. I can see that our team has assisted you with your inquiries and they have requested additional supporting evidence to provide a suitable solution. Please provide the additional information requested so we can assist you to find the best possible solution.

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