Decadorn ロゎ
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Decadorn レビュヌ 

448
•
TrustScore 5段階評䟡の4.5

4.3

宝石店
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5぀星のうち1の評䟡

Awful experience in buying a sale item from Decadorn. Be aware that all sale items are 'sold as seen'. This entitles the company to send whatever they like with no comeback from your bank.... もっず芋る

5぀星のうち5の評䟡

Ordered the set of 3 mini charms and a necklace, there was a small issue when they arrived but after an email to customer services this was quickly resolved - it is how a company acts when things go w... もっず芋る

5぀星のうち5の評䟡

Had never heard of Decadorn before but was sucked in by the tiny star sign charms. After having a nightmare with royal mail stealing my parcel I’ve had such a positive experience from the customer car... もっず芋る

5぀星のうち5の評䟡

I lost my mum five years ago so to mark the anniversary and her may birthday which was just two days later, I bought the raw emerald necklace with Gemini disc which was her star sign. It makes me feel... もっず芋る

䌁業情報

  1. 宝石店

さたざたな倖郚゜ヌスから提䟛された情報

Decadorn is a British jewellery brand that showcases and celebrates the raw, natural beauty of the world using semi precious stones. We’re inspired by free-spirited adventure and a joy in things long-lasting and beautifully made. To us, beauty doesn’t mean perfection, but honesty, workmanship and timeless design. A fascination with the earth’s natural wonder is revealed in each of Decadorn’s jewellery collections. Designed and hand finished in our London studio, the unusual becomes precious and the imperfect turns into treasure for a lifetime.

連絡先

4.3

優良

TrustScore 5段階評䟡の4.5

448件のレビュヌ

5぀星
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この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.3

すべおのレビュヌ

(448)

過去12か月のレビュヌ数: 6件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

Silver emerald necklace

Helen thank you for my beautiful silver emerald necklace, you can tell it is made with love, excellent quality, great service and I am very proud to be the owner of such a beautiful piece of jewellery. Would recommend to family and friends.

2021幎11月24日
自発的なレビュヌ
Decadorn ロゎ

Decadorn からの回答

Thank you so much for the thoughtful review:)

5぀星のうち5の評䟡

Three Labadorite charms on dotty chain in silver.

I order the three Labadorite charms in silver on the little dotty chain thinking that I would have to put them on a longer one, but I have to say the chain is just the right length and is beautiful, and the charms are so pretty. I’m very please with them , I looked for along time before ordering then found a 10% discount code. So glad I ordered it is a beautiful piece of Jewelry.

2021幎11月18日
自発的なレビュヌ
Decadorn ロゎ

Decadorn からの回答

So pleased you are happy with your purchase:)

5぀星のうち5の評䟡

The service was excellent and managed


The service was excellent and managed to change my order via email and pay the remainder and delivery was fast. The set that was ordered was also beautiful and well packaged - couldn’t recommend this company enough.

2021幎11月7日
Decadorn ロゎ

Decadorn からの回答

Thanks for the great review;)

5぀星のうち2の評䟡

Products were of disappointing quality


Products were of disappointing quality and the website isn’t well worded, especially re the fact that adding an initial pendant onto any product makes it non refundable. Not very customer friendly for an online based business.
Wouldn’t recommend this business.

Response to my review from this company is incorrect 
 the non refundable info is not in a prominent position on the site when accessed via a link from Instagram and their customer service team gave me no options whatsoever, it’s non refundable that’s it.

2021幎11月4日
Decadorn ロゎ

Decadorn からの回答

Thank you so much taking the time to feedback to us. While we encourage constructive feedback we are a little confused as every item with a disc clearly states in bold our non refundable policy, I’ve added it below;)
**If a disc is added then it is a bespoke, personalised product, and therefore can not be returned**

We’ve used this wording for years and have had no problems.

We are unable to refund a disc that was hand stamped as you requested. I know our customer service team did their very best offering lots of different options for you on a goodwill basis, of which non of them were suitable for you.

We are a small business and while we try our very best to exchange or refund where possible, when a customer has knowingly ordered a bespoke item it is unprofitable for us to refund this because it wasn’t suitable.
We are really proud of our 5 star feedback we normally get and are disappointed that you were not happy on this occasion.

Many thanks
Helen

5぀星のうち5の評䟡

Amazing jewelry

Amazing jewelry. So beautiful and well-made. I asked for it to be delivered promptly for my friend's birthday and it arrived 3 days later. This is the second necklace I've bought from them and I will definitely be ordering from Decadorn again.

2021幎10月28日
自発的なレビュヌ
Decadorn ロゎ

Decadorn からの回答

Thank you for the wonderful review, it great to hear you were really pleased with your purchase 💫

5぀星のうち5の評䟡

Received my order within the week very
This has been my third order with Decadorn and they have impressed me every time, so much so it, is the first stop for family presents.

Received my order within the week very impressed.

2021幎10月5日
Decadorn ロゎ

Decadorn からの回答

Thank you for your repeat business, this really does mean the world to us 💫

5぀星のうち5の評䟡

Staggered! Brilliant customer service


Staggered 
brilliant customer service and quality .. I had inadvertently ordered two of the same gem earrings instead the two different colours that i wanted. I received and email to clarify my order.
Promptly changed , my error for which I am grateful it was dealt with swiftly and
I am beyond delighted with my purchases and will not hesitate to purchase more and recommend without hesitation,

2021幎9月19日
自発的なレビュヌ
Decadorn ロゎ

Decadorn からの回答

Thank you so much for the wonderful feedback, really lovely to read 💫

5぀星のうち1の評䟡

They are breaking the law in not


They are breaking the law in not offering returns on pierced earrings! - Consumer Protection Act replaced the Distance Selling regs and only personalised items can not be returned.

2021幎9月10日
自発的なレビュヌ
Decadorn ロゎ

Decadorn からの回答

Hello, we are really sorry to see this review after we spoke to you directly and thought the issue had been resolved. We are very clear on the website that we do not offer refunds on pieced earrings, we are upfront to customers that this is our policy. Once we sell earrings they are no longer able to be resold as the likelyhood is they have been tried on, we do work with customers to change the stone as this part can be easily swapped to something more suitable. I'm sorry on this occassion we didn't meet the outcome you were after.
Many thanks
Decadorn Customer Services

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