Debenhams Ireland レビュー 

Received order promptly. However, did not suit so returned as instructed via an Post. Tracked and returned item received by them on 05.02.26. Still waiting on refund. 7 emails sent before receiving any reply. Then received email to say refund issued on 16.03.26 but still not received. Two more emails sent but no reply to date. confidence lost with Debenhams and indeed with online
shopping

I returned my item, still no sign of a refund. I do not recommend shopping with Debenhams. To contact someone you are sent through messenger and its a computer system that types back

Absolutely dire do not buy from them returned two separate orders and cant get money back

AVOID! Ordered at the start of February, got no confirmation email. Thank god I had screenshot my order number when ordering because I don’t know how I would be able to log a return without it? One of the dresses didn’t fit so I did the online deturn and dropped it to An Post. It was delivered back to Debenhams on 15 Feb, and I’m still chasing for a refund. You just get sent around in circles by their bot. Avoid, avoid, avoid!

-1 star, No order confirm or way of contacting them once payment effected on apple pay. eg Stone wall and emails rejected, bot response on whatsap. will now try to cancel via my credit card.

Don’t buy anything from them!!!!! Only giving one star because I can’t give zero! Ordered a jacket online, I received no email confirmation of my order. Tried contacting them online for an update but they were no help. It arrived 10 days later but was very different than the pictures online so decided to return it. Generated a returns label with a tracking number and posted it back. Saw it had been successfully returned a week later but got no update whatsoever from Debenhams despite it saying on their website this would happen. Have attempted to contact them on multiple occasions over the past 2 weeks via Facebook messenger as they don’t have an email or phone number to contact them on. Was talking to a bot, finally got a reply off a real person saying they’d be in touch in 48hrs with an update and never heard from them again. That was a week ago! Tried contacting them again to be back to square one being asked the same questions by a bit. Have had to initiate a chargeback through the bank to try get my money back as it has been over a month since I returned the item and still have not been refunded. Such a joke and horrendous customer service!!

Avoid – Ongoing Refund Issues and Poor Customer Service

I returned an item to Debenhams over 8 weeks ago and still have not received my full refund.

After weeks of trying to contact customer service, they eventually provided only half of the refund amount — and this was issued as a gift card, not back to my original payment method. I did not select or agree to receive a gift card.

When I initially attempted to process the return on their website, it glitched. This now appears to have been used as justification for issuing a gift card instead of refunding me properly.

After contacting my bank, they confirmed this is a common issue reported by customers who have purchased from this company.

Customer service has been extremely disappointing and unhelpful throughout. I am still owed the remaining balance of my refund.

Based on my experience, I would strongly advise others to be cautious before purchasing

Placed order on 03 Jan 2026, only got welcome email from Debenhams but no confirmation of order email, luckily had taken screen shot at purchase so had Order number. Eventually received order 15 January but all items were unsuitable so processed return on Debenhams portal on same day 15 January using Order number from screen shot & then dropped parcel to An Post on 16 January. I still have received no email from Debenhams at 31 January to acknowledge return and An Post courier tracking says item is being prepared for delivery, no email or phone number available to contact Debenhams on their website but there is an AI assistant available via WhatsApp and this tells me for ROI I need to allow until 13.02.2026 as the refund period end date. This means almost a full month before possible refund as well as almost 2 weeks for delivery in the first place and no email updates about any of the process or to provide Order number! So customer service is appalling & I won’t shop with Debenhams again, if I had not taken screen shot I could not even have returned the items.

After returning two dresses almost 2 weeks ago, I'm still waiting for my refund. I can see from the tracking number that the returned parcel was delivered but there has been no confirmation email from Debenhams. Not convinced WhatsApp works as channel for communication as there has been no response. I will avoid shopping with them again.

I never realised I was ordering from the Debenhams UK site when visiting 'Debenhams Ireland'. I ordered weeks before the Christmas cut off date and the majority of the order still has yet to arrive, meaning I was missing Christmas gifts for family. One of the fragile items that did arrive was completely smashed. Customer service has been no help in any way. I would never place an order with them again.

Quick delivery, package arrived on time

Debenhams should not be trading with a .ie address - no one is going to buy from this company after not upholding their redundancy agreement for staff yet stating that the Irish website is actually run from Uk. Would not trust this company.

Ordered a dress off their website on Thursday and had it by Monday. Delivery service is nightline and they came within the time they specified in the emails. Very promped service. I suppose all the negative reviews here are due to the treatment of staff due to closure of stores, which I am sorry about, but honestly it doesn't reflect the quality of service in my opinion, which has been very good.

I used to be a good and regular customer in their Cork shop. After the despicable manner in which they treated their staff when they closed their store here, I refuse to buy anything from them again.

I have given one star as I cannot proceed to comment without selecting ar least one star. I wanted to select zero stars. I am here to protest. Debenhams continue to trade online despite not paying their staff their redundancy payments owed to them from the Covid-19 emergency. Until they do, I will not buy anything from Debenhams or their related companies. And will communicate their failure to pay to as many people as I can.
Debenhams. Act with integrity. Pay up.

I will never shop in Debenhams again because of the despicable way they have treated their staff in Ireland. They have refused to pay them adequate redundancy

Wouldn’t even give one star. Company is a disgrace. Still selling products to people that are “going missing”, half empty or damaged. They aren’t responding to any of my emails or my friend and family who have also had issues. My order was before covid and before they closed down stores. DO NOT ORDER WITH DEBENHAMS. If Debenhams can’t handle customer service don’t take people’s Monday. Absolutely delighted they went into liquidation in Ireland, hopefully they will in England soon. Terrible company.

Had my eye on Chanel Chance eau Tendre twist and spray 3× 20ml a couple weeks ago approx 13th March 2020.I took a screen shot of it.Item no 1239210000 @€78.20 and today 26th March 2020 it is €92.00. Why the price increase please Debenhams?

I was scammed when I bought from Debenhams online had no idea I was signing up to Complete savings when I purchased, it is not clear on the website that when I purchased from Debenhams that I would be agreeing to allow Complete Savings take €15 per month from my account. I didn't want to do this and didn't l know I had done this. Debenhams are complicit in taking money from their genuine customers. I suspected I am one of very many who have been duped by Debenhams and Complete Savings in Ireland and the UK. This is a very shabby way to make money. I've had to cancel my debit card and I'm not sure if I can get my money back, take care buying online from Debenhams

Currently running an additional 10% off promotion code but you have to click on a link in the T&Cs to see the 7 page list of excluded brands....there must be very little that actually qualifies